HP ENVY x360 Convertible PC Manual

HP ENVY x360 Convertible Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2015 HP Development Company,
L.P.
Intel and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Microsoft and Windows are U. S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10 and Windows 8. This slate may
require upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 and Windows 8
functionality. Seehttp://www.microsoft.com
for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: November 2015
Document Part Number: 810256-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
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iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 5
Display ................................................................................................................................................................... 7
Display modes ........................................................................................................................................................ 8
Top ......................................................................................................................................................................... 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Buttons and speakers ....................................................................................................................... 11
Keys ................................................................................................................................................... 12
Using the action keys ........................................................................................................................ 12
Bottom ................................................................................................................................................................. 14
Locating system information .............................................................................................................................. 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components ............................................................................................................................. 16
Display assembly subcomponents ..................................................................................................................... 19
Mass storage devices .......................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ........................................................................................................................................ 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ....................................................................................................... 24
Packaging and transporting guidelines ......................................................................... 25
Workstation guidelines ................................................................................................... 25
Equipment guidelines ..................................................................................................... 26
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures ................................................................................................................. 27
v

Top cover ........................................................................................................................................... 28
Battery ............................................................................................................................................... 31
TouchPad board ................................................................................................................................ 33
Hard drive .......................................................................................................................................... 34
WLAN module .................................................................................................................................... 37
Speakers ............................................................................................................................................ 39
USB/audio board ............................................................................................................................... 41
Fan ..................................................................................................................................................... 42
Power button board .......................................................................................................................... 44
System board .................................................................................................................................... 46
Memory module ................................................................................................................................ 49
Heat sink ............................................................................................................................................ 51
Display assembly .............................................................................................................................. 52
Power connector cable ...................................................................................................................... 61
6 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 63
Starting Setup Utility (BIOS) ................................................................................................................................ 63
Updating Setup Utility (BIOS) .............................................................................................................................. 63
Determining the BIOS version ........................................................................................................... 63
Downloading a BIOS update .............................................................................................................. 64
Synchronizing a tablet and keyboard (select products only) ............................................................................. 65
7 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 66
Using Setup Utility (BIOS) .................................................................................................................................... 66
Starting Setup Utility (BIOS) .............................................................................................................. 66
Updating the BIOS ............................................................................................................................. 66
Determining the BIOS version ........................................................................................ 66
Downloading a BIOS update ........................................................................................... 67
8 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 68
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 68
9 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 70
Creating recovery media and backups ................................................................................................................ 70
Creating HP Recovery media (select products only) ........................................................................ 70
Using Windows tools ........................................................................................................................................... 71
Restore and recovery .......................................................................................................................................... 72
Recovering using HP Recovery Manager .......................................................................................... 72
What you need to know before you get started ............................................................ 72
Using the HP Recovery partition (select products only) ................................................ 73
vi

Using HP Recovery media to recover ............................................................................. 73
Changing the computer boot order ................................................................................ 74
Removing the HP Recovery partition (select products only) ......................................... 75
10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 76
Creating recovery media and backups ................................................................................................................ 76
Creating HP Recovery media (select models only) ........................................................................... 76
Using Windows tools ........................................................................................................................................... 77
Restore and recovery .......................................................................................................................................... 78
Recovering using HP Recovery Manager .......................................................................................... 78
What you need to know before you get started ............................................................ 78
Using the HP Recovery partition (select models only) .................................................. 79
Using HP Recovery media to recover ............................................................................. 79
Changing the computer boot order ................................................................................ 80
Removing the HP Recovery partition (select models only) ........................................... 80
11 Specifications ........................................................................................................................................... 81
Computer specifications ...................................................................................................................................... 81
15.6-inch display specifications .......................................................................................................................... 81
Hard drive specifications ..................................................................................................................................... 82
12 Power cord set requirements ...................................................................................................................... 83
Requirements for all countries ........................................................................................................................... 83
Requirements for specific countries and regions ............................................................................................... 83
13 Recycling .................................................................................................................................................. 85
Index ............................................................................................................................................................. 86
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viii

1 Product description
Category Description
Product Name HP Envy x360 Convertible Notebook PC
Processors Processors are attached to the system board.
●Intel Core i7–6500U processor (2.5 GHz, turbo up to 3.0Ghz, 1600MHz 3 MB L3 cache), dual 15W
●Intel Core i5–6200U (2.3 GHz, turbo up to 2.8 GHz, 1600 MHz, 3 MB L3 cache), dual 15W
Chipset Integrated SoC
Graphics Internal graphics:
●Intel HD Graphics 520
Supports HD Decode, DX12, and HDMI
Panel 15.6” [39.6 cm] (1920x1080), high definition (eDP), light-emitting diode (LED), AntiGlare, 16:9 Ultra Wide
Aspect Ratio, 220 nits, slim (3.2mm), ultra wide viewing angle
15.6” [39.6 cm] (1920x1080), hidh-definition (FHD), light-emitting diode (LED), AntiGlare, 16:9 Ultra Wide
Aspect Ratio, 250 nits, slim (3.2mm), ultra wide viewing angle
Touch solution with flush glass, multitouch enabled, touch panel supports Home Key with LED
Supports low-voltage differential signaling (LVDS) (co-layout with eDP1.2)
Memory Supports the following system RAM configurations:
●16384 MB (8192 MB + 8192 MB)
●12288 MB (8192 MB + 4096 MB)
●8192 MB (8192 MB x 1)
●8192 MB (4096 MB x 2)
●6144 MB (2048 MB x 1 + 4096 MB x 1)
Hard drive Supports 6.35-cm (2.5-in) hard drives in 7.2-mm (.28-in) and 7.0-mm (.28-in) thicknesses (all hard drives
use the same bracket)
Serial ATA
Accelerometer/hard drive protection support
Supports the following hard drives:
●1 TB, 5400 rpm, 7.2 mm
●750 GB, 5400 rpm, 7.2 mm
●500 GB, 5400 rpm, 7 mm
Support for hybrid hard drive configurations:
●500 GB, 5400-rpm + 8 GB NAND Hybrid hard drive, 7.0 mm
Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive
Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames/sec), fixed (no tilt), with activity light
Dual digital microphones with appropriate software - echo cancellation, noise suppression
1

Category Description
Dual speakers
Bang & Olufsen
Ethernet Gigabit LAN
Wireless Integrated wireless options with dual antenna (Half Mini Card):
Compatible with Miracast-certified devices
Intel WiDi 5.0 support
●Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter
●Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO)
External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC.
Ports AC adapter: HP Smart pin plug (4.5-mm barrel)
Audio: one combo audio-out (headphone)/audio-in (microphone) jack
HDMI: v. 1.4, supporting up to 1080p, 1920×1080 at 60 Hz
RJ-45/Ethernet
(2) USB 3.0 (right side)
(1) USB 2.0 (left side)
Keyboard/pointing
devices
Full size dura coat backlit keyboard with numeric keypad
Touchpad requirements:
HP Control Zone Trackpad
Taps enabled as default
Multitouch gestures enabled – ability to turn on and off
Support for PS/2 and SMBus
Support for Windows 8.1 Modern TouchPad Gestures
Power requirements Support for 45-W Smart AC adapter (using 4.5 mm plug) with localized cable plug support
1 meter power cord
Supports the following batteries:
●Prismatic 3-cell, 43.5-Wh, Li-ion battery
Security Kensington Lock slot
TPM 2.0 support (5th generation processors)
Operating system Preinstalled:
Windows 10
Serviceability End user replaceable parts:
●AC adapter
2 Chapter 1 Product description

2 External component identification
Right side
Component Description
(1) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(2) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(3) USB 3.0 ports Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(6) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
Right side 3

Component Description
●Off: The battery is not charging.
(7) Power connector Connects an AC adapter.
(8) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
4 Chapter 2 External component identification

Left side
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Vents Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
Left side 5

Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
Windows 10:
Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
– or –
To access the user guides, select the Start button, select All
apps, select HP, and then select HP Documentation.
Windows 8:
Select the HP Support Assistant app on the Start screen, select
My Computer, and then select User guides.
(5) Volume button Controls speaker volume on the tablet.
●To increase speaker volume, press the + edge of the
button.
●To decrease speaker volume, press the – edge of the
button.
6 Chapter 2 External component identification

Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Windows 10:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
– or –
To access the user guides, select the Start button, select All apps, select HP, and then select HP Documentation.
Windows 8:
Select the HP Support Assistant app on the Start screen, select My Computer, and then select User guides.
Display 7

Display modes
Your computer has a hinge that allows you to rotate the display 360 degrees. This allows you to use your
computer in three modes: productivity mode, entertainment mode, or tablet mode.
Mode Description
Productivity
mode
To use the notebook in productivity mode, raise the display
until you can view the display (about 90 to 100 degrees).
Entertainment
mode
To use your notebook in entertainment mode, raise the
display, and then rotate it backward to a stand position (about
315 degrees). You can rest the notebook on the computer
bottom or stand it on the front edges.
NOTE: The Touchpad and keyboard functions are locked
during this mode.
Tablet mode To use your notebook as a tablet, raise the display, and then
rotate it backward until it is flush with the computer bottom
(360 degrees).
NOTE: The Touchpad and keyboard functions are locked
during this mode.
8 Chapter 2 External component identification

Top
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 9

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
10 Chapter 2 External component identification

Buttons and speakers
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Speakers Produce sound.
Top 11

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature off or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric
keypad.
Using the action keys
●An action key performs an assigned function.
●The icon on each action key illustrates the function for that key.
●To use an action key, press and hold the key.
Icon Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
12 Chapter 2 External component identification