HP Spectre Folio Manual

Maintenance and Service Guide
HP Spectre Folio 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Thunderbolt are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the United
States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2018
Document Part Number: L40825-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 3
Locating hardware .................................................................................................................................................................... 3
Locating software ..................................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 6
Keyboard area ........................................................................................................................................................................... 7
TouchPad ............................................................................................................................................................... 7
Lights ..................................................................................................................................................................... 8
Button and speaker assembly ........................................................................................................................... 9
Special keys ........................................................................................................................................................ 10
Labels ....................................................................................................................................................................................... 11
Inserting a SIM card (select products only) ........................................................................................................................ 12
3 Illustrated parts catalog ........................................................................................................................................................................ 13
Computer major components .............................................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................................... 17
4 Removal and replacement procedures preliminary requirements ................................................................................................ 19
Tools required ......................................................................................................................................................................... 19
Service considerations .......................................................................................................................................................... 19
Plastic parts ........................................................................................................................................................ 19
Cables and connectors ..................................................................................................................................... 20
Drive handling .................................................................................................................................................... 20
Electrostatic discharge damage .......................................................................................................................................... 21
Packaging and transporting guidelines .............................................................................................................................. 22
Workstation guidelines .......................................................................................................................................................... 22
Equipment guidelines ............................................................................................................................................................ 23
5 Removal and replacement procedures .............................................................................................................................................. 24
Component replacement procedures ................................................................................................................................. 24
Display panel ...................................................................................................................................................... 25
Display EDP cable .............................................................................................................................................. 28
Touch control board .......................................................................................................................................... 30
v

WWAN module ................................................................................................................................................... 31
SIM card slot assembly ..................................................................................................................................... 33
Transfer board ................................................................................................................................................... 34
Webcam .............................................................................................................................................................. 36
WWAN antenna .................................................................................................................................................. 38
Leather cover ..................................................................................................................................................... 41
Speaker assembly ............................................................................................................................................. 46
Keyboard ............................................................................................................................................................. 49
Lower frame ....................................................................................................................................................... 51
Hinges .................................................................................................................................................................. 52
Transfer board cable ......................................................................................................................................... 54
Display panel cable ........................................................................................................................................... 56
Solid-state drive ................................................................................................................................................ 58
Power button board .......................................................................................................................................... 60
System board ..................................................................................................................................................... 61
Heat sink ............................................................................................................................................................. 63
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 66
Starting Setup Utility (BIOS) .................................................................................................................................................. 66
Updating Setup Utility (BIOS) ................................................................................................................................................ 66
Determining the BIOS version ......................................................................................................................... 66
Downloading a BIOS update ............................................................................................................................ 67
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 68
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 68
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 68
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 68
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 69
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 69
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 69
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 69
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 70
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 70
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 70
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 70
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 71
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 71
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 71
vi

8 Backing up, restoring, and recovering ................................................................................................................................................. 72
Backing up information and creating recovery media ..................................................................................................... 73
Using Windows tools ......................................................................................................................................... 73
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 73
Restoring and recovery ......................................................................................................................................................... 74
Restoring, resetting, and refreshing using Windows tools ......................................................................... 74
Recovering using HP Recovery media ............................................................................................................ 74
Changing the computer boot order ................................................................................................................ 74
9 Specications .......................................................................................................................................................................................... 75
Computer specications ........................................................................................................................................................ 75
10 Power cord set requirements ............................................................................................................................................................ 76
Requirements for all countries ............................................................................................................................................ 76
Requirements for specic countries and regions ............................................................................................................. 77
11 Recycling ............................................................................................................................................................................................... 79
Index ............................................................................................................................................................................................................. 80
vii

viii

1 Product description
Category Description
Product Name HP Spectre Folio 13 Convertible PC (model number 13-ak0xxx)
Processors Intel® Core™ i7-8500Y 1.50-GHz (turbo up to 4.20-GHz) dual-core processor (1866-MHz, 4.0 MB L3 cache, 5 W)
Intel Core i5-8200Y 1.30-GHz (turbo up to 3.90-GHz) dual-core processor (1866-MHz, 4.0 MB L3 cache, 5 W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Internal graphics: Intel ultra high-denition (UHD) Graphics 625 and Intel full high-denition (FHD) Graphics 615
graphics subsystem with universal memory architecture (UMA) video memory
Panel ●13.3-in, UHD (3840×2160), BrightView, white light-emitting (WLED), UWVA, 400 nits, eDP+PSR, wedge,
TouchScreen display panel with narrow bezel
●13.3-in, UHD (3840×2160), BrightView, WLED, UWVA, 340 nits, eDP+PSR, ultraslim, TouchScreen display
panel with narrow bezel
●13.3-in, FHD (1920×1080), BrightView, WLED, UWVA, 400 nits, eDP 1.4+PSR2, ultraslim, TouchScreen
display panel with narrow bezel
●13.3-in, FHD (1920×1080), BrightView, WLED, UWVA, 300 nits, eDP+PSR, ultraslim, TouchScreen display
panel with narrow bezel
All display panels feature direct bonding.
Memory System memory built into system board
Support for LPDDR4X-2666 and LPDDR3-1866 system memory
Support for up to 16-GB of system memory in the following congurations:
●LPDDR4X-2666 16384-MB (64-MB × 64)
●LPDDR3-1866 16384-MB (256-MB × 64 × 4 pieces)
●LPDDR4X-2666 8192-MB (64-MB × 64)
●LPDDR3-1866 8192-MB (256-MB × 64 × 4 pieces)
Storage Support for the following solid-state drives:
●2-TB, M.2 2280, Peripheral Component Interconnect Express (PCIe)-3×4, Non-Volatile Memory Express
(NVMe), SuperSpeed (SS) solid-state drive with triple level cell (TLC)
●1-TB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
●512-GB, M.2 2280, PCIe-3×4, NVMe solid-state drive with TLC
●256-GB, M.2 2280, PCIe-3×4, NVMe solid-state drive with TLC
Audio and video Audio:
Bang & Olufsen
Support for HP Audio Boost 2.0
Support for quad-speaker assembly
Camera: HP FHD camera
Microphone: Dual-array digital microphone
1

Category Description
Wireless Integrated wireless local area network (WLAN) option by way of wireless module built into system board
Dual PCIe WLAN antennas built into speaker assembly
Support for Intel Dual Band Wireless-AC 8265 802.11AC 2×2 WiFi + Bluetooth® 4.2 Combo Adapter (non-vPro)
and Intel 9560 ac 2×2 MU-MIMO + BT 5.0 non-vPro CNVi WLAN modules
Integrated wireless wide area network (WWAN) option by way of wireless module
Dual PCIe WWAN antennas built into display assembly
Support for Intel XMM 7560 LTE-Advanced Pro WWAN module
Ports ●Audio-out (headphone)/Audio-in (microphone) combo jack
●USB Type-C port 3.1 Gen 2 with Thunderbolt™ Gen 3 technology (2)
●USB Type-C port 3.1 Gen 1 (3)
Power requirements Support for a 6-cell, 54.28-WHr battery
Support for 65 W AC adapter (non-PFC, USB Type-C, 1.8-m, slim, straight) and 65 W AC adapter (non-PFC, USB
Type-C, 1.8-m, C6NS, NP) AC adapters
Support for a 1.00-m power cord with a C5 connector
Media card reader Nano-SIM slot
Sensors Accelerometer + eCompass + Gyroscope
Integrated sensor hub
Security Trusted Platform Module (TPM) 2.0 Firmware
Universal 2nd Factor Authentication
2 Chapter 1 Product description

2 External component identication
The computer features top-rated components. This chapter provides details about the computer components,
where they are located, and how they work.
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on the computer:
▲Right-click the Start button, and then select Apps and Features.
Locating hardware 3

Right side
Component Description
(1) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging or the computer is in
the Sleep state, a power-saving state. The computer shuts
o power to the display and other unneeded components.
(2) USB Type-C power connectors and Thunderbolt
ports with HP Sleep and Charge
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Even when the computer is o, connect and charge most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-speed
data transfer when the system is on.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may
be required.
4 Chapter 2 External component identication

Left side
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speaker assembly,
headphones, earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speaker assembly are disabled.
(2) USB Type-C power connector and port with HP
Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch, and provides
data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging or the computer is in
the Sleep state, a power-saving state. The computer shuts
o power to the display and other unneeded components.
Left side 5

Display
Component Description
(1) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera Allows the computer to video chat, record video, and record still
images. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on the computer.
(5) Pen loop The leather pen loop is included in the product box. Follow
the instructions on the pen loop label to install the pen loop.
NOTE: Attach the loop to the plastic, not the leather cover.
For more information about the pen, see the documentation provided
with the pen.
(6) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region.
To access this guide:
6 Chapter 2 External component identication

Component Description
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads nger gestures to move the pointer or activate items on
the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 7

Lights
Component Description
(1) Power light ●On: The computer is on.
●O: The computer is o, in the Sleep state, or in Hibernation.
Sleep state is a power-saving state that shuts o power to
the display and other unneeded components. Hibernation is
a power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(3) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
8 Chapter 2 External component identication

Button and speaker assembly
Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
(2) Speakers Produce sound.
Keyboard area 9

Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows® key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
10 Chapter 2 External component identication

Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or traveling internationally with the computer. Labels may be in paper form or imprinted on
the product.
NOTE: The labels described in this section are provided on the back of the display, under the leather cover. To
access, ip the panel/leather cover 360 degrees. After the cover is ipped, the leather is folded in half.
●Service label—Provides important information to identify the computer. When contacting support,
the serial number, product number, or model number may be required. Locate this information before
contacting support.
Item Component
(1) Model number
(2) Product ID
(3) Serial number
(4) Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11

Inserting a SIM card (select products only)
NOTE: This section applies only to computer models equipped with WWAN capability.
CAUTION: Inserting a SIM card of the wrong size could damage the SIM card or cause the SIM card to become
stuck in the slot. The use of SIM card adapters is not recommended. To prevent damage to the SIM card or
the connectors, use minimal force when inserting a SIM card.
NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for
the computer:
1. Go to http://www.hp.com/support, and then search for the computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.
To insert a SIM card, follow these steps:
1. Turn o the computer by using the Shut down command.
2. Disconnect all external devices connected to the computer.
3. Unplug the power cord from the AC outlet.
4. Flip the panel/leather cover 360 degrees to access the SIM card slot. After the cover is ipped, the leather is
folded in half.
5. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated.
NOTE: The SIM card in the computer may look slightly dierent from the illustration in this section.
To remove a SIM card, press in on the SIM card, and then remove it from the slot.
12 Chapter 2 External component identication