HP pavilion x360 Manual

HP Pavilion x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Celeron,
Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2017
Second Edition: May 2018
Document Part Number: 926142-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 7
Keyboard area ........................................................................................................................................................................... 8
TouchPad ............................................................................................................................................................... 8
Lights ..................................................................................................................................................................... 9
Speakers ............................................................................................................................................................. 10
Special keys ........................................................................................................................................................ 11
Action keys ......................................................................................................................................................... 12
Bottom ..................................................................................................................................................................................... 13
Labels ....................................................................................................................................................................................... 13
3 Illustrated parts catalog ........................................................................................................................................................................ 15
Computer major components .............................................................................................................................................. 15
Display assembly subcomponents ..................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................................... 21
4 Removal and replacement preliminary requirements ..................................................................................................................... 22
Tools required ......................................................................................................................................................................... 22
Service considerations .......................................................................................................................................................... 22
Plastic parts ........................................................................................................................................................ 22
Cables and connectors ..................................................................................................................................... 23
Drive handling .................................................................................................................................................... 23
Grounding guidelines ............................................................................................................................................................. 24
Electrostatic discharge damage ...................................................................................................................... 24
Packaging and transporting guidelines ..................................................................................... 25
Workstation guidelines ............................................................................................ 25
5 Removal and replacement procedures .............................................................................................................................................. 27
Component replacement procedures ................................................................................................................................. 27
Keyboard/top cover ........................................................................................................................................... 27
TouchPad cable .................................................................................................................................................. 31
TouchPad ............................................................................................................................................................ 32
v

Battery ................................................................................................................................................................. 34
Hard drive ........................................................................................................................................................... 35
Solid-state drive ................................................................................................................................................ 37
Speakers ............................................................................................................................................................. 38
Power button board cable ............................................................................................................................... 40
Power button board .......................................................................................................................................... 41
System board ..................................................................................................................................................... 42
WLAN module .................................................................................................................................................... 45
Heat sink ............................................................................................................................................................. 46
Memory module ................................................................................................................................................ 50
Power connector cable ..................................................................................................................................... 52
Display assembly ............................................................................................................................................... 53
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 61
Using Computer Setup .......................................................................................................................................................... 61
Starting Computer Setup ................................................................................................................................. 61
Navigating and selecting in Computer Setup ................................................................................................ 61
Restoring factory settings in Computer Setup ............................................................................................. 62
Updating the BIOS ............................................................................................................................................. 63
Determining the BIOS version ..................................................................................................... 63
Downloading a BIOS update ........................................................................................................ 63
Changing the boot order using the f9 prompt .............................................................................................. 64
TPM BIOS settings (select products only) .......................................................................................................................... 65
Using HP Sure Start (select products only) ........................................................................................................................ 65
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 66
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 67
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ................................................... 67
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings .......................................................... 67
8 Specications .......................................................................................................................................................................................... 69
9 Backing up and recovering .................................................................................................................................................................... 70
Creating recovery media and backups ................................................................................................................................ 70
Creating HP Recovery media (select products only) .................................................................................... 71
Using Windows tools ............................................................................................................................................................. 72
Restore and recovery ............................................................................................................................................................ 72
Recovering using HP Recovery Manager ....................................................................................................... 73
What you need to know before you get started ...................................................................... 73
Using the HP Recovery partition (select products only) ......................................................... 74
vi

Using HP Recovery media to recover ......................................................................................... 74
Changing the computer boot order ........................................................................................... 75
Removing the HP Recovery partition (select products only) ................................................. 75
10 Power cord set requirements ............................................................................................................................................................ 76
Requirements for all countries ............................................................................................................................................ 76
Requirements for specic countries and regions ............................................................................................................. 76
11 Recycling ............................................................................................................................................................................................... 78
Index ............................................................................................................................................................................................................. 79
vii

viii

1 Product description
Category Description
Product Name HP Pavilion x360 11 Convertible PC (model number: 11-ad1xx)
HP Pavilion x360 11m Convertible PC (model number 11m-ad1xx)
Processors ●CPU Intel® Core™ i3-7100U 2.40 GHz dual core (3.0 GB L3 cache, 2133 MHz front side bus (FSB), 15 W)
●CPU Intel Pentium™ 4200U 1.10 GHz (SC turbo up to 2.50 GHz) quad core (2.0 GB L2 cache, 1866 MHz
FSB, 6 W)
●CPU Intel Celeron™ N3350 1.10 GHz (SC turbo up to 2.40 GHz) dual core (2.0 GB L2 cache, 1866 MHz FSB,
6 W)
CPU Intel Pentium Silver N5000 quad core 1.1/2.7G BGA 4 MB L2 2400 MHz 6 W
CPU Intel Core i3-8130U dual core 2.2/3.4 G BGA 4 MB L3 2400 MHz 15 W
Chipset Integrated with soldered-on-circuit (SoC)
Graphics Internal graphics
●Intel HD Graphics 620 on computer models equipped with an Intel Core processor
●Intel UHD Graphics 620 on computer models equipped with an Intel Core processor
●Intel UHD Graphics 605 on computer models equipped with an Intel Core processor
●Intel HD Graphics 505 on computer models equipped with an Intel Pentium processor
●Intel HD Graphics 500 on computer models equipped with an Intel Celeron processor
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Panel 11.6-in, high-denition (HD), white light-emitting (WLED), Antiglare (1366 x 7680), slim/at (3.0 mm), UWVA,
eDP, 220 nits, 16:9 ultra-wide aspect ratio TouchScreen display assembly
Multi-Touch enabled
Support for active stylus
Memory One SODIMM memory module slot, non-customer-accessible/non-upgradable
Support for up to 8 GB of system memory
DDR4-2400 single channel support (DDR4-2666 downgrade to DDR4-2400)
DDR3L-1600 single channel support
Supports the following congurations: 8192 MB (8192 MB × 1) or 4096 MB (4096 MB × 1)
Storage Hard drives:
Support for 6.35 cm (2.5 in) hard drives in 7.2 mm and 7.0 mm (.28 in) thicknesses
Support for Accelerometer hard drive protection
●1 TB, 5400 rpm, 7.2 mm and 500 GB, 5400 rpm, 7.0 mm
●1 TB, 5400 rpm, 7.2 mm with 8 GB NAND and 500 GB, 5400 rpm, 7.0 mm with 8 GB NAND solid-state hard
drives
M.2 SATA-3 solid-state drives:
●128 GB 2280 M2 SATA-3 Triple-Level Cell (TLC)
1

Category Description
●128 GB 2280 M2 SATA-3 TLC SS
Optical drive HP external DVD ± RW DL Super Multi-Drive
Audio and video Support for the following cameras:
●HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of vision,
720p by 30 frames per second
●Support for the following:
–Dual-array, digital microphones with appropriate beam-forming, echo-cancelling, noise-suppressing
software
–B & O Play
–Dual speakers
–HP Audio Boost
–Windows Hello (select products only)
Sensors ●Accelerometer
●Gyroscope/E-compass/Accelerometer
●Sensor hub
Wireless WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Two M.2/PCIe WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the following:
●Intel Dual Band Wireless-AC 7265 802.11 AC 2 x 2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●Intel Dual Band Wireless-AC 3168 802.11 AC 1 x 1 + Bluetooth 4.2 Combo Adapter (non-vPro)
●Intel Jeerson Peak1 9461 AC 1 x 1 MU-MIMO + Bluetooth 5 M.2 non-vPro MIPI+BRI WW, with 1 Antenna
●Realtek Cartier RTL8822BE AC 2 x 2 MU-MIMO + Bluetooth 4.2 M.2 PCI-e WW, with 2 Antennas
●Realtek Chopard RTL8821CE AC 1 x 1 MU-MIMO + Bluetooth 4.2 M.2 PCI-e WW, with 1 Antenna
External media cards Micro-Secure Digital (SD®) media reader slot
Ports ●AC Smart Pin adapter plug
●Audio-out (headphone)/audio-in (microphone) combo jack
●HDMI v1.4 supporting up to 1920 x 1080 @ 60 Hz
●USB 3.x ports (3)
●Hot Plug / Unplug and auto-detect for correct output to wide-aspect vs standard aspect video
(auto adjust panel resolution to t embedded panel and external monitor connected)
Keyboard/pointing
devices
Full-sized, island-style keyboard
TouchPad requirements:
●ClickPad with image sensor
●Multi-Touch gestures enabled
●Support for Modern TrackPad gestures
2 Chapter 1 Product description

Category Description
●Taps enabled as default
Power requirements Support for the following batteries:
●Three cell, 37 WHr, 4.8 AHr, Li-ion
●Two Cell WHr 37 Long Life -PR Fast Charge
Support for the following AC adapters:
●65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) for use in all countries and regions
●45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm) for use in all countries and regions
●45 W AC adapter (non-PFC, SB, 4.5 mm) for use only in Argentina
Power requirements
(continued)
Support for a 1.00-m power cord with a C5 connector in 14 countries/regions.
Security Kensington mini-security slot
Support for Trusted Platform Module (TPM) 2.0
Operating system Preinstalled:
Windows 10
Windows 10 Professional
For developed market (ML): Windows 10 Home ML
For emerging market (EM/SL):
●Windows 10 Home EM/SL
●CPPP Windows 10 Home High-End China Language Edition
●CPPP Windows 10 Home China Language Edition
●SEAP Windows 10 Home Single Language Edition
Serviceability End user replaceable part: AC adapter
3

2 External component identication
Right side
Component Description
(1) MicroSD memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(4) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(5) Power connector Connects an AC adapter.
4 Chapter 2 External component identication

Left side
Component Description
(1) Power button ●When the computer is o, press the button to
turn on the computer.
●When the computer is on, press the button
briey to initiate Sleep.
●When the computer is in the Sleep state, press
the button briey to exit Sleep.
●When the computer is in Hibernation, press the
button briey to exit Hibernation.
CAUTION: Pressing and holding down the power
button results in the loss of unsaved information.
If the computer has stopped responding and
shutdown procedures are ineective, press and hold
the power button down for at least 5 seconds to turn
o the computer.
To learn more about your power settings, see your
power options:
▲
Right-click the Power icon , and then
select Power Options.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts o
power to the display and other unneeded
components.
●O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses
the least amount of power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
(4) USB SuperSpeed ports Connects a USB device, such as a cell phone, camera,
activity tracker, or smartwatch, and provides high-
speed data transfer.
(5) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio
Left side 5

Component Description
cable. Also connects an optional headset microphone.
This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(6) Volume button Controls speaker volume on the computer.
(7) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard (If equipped) has
temporarily parked the hard drive.
6 Chapter 2 External component identication

Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon. .
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 7

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
Keyboard area 9

Speakers
Component Description
Speakers Produce sound.
10 Chapter 2 External component identication

Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Keyboard area 11

Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲To use an action key, press and hold the key.
Icon Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Opens the “How to get help in Windows 10” webpage.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer display
to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
12 Chapter 2 External component identication