HP Pavilion 17 Manual

HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Intel, Core, and
Pentium are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 794638-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 6
Finding your hardware and software information ................................................................................................ 6
Locating hardware ............................................................................................................................... 6
Locating software ............................................................................................................................... 6
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 9
Display ................................................................................................................................................................. 11
Top ....................................................................................................................................................................... 12
TouchPad ........................................................................................................................................... 12
Lights ................................................................................................................................................. 13
Buttons and speakers ....................................................................................................................... 14
Keys ................................................................................................................................................... 15
Bottom ................................................................................................................................................................. 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components ............................................................................................................................. 18
Display assembly subcomponents ..................................................................................................................... 31
Mass storage devices .......................................................................................................................................... 34
Miscellaneous parts ............................................................................................................................................. 35
Sequential part number listing ........................................................................................................................... 36
4 Removal and replacement procedures preliminary requirements .................................................................... 55
Tools required ...................................................................................................................................................... 55
Service considerations ........................................................................................................................................ 55
Plastic parts ....................................................................................................................................... 55
Cables and connectors ...................................................................................................................... 56
Drive handling ................................................................................................................................... 56
Grounding guidelines ........................................................................................................................................... 57
Electrostatic discharge damage ....................................................................................................... 57
Packaging and transporting guidelines ......................................................................... 58
Workstation guidelines ................................................................................................... 58
Equipment guidelines ..................................................................................................... 59
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 60
Component replacement procedures ................................................................................................................. 60
Battery ............................................................................................................................................... 61
Optical drive ...................................................................................................................................... 62
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 64
Component replacement procedures ................................................................................................................. 64
Base enclosure .................................................................................................................................. 65
Display panel ..................................................................................................................................... 72
WLAN module .................................................................................................................................... 80
TouchPad button board .................................................................................................................... 83
Battery Board (select models only) .................................................................................................. 84
Optical drive connector ..................................................................................................................... 85
USB board .......................................................................................................................................... 87
Hard drive .......................................................................................................................................... 88
System board .................................................................................................................................... 89
Solid State Drive ................................................................................................................................ 96
Speakers ............................................................................................................................................ 96
Memory modules .............................................................................................................................. 98
RTC battery ...................................................................................................................................... 100
Power connector ............................................................................................................................. 101
Fan ................................................................................................................................................... 102
Heat sink .......................................................................................................................................... 103
Power button board ........................................................................................................................ 106
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................. 107
Starting Setup Utility (BIOS) .............................................................................................................................. 107
Updating the BIOS .............................................................................................................................................. 107
Determining the BIOS version ......................................................................................................... 107
Downloading a BIOS update ........................................................................................................... 108
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 108
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 109
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ................................................................. 110
Starting Setup Utility ......................................................................................................................................... 110
Using Setup Utility ............................................................................................................................................. 110
Changing the language of Setup Utility .......................................................................................... 110
Navigating and selecting in Setup Utility ....................................................................................... 110
Displaying system information ...................................................................................................... 111
Restoring factory default settings in Setup Utility ........................................................................ 111
viii

Exiting Setup Utility ........................................................................................................................ 111
Updating the BIOS ..............................................................................................................................................112
Determining the BIOS version .........................................................................................................112
Downloading a BIOS update ........................................................................................................... 112
Using Advanced System Diagnostics ................................................................................................................ 113
9 Windows 8.1 – Backing up, restoring, and recovering .................................................................................... 114
Creating recovery media and backups ..............................................................................................................114
Creating HP Recovery media ...........................................................................................................114
Restore and recovery ........................................................................................................................................ 115
Recovering using HP Recovery Manager ........................................................................................ 116
What you need to know ................................................................................................116
Using the HP Recovery partition (select models only) ................................................ 116
Using HP Recovery media to recover ........................................................................... 117
Changing the computer boot order ..............................................................................117
Removing the HP Recovery partition (select models only) ........................................................... 117
10 Ubuntu Linux – Backing up, restoring, and recovering ................................................................................. 118
Performing a system recovery ..........................................................................................................................118
Creating the restore DVDs .............................................................................................................. 118
Creating a restore image on a USB device ......................................................................................118
Performing recovery using the restore media ............................................................................... 119
Backing up your information .............................................................................................................................119
11 Power cord set requirements .................................................................................................................... 121
Requirements for all countries ......................................................................................................................... 121
Requirements for specific countries and regions .............................................................................................122
12 Specifications .......................................................................................................................................... 124
Computer specifications ....................................................................................................................................124
Display Specifications (17.3) .............................................................................................................................125
Display Specifications (15.6-in) ........................................................................................................................ 126
Hard drive specifications ...................................................................................................................................127
DVD±RW SuperMulti Double-Layer Combination Drive specifications ............................................................ 127
13 Recycling ................................................................................................................................................ 129
Index ........................................................................................................................................................... 130
ix

x

1 Product description
Category Description AMD Intel
Product Name HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
√√
Processors Processors are attached to the system board.
AMD™ ●AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 20 W, Max
DDR3L-1600
●AMD A10-5745M (2.1 GHz/2.9 GHz, 4 MB L2, 1333 MHz DDR3L), quad core,
25 W Max DDR3L-1333
●A10-4655M (2.0 GHz, up to 2.8 GHz, 4 MB L2), Quad 25 W, Max
DDR3L-1333
●AMD A8-6410 (2.0 GHz up to 2.4 GHz, 2 MB L2, 1600 MHz DDR3L), quad
core 15 W Max DDR3L-1600
●AMD A6-6310 (1.8 up to 2.4 GHz, 2 MB L2, 1600 MHz DDR3L), quad core,
15 W Max DDR3L-1600
●AMD A4-6210 (1.8 GHz, 2 MB L2), quad core 15 W, Max DDR3L-1600
●AMD E1-6010 (1.35 GHz, 1 MB L2), dual core 10 W, Max DDR3L-1333
●HP Hexa-Core (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L), quad core 15
W
√
Intel
®
●Intel Core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W
●Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W
●Intel Core i3-5010U (2.1 GHz), 1600 MHz/3 MB L3, Dual 15 W
●Intel Core i3-5005U (2.0 GHz), 1600 MHz/3 MB L3, dual core 15 W
●Intel Pentium N3540 (2.16 GHz, turbo up to 2.66 GHz), 1333 MHz/2 MB L2,
quad core 4.5 W
●Intel Celeron N2840 (2.16 GHz, turbo up to 2.58 GHz), 1333 MHz/2 MB L2,
dual core SDP 4.5 W for use on Pavilion 17 models only
√
Chipset ●AMD A76M FCH
●AMD A76 FCH Bridge to AMD A70M FCH
●AMD A70M FCH
●AMD Integrated SOC FCH
√
●Intel Wildcat Point-LP PCH √
Graphics Internal graphics:
Support HD Decode, DX11, and HDMI
Support PX7
●AMD Radeon™ R5 Graphics
√
1

Category Description AMD Intel
●AMD Radeon HD 8610G
●AMD Radeon HD 7620G
●AMD Radeon R5 Graphics
●AMD Radeon R4 Graphics
●AMD Radeon R3 Graphics
Switchable Discrete Graphics:
AMD Radeon R7 M260 with up to 2048 MB of dedicated video memory
(256Mx16 DDR3L 900 MHz x 4 PCs, 1 GHz bridge to 900 MHz)
●Intel HD Graphics 5500
●Intel HD Graphics, for use with 4th Generation Intel Pentium processors
√
Switchable discrete graphics:
●HD decode, DX11, and HDMI √√
●Px7.0 √
●Optimus
●GPS (GPU Performance Scaling)
√
●NVIDIA NI5S GT 840M with up to 2048 MB of dedicated video memory (256
M x16 DDR3 900 MHz x 4 PCs, 1 GHz downgrade to 900 MHz), 64 bit
●NVIDIA N15S-GM (GeForce 830M) with up to 2048 MB of dedicated video
memory (256 Mx16 DDR3 900 MHz x 4 PCs, 1 GHz bridge to 900 MHz)
●NVIDIA N15S-GT (GeForce 840M) with up to 4096 MB of dedicated video
memory (256Mx16 DDR3 900 MHz x 8 PCs, 1 GHz bridge to 900 MHz)
√
Panel 16:9 Ultra Wide Aspect Ratio
Touch solution with flush glass, multitouch enabled
No printing logo, no mic drill hole on mask
Support LVDS (co-layout with eDP1.3+PSR)
●17.3" HD+ WLED BrightView (1600x900) (wedge, 6.0mm) (for non-touch
SKU only)
●17.3" HD+ WLED Antiglare (1600x900) LED- SVA (wedge, 6.0mm) (for
touch SKU only)
●17.3" FHD WLED Antiglare (1920x1080) Wedge (6.0mm) WVA (for both
non-touch & touch SKU)
●15.6" HD WLED BrightView (1366x768) flat (3.6mm) SVA (for non-touch
SKU only)
●15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA (for touch SKU
only)
●15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) SVA (for both non-
touch & touch SKU)
√√
Memory Supports the following configurations:
Two SODIMM memory module slots (select models only)
DDR3L-1600 MHz dual channel support
√√
2 Chapter 1 Product description

Category Description AMD Intel
DDR3L-1333 MHz dual channel support
Max. DDR3L-1600MHz Single Channel Support
●16384 MB (8192 MB + 8192 MB)
●12288 MB (8192 MB×1+ 4096 MB×1; not supported on computer models
with a 32-bit operating system)
●8192 MB (8192 MB×1 or 4096 MB×2; not supported on computer models
equipped with a 32-bit operating system)
●6144 MB (4096 MB×1 + 2048 MB×1; not supported on computer models
equipped with a 32-bit operating system)
●4096 MB (4096 MB×1 or 2048 MB×2)
Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in)
thicknesses (all hard drives use the same bracket)
Supports the following hard drives:
●2 TB, 5400 rpm, 9.5mm
●1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD
computers only
●1 TB, 5400 rpm, 9.5 mm
●750 GB, 5400 rpm, 9.5 mm
●500 GB, 5400 rpm, 7.0 mm or 9.5 mm
●320 GB, 5400 rpm, 7.0 mm or 9.5 mm
Serial ATA
HP 3D DriveGuard
√√
Supports the following hybrid drives:
●500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm
●750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
√√
Support M.2 SATA-3 (NGFF)
M.2 SATA configurations (TLC)
256 GB M2 SATA
Optical drive Fixed
Serial ATA
9.5 mm tray load
Zero power optical drive
Supports the following:
√√
●DVD±RW Double-Layer SuperMulti Drive
●Blu-ray Disc R/RW with SuperMulti for AMD HP Pavilion 15 PC models only
Support M-disc
√√
Audio and video Supports:
Dual speakers
√√
3

Category Description AMD Intel
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30
frames per second, USB 2.0, M-jpeg)
Two dual array, digital microphones with appropriate beam-forming, echo-
cancellation, noise-reduction software
HD Audio √
Supports Dragon Notes for AMD models only
Ethernet Integrated 10/100 NIC √√
Wireless One half-size mini card/PCI Express (HMC/PCIe) slot
Compatible with Miracast-certified devices
Support for the following WLAN formats:
Integrated wireless options with single antenna (HMC/PCIe)
●Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter (with single
antenna)
●Realtek RT8188 802.11bgn 1x1 Wi-Fi Adapter
●Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
●Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter
●Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter
●Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 HMC combo
adapter
●QCA 9565 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
√√
Integrated wireless options with dual antennas (HMC/PCIe)
●Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo
adapter (with dual antennas)
√√
External media
cards
HP Multi-Format Memory Card Reader slot with push-push technology,
supporting the following digital card formats:
Supports memory cards such as Secure Digital SD/SDHC/SDXC
√√
Internal Card
Expansion
One half-size mini-card slot for WLAN √√
One M.2 socket for SSD (Optional) √
Ports ●AC Smart Pin adapter plug (4.5 mm barrel)
●Combination audio-out (stereo headphone)/audio-in (mono microphone)
●RJ-45 (Ethernet)
●USB 3.0 (2 ports), USB 2.0 (1 port)
√√
●HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug /
Unplug and auto detect for correct output to wide-aspect versus standard
aspect video
√√
Keyboard/
pointing devices
Full Size Textured island-style Keyboard with numeric key pad black
Full Size Backlit 3 coat paint island-style Keyboard with numeric key pad white
Clickpad with image sensor
Multitouch gestures enabled
√√
4 Chapter 1 Product description

Category Description AMD Intel
Supports Windows
®
8 Modern Trackpad Gestures
Power
requirements
Supports the following AC adapters:
●45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
√√
●65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
●65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim
√√
●90 W Smart AC adapter (PFC, 3-wire, 4.5 mm)
●90 W AC adapter (PFC, 3-wire, 4.5 mm)
√
Supports battery fast charge
Supports the following batteries (battery is user-removable)
●4 cell battery - 41 Whr (2.8 AH)
√√
Security ●Security cable lock √√
Operating
system
Preinstalled:
●Windows 8.1 Standard, 64 bit
●Windows 8.1 Professional, 64 bit
●FreeDOS 2.0, for Intel models only
●Ubuntu Linux (select models only)
√√
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Optical drive
√√
5

2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
To find out information about system hardware components and the system BIOS version number, press fn
+esc.
Locating software
To find out what software is installed on your computer:
▲From the Start screen, click the down arrow in the lower-left corner of the screen.
6 Chapter 2 External component identification

Right side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help and
Support web page. Follow the web page instructions to select
your computer model. Select Drivers & Downloads, and then
follow the on-screen instructions.
(6) Security cable slot Attaches an optional security cable to the computer.
Right side 7

Component Description
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help and
Support web page. Follow the web page instructions to select
your computer model. Select Drivers & Downloads, and then
follow the on-screen instructions.
8 Chapter 2 External component identification

Left side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter light ●Amber: The battery is charging.
●White: The AC adapter is connected and the battery is
charged.
●Off: The computer is using battery power.
(3) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(4) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(5) HDMI port (select models only) Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(6) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
(7) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card until
it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Left side 9

Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter light ●Amber: The battery is charging.
●White: The AC adapter is connected and the battery is
charged.
●Off: The computer is using battery power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(5) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(6) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
(8) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card until
it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
10 Chapter 2 External component identification