HP Spectre x360 Convertible 13-w000 Manual

HP Spectre x360 Convertible PC
Model numbers: 13-w000 – 13-w099
Model numbers: 13-ac000 – 13-ac099
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2016, 2017 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: January 2017
First Edition: October 2016
Document Part Number: 903736-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Speakers ............................................................................................................................................ 10
Keys ................................................................................................................................................... 11
Using the action keys ........................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement preliminary requirements ..................................................................................... 20
Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 24
Bottom cover ....................................................................................................................................................... 24
Battery ................................................................................................................................................................. 26
WLAN module ...................................................................................................................................................... 27
Solid-state drive .................................................................................................................................................. 29
Heat sink fan ........................................................................................................................................................ 30
Audio/USB board .................................................................................................................................................. 31
Speaker, rear left ................................................................................................................................................. 32
Speakers, front .................................................................................................................................................... 33
vii

TouchPad .............................................................................................................................................................. 35
Power button board ............................................................................................................................................. 36
RTC battery .......................................................................................................................................................... 37
System board ....................................................................................................................................................... 39
Heat sink .............................................................................................................................................................. 44
Speaker, right rear ............................................................................................................................................... 46
Rear fan ................................................................................................................................................................ 47
Display assembly ................................................................................................................................................. 48
Top cover and keyboard ....................................................................................................................................... 50
6 Using Setup Utility (BIOS) ............................................................................................................................. 51
Starting Setup Utility (BIOS) ................................................................................................................................ 51
Updating Setup Utility (BIOS) .............................................................................................................................. 51
Determining the BIOS version ........................................................................................................... 51
Downloading a BIOS update .............................................................................................................. 52
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 53
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 53
8 Specications .............................................................................................................................................. 55
9 Backing up, restoring, and recovering ........................................................................................................... 56
Creating recovery media and backups ................................................................................................................ 56
Creating HP Recovery media (select products only) ......................................................................... 56
Using Windows tools ........................................................................................................................................... 57
Restore and recovery ........................................................................................................................................... 58
Recovering using HP Recovery Manager ........................................................................................... 58
10 Power cord set requirements ...................................................................................................................... 62
Requirements for all countries ............................................................................................................................ 62
Requirements for specic countries and regions ................................................................................................ 62
11 Recycling .................................................................................................................................................. 64
Index ............................................................................................................................................................. 65
viii

1 Product description
Category Description Models: 13–
w000 – w099
Models: 13–
ac000 – ac099
Product Name HP Spectre x360 Convertible
Model numbers: 13-w000 – w099
√
HP Spectre x360 Convertible
Model numbers: 13-ac000 – ac099
√
Processor 7th generation Intel® Core™ i7 Processor
Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (1866-
MHz front side bus (FSB), 4-MB L3 cache, dual core, 15 W)
Intel Core i7-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-
MHz FSB, 3-MB L3 cache, dual core, 15 W)
√ √
Intel Core i7-7560U 2.40-GHz (SC turbo up to 3.80-GHz) processor (1866-
MHz front side bus (FSB), 4-MB L3 cache, dual core, 15 W)
√
Graphics Internal Graphics:
Intel HD Graphics 620
Supports HD Decode, DX12, and DP1.2
√ √
Panel 13.3-in, WLED, BrightView, UWVA, touch screen with ush glass design
and multitouch enabled; eDP+PSR, 16:9 ultra-wide aspect ratio
FHD (1920×1080), uslim-at (2.2 mm panel), typical brightness: 300 nits
√ √
UHD (3840×1080), uslim-at (2.0 mm panel), typical brightness: 340 nits √
Memory On-board system memory
Support for LPDDR3-1866 dual channel
Support for up to 16384-MB system memory in the following congurations:
●16384 MB
●8192 MB
●4096 MB
√ √
Primary
storage
Solid-state drive supporting PCIe/SATA-3, NVMe, and TLC, in
the following congurations:
●1-TB, PCIe
●512-GB, PCIe
●256-GB, PCIe
●128-GB, PCIe
√ √
Audio
and video
HP TrueVision FHD IR Camera
1080p by 30 frames per second, supports Windows Help
Dual array digital microphones with appropriate beam-forming, echo-
cancellation, noise-suppression software
√ √
1

Category Description Models: 13–
w000 – w099
Models: 13–
ac000 – ac099
Support for voice recognition
Bang & Olufsen premium audio
Supports HP Audio Boost
Quad speakers
HP Wide Vision Full HD (FHD) Camera with activity light, USB 2.0, BSI sensor,
f2.2
HP IR Camera with two IR lights and IR sensor
√
Internal card
expansion
One M.2 slot for solid-state drive
One M.2 slot for WLAN module
√ √
Wireless Integrated wireless local area network (WLAN) options by way of wireless
module
Two built-in WLAN antennas (in display assembly)
Compatible with Miracast-certied devices (Windows 10 only)
WiFi SAR enabled in BIOS (Intel WLAN only)
Support for the following WLAN module:
●Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo
Adaptor (non-vPro)
√ √
Sensors Accelerometer + Gyroscope + e-Compass
Accelerator IC
√ √
Ports ●USB Type-C ports
—(2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology
All ports support data transfer, power delivery, and DisplayPort
1.2 out up to 3840 × 2160 at 60 Hz
●USB Type-A ports
—USB 3.1 Gen 1
—Supports HP Sleep & Charge
●Combo audio-out (headphone)/audio-in (microphone) jack
●Hot plug/unplug and auto detect for correct output to wide-aspect vs
standard aspect video
√ √
●USB Type-C port
—(2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology
All ports support data transfer, power delivery, and HDMI 2.0 out
up to 1920×1200 at 60 Hz
√
Keyboard/
pointing
devices
Keyboard
Full-size, backlight, island-style keyboard
Touchpad requirements
TouchPad with imaging sensor
Multi-touch gestures enabled
√ √
2 Chapter 1 Product description

Category Description Models: 13–
w000 – w099
Models: 13–
ac000 – ac099
Taps enabled as default
Support for Modern TrackPad Gestures
Power
requirements
AC adapter – USB Type-C
65-W Type-C with duckhead and/or duckhead power cords
45-W Type-C with duckhead and/or duckhead power cords
Battery
Support for a 3-cell, 57.8-WHr, 5.02-AHr, Li-ion battery
Power cord
Duck head (C5)
1 meter duckhead power cord with tag label (C5)
√ √
Security Trusted Platform Module 2.0 (TPM) √ √
Operating
system
Preinstalled:
Windows 10
Windows 10 Professional
For Developed Market (ML):
Windows 10 Home High End ML
Windows 10 Home ML
For Emerging Market (EM/SL):
Windows 10 Home High End EM/SL
Windows 10 Home EM/SL
For China SL:
CPPP Windows 10 Home China Language Edition
CPPP Windows 10 Home High End China Language Edition
For SEAP EM/SL:
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
√ √
Serviceability End user replaceable part: AC adapter √ √
3

2 External component identication
Right side
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) USB Type-C power connector and Thunderbolt
ports (2)
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer, and if needed, charging the
computer battery.
– or –
Connects and charges a USB device that has a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
– or –
Connects a display device that has a USB Type-C connector,
providing display output.
NOTE: Your computer may also support a Thunderbolt docking
station.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
4 Chapter 2 External component identication

Left side
Component Description
(1) USB 3.x port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges products such as a cell
phone, camera, activity tracker, or smartwatch.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Left side 5

Component Description
▲Type power in the taskbar search box, and then select
Power & sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
6 Chapter 2 External component identication

Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Infrared camera lights (2) On: The infrared camera is in use.
(4) Camera light On: The camera is in use.
(5) Camera Allows you to video chat, record video, and record still images.
On select products, allows facial recognition logon to Windows,
instead of a password logon.
(6) Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a password
logon.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.
Display 7

Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
Top 9

Speakers
Component Description
Speakers (2) Produce sound.
10 Chapter 2 External component identication

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Top 11

Using the action keys
●An action key performs an assigned function.
●The icon on each action key illustrates the function for that key.
Icon Description
Opens the Get started app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
12 Chapter 2 External component identication