HP ENVY x360 13 Manual

Maintenance and Service Guide
HP ENVY x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2020 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. microSD is a trademark or registered
trademark of SD-3C in the United States, other
countries or both. DisplayPort and the
DisplayPort logo are trademarks owned by the
Video Electronics Standards Association (VESA®)
in the United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2020
Document Part Number: L84348-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 6
Display ........................................................................................................................................................................................ 7
Low blue light mode (select products only) .................................................................................................... 7
Keyboard area ........................................................................................................................................................................... 8
Touchpad ............................................................................................................................................................... 8
Touchpad settings ........................................................................................................................... 8
Lights ..................................................................................................................................................................... 9
Power button and ngerprint reader ............................................................................................................. 10
Special keys ........................................................................................................................................................ 11
Bottom ..................................................................................................................................................................................... 12
Labels ....................................................................................................................................................................................... 13
3 Illustrated parts catalog ........................................................................................................................................................................ 15
Computer major components .............................................................................................................................................. 16
Display components .............................................................................................................................................................. 22
Miscellaneous parts ............................................................................................................................................................... 23
4 Removal and replacement procedures preliminary requirements ................................................................................................ 25
Tools required ......................................................................................................................................................................... 25
Service considerations .......................................................................................................................................................... 25
Plastic parts ........................................................................................................................................................ 25
Cables and connectors ..................................................................................................................................... 25
Drive handling .................................................................................................................................................... 26
Electrostatic discharge damage .......................................................................................................................................... 26
Packaging and transporting guidelines .............................................................................................................................. 27
Workstation guidelines .......................................................................................................................................................... 28
Equipment guidelines ............................................................................................................................................................ 28
5 Removal and replacement procedures .............................................................................................................................................. 30
Component replacement procedures ................................................................................................................................. 30
v

Bottom cover ...................................................................................................................................................... 30
Battery ................................................................................................................................................................. 33
WLAN module .................................................................................................................................................... 34
Solid-state drive ................................................................................................................................................ 35
Fan ....................................................................................................................................................................... 38
Display assembly ............................................................................................................................................... 40
Power connector cable ..................................................................................................................................... 52
Speakers ............................................................................................................................................................. 53
Touchpad cable .................................................................................................................................................. 55
Touchpad ............................................................................................................................................................ 56
System board ..................................................................................................................................................... 58
Heat sink ............................................................................................................................................................. 61
Infrared board cable .......................................................................................................................................... 63
Infrared board .................................................................................................................................................... 64
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 65
Using Computer Setup .......................................................................................................................................................... 65
Starting Computer Setup ................................................................................................................................. 65
Navigating and selecting in Computer Setup ................................................................................................ 65
Restoring factory settings in Computer Setup ............................................................................................. 65
Updating the BIOS ............................................................................................................................................. 66
Determining the BIOS version ..................................................................................................... 66
Downloading a BIOS update ........................................................................................................ 66
Changing the boot order using the f9 prompt .............................................................................................. 67
TPM BIOS settings (select products only) .......................................................................................................................... 67
Using HP Sure Start (select products only) ........................................................................................................................ 68
7 Backing up, restoring, and recovering ................................................................................................................................................. 69
Backing up information and creating recovery media ..................................................................................................... 69
Using Windows tools ......................................................................................................................................... 69
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 69
Restoring and recovery ......................................................................................................................................................... 70
Restoring, resetting, and refreshing using Windows tools ......................................................................... 70
Recovering using HP Recovery media ............................................................................................................ 70
Changing the computer boot order ................................................................................................................ 70
Using HP Sure Recover (select products only) .............................................................................................. 71
8 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 72
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 72
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 72
vi

Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 73
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 73
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 73
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 73
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 74
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 74
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 74
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 75
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 75
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 75
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 75
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 75
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 75
9 Specications .......................................................................................................................................................................................... 77
Computer specications ........................................................................................................................................................ 77
10 Power cord set requirements ............................................................................................................................................................ 79
Requirements for all countries ............................................................................................................................................ 79
Requirements for specic countries and regions ............................................................................................................. 80
11 Recycling ............................................................................................................................................................................................... 82
Index ............................................................................................................................................................................................................. 83
vii

viii

1 Product description
Table 1-1 Product description
Category Description
Product Name HP ENVY x360 13 Convertible PC
Processor ●AMD® Ryzen7-4700U 2.0 GHz (turbo up to 4.2 GHz) eight core processor (8.0 MB L3 cache,
25 W)
●AMD Ryzen5-4500U 2.375 GHz (turbo up to 4.0 GHz) six core processor (8.0 MB L3 cache, 25 W)
●AMD Ryzen3-4300U 2.7 (turbo up to 3.8 GHz) four core processor (4.0 MB L3 cache, 25 W)
Chipset AMD integrated soldered-on-circuit (SoC)
Graphics AMD Radeon™ Integrated Graphics
Panel ●13.3 inch, liquid crystal display (LCD), full high-denition (FHD) (1920×1080), brightView, white
light-emitting diode (WLED), UWVA 72, eDP 1.4+PSR2, bent touchscreen display panel with
narrow bezel and generation 3 privacy; typical brightness: 1000 nits
●13.3 inch, LCD, FHD (1920×1080), brightView, WLED, UWVA 100, sRGB, VAD, low power (LP), eDP
1.4+PSR2, bent direct bonding touchscreen display panel with narrow bezel; typical brightness:
400 nits
●13.3 inch, LCD, FHD (1920×1080), brightView, WLED, UWVA 72, VAD, eDP 1.3+PSR, bent direct
bonding touchscreen display panel with narrow bezel and generation 3 privacy;
typical brightness: 300 nits
Memory Support for DDR4-3200, 1.2 V, nonupgradeable, onboard system memory in 16 GB and
8 GB congurations
Storage Support for the following solid-state drives:
●1 TB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory
express (NVMe), SuperSpeed (SS) solid-state drive with Three-Level Cell (TLC)
●1 TB, 2280, PCIe, NVMe, value solid-state drive
●512 GB, 2280, PCIe-3×4, NVMe, solid-state drive with TLC
●512 GB, 2280, PCIe, NVMe, value solid-state drive
●256 GB, 2280, PCIe-3×4, NVMe, solid-state drive with TLC
●256 GB, 2280, PCIe, NVMe, value solid-state drive
●128 GB, M.2 2280, SATA-3 solid-state drive with TLC
Audio and video ●Fixed (no tilt), one-piece, 720p HP Wide Vision HD camera with shutter integrated into
display assembly
●B and O Play Audio HD audio
●BANG and OLUFSEN
●Dual speakers
●HP Support Far Field Cortana
●Support for HP Audio Boost 2.0
Audio and video (continued) ●Support for Speaker Swap
1

Table 1-1 Product description (continued)
Category Description
Wireless Integrated wireless local area network (WLAN) with two built-in antenna(s)
Support for the Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro 160 MHz
PCI-e+USB worldwide with 2 antenna(s) and Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB
worldwide with 2 antenna(s) WLAN modules:
Ports ●AC Smart Pin adapter plug
●High-denition multimedia interface (HDMI) v2.0
●Headphone/microphone combo jack
●USB 3.2 Gen 2 Type-C port (supports data transfer)
●USB 3.2 Gen 1 Type-A ports (2, one on left side, one on right side)
Expansion One next generation form factor (NGFF) slot for a solid-state drive
One NGFF slot for a WLAN module
Media card reader HP MultiFormat microSD® media card reader
Keyboard/pointing devices ●Island-style backlit standard notebook keyboard in ceramic white nish with clickpad with image
sensor
●Island-style backlit standard notebook privacy keyboard in ceramic white nish with clickpad
with image sensor
●Island-style backlit standard notebook keyboard in nightfall black nish with clickpad with image
sensor
●Island-style backlit standard notebook privacy keyboard in nightfall black nish with clickpad
with image sensor
Touchpad requirements:
●Clickpad with image sensor
●Multitouch gestures enabled
●Support Modern Trackpad Gestures
●Taps enabled as default
●Precision Touchpad Supported
Power requirements Support for a 3 cell, 51 WHr, 4.45 AHr, Li-ion battery
Support for 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) and 65 W AC adapter (non-PFC, 4.5
mm, non slim, 1.8-m)
Support for a 1.0 meter, C5 conventional power cord with sticker
Security Trusted Platform Module (TPM) 2.0 rmware
Sensors ●Accelerometer
●Accelerometer + gyroscope + eCompass
●Infrared thermal sensor
Operating system Preinstalled:
●Windows® 10 Home 64 bit
●Windows 10 Home 64 bit High-End Chinese Market CPPP
●Windows 10 Home 64 bit Plus
2 Chapter 1 Product description

Table 1-1 Product description (continued)
Category Description
Operating system (continued) Preinstalled:
●Windows 10 Home 64 bit Plus Single Language
●Windows 10 Home 64 bit Plus Single Language Africa Market PPP
●Windows 10 Home 64 bit Plus Single Language Asia Pacic Emerging Market PPP
●Windows 10 Home 64 bit Plus Single Language India Market PPP
●Windows 10 Home 64 bit Plus Single Language Indonesia Market PPP
●Windows 10 Professional 64 bit
Serviceability End user replaceable parts: AC adapter
3

2 Components
The computer features top-rated components. This chapter provides details about these components, where
they are located, and how they work.
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
Software varies by product.
To nd out what software is installed on the computer:
▲Right-click the Start button, and then select Apps and Features.
4 Chapter 2 Components

Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(2) USB SuperSpeed port with HP Sleep
and Charge
Connects a USB device, provides high-speed data transfer, and even
when the computer is o, charges most products such as a cell
phone, camera, activity tracker, or smartwatch.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white (select products only): The AC adapter is
disconnected and the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging.
(4) Power connector Connects an AC adapter.
Right side 5

Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) Audio-out (headphone)/audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones, earbuds,
a headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch. and provides high-speed data transfer,
(3) USB Type-C port with HP Sleep and Charge Connects an AC adapter that has a USB Type-C connector, supplying
power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a cell
phone, camera, activity tracker, or smartwatch, and provides
data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: The computer can operate in multiple display states.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
6 Chapter 2 Components

Display
Low blue light mode (select products only)
The computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or
for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation
setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at
http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antenna(s)* (2) Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones Record sound.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on the product.
(4) Camera light On: The camera is in use.
*The antenna(s) are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antenna(s) free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 7

Keyboard area
Keyboards can vary by language.
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
– or –
▲Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads nger gestures to move the pointer or activate items on
the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
8 Chapter 2 Components

Lights
Table 2-5 Light components and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Microphone mute light ●On: Microphone is o.
●O: Microphone is on.
(4) Camera privacy light ●On. The camera is o.
●O. The camera is on.
(5) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power to
the display and other unnecessary components.
●O: Depending on the computer model, the computer is o, in
Hibernation, or in Sleep. Hibernation is the power-saving state
that uses the least amount of power.
Keyboard area 9

Power button and ngerprint reader
Table 2-6 Power button and ngerprint reader components and their descriptions
Component Description
(1) Fingerprint reader Allows a ngerprint logon to Windows, instead of a
password logon.
▲Touch a nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when registering a ngerprint that all sides of the nger
are registered by the ngerprint reader.
(2) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 10 seconds to turn o the computer.
10 Chapter 2 Components

Special keys
Table 2-7 Special key components and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions as dened by the icon
symbols on f1 through f12 function keys. The action keys vary
by computer.
(5) Fingerprint reader Allows a ngerprint logon to Windows, instead of a
password logon.
▲Touch a nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when registering a ngerprint that all sides of the nger
are registered by the ngerprint reader.
(6) Camera privacy switch Turns the camera o and on.
(7) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
Keyboard area 11

Table 2-7 Special key components and their descriptions (continued)
Component Description
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 10 seconds to turn o the computer.
Bottom
Table 2-8 Bottom components and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
(2) Speakers (2) Produce sound.
12 Chapter 2 Components