HP EliteBook 8760w Manual

HP EliteBook 8760w Mobile Workstation
Maintenance and Service Guide

© Copyright 2011 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Centrino,
and Core are trademarks or registered
trademarks of Intel Corporation in the
United States and other countries.
Microsoft, Windows, and Windows Vista are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2011
Document Part number: 649165-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 7
Top ....................................................................................................................................................... 7
TouchPad ............................................................................................................................ 7
Lights ................................................................................................................................... 8
Buttons and fingerprint reader ............................................................................................. 9
Keys ................................................................................................................................... 11
Front ................................................................................................................................................... 12
Right ................................................................................................................................................... 13
Left ..................................................................................................................................................... 14
Display ................................................................................................................................................ 15
Rear .................................................................................................................................................... 16
Bottom ................................................................................................................................................ 17
3 Illustrated parts catalog ............................................................................................................................... 19
Service tag ......................................................................................................................................... 19
Computer major components ............................................................................................................. 20
Cable Kit ............................................................................................................................................. 26
Display components ........................................................................................................................... 27
Mass storage devices ......................................................................................................................... 29
Plastics Kit .......................................................................................................................................... 30
Miscellaneous parts ............................................................................................................................ 31
Sequential part number listing ............................................................................................................ 32
4 Removal and replacement procedures ....................................................................................................... 38
Preliminary replacement requirements ............................................................................................... 38
Tools required .................................................................................................................... 38
Service considerations ....................................................................................................... 38
Plastic parts ....................................................................................................... 38
Cables and and pointing stick connectors ......................................................... 39
Drive handling ................................................................................................... 39
Grounding guidelines ......................................................................................................... 40
Electrostatic discharge damage ........................................................................ 40
Packaging and transporting guidelines ............................................. 41
Workstation guidelines ..................................................................... 41
v

Equipment guidelines ....................................................................... 42
Component replacement procedures ................................................................................................. 43
Service tag ......................................................................................................................... 43
Computer feet .................................................................................................................... 44
Battery ............................................................................................................................... 45
SIM .................................................................................................................................... 45
Service access cover ......................................................................................................... 46
Bluetooth module ............................................................................................................... 47
WLAN module .................................................................................................................... 48
WWAN module .................................................................................................................. 49
RTC battery ....................................................................................................................... 50
Smart Card reader ............................................................................................................. 51
Primary hard drive ............................................................................................................. 54
Secondary hard drive ......................................................................................................... 56
Optical drive ....................................................................................................................... 58
Upgrade bay hard drive ..................................................................................................... 60
Primary memory module .................................................................................................... 62
Expansion memory module ............................................................................................... 63
Keyboard ........................................................................................................................... 65
Fan/graphics board heat sink assembly ............................................................................ 68
Fan ..................................................................................................................................... 71
Graphics board .................................................................................................................. 72
Processor heat sink ........................................................................................................... 73
Processor ........................................................................................................................... 75
Display bezel ..................................................................................................................... 77
Display panel ..................................................................................................................... 79
Webcam module ................................................................................................................ 80
Top cover ........................................................................................................................... 81
Display assembly ............................................................................................................... 85
Power button board ........................................................................................................... 93
Application button board .................................................................................................... 94
Fingerprint reader .............................................................................................................. 95
Audio/USB 2.0 board ......................................................................................................... 96
Speaker assembly ............................................................................................................. 98
Modem module .................................................................................................................. 99
Modem module cable ...................................................................................................... 101
Card reader/USB 3.0 board ............................................................................................. 103
Bluetooth module cable ................................................................................................... 104
Network cable and jack .................................................................................................... 106
Power connector cable .................................................................................................... 107
System board ................................................................................................................... 108
vi

Security lock .................................................................................................................... 110
5 Computer Setup .......................................................................................................................................... 112
Windows Vista and Windows 7 ........................................................................................................ 112
Starting Computer Setup ................................................................................................. 112
Using Computer Setup .................................................................................................... 112
Navigating and selecting in Computer Setup .................................................. 112
Restoring factory settings in Computer Setup ................................................. 113
Computer Setup menus ................................................................................................... 114
File menu ........................................................................................................ 114
Security menu ................................................................................................. 115
System Configuration menu ............................................................................ 116
6 Specifications .............................................................................................................................................. 120
Computer specifications ................................................................................................................... 120
43.9 cm (17.3 in) WVA display specifications .................................................................................. 121
Hard drive specifications .................................................................................................................. 121
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 122
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 122
DVD±RW SuperMulti Double-Layer Drive specifications ................................................................. 123
DVD-ROM Drive specifications ........................................................................................................ 124
7 Backup and recovery .................................................................................................................................. 125
Windows 7 ........................................................................................................................................ 125
Backing up your information ............................................................................................ 126
Performing a recovery ..................................................................................................... 127
Using the Windows recovery tools .................................................................. 127
Using f11 recovery tools .................................................................................. 128
Using a Windows 7 operating system DVD (purchased separately) ............... 129
Windows Vista .................................................................................................................................. 130
Backing up your information ............................................................................................ 130
Performing a recovery ..................................................................................................... 131
Using the Windows recovery tools .................................................................. 132
Using f11 recovery tools .................................................................................. 133
Using a Windows Vista operating system DVD (purchased separately) ......... 134
8 Power cord set requirements .................................................................................................................... 135
Requirements for all countries .......................................................................................................... 135
Requirements for specific countries and regions ............................................................................. 136
vii

9 Recycling ..................................................................................................................................................... 137
Battery .............................................................................................................................................. 137
Display .............................................................................................................................................. 137
Index ................................................................................................................................................................. 143
viii

1 Product description
Category Description
Product Name HP EliteBook 8740w Mobile Workstation
Processors 2nd Generation Intel® Core™ i7 processors, (support Intel Turbo Boost Technology):
●i7-2620M, 2.7 GHz (turbo up to 3.4 GHz) dual-core processor, 4 MB L3 cache, 4 threads, 35W
●i7-2630QM 2.0 GHz (turbo up to 2.9 GHz) quad-core processor, 6 MB L3 cache, 8 threads,
45W
●i7-2720QM, 2.2 GHz (turbo up to 3.3 GHz) quad-core processor, 6 MB L3 cache, 8 threads,
45W
●i7-2820QM, 2.3 GHz (turbo up to 3.4 GHz) quad-core processor, 8 MB L3 cache, 8 threads,
45W
●i7-2920XM, 2.5 GHz (turbo up to 3.5 GHz) quad-core extreme processor, 8 MB L3 cache, 8
threads, 55W
2nd Generation Intel® Core™ i5 processors, (support Intel Turbo Boost Technology Technology):
●i5-2520M, 2.5 GHz (turbo up to 3.2 GHz) dual-core processor, 3 MB L3 cache, 4 threads, 35 W
●i5-2540M, 2.6 GHz (turbo up to 3.3 GHz) dual-core processor, 3 MB L3 cache, 4 threads, 35 W
Chipset Mobile Intel QM67
Graphics Support for the following graphics subsystem graphics boards (all feature OpenGL driver support):
●AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support)
●NVIDIA Quadro 3000M, N12E-Q1 2 GB dedicated GDDR5 video memory
●NVIDIA Quadro 4000M, N12E-Q3 2 GB dedicated GDDR5 video memory
●NVIDIA Quadro 5010M, N12E-Q5 4 GB dedicated GDDR5 video memory
Display ●Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without
webcam
●Display panel, 43.9 cm (17.3 in), FHD AG LED WVA
●Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not
available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
●Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam
(not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
Ambient light sensor
Memory 4 customer-accessible/upgradable memory module slots
Supports dual-channel memory
Supports up to 32,768 GB of system RAM
DDR3 1333 MHz, PC3-10600 SODIMMS
1

Category Description
Supports the following configurations:
●2048 MB total system memory (2048 × 1)
●4096 MB total system memory (4096 × 1)
●4096 MB total system memory (2048 × 2)
●8192 MB total system memory (8192 × 1)
●8192 MB total system memory (4096 × 2)
●8192 MB total system memory (2048 × 4); only available on computer models equipped with a
quad-core processor
●16384 MB total system memory (8192 x 2)
●16384 MB total system memory (4096 x 4); only available on computer models equipped with a
quad-core processor
●32768 MB total system memory (8192 x 4); only available on computer models equipped with a
quad-core processor
Primary and
secondary storage
Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in)
solid-state drive for primary and secondary storage.
Support for RAID 0/1/5
Supports the following Serial ATA (SATA), 7200-rpm drives:
●750 GB
●500 GB
●320 GB
●320 GB self encrypting drive (SED)
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
●256 GB
●128 GB
Upgrade bay
Supports the following 12.7 mm 6.35 cm (0.5 in) tray load SATA optical drives:
●Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive
●±RW SuperMulti Double-Layer Drive
●DVD±RW SuperMulti Double-Layer Drive
●DVD-ROM Drive (defeatured combo)
Supports a 7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm
Supports "No Drive" option
Audio and video Integrated dual-array microphone
High-definition (HD) audio with SRS premium sound
2 stereo speakers
Integrated 720p HD webcam
Modem 56K V.92 data/fax modem
2 Chapter 1 Product description

Category Description
Supports “no modem” option
Modem cable not included
Ethernet Intel® 82579LM Gigabit Network Connection
S3/S4/S5 wake on LAN
NIC power-down technology
Ethernet cable not included
Wireless Integrated wireless local area network (WLAN) options by way of the following wireless
modules:
●Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module
●Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module
●Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter
Three WLAN antennas (3) built into display assembly
Support for “no WLAN” option
Integrated wireless wide area network (WWAN) options by way of the following wireless
modules: (not available on computer models with Dream Color displays)
●HP hs2340 HSPA+ Mobile Broadband Module
●HP un2430 EV-DO/HSPA Mobile Broadband Module
WWAN antennas (2) built into display assembly (worldwide, 5-band)
Support for “no WWAN” option
Security provided by subscriber identify module (SIM) located inside battery bay
HP Integrated Module with Bluetooth 2.1+EDR Wireless Technology
Support for “no WPAN” option
External media card One ExpressCard slot, supporting 16-bit and 32-bit (Cardbus) ExpressCard modules
Digital Media Card reader, supporting the following formats:
●MultiMediaCard (MMC)
●MultiMediaCard Plus (MMC+)
●Secure Digital (SD) Memory Card
●Secure Digital High-Capacity (SDHC) Memory Card
●Secure Digital Extended Capacity (SDXC) Memory Card
3

Category Description
Ports ●1394a (1)
●Multi-pin AC port
●Audio in (mono microphone)
●Microphone input (stereo)
●Audio-out (stereo headphone)
●Display port (1.1a for NVIDIA, 1.2 for AMD)
●Docking connector
●eSATA/USB 2.0 combo
●RJ-11 (modem)
●RJ-45 (Ethernet, includes link and activity lights)
●USB 3.0 (2)
●USB 2.0 (2) 1 port with USB charging support
●VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug with
auto-detect)
●Launch buttons (QuickWeb, WLAN on/off, Mute, Calculator)
Docking Supports the following docking stations:
●HP 230W Docking Station
●HP 230W Advanced Docking Station
●HP USB 2.0 Docking Station
●HP Essential USB 2.0 Port Replicator
●HP LAN and USB Travel Hub
Keyboard/pointing
devices
36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick
buttons and 3 TouchPad buttons) without backlight
36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick
buttons and 3 TouchPad buttons) with backlight (not supported in Japan or Brazil)
Spill-resistant DuraKeys coating
Spill-resistant DuraPad coating on TouchPad
Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)
TouchPad supports vertical scroll zone
Taps enabled as default
Power requirements Supports the following AC adapters with localized cable plug support:
●200W Slim Smart AC adapter
●230W Slim Smart AC adapter
●3-wire plug (with ground pin)
4 Chapter 1 Product description

Category Description
Support for the following batteries:
●8-cell, 2.8 Ah (83 WHr) Li-ion battery
●8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only)
●Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast
Charge)
●Supports 9-cell 3.0 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life
Battery (does not support HP Fast Charge)
HP Fast Charge Technology
Security Integrated fingerprint reader
Integrated Smart Card reader
Preboot authentication (password, Smart Card)
Supports security lock
Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock
Full volume encryption
Operating system Preinstalled operating systems:
●Windows® 7 Home Premium 64 (select models only)
●Windows 7 Professional 64 (select models only)
●Windows 7 Professional 32 (select models only)
●Windows Vista® Home Basic (Service Pack 2) (select models only)
●FreeDOS
Operating system and Microsoft® Office preinstalled (not supported in Japan):
●Windows 7 Professional 64 with Office 2010 Starter (select models only)
●Windows 7 Professional 32 with Office 2010 Starter (select models only)
Restore media:
●Windows 7 Professional 64 (select models only)
●Windows 7 Professional 32 (select models only)
●Windows 7 Home Premium 64 (select models only)
●Windows 7 DRDVD (select models only)
●Windows XP Professional 64 (service only)
●Windows Vista Home Basic 32 (service only)
●DRDVD Windows Vista (service only)
Certified:
●Microsoft WHQL
●Novell
●SuSE Linux
5

Category Description
Web-only support:
●Windows Vista Business 64 (select models only)
●Windows Vista Business 32 (select models only)
●Windows Vista Enterprise 64 (select models only)
●Windows Vista Enterprise 32 (select models only)
●Windows XP Professional 64 (select models only)
●Windows XP Professional 32 (select models only)
●Windows 7 Ultimate 64 (select models only)
●Windows 7 Ultimate 32 (select models only)
●Windows 7 Enterprise 64 (select models only)
●Windows 7 Enterprise 32 (select models only)
Serviceability End-user replaceable parts:
●Hard drive
●Memory module
●Optical drive
●SIM
●WLAN module
●WWAN module
6 Chapter 1 Product description

2 External component identification
Top
TouchPad
Component Description
(1) Left pointing stick button Can be used with the pointing stick and functions like the
left button on an external mouse.
(2) Center pointing stick button Can be used with the pointing stick and functions like the
center button on an external mouse.
(3) Pointing stick Moves the pointer and selects or activates items on the
screen.
(4) Right pointing stick button Can be used with the pointing stick and functions like the
right button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
(6) Center TouchPad button Functions like the center button on an external mouse.
(7) Left TouchPad button Functions like the left button on an external mouse.
(8) TouchPad Moves the pointer and selects or activates items on the
screen.
(9) TouchPad on/off button Turns the TouchPad on and off.
Top 7

Lights
Component Description
(1) TouchPad on/off light ●Off: The TouchPad is on.
●Amber: The TouchPad is off.
(2) Caps lock light On: Caps lock is on.
(3) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(4) Num lock light On: Num lock is on.
(5) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
(6) Mute light ●Amber: Computer sound is off.
●White: Computer sound is on.
(7) QuickWeb light ●On: The computer is on.
●Off: The computer is off or in Hibernation.
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help.
(8) Calculator light ●On: The Windows® calculator function is on.
●Blinking: When the Calculator button is pressed, the
light blinks 4 times, and then the Windows calculator
opens.
8 Chapter 2 External component identification

Buttons and fingerprint reader
Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
●Windows 7—Select Start >Control Panel >System
and Security >Power Options.
●Windows Vista—Select Start >Control Panel >
System and Maintenance >Power Options
●Or refer to the HP Notebook Reference Guide.
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
Top 9

Component Description
(5) QuickWeb button ●When the computer is off or in Hibernation, press the
button to open HP QuickWeb.
●When the computer is in Microsoft Windows, press the
button to open the default Web browser.
●When the computer is in HP QuickWeb, press the
button to open the default Web browser.
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help. If your
computer does not have HP QuickWeb software, the button
does not perform any action or function.
(6) Calculator button Opens the Windows calculator function.
(7) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
password logon.
10 Chapter 2 External component identification

Keys
Component Description
(1) esc key Displays system information when pressed in coMBination
with the fn key.
(2) Function keys Execute frequently used system functions when pressed in
coMBination with the fn key.
(3) fn key Executes frequently used system functions when pressed
in coMBination with a function key or the esc key.
(4) Windows logo key Displays the Windows Start menu.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Integrated numeric keypad When the keypad has been enabled, the keys can be used
like an external numeric keypad.
(7) num lk key Enables/disables the integrated numeric keypad when
pressed.
Top 11

Front
Component Description
(1) Media Card reader Supports the following digital card formats:
●Secure Digital (SD) Card
●Secure Digital HC (SDHC) Card
●Secure Digital XC (SDXC) Card
●MultiMediaCard (MMC)
●MultiMediaCardplus (MMC+)
(2) Display release latch Opens the computer.
(3) Wireless light ●White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●Amber: All wireless devices are off.
(4) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(5) Battery light ●Amber: The computer is connected to external power and
the battery is charged from 0 – 90%.
●White: The computer is connected to external power and
the battery is charged from 90 – 99%.
●Blinking Amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●Off: The battery is fully charged.
(6) Hard drive light On: The hard drive is being accessed.
(7) Speakers (2) Produce sound.
NOTE: To use the SRS Premium Sound software, select Start
>All Programs >SRS Premium Sound.
12 Chapter 2 External component identification