HP Compaq NC4010 Manual

Maintenance and Service
Guide
HP Pavilion ze4900 Notebook PC
HP Compaq nx9040, nx9030,
or nx9020 Notebook PC
Compaq Presario 2200 Notebook PC
Document Part Number: 371025-002
May 2005
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.

© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion ze4900 Notebook PC
HP Compaq nx9040, nx9030, or nx9020 Notebook PC
Compaq Presario 2200 Notebook PC
Second Edition May 2005
First Edition August 2004
Document Part Number: 371025-002

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
1.3 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . 1–12
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–13
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–14
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–32
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.4 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

iv Maintenance and Service Guide
Contents
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–13
5.7 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.8 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.9 Switch Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20
5.10 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.11 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
5.13 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.16 Wireless Button Board . . . . . . . . . . . . . . . . . . . . . 5–37
5.17 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.18 Diskette Drive Cover. . . . . . . . . . . . . . . . . . . . . . . 5–41
5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
Index

Maintenance and Service Guide 1–1
1
Product Description
The HP Pavilion ze4900 Notebook PC 1, HP Compaq nx9040,
nx9030, and nx9020 Notebook PCs 2, and Compaq Presario
2200 Notebook PCs 3offer advanced modularity, Intel®
Pentium® M and Celeron® M processors, and extensive
multimedia support.
HP Pavilion ze4900; HP Compaq nx9040, nx9030, nx9020;
and Compaq Presario 2200

1–2 Maintenance and Service Guide
Product Description
1.1 Models
Notebook model information is shown in Tables 1-1 and 1-2.
✎The long model name appears only on the bottom of
HP Compaq nx9000 Notebook PCs.
Table 1-1
Model Naming Conventions
HP Compaq nx9000 Notebook PCs
Key
Hnx9040 U P735 X5 60 Y Cc 51 P a
1 2 3 4 567 8910
Key Description Options
1 Brand/series designator H = HP Compaq nx9040, x9030,
or nx9020
2 Graphics memory U = UMA
3 Processor brand
and speed
P755 = Intel Pentium M 755 2.0 GHz
P745 = Intel Pentium M 745 1.8 GHz
P735 = Intel Pentium M 735 1.7 GHz
P725 = Intel Pentium M 725 1.6 GHz
P715 = Intel Pentium M 715 1.5 GHz
P710 = Intel Pentium M 710 1.4 GHz
P705 = Intel Pentium M 705 1.6 GHz
C340 = Intel Celeron M 340 1.5 GHz
C360 = Intel Celeron M 360 1.4 GHz
C350 = Intel Celeron M 350 1.3 GHz
C330 = Intel Celeron M 330 1.4 GHz
C320 = Intel Celeron M 320 1.3 GHz
4 Display type/
size/resolution
S = SXGA
(1400 × 1050)
X = XGA
(1024 × 768)
5 = 15.0 inch
4 = 14.1 inch

Product Description
Maintenance and Service Guide 1–3
Key Description Options
5 Hard drive size 60 = 60 GB
40 = 40 GB
30 = 30 GB
6 Optical drive designator C = CD-ROM Drive
D = DVD-ROM
Drive
W = DVD/
CD-RW
Combo Drive
Y = DVD+R/
RW and
CD-RW
Combo Drive
7 Integrated
communication/ wireless
device
C = modem +
FE NIC
c = 802.11g
(Intel)
g = 802.11g
(includes
802.11b
and g)
N = none
8 RAM 51 = 512 MB 25 = 256 MB
9 Operating system H = Microsoft® Windows® XP Home
P = Microsoft Windows XP Pro
10 Warranty a = 1 year on parts and labor
Table 1-1
Model Naming Conventions
HP Compaq nx9000 Notebook PCs
(Continued)

1–4 Maintenance and Service Guide
Product Description
Table 1-2
HP Compaq nx9040, nx9030, and nx9020
All HP Compaq nx9000 models feature:
■TouchPad pointing device
■6-cell lithium ion (Li-Ion) battery pack
Hnx9040 U P735 X5 60 W Cg 51 P a
Japan PK342PA ABJ
Hnx9040 U P735 X5 40 W Cc 51 P a
Asia Pacific PK345PA UUF
Hnx9040 U P735 X4 40 D Cc 25 P a
People’s
Republic
of China
PK163PA AB2
Hnx9040 U P725 X5 40 Y Cc 51 P a
Australia PK150PA ABG
Hnx9040 U P725 X5 40 W Cc 25 P a
Asia Pacific PK344PA UUF Thailand PK350PA AKL
Hnx9040 U P725 X4 40 W Cc 25 P a
Taiwan PK349PA AB0
All HP Compaq nx9000 models feature:
■TouchPad pointing device
■6-cell lithium ion (Li-Ion) battery pack
Hnx9040 U P725 X4 40 W CN 25 H a
People’s
Republic of
China
PK165PA AB2
Hnx9040 U P725 X4 40 D Cc 25 P a
People’s
Republic of
China
PK160PA AB2 Taiwan PK159PA AB0

Product Description
Maintenance and Service Guide 1–5
Hnx9040 U P725 X4 40 D CN 25 H a
People’s
Republic
of China
PK164PA AB2
Hnx9040 U P725 X4 30 W Cg 25 P a
Asia Pacific PK346PA UUF
Hnx9040 U P725 X4 30 W Cc 25 P a
Asia Pacific PK343PA UUF
Hnx9040 U P725 X4 30 W CN 25 P a
Japan PK169PA ABJ
Hnx9040 U P715 X5 40 W Cc 25 P a
Asia Pacific PK151PA UUF Thailand PK168PA AKL
Hnx9040 U P715 X4 40 W CN 25 H a
People’s
Republic
of China
PK162PA AB2
Hnx9040 U P715 X4 40 D Cc 25 P a
Taiwan PK348PA AB0 Taiwan PK347PA AB0
All HP Compaq nx9000 models feature:
■TouchPad pointing device
■6-cell lithium ion (Li-Ion) battery pack
Hnx9040 U P715 X4 40 D CN 25 H a
People’s
Republic
of China
PK161PA AB2
Hnx9040 U P715 X4 30 W Cg 25 P a
Asia Pacific PK152PA UUF
Table 1-2
HP Compaq nx9040, nx9030, and nx9020
(Continued)

1–6 Maintenance and Service Guide
Product Description
Hnx9040 U P715 X4 30 C Cc 25 P a
Asia Pacific PK153PA UUF
Hnx9040 U P715 X4 30 C CN 25 P a
Japan PK156PA ABJ
Hnx9040 U C330 X5 40 C CN 25 P a
Australia PK149PA ABG
Hnx9040 U C320 X4 40 W Cc 25 H a
People’s
Republic
of China
PK167PA AB2
Hnx9040 U C320 X4 40 D Cc 25 H a
People’s
Republic
of China
PK166PA AB2
Hnx9040 U C320 X4 40 D Cc 25 P a
Japan PK158PA ABJ
Hnx9040 U C320 X4 30 W CN 25 H a
Japan PK157PA ABJ
All HP Compaq nx9000 models feature:
■TouchPad pointing device
■6-cell lithium ion (Li-Ion) battery pack
Hnx9040 U C320 X4 30 W CN 25 P a
Asia Pacific PK154PA UUF Japan PK155PA ABJ
Hnx9040 U C320 X4 30 D Cc 25 P a
French Canada PH854AA ABC
Table 1-2
HP Compaq nx9040, nx9030, and nx9020
(Continued)

Product Description
Maintenance and Service Guide 1–7
Hnx9030 U P735 X5 40 Y Cc 51 P a
France
Iceland
Sweden/Finland
PG575ET ABF
PG575ET A2M
PG575ET AK8
Switzerland
United Kingdom
PG575ET UUZ
PG575ET ABU
Hnx9030 U P725 X5 40 Y Cc 51 H a
Belgium
Europe
Italy
Slovenia
PG572ET AB4
PG572EA ABB
PG572ET ABZ
PG572EA AKN
Spain
Switzerland
Tu r ke y
PG572ET ABE
PG572ET UUZ
PG572EA AB8
Hnx9030 U P725 X5 40 W Cc 51 P a
Iceland PG574EA A2M Sweden/Finland PG574ET AK8
Hnx9030 U P725 X5 40 W Cc 25 H a
Saudi Arabia
Slovenia
PG570EA ABV
PG570EA AKN
South Africa PG570EA ACQ
Hnx9030 U P725 X5 40 W Cc 25 P a
France
Greece
Israel
PG573EA ABF
PG573EA B1A
PG573EA ABT
Saudi Arabia
South Africa
PG573EA ABV
PG573EA ACQ
Hnx9030 U P715 X5 40 W Cc 51 P a
French Canada PG523UA ABC United States PG523UA ABA
and
PH855AA ABA
Table 1-2
HP Compaq nx9040, nx9030, and nx9020
(Continued)

1–8 Maintenance and Service Guide
Product Description
All HP Compaq nx9000 models feature:
■TouchPad pointing device
■6-cell lithium ion (Li-Ion) battery pack
Hnx9030 U P715 X5 40 W Cc 25 H a
Czech Republic
Denmark
Europe
Hungary
Iceland
Israel
Italy
The Netherlands
PG569EA AKB
PG569ET ABY
PG569EA ABB
PG569EA AKC
PG569ET A2M
PG569EA ABT
PG569ET ABZ
PG569ET ABH
Poland
Russia
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Tu r ke y
PG569EA AKD
PG569EA ACB
PG569ET ACB
PG569EA ABV
PG569EA AKR
PG569EA AKN
PG569ET ABE
PG569EA AB8
Hnx9030 U P715 X5 40 W Cc 25 P a
Belgium
Czech Republic
Europe
France
French Canada
Greece
Germany
Hungary
Israel
PG571ET UUG
PG571EA AKB
PG571EA ABB
PG571EA ABF
PG526UA ABC
PG571EA B1A
PG571ET ABD
PG571EA AKC
PG571EA ABT
Poland
Russia
Russia
Saudi Arabia
Slovakia
Slovenia
Tu r ke y
United Kingdom
United States
PG571EA AKD
PG571EA ACB
PG571ET ACB
PG571EA ABV
PG571EA AKR
PG571EA AKN
PG571EA AB8
PG571ET ABU
PG526UA ABA
Hnx9030 U C320 X4 30 D Cc 25 P a
United States PH854AA ABA
Table 1-2
HP Compaq nx9040, nx9030, and nx9020
(Continued)

Product Description
Maintenance and Service Guide 1–9
All HP Compaq nx9000 models feature:
■TouchPad pointing device
■6-cell lithium ion (Li-Ion) battery pack
Hnx9020 U C320 X5 30 W CN 25 H a
Belgium
Czech Republic
Denmark
Europe
France
Germany
Greece
Hungary
Israel
Italy
The Netherlands
PG568ET UUG
PG568EA AKB
PG568ET ABY
PG568EA ABB
PG568EA ABF
PG568EA ABD
PG568ET B1A
PG568EA AKC
PG568EA ABT
PG568ET ABZ
PG568ET ABH
Poland
Portugal
Russia
Russia
Saudi Arabia
Slovakia
Slovenia
Sweden/Finland
Switzerland
Tu r ke y
PG568EA AKD
PG568ET AB9
PG568EA ACB
PG568ET ACB
PG568EA ABV
PG568EA AKR
PG568EA AKN
PG568ET AK8
PG568ET UUZ
PG568EA AB8
Hnx9020 U C320 X5 30 D CN 25 P a
Czech Republic
Europe
France
Greece
Hungary
Poland
PG567EA AKB
PG567EA ABB
PG567ET ABF
PG567EA B1A
PG567EA AKC
PG567EA AKD
Russia
Russia
South Africa
Slovakia
Sweden/Finland
PG567EA ACB
PG567ET ACB
PG567EA ACQ
PG567EA AKR
PG567ET AK8
Table 1-2
HP Compaq nx9040, nx9030, and nx9020
(Continued)

1–10 Maintenance and Service Guide
Product Description
1.2 Features
■The following processors are available, varying by
notebook model:
❏Intel Pentium M 755 (2.0-GHz) with 400-MHz front
side bus (FSB)
❏Intel Pentium M 745 (1.8-GHz) with 400-MHz front
side bus (FSB)
❏Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
❏Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
❏Intel Pentium M 715 (1.5-GHz) with 400-MHz FSB
❏Intel Pentium M 705 TJ85 (1.6- and 1.5-GHz) with
400-MHz FSB; operate at a lower temperature than
other processors
❏Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
❏Intel Celeron M 340 (1.5-GHz) with 400-MHz FSB
❏Intel Celeron M 330 (1.4-GHz) with 400-MHz FSB
❏Intel Celeron M 320 (1.3-GHz) with 400-MHz FSB
■15.0-inch SXGA (1400 × 1050) or 15.0- or 14.1-inch XGA
(1024 × 768) TFT display with over 16.8 million colors,
varying by notebook model
■60-, 40-, or 30-GB high-capacity hard drive, varying by
notebook model
■Diskette drive (HP Compaq nx9040 notebook model only)
■256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB or 1.0 GB, varying by notebook model
■Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by notebook model
■Full-size Windows keyboard with embedded numeric keypad
■TouchPad pointing device with on button and dedicated
two-way scroll region
■Integrated 10/100 BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 jack
■Integrated high-speed 56K modem with RJ-11 jack

Product Description
Maintenance and Service Guide 1–11
■Integrated wireless support for Mini PCI IEEE 802.11b/g
WLAN device (select models only)
■Support for 1 or 2 Type II PC Card slots, with support
for both 32-bit (CardBus) and 16-bit PC Cards
(HP Compaq nx9040 notebook models only)
■Support for 2 or 2 Type I PC Card slots, with support for both
32-bit (CardBus) and 16-bit PC Cards (all notebook models
except HP Compaq nx9040)
■External 65-watt AC adapter with 3-wire power cord
■6-cell or 8-cell Li-Ion battery pack
■Altec Lansing stereo speakers with volume up and
down buttons (HP Pavilion ze4900 models only)
■Connectors:
❏External monitor
❏2 Universal Serial Bus (USB) v. 2.0
❏RJ-11 (modem)
❏RJ-45 (network)
❏Audio-out (headphone)
❏Audio-in (microphone)
❏Power
❏IEEE 1394 digital (select models only)
❏S-Video (select models only)
❏Infrared (select HP Compaq nx9040 notebooks only)
❏Parallel (select HP Compaq nx9040 notebooks only)
❏Serial (select HP Compaq nx9040 notebooks only)
■Support for the following optical drives:
❏24X Max DVD+RW/R and CD-RW Combo Drive
(HP Compaq nx9040 and nx9030 select models only)
❏8X Max DVD-ROM Drive
❏24X Max CD-ROM Drive (HP Compaq nx9040,
nx9030, and nx9020 select models only)
❏24X Max DVD/CD-RW Combo Drive

1–12 Maintenance and Service Guide
Product Description
1.3 Resetting the Notebook
Occasionally, the Windows operating system or the notebook
might stop responding, so that you cannot turn the notebook off.
If this happens, try the following in the order listed:
■Press the power button to restart.
■If possible, shut down Windows by pressing ctrl+alt+del,
and then selecting Shut Down > Restart.
■Press and hold the power button for about 4 seconds until
the display shuts down. Then press the power button again
to restart.
■Use a ballpoint pen or a straightened paper clip to press
the reset button on the bottom of the notebook.
Resetting the Notebook
✎To boot from a CD, insert a bootable CD (such as a Recovery
disc) into the optical drive, and then restart. Press esc when
the HP logo appears, and then select the optical drive as the
temporary boot device.

Product Description
Maintenance and Service Guide 1–13
1.4 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook supports the following power management features:
■Standby
■Hibernation
■Setting customization by the user
■Hotkeys for setting the level of performance
■Lid switch standby/resume
■Power/standby button
■Advanced Configuration and Power Management (ACPM)
compliance

1–14 Maintenance and Service Guide
Product Description
1.5 External Components
The external components on the front and right side of the
HP Pavilion ze4900 notebook are shown below and described
in Table 1-3.
Front and Right-Side Components - HP Pavilion ze4900

Product Description
Maintenance and Service Guide 1–15
Table 1-3
Front and Right-Side Components
HP Pavilion ze4900
Item Component Function
1 Display release latch Opens the notebook.
2 Antennae (2) Send and receive wireless device signals.
The antennae are not visible from the
outside of the notebook. For optimal
transmission, keep the areas immediately
around the antennae free from obstructions.
3 Optical drive Supports an optical disc.
4 Battery bay Holds a battery pack.
5 Wireless button light
(select models only)
On: An integrated wireless device is
hardware enabled.
6 Wireless button
(select models only)
Enables/disables an internal
wireless device.
7Batterylight ■Green: The battery pack is fully
charged.
■Amber: The battery pack is charging.
■Blinking: The battery pack has reached
a low-battery condition.
■Off: No AC power is applied, or AC power
is applied with battery pack either close
to full-charge capacity or not installed.
8 IDE (Integrated Drive
Electronics) drive light
■On or blinking: The internal hard drive
or an optical drive is being accessed.
9 Hard drive bay Holds the internal hard drive.
10 Power/standby light ■On: Notebook is turned on.
■Blinking: Notebook is in standby.
■Off: Notebook is off.

1–16 Maintenance and Service Guide
Product Description
The external components on the front and right side of the
HP Compaq nx9040, nx9030, nx9020, and Compaq Presario
2200 notebooks are shown below and described in Table 1-4.
Front and Right-Side Components - HP Compaq nx9040,
nx9030, nx9020, and Compaq Presario 2200