HP Pavilion 11 x360 PC Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2021 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation or its subsidiaries in the U.S.
and/or other countries. Microsoft and Windows
are either registered trademarks or trademarks
of Microsoft Corporation in the United States
and/or other countries. USB Type-C and USB-C
are registered trademarks of USB
Implementers Forum. Miracast is a registered
trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2021
Document Part Number: M45060-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 4
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 5
Display .................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Adjusting touchpad settings .......................................................................... 8
Turning on the touchpad ................................................................................ 8
Touchpad components ...................................................................................................... 8
Lights ................................................................................................................................................... 9
Special keys ....................................................................................................................................... 10
Top cover .............................................................................................................................................................. 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 19
Electrostatic discharge information .................................................................................................................... 20
Generating static electricity .............................................................................................................. 20
Preventing electrostatic damage to equipment ............................................................................... 21
Personal grounding methods and equipment .................................................................................. 21
Grounding the work area ................................................................................................................... 22
Recommended materials and equipment ........................................................................................ 22
Cleaning your computer ...................................................................................................................................... 23
Enabling HP Easy Clean (select products only) ................................................................................. 23
v

Removing dirt and debris from your computer ................................................................................ 23
Cleaning your computer with a disinfectant ..................................................................................... 24
Caring for wood veneer (select products only) ................................................................................. 25
Packaging and transporting guidelines .............................................................................................................. 25
Accessing support information ........................................................................................................................... 25
5 Removal and replacement procedures for authorized service provider parts .................................................... 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Top cover with keyboard ................................................................................................................... 27
Touchpad ........................................................................................................................................... 31
Transfer board and camera module .................................................................................................. 32
Battery ............................................................................................................................................... 34
Solid-state drive ................................................................................................................................ 35
WLAN module .................................................................................................................................... 36
Speakers ............................................................................................................................................ 38
RTC battery ........................................................................................................................................ 38
USB/audio board ................................................................................................................................ 39
Power connector cable ...................................................................................................................... 40
System board .................................................................................................................................... 41
Heat sink assembly ........................................................................................................................... 43
Display assembly ............................................................................................................................... 45
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 48
Using Computer Setup ......................................................................................................................................... 48
Navigating and selecting in Computer Setup ................................................................................... 48
Restoring factory settings in Computer Setup ................................................................................. 48
Updating the BIOS ............................................................................................................................. 49
Determining the BIOS version ......................................................................................... 49
Preparing for a BIOS update ........................................................................................... 49
Downloading a BIOS update ......................................................................... 49
Installing a BIOS update ............................................................................... 50
Changing the boot order using the f9 prompt .................................................................................. 50
TPM BIOS settings (select products only) ........................................................................................................... 50
Using HP Sure Start (select products only) ......................................................................................................... 51
7 Backing up, restoring, and recovering ........................................................................................................... 52
Backing up information and creating recovery media ........................................................................................ 52
Using Windows tools for backing up ................................................................................................. 52
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 52
vi

Restoring and recovering your system ............................................................................................................... 52
Creating a system restore ................................................................................................................. 53
Restoring and recovery methods ...................................................................................................... 53
Recovering using HP Recovery media ............................................................................................... 53
Changing the computer boot order ................................................................................................... 53
Using HP Sure Recover (select products only) .................................................................................. 54
8 Using HP PC Hardware Diagnostics ................................................................................................................ 55
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 55
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 55
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 55
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 55
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 56
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 56
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 56
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 56
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 56
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 57
Installing HP PC Hardware Diagnostics Windows ............................................................................. 57
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 57
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 57
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 58
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 58
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 58
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 58
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 59
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 59
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 59
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 59
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 59
9 Specications .............................................................................................................................................. 61
Computer specications ...................................................................................................................................... 61
29.5 cm (11.6 in) display specications .............................................................................................................. 61
Solid-state drive specications ........................................................................................................................... 62
vii

10 Statement of memory volatility .................................................................................................................. 63
Current BIOS steps ............................................................................................................................................... 63
Nonvolatile memory usage ................................................................................................................................. 65
Questions and answers ....................................................................................................................................... 67
Using HP Sure Start (select products only) ......................................................................................................... 68
11 Power cord set requirements ...................................................................................................................... 69
Requirements for all countries ............................................................................................................................ 69
Requirements for specic countries and regions ................................................................................................ 69
12 Recycling .................................................................................................................................................. 71
Index ............................................................................................................................................................. 72
viii

1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ProBook x360 11 G7 Education Edition
Processors Intel® processors
Intel N6000 Pentium® Silver (1.10 GHz base frequency, up to 3.30 GHz with Intel Turbo Boost Technology, 4
MB cache, 4 cores)
Intel N5100 Celeron® (1.10 GHz base frequency, up to 2.80 GHz with Intel Turbo Boost Technology, 4 MB
cache, 4 cores)
Intel N4500 Celeron (1.10 GHz base frequency, up to 2.80 GHz with Intel Turbo Boost Technology, 4 MB cache,
2 cores)
Graphics Internal graphics
Intel UHD Graphics
Display 29.5 cm (11.6 in), high denition (HD) (1366 × 768), antiglare, WLED, eDP, 220 nits, touch screen, with HD
camera
SVA 45
UWVA 50
Memory Integrated, non upgradeable system memory supporting up to 8 GB of RAM
16 Gb 4266 LPDDR4X
Supports the following congurations:
●8 GB
●4 GB
Primary storage M.2 2280 solid-state drives, PCIe
256 GB, PCIe, NVMe, value
128 GB, PCIe-3 × 2, TLC
eMMC v5.0
64 GB
Audio and video Camera, HD 720p (located at top of display)
Camera, 5 MP (located on top cover below keyboard; select products only)
Stereo speakers (2)
Microphone (dual-array)
Wireless Wireless Local Area Network (WLAN)
Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Intel 9560 802.11b/g/n/a/ac (2 × 2) and Bluetooth 5
Compatible with Miracast® devices
Supports HP Extended Range Wireless LAN
Supports HP Connection Optimizer (with data analytics)
Supports Static BIOS SAR for Intel modules
Supports HP Extended Range Wireless LAN
Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
Ports HDMI 1.4b
Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB 3.1 Gen 1 Type-A port
USB 3.1 Gen 1 Type-C port
RJ-45 (network) jack
AC Smart Pin adapter plug, 4.5 mm
Keyboard/pointing
devices
Keyboard
Spill-resistant standard notebook keyboard
Clickpad
Power requirements Battery
3 cell, 48 Whr
HP fast charge technology
Long life
Smart AC adapters
65 W, right angle, nPFC, 4.5 mm, EM, 1.8 m (6 ft)
45 W, straight, nPFC, USB Type-C®
45 W, nPFC, 4.5 mm, right angle, LA MERCO
45 W, nPFC, 4.5 mm, right angle, 1.8 m (6.0 ft)
45 W, nPFC, 4.5 mm, right angle, 2 prong
Power cord
C5, 1.0 m (3.3 ft) conventional
C7, 1.0 m (3.3 ft) conventional
Security Trusted Platform Module (TPM) 2.0
Camera privacy cover
Nano cable lock slot
Operating system Windows® 10 Enterprise 64
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 StF MSNA for Higher Education
Windows 10 Home 64 StF MSNA for Higher Education Strategic
Windows 10 Pro 64
Windows 10 Pro CBB 1909
Windows 10 Pro CBB 2004
Windows 10 Pro 64 Chinese Market
Windows 10 Pro 64 Entry
Windows 10 Pro 64 Entry Chinese Market
Windows 10 Pro 64 StF MSNA
Windows 10 Pro 64 StF MSNA Emerging Market
Windows 10 Pro 64 StF MSNA Standard
Windows 10 Pro 64 StF MSNA Strategic
Windows 10 Pro 64 StF MSNA Strategic Japan
Windows 10 Pro S 64
Windows 10 Pro S 64 Chinese Market
Windows 10 Pro S 64 Entry
Windows 10 Pro S 64 Entry Chinese Market
Windows 10 Pro S 64 StF MSNA
Windows 10 Pro S 64 StF MSNA Emerging Market
Windows 10 Pro S 64 StF MSNA Standard
Windows 10 Pro S 64 StF MSNA Strategic
Windows 10 Pro S 64 StF MSNA Strategic Japan
Serviceability End user replaceable parts
AC adapter
Pen
3

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) USB Type-C® power connector and SuperSpeed
port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
4 Chapter 2 Components

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(5) Battery light When AC power is connected:
●White: The battery charge is greater than 90% .
●Amber: The battery charge is from 0 to 90%.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(6) Power connector Connects an AC adapter.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it might not prevent the computer from being mishandled or
stolen.
(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left 5

Table 2-2 Left-side components and their descriptions (continued)
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, ineective, ineective, press and
hold the power button for at least 5 seconds to turn o the
computer.
To learn more about your power settings, see your power
options.
Right-click the Power icon and then select Power Options.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Display
Use the illustration and table to identify the display components.
6 Chapter 2 Components

Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
NOTE: If you have both front-facing and rear-facing cameras, when
one camera lens is revealed and ready to use, the other is concealed.
(6) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(7) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
Display 7

Table 2-3 Display components and their descriptions (continued)
Component Description
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
8 Chapter 2 Components

Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Lights
Use the illustration and table to identify the lights on the computer.
Keyboard area 9

Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(4) Camera light (select products only) On: The camera is in use.
Special keys
Use the illustration and table to identify the special keys.
10 Chapter 2 Components

Table 2-6 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
Top cover
Use the illustration and table to identify the top cover component.
Top cover 11

Table 2-7 Top cover component and description
Component Description
HP Interactive Light Allows students and teachers to interact in several ways through the light
located on the top cover. In addition to the Help, Test, Quiz, and Group
options, the light also communicates information about the status of the
internet connection and the battery power level.
Bottom
Use the illustration and table to identify the bottom component.
Table 2-8 Bottom component and description
Component Description
Speakers (2) Produce sound.
Labels
The labels axed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of these examples. Refer to the illustration that most closely
matches the service label on your computer.
12 Chapter 2 Components