HP 470 G7 Manual

HP 470 G7 Notebook PC
Maintenance and Service Guide

© Copyright 2020 HP Development Company,
L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel, Core, and Optane are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Microsoft
and Windows are either a registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. Miracast is a registered trademark of
Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2020
Document Part Number: M06551-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should only be accessed by
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-
Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 7
Touchpad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Button, vent, and speakers ................................................................................................................. 9
Special keys ....................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Cables ................................................................................................................................................................... 16
Display assembly subcomponents ...................................................................................................................... 17
Mass storage devices ........................................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 20
Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 21
Workstation guidelines ..................................................................................................................... 21
Electrostatic discharge information .................................................................................................................... 21
Generating static electricity .............................................................................................................. 22
Preventing electrostatic damage to equipment ............................................................................... 22
Personal grounding methods and equipment .................................................................................. 23
Grounding the work area ................................................................................................................... 23
Recommended materials and equipment ........................................................................................ 23
Packaging and transporting guidelines .............................................................................................................. 24
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25
Component replacement procedures .................................................................................................................. 25
Preparation for disassembly ............................................................................................................. 25
Optical drive (select products only) .................................................................................................. 26
6 Removal and replacement procedures for authorized service provider parts .................................................... 28
Component replacement procedures .................................................................................................................. 28
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Memory .............................................................................................................................................. 33
Hard drive .......................................................................................................................................... 35
Optane memory module (select products only) ............................................................................... 37
Solid-state drive (select products only) ............................................................................................ 38
Solid-state drive bracket and connector board (select products only) ............................................ 39
WLAN module .................................................................................................................................... 40
System board hook ........................................................................................................................... 41
USB board .......................................................................................................................................... 42
Optical drive board (select products only) ........................................................................................ 43
Touchpad button board ..................................................................................................................... 44
Touchpad module .............................................................................................................................. 45
Power connector cable (DC-in) .......................................................................................................... 47
Fan ..................................................................................................................................................... 48
Heat sink assembly ........................................................................................................................... 49
System board .................................................................................................................................... 51
Speakers ............................................................................................................................................ 54
Display assembly ............................................................................................................................... 55
Top cover with keyboard ................................................................................................................... 62
7 Using Setup Utility (BIOS) ............................................................................................................................. 63
Starting Setup Utility (BIOS) ................................................................................................................................ 63
Updating Setup Utility (BIOS) .............................................................................................................................. 63
Determining the BIOS version ........................................................................................................... 63
Downloading a BIOS update .............................................................................................................. 64
8 Using HP PC Hardware Diagnostics ................................................................................................................ 65
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 65
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 65
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 66
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 66
viii

Installing HP PC Hardware Diagnostics Windows ............................................................................. 66
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 66
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 67
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 67
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 67
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 68
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 68
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 68
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 68
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 68
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 68
9 Backing up, restoring, and recovering ........................................................................................................... 70
Backing up information and creating recovery media ........................................................................................ 70
Using Windows tools ......................................................................................................................... 70
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 70
Restoring and recovery ........................................................................................................................................ 71
Restoring, resetting, and refreshing using Windows tools .............................................................. 71
Recovering using HP Recovery media ............................................................................................... 71
Changing the computer boot order ................................................................................................... 71
Using HP Sure Recover (select products only) .................................................................................. 72
10 Specications ............................................................................................................................................ 73
Computer specications ...................................................................................................................................... 73
43.9 cm (17.3 in) display specications .............................................................................................................. 74
M.2 SATA solid-state drive specications ............................................................................................................ 74
M.2 PCIe solid-state drive specications ............................................................................................................ 75
Hard drive specications ..................................................................................................................................... 76
11 Statement of memory volatility .................................................................................................................. 77
Nonvolatile memory usage ................................................................................................................................. 79
Questions and answers ....................................................................................................................................... 81
Using HP Sure Start (select models only) ............................................................................................................ 82
12 Power cord set requirements ...................................................................................................................... 83
Requirements for all countries ............................................................................................................................ 83
Requirements for specic countries and regions ................................................................................................ 84
ix

13 Recycling .................................................................................................................................................. 86
Index ............................................................................................................................................................. 87
x

1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 470 G7 Notebook PC
Processor 10th-generation Intel® Core™ processors
Intel Core i7-10510U (1.8 GHz [turbo up to 4.9 GHz], 2666 MHz/8 MB L3 cache, quad core, 15 W)
Intel Core i5-10210U (1.6 GHz [turbo up to 4.2 GHz], 2666 MHz/6 MB L3 cache, quad core, 15 W)
Intel Core i3-10110U (2.1 GHz [turbo up to 4.1 GHz], 2666 MHz/4 MB L3 cache, dual core, 15 W)
Graphics Supports HD decode, DX12, HDMI
Internal graphics
Intel UHD Graphics 620
External graphics
AMD® Radeon™ 530 with up to 2 GB of dedicated video memory
Panel 43.9 cm (17.3 in), WLED, eDP, at-at, ultrawide aspect ratio
High denition+ (HD+) (1600 × 900), antiglare, SVA, 220 nits
Full high-denition (FHD) (1920 × 1080), antiglare, UWVA, 300 nits
Memory Two memory module slots
Memory is not customer accessible or upgradeable
DDR4-2666 dual-channel support (DDR4-3200 bridge to DDR4-2666)
Supports up to 16 MB of system RAM in the following congurations:
●16384 MB (8192 MB × 2)
●8192 MB (8192 MB × 1)
●4096 MB (4096 MB × 1)
Primary storage Single hard drive congurations, 6.35 cm (2.5 in), 7.0 mm/7.2 mm/9.5 mm, SATA hard drives
2 TB, 5400 rpm, 7.2 mm/9.5 mm
1 TB, 5400 rpm, 7.2 mm/9.5 mm
500 GB, 5400 rpm, 7.0 mm
M.2, SATA-3, solid-state drives
128 GB, TLC
PCIe, NVMe, M.2 solid-state drives
512 GB
256 GB
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Dual storage congurations
256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive
128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
Optane™ congurations
16 GB, PCIe, Optane solid-state drive + 2 TB, 5400 rpm hard drive
16 GB, PCIe, Optane solid-state drive + 1 TB, 5400 rpm hard drive
Optical drive (select
products only)
9.0 mm tray load - SATA - xed
DVD+/-RW Double-Layer Writer
Camera HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR
720p by 30 frames per second
Single digital microphone
Audio Audio control panel: HP Audio Center
Dual speakers
Ethernet Ethernet Integrated 10/100/1000 NIC
Wireless networking Compatible with Miracast™ devices
Integrated wireless options with dual antennas
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 Combo Adapter
Intel Wi-Fi 6 AX201, 802.11ax 2 × 2 + Bluetooth 5 (non-vPro, supporting gigabit le transfer speeds)
Media card reader Supports microSD™/SDHC™/SDXC™
Push-pull insertion/removal
Internal card expansion One M.2 slot for solid-state drive
One M.2 slot for WLAN
Ports USB 2.0 port (right side)
(2) USB 3.1 Gen 1 ports (left side)
HDMI v1.4b supporting: up to 1920 × 1080 @ 60 Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to t embedded panel and external monitor connected)
RJ-45 (network) jack
Audio-out (headphone)/audio-in (microphone) combo jack
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Full-size, textured, island-style keyboard with numeric keypad
Full-size, two coat paint, backlit, island-style keyboard with numeric keypad
Touchpad with image sensor
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled by default
Power requirements Battery
3 cell Prismatic/Polymer battery, 41 Whr
Supports battery fast charge
AC adapter, barrel type
65 W Smart, nPFC, right angle, 4.5 mm, 1.8 m
65 W Smart, nPFC, 4.5 mm, EM
Power cord (C5)
1 m, conventional
Security Mini security cable slot
Supports Trusted Platform Module (TPM) 2.0
Operating system FreeDOS 3.0
Windows® 10 Home 64
Windows 10 Home 64 Plus
Windows 10 Professional 64
Windows 10 Home Professional 64 StF MSNA Strategic
Serviceability User replaceable parts
AC adapter
Optical drive
3

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display and other
unnecessary components.
●O: Depending on your computer model, the computer is o, in Hibernation,
or in Sleep. Hibernation is the power-saving state that uses the least
amount of power.
(2) Drive light ●Blinking white: The hard drive is being accessed.
(3) Memory card reader Reads optional memory cards that store, manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory card reader.
(4) USB port Connects a USB device, provides data transfer, and (for select products) charges
small devices when the computer is on or in Sleep mode.
(5) Optical drive (select products
only)
Depending on your computer model, reads an optical disc or reads and writes to
an optical disc.
(6) Optical drive eject button Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it might not
prevent the computer from being mishandled or stolen.
4 Chapter 2 Getting to know your computer

Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) Power connector Connects an AC adapter.
(2) Battery light When AC power is connected:
●White: The battery charge is greater than 90%.
●Amber: The battery charge is from 0 to 90%.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the battery
light begins blinking rapidly.
(3) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(4) HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High-Denition Multimedia Interface (HDMI) device.
(5) USB SuperSpeed ports (2) Connect a USB device, provide high-speed data transfer, and (for
select products) charge small devices when the computer is on or in
Sleep mode.
(6) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then
select HP Documentation.
NOTE: When a device is connected to a headphone jack, the
computer speakers are disabled.
Left side 5

Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
6 Chapter 2 Getting to know your computer

Keyboard area
Touchpad
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Keyboard area 7

Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
8 Chapter 2 Getting to know your computer

Button, vent, and speakers
Table 2-6 Button, vent, and speakers and their descriptions
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for
at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲Right-click the Power meter icon , and then select
Power Options.
(2) Speakers (2) Produce sound.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Keyboard area 9

Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start menu.
(4) Action keys Execute frequently used system functions.
(5) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
10 Chapter 2 Getting to know your computer