HP ENVY TouchSmart m7 Manual

HP ENVY m7 Notebook PC
Intel Models 17-n000 17-n099
Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2015
Document Part Number: 807034-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display ................................................................................................................................................................... 6
Top ......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Buttons, speakers, and fingerprint reader (select models only) ..................................................... 11
Keys ................................................................................................................................................... 12
Using the action keys ........................................................................................................................ 12
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components ............................................................................................................................. 17
Mass storage devices .......................................................................................................................................... 20
Display assembly subcomponents – touch screen ............................................................................................. 21
Display assembly subcomponents – non-touch screen ..................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ........................................................................................................................................ 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ....................................................................................................... 25
Packaging and transporting guidelines ......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures ................................................................................................................. 29
Battery ............................................................................................................................................... 29
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Optical drive ...................................................................................................................................... 30
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 32
Component replacement procedures ................................................................................................................. 32
Bottom cover ..................................................................................................................................... 33
Hard drive .......................................................................................................................................... 36
WLAN module .................................................................................................................................... 38
Memory module ................................................................................................................................ 40
USB board .......................................................................................................................................... 42
Fan ..................................................................................................................................................... 44
Heat sink ............................................................................................................................................ 46
RTC battery ........................................................................................................................................ 48
Speakers (front) ................................................................................................................................ 49
Subwoofer ......................................................................................................................................... 50
System board .................................................................................................................................... 51
Solid State Drive ................................................................................................................................ 52
Speaker (rear) .................................................................................................................................... 55
LID board ........................................................................................................................................... 57
TouchPad assembly .......................................................................................................................... 58
Fingerprint reader board (select models only) ................................................................................. 59
Power connector cable ...................................................................................................................... 61
Display assembly – touch screen ...................................................................................................... 62
Display assembly – non-touch screen .............................................................................................. 66
7 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 71
Starting Setup Utility (BIOS) ................................................................................................................................ 71
Updating Setup Utility (BIOS) .............................................................................................................................. 71
Determining the BIOS version ........................................................................................................... 71
Downloading a BIOS update .............................................................................................................. 72
8 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 73
Starting Setup Utility (BIOS) ................................................................................................................................ 73
Updating the BIOS ................................................................................................................................................ 73
Determining the BIOS version ........................................................................................................... 73
Downloading a BIOS update .............................................................................................................. 74
9 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 75
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10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 76
Creating recovery media and backups ................................................................................................................ 76
Creating HP Recovery media (select models only) ........................................................................... 76
Using Windows tools ........................................................................................................................................... 77
Restore and recovery .......................................................................................................................................... 77
Recovering using HP Recovery Manager .......................................................................................... 78
What you need to know before you get started ............................................................ 78
Using the HP Recovery partition (select models only) .................................................. 79
Using HP Recovery media to recover ............................................................................. 79
Changing the computer boot order ................................................................................ 79
Removing the HP Recovery partition (select models only) ........................................... 80
11 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 81
Creating backups ................................................................................................................................................. 81
Creating recovery media to recover the original system ................................................................. 81
What you need to know .................................................................................................. 81
Creating the recovery media ........................................................................ 82
Creating system restore points ........................................................................................................ 82
What you need to know .................................................................................................. 82
Creating a system restore point ..................................................................................... 82
Backing up system and personal information .................................................................................. 82
Tips for a successful backup ........................................................................................... 83
What you need to know .................................................................................................. 83
Creating a backup using Windows Backup and Restore ................................................ 83
Restore and recovery .......................................................................................................................................... 84
Restoring to a previous system restore point .................................................................................. 84
Restoring specific files ...................................................................................................................... 84
Restoring specific files using Windows Backup and Restore ......................................... 84
Recovering the original system using HP Recovery Manager .......................................................... 84
What you need to know .................................................................................................. 84
Recovering using HP Recovery partition (select models only) ...................................... 85
Recovering using the recovery media ............................................................................ 85
Changing the computer boot order .............................................................. 85
12 Specifications ........................................................................................................................................... 87
Computer specifications ...................................................................................................................................... 87
43.9-cm (17.3-in) display specifications ............................................................................................................ 88
Hard drive specifications ..................................................................................................................................... 89
DVD±RW SuperMulti DL Drive specifications ...................................................................................................... 90
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13 Power cord set requirements ...................................................................................................................... 91
Requirements for all countries ........................................................................................................................... 91
Requirements for specific countries and regions ............................................................................................... 91
14 Recycling .................................................................................................................................................. 93
Index ............................................................................................................................................................. 94
viii

1 Product description
Category Description
Product Name HP ENVY m7 Notebook PC
Processors 5th generation Intel® Core™ i7 Processor
Intel Core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W (models with
discrete graphics only)
5th generation Intel Core i5 Processor
Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W
Chipset Intel BDW U / Y / H processor 1-chip BGA
Graphics Internal graphics:
Intel HD Graphics 5500
Hybrid graphics:
●VIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory
(256Mx16 DDR3 900MHz x 4 PCs, 1 GHz bridge to 900 MHz)
●NVIDIA N16P-GT (GeForce GTX 950M) with 4096 MB of dedicated video memory (256 Mx16
DDR3L 900MHz x 8 PCs, 1 GHz downgraded to 900 MHz)
Support HD Decode, DX11, and HDMI
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panel ●16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), , WLED, SVA, Antiglare (1600×900) wedge
6.0 mm, typical brightness: 220 nits (touch panel)
Flush glass panel cover support - antiglare panel
Touch solution with flush glass, multitouch enabled
Memory Two non-accessible/upgradable memory module slots
DDR3L-1600 dual channel support
Support for 16-GB of system RAM in the following configurations:
●16384-MB total system memory (8192×2)
●12288-MB total system memory (8192×1) + (4096×1)
●8192-MB total system memory (8192×1) or (4096×2)
●4096-MB total system memory (4096×1)
Hard drive Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
Accelerometer / HDD protection support
Support for 2nd HDD
Support for SATA HDD (Port1)
Support for m.2 SSD (support storage function, assuming SSD >= 128 G, Port0)
Single HDD configurations:
1

Category Description
Support for the following single hard drive configurations:
●2-TB, 5400-rpm, 9.5-mm
●1-TB, 5400-rpm, 9.5-mm
●750-GB, 5400-rpm, 9.5-mm
SSHD configurations
●1-TB 5400-rpm 9.5–mm SSHD w/8 GB NAND
Dual storage configurations:
●1-TB + 256 GB M.2 SATA SSD (TLC)
●4-TB: 2-TB (5400-rpm) x 2
SSD configurations:
●512 GB M.2 SATA SSD (TLC)
Optical drive Fixed, serial SATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Webcam and microphone HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
HP Noise Cancellation
Supports Voice Recognition
Audio Bang & Olufsen
Quad speakers
Subwoofer
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensor Accelerometer (for hard drive protection support)
Wireless networking Integrated Wireless options with dual antenna (M.2/PCIe):
●Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
●Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter
●Igntel Dual Band Wireless-AC 7265BN 802.11 b/g/n 2x2 WiFi + BT 4.0 Combo Adapter
Compatible with Miracast-certified devices
Connected Standby support
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-Push Insertion/Removal
Internal card expansion One M.2 slot for WLAN
One M.2 slot for SSD
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60 Hz
2 Chapter 1 Product description

Category Description
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
AC Smart Pin adapter plug
Headphone/microphone combo jack
RJ-45 (Ethernet)
USB 3.0 ports (two on left side, two on right side)
USB 2.0 ports
Keyboard/pointing devices Full size keyboard with numeric keypad
Touchpad requirements:
●Clickpad with image sensor
●Multitouch gestures enabled (default on: 2-finger scroll, pinch, rotate, 2-finger click, 3-finger
flick)
●Support Win8 Modern Trackpad Gestures
●Taps enabled as default
Power requirements AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics in
India/China only)
AC Adapter 90-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
Battery:
4-cell, 41-Whr, 2.2Ah, li-ion battery
6-cell battery - 62 Whr (2.8 Ah)
Security Support for the following:
●Security Lock
●Fingerprint Reader with software support (HP Simple Pass)
Operating system Preinstalled:
Microsoft Windows 8.1 Standard
Serviceability ●AC adapter
●Battery
●Optical drive
3

2 External component identification
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(2) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(6) AC adapter light ●White: The AC adapter is connected and the battery is fully
charged.
4 Chapter 2 External component identification

●Amber: The AC adapter is connected and the battery is
charging.
●Off: The battery is not charging.
(7) Power connector Connects an AC adapter.
Left side
Component Description
(1)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) USB 3.0 port (2) Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
▲From the Start screen, type support, and then select the
HP Support Assistant app.
‒or –
From the Windows desktop, click the question mark icon in
the taskbar.
To access this document from Windows 7, select Start > HP
Support Assistant > Next > My computer > User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
Left side 5

Component Description
(4) Drive light ●Blinking white: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(6) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
Display
Component Description
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
▲From the Start screen, type camera, and then select Camera
from the list of applications.
To use the webcam in Windows 7:
▲Select Start > All Programs > Communication and Chat >
CyberLink YouCam.
6 Chapter 2 External component identification

Component Description
NOTE: A 3D camera captures 3D images and displays them on the
computer screen. It includes additional hardware (a 3D camera
sensor and a 3D laser projector) plus special software. To learn more
about using a 3D camera, open the Intel RealSense app Welcome to
Intel RealSense. To access the 3D camera apps, go to the Intel
RealSense Technology app.
(5) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this document:
From the Start screen, type support, and then select the HP Support Assistant app.
‒or –
From the Windows desktop, click the question mark icon in the taskbar.
Display 7

Top
8 Chapter 2 External component identification

TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 9

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Windows 7
To learn more about your power settings, select Start > Control
Panel > System and Security > Power Options.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Fingerprint reader light (select models only) Allows a fingerprint logon to Windows, instead of a password.
●White: The fingerprint was read
●Amber: The fingerprint was not read
(4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
10 Chapter 2 External component identification

Buttons, speakers, and fingerprint reader (select models only)
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
‒or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
Top 11

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Use the Windows icon when the touch screen includes a
flag icon.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature off or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric
keypad.
Using the action keys
Depending on the model, your computer may have the function key features as described in this table.
An action key performs an assigned function. The icon on each of the action keys illustrates the assigned
function for that key.
To use an action key function, press and hold the key.
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Refer to
Help and Support for additional information.
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
12 Chapter 2 External component identification