HP ENVY TouchSmart m7 Manual

HP ENVY m7 Notebook PC
Intel Models 17-n000 17-n099
Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2015
Document Part Number: 807034-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display ................................................................................................................................................................... 6
Top ......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Buttons, speakers, and fingerprint reader (select models only) ..................................................... 11
Keys ................................................................................................................................................... 12
Using the action keys ........................................................................................................................ 12
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components ............................................................................................................................. 17
Mass storage devices .......................................................................................................................................... 20
Display assembly subcomponents – touch screen ............................................................................................. 21
Display assembly subcomponents – non-touch screen ..................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ........................................................................................................................................ 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ....................................................................................................... 25
Packaging and transporting guidelines ......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures ................................................................................................................. 29
Battery ............................................................................................................................................... 29
v

Optical drive ...................................................................................................................................... 30
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 32
Component replacement procedures ................................................................................................................. 32
Bottom cover ..................................................................................................................................... 33
Hard drive .......................................................................................................................................... 36
WLAN module .................................................................................................................................... 38
Memory module ................................................................................................................................ 40
USB board .......................................................................................................................................... 42
Fan ..................................................................................................................................................... 44
Heat sink ............................................................................................................................................ 46
RTC battery ........................................................................................................................................ 48
Speakers (front) ................................................................................................................................ 49
Subwoofer ......................................................................................................................................... 50
System board .................................................................................................................................... 51
Solid State Drive ................................................................................................................................ 52
Speaker (rear) .................................................................................................................................... 55
LID board ........................................................................................................................................... 57
TouchPad assembly .......................................................................................................................... 58
Fingerprint reader board (select models only) ................................................................................. 59
Power connector cable ...................................................................................................................... 61
Display assembly – touch screen ...................................................................................................... 62
Display assembly – non-touch screen .............................................................................................. 66
7 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 71
Starting Setup Utility (BIOS) ................................................................................................................................ 71
Updating Setup Utility (BIOS) .............................................................................................................................. 71
Determining the BIOS version ........................................................................................................... 71
Downloading a BIOS update .............................................................................................................. 72
8 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 73
Starting Setup Utility (BIOS) ................................................................................................................................ 73
Updating the BIOS ................................................................................................................................................ 73
Determining the BIOS version ........................................................................................................... 73
Downloading a BIOS update .............................................................................................................. 74
9 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 75
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10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 76
Creating recovery media and backups ................................................................................................................ 76
Creating HP Recovery media (select models only) ........................................................................... 76
Using Windows tools ........................................................................................................................................... 77
Restore and recovery .......................................................................................................................................... 77
Recovering using HP Recovery Manager .......................................................................................... 78
What you need to know before you get started ............................................................ 78
Using the HP Recovery partition (select models only) .................................................. 79
Using HP Recovery media to recover ............................................................................. 79
Changing the computer boot order ................................................................................ 79
Removing the HP Recovery partition (select models only) ........................................... 80
11 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 81
Creating backups ................................................................................................................................................. 81
Creating recovery media to recover the original system ................................................................. 81
What you need to know .................................................................................................. 81
Creating the recovery media ........................................................................ 82
Creating system restore points ........................................................................................................ 82
What you need to know .................................................................................................. 82
Creating a system restore point ..................................................................................... 82
Backing up system and personal information .................................................................................. 82
Tips for a successful backup ........................................................................................... 83
What you need to know .................................................................................................. 83
Creating a backup using Windows Backup and Restore ................................................ 83
Restore and recovery .......................................................................................................................................... 84
Restoring to a previous system restore point .................................................................................. 84
Restoring specific files ...................................................................................................................... 84
Restoring specific files using Windows Backup and Restore ......................................... 84
Recovering the original system using HP Recovery Manager .......................................................... 84
What you need to know .................................................................................................. 84
Recovering using HP Recovery partition (select models only) ...................................... 85
Recovering using the recovery media ............................................................................ 85
Changing the computer boot order .............................................................. 85
12 Specifications ........................................................................................................................................... 87
Computer specifications ...................................................................................................................................... 87
43.9-cm (17.3-in) display specifications ............................................................................................................ 88
Hard drive specifications ..................................................................................................................................... 89
DVD±RW SuperMulti DL Drive specifications ...................................................................................................... 90
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13 Power cord set requirements ...................................................................................................................... 91
Requirements for all countries ........................................................................................................................... 91
Requirements for specific countries and regions ............................................................................................... 91
14 Recycling .................................................................................................................................................. 93
Index ............................................................................................................................................................. 94
viii

1 Product description
Category Description
Product Name HP ENVY m7 Notebook PC
Processors 5th generation Intel® Core™ i7 Processor
Intel Core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W (models with
discrete graphics only)
5th generation Intel Core i5 Processor
Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W
Chipset Intel BDW U / Y / H processor 1-chip BGA
Graphics Internal graphics:
Intel HD Graphics 5500
Hybrid graphics:
●VIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory
(256Mx16 DDR3 900MHz x 4 PCs, 1 GHz bridge to 900 MHz)
●NVIDIA N16P-GT (GeForce GTX 950M) with 4096 MB of dedicated video memory (256 Mx16
DDR3L 900MHz x 8 PCs, 1 GHz downgraded to 900 MHz)
Support HD Decode, DX11, and HDMI
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panel ●16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), , WLED, SVA, Antiglare (1600×900) wedge
6.0 mm, typical brightness: 220 nits (touch panel)
Flush glass panel cover support - antiglare panel
Touch solution with flush glass, multitouch enabled
Memory Two non-accessible/upgradable memory module slots
DDR3L-1600 dual channel support
Support for 16-GB of system RAM in the following configurations:
●16384-MB total system memory (8192×2)
●12288-MB total system memory (8192×1) + (4096×1)
●8192-MB total system memory (8192×1) or (4096×2)
●4096-MB total system memory (4096×1)
Hard drive Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
Accelerometer / HDD protection support
Support for 2nd HDD
Support for SATA HDD (Port1)
Support for m.2 SSD (support storage function, assuming SSD >= 128 G, Port0)
Single HDD configurations:
1

Category Description
Support for the following single hard drive configurations:
●2-TB, 5400-rpm, 9.5-mm
●1-TB, 5400-rpm, 9.5-mm
●750-GB, 5400-rpm, 9.5-mm
SSHD configurations
●1-TB 5400-rpm 9.5–mm SSHD w/8 GB NAND
Dual storage configurations:
●1-TB + 256 GB M.2 SATA SSD (TLC)
●4-TB: 2-TB (5400-rpm) x 2
SSD configurations:
●512 GB M.2 SATA SSD (TLC)
Optical drive Fixed, serial SATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Webcam and microphone HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
HP Noise Cancellation
Supports Voice Recognition
Audio Bang & Olufsen
Quad speakers
Subwoofer
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensor Accelerometer (for hard drive protection support)
Wireless networking Integrated Wireless options with dual antenna (M.2/PCIe):
●Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
●Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter
●Igntel Dual Band Wireless-AC 7265BN 802.11 b/g/n 2x2 WiFi + BT 4.0 Combo Adapter
Compatible with Miracast-certified devices
Connected Standby support
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-Push Insertion/Removal
Internal card expansion One M.2 slot for WLAN
One M.2 slot for SSD
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60 Hz
2 Chapter 1 Product description