HP ENVY 17-n100 Manual

HP ENVY Notebook
Intel Models 17-n100 17-n199
3D camera Models 17-r100 17-r199
(worldwide)
3D camera Models m7-r100 m7-r199 (North
America)
Maintenance and Service Guide

© Copyright 2015 HP
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: May 2015
Document Part Number: 807579-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display 3D camera (select products only) ............................................................................................................. 7
Display .................................................................................................................................................................... 8
Top .......................................................................................................................................................................... 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader (select products only) ................................................... 10
Keys ................................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 15
Mass storage devices ........................................................................................................................................... 18
Display assembly subcomponents – touch screen ............................................................................................. 19
Display assembly subcomponents – non-touch screen ..................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Component replacement procedures .................................................................................................................. 27
Battery ............................................................................................................................................... 27
Optical drive ....................................................................................................................................... 28
v

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 30
Component replacement procedures .................................................................................................................. 30
Bottom cover ..................................................................................................................................... 31
Hard drive .......................................................................................................................................... 34
WLAN module .................................................................................................................................... 36
Memory module ................................................................................................................................ 38
USB board .......................................................................................................................................... 40
Fan ..................................................................................................................................................... 42
Heat sink ............................................................................................................................................ 44
RTC battery ........................................................................................................................................ 46
Speakers (front) ................................................................................................................................. 47
Subwoofer ......................................................................................................................................... 48
System board .................................................................................................................................... 49
Solid State Drive ................................................................................................................................ 51
Speaker (rear) .................................................................................................................................... 53
LID board ........................................................................................................................................... 55
TouchPad assembly ........................................................................................................................... 56
Fingerprint reader board (select products only) ............................................................................... 57
Power connector cable ...................................................................................................................... 59
Display assembly – touch screen ...................................................................................................... 60
Display assembly – non-touch screen .............................................................................................. 65
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ......................................................................... 70
Using Computer Setup ......................................................................................................................................... 70
Starting Computer Setup .................................................................................................................. 70
Navigating and selecting in Computer Setup ................................................................................... 71
Restoring factory settings in Computer Setup ................................................................................. 71
Updating the BIOS ............................................................................................................................. 72
Determining the BIOS ..................................................................................................... 72
Downloading a BIOS update ........................................................................................... 72
Changing the boot order using the f9 prompt .................................................................................. 73
TPM BIOS settings (select products only) ........................................................................................................... 74
Using HP Sure Start (select products only) ......................................................................................................... 74
8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 75
Starting Setup Utility (BIOS) ................................................................................................................................ 75
Updating Setup Utility (BIOS) .............................................................................................................................. 75
Determining the BIOS version ........................................................................................................... 75
Downloading a BIOS update .............................................................................................................. 75
vi

9 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 77
Starting Setup Utility (BIOS) ................................................................................................................................ 77
Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 77
10 HP PC Hardware Diagnostics (UEFI) – Windows 10 ......................................................................................... 79
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 80
11 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 .............................................................................. 81
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 81
12 Backup and recovery – Windows 10 ............................................................................................................. 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media (select products only) ......................................................................... 84
Using Windows Tools ........................................................................................................................................... 85
Restore and recovery ........................................................................................................................................... 85
Recovering using HP Recovery Manager ........................................................................................... 86
What you need to know before you get started ............................................................. 86
Using the HP Recovery partition (select products only) ................................................. 87
Using HP Recovery media to recover .............................................................................. 87
Changing the computer boot order ................................................................................ 88
Removing the HP Recovery partition (select products only) ......................................... 88
13 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 89
Creating recovery media and backups ................................................................................................................ 89
Creating HP Recovery media (select models only) ........................................................................... 89
Using Windows tools ........................................................................................................................................... 90
Restore and recovery ........................................................................................................................................... 90
Recovering using HP Recovery Manager ........................................................................................... 91
What you need to know before you get started ............................................................. 91
Using the HP Recovery partition (select models only) ................................................... 92
Using HP Recovery media to recover .............................................................................. 92
Changing the computer boot order ................................................................................ 92
Removing the HP Recovery partition (select models only) ............................................ 93
14 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 94
Creating backups ................................................................................................................................................. 94
Creating recovery media to recover the original system .................................................................. 94
What you need to know .................................................................................................. 94
vii

Creating the recovery media ........................................................................ 95
Creating system restore points ......................................................................................................... 95
What you need to know .................................................................................................. 95
Creating a system restore point ..................................................................................... 95
Backing up system and personal information .................................................................................. 95
Tips for a successful backup ........................................................................................... 96
What you need to know .................................................................................................. 96
Creating a backup using Windows Backup and Restore ................................................. 96
Restore and recovery ........................................................................................................................................... 97
Restoring to a previous system restore point .................................................................................. 97
Restoring specic les ...................................................................................................................... 97
Restoring specic les using Windows Backup and Restore ......................................... 97
Recovering the original system using HP Recovery Manager .......................................................... 97
What you need to know .................................................................................................. 97
Recovering using HP Recovery partition (select models only) ...................................... 98
Recovering using the recovery media ............................................................................ 98
Changing the computer boot order .............................................................. 98
15 Ubuntu Linux – Backing up, restoring, and recovering ................................................................................. 100
Performing a system recovery .......................................................................................................................... 100
Creating the restore DVDs ............................................................................................................... 100
Creating a restore image on a USB device ...................................................................................... 100
Performing recovery using the restore media ................................................................................ 101
Backing up your information ............................................................................................................................. 101
16 Specications .......................................................................................................................................... 103
Computer specications .................................................................................................................................... 103
43.9-cm (17.3-in) display specications .......................................................................................................... 104
Hard drive specications ................................................................................................................................... 105
DVD±RW SuperMulti DL Drive specications .................................................................................................... 106
17 Power cord set requirements .................................................................................................................... 107
Requirements for all countries .......................................................................................................................... 107
Requirements for specic countries and regions ............................................................................................. 107
18 Recycling ................................................................................................................................................ 109
Index ........................................................................................................................................................... 110
viii

1 Product description
Category Description
Product Name HP ENVY Notebook
HP ENVY m7 Notebook (for 3D camera in North America — supporting models 17–r100 — 17–
r199)
3D camera Models 17-r100 17-r199 (worldwide)
Processors 6th generation Intel® Core™ i7 Processor
Intel Core i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 1600 MHz/6 MB L3, Quad 45 W
Intel Core i7-6500U (2.5 GHz, turbo up to 3.1 GHz), 1600 MHz/3 MB L3, Dual 15 W
6th generation Intel Core i5 Processor
Intel Core i5-6200U (2.3 GHz, turbo up to 2.8 GHz), 1600 MHz/3 MB L3, Dual 15 W
5th generation Intel® Core™ i7 Processor
Intel Core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W (models with
discrete graphics only)
5th generation Intel Core i5 Processor
Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W
Chipset Intel HM170 Express Chipset (C-2 step), (supports Intel SKL H processor 2-chip BGA)
Integrated SoC (supports Intel SKL U processor 1-chip BGA)
Intel Wildcat Point-LP PCH (supports Intel BDW U processor 1-chip BGA)
Graphics Internal graphics:
Intel HD Graphics 530 (supports SKL H)
Intel HD Graphics 520 (supports SKL U)
Intel HD Graphics 5500 (supports BDW U)
Hybrid graphics:
●VIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory
(256 Mx16 DDR3 900 MHz x 4 PCs, 1 GHz bridge to 900 MHz)
●NVIDIA N16P-GT (GeForce GTX 950M) with 4096 MB of dedicated video memory (256 Mx16
DDR3L 900 MHz x 8 PCs, 1 GHz downgraded to 900 MHz)
Support HD Decode, DX11, and HDMI
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panel ●16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), FHD, WLED, SVA, Antiglare (1920×1080) at
4.0 mm, typical brightness: UWVA, eDP300 nits (touch panel)
Flush glass panel cover support - antiglare panel for touch screens
Touch solution with ush glass, multitouch enabled
3D camera touch and non-touch panels are dierent
1

Category Description
Support LVDS (co-layout with eDP1.2)
Memory Two non-accessible/upgradable memory module slots
DDR3L-1600 dual channel support
Support for 16-GB of system RAM in the following congurations:
●16384-MB total system memory (8192×2)
●12288-MB total system memory (8192×1) + (4096×1)
●8192-MB total system memory (8192×1) or (4096×2)
●4096-MB total system memory (4096×1)
Hard drive Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
Accelerometer / HDD protection support
Support for 2nd HDD
Support for SATA HDD (Port1)
Support for m.2 SSD (support storage function, assuming SSD >= 128 G, Port0)
Single HDD congurations:
Support for the following single hard drive congurations:
●2-TB, 5400-rpm, 9.5-mm
●1-TB, 5400-rpm, 9.5-mm
●750-GB, 5400-rpm, 9.5-mm
SSHD congurations
●1-TB 5400-rpm 9.5–mm SSHD w/8 GB NAND
Dual storage congurations:
●1-TB + 256 GB M.2 SATA SSD (TLC)
●4-TB: 2-TB (5400-rpm) x 2
SSD congurations:
, (available for i7 + GTX PCA)
●512 GB M.2 SATA SSD (TLC)
●128 GB M2 SATA-3 (TLC)
●128 GB M2 SATA-3 (TLC) value
Optical drive Fixed, serial SATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Blu-ray Disc R/RW with SuperMulti
Supports zero power optical drive
Supports M-disc
Webcam and microphone HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
HP Noise Cancellation
2 Chapter 1 Product description

Category Description
Supports Voice Recognition
Intel RealSense 3D camera - activity LED, USB 3.0
1080p by 30 frames per second
4x depth resolution, 480x640
85° diagnal eld of view
Dual array Digital Microphones with software
Windows Hello
Enable HP Noise Cancellation
Supports Voice Recognition
Audio Bang & Olufsen
Quad speakers
Subwoofer
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensor Accelerometer (for hard drive protection support)
Wireless networking Integrated Wireless options with dual antenna (M.2/PCIe):
●Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter
●Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter
●Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter
●Igntel Dual Band Wireless-AC 7265BN 802.11 b/g/n 2x2 WiFi + Bluetooth 4.0 Combo Adapter
●Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Compatible with Miracast-certied devices
Connected Standby support
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-Push Insertion/Removal
Internal card expansion One M.2 slot for WLAN
One M.2 slot for SSD
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60 Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
AC Smart Pin adapter plug
Headphone/microphone combo jack
RJ-45 (Ethernet)
USB 3.0 ports (two on left side, two on right side)
Keyboard/pointing devices Full size keyboard with numeric keypad
Touchpad requirements:
●Clickpad with image sensor
3

Category Description
●Multitouch gestures enabled (default on: 2-nger scroll, pinch, rotate, 2-nger click, 3-nger
ick)
●Support Windows 10 Modern Trackpad Gestures
●Taps enabled as default
Power requirements AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics in
India/China only)
AC Adapter 90-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 120-W 3 pin, 4.5 mm connector
1 meter power cord
Battery:
4-cell, 41-Whr, 2.2Ah, li-ion battery
6-cell battery - 62 Whr (2.8 Ah)
Security Support for the following:
●Security Lock
●Fingerprint Reader (optional —m7 branding no support). ) with software support (HP Simple
Pass)
Operating system Preinstalled:
Microsoft Windows 10 Standard
FreeDos 2.0 only support non-touch and non-3D Camera
Serviceability ●AC adapter
●Battery
●Optical drive
4 Chapter 1 Product description

2 External component identication
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(2) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(6) AC adapter light ●White: The AC adapter is connected and the battery is fully
charged.
Right side 5

●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Left side
Component Description
(1)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) USB 3.0 port (2) Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
(4) Drive light ●Blinking white: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other components.
6 Chapter 2 External component identication

Component Description
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(6) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
Display 3D camera (select products only)
Component Description
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) IR camera sensor (select products only) A sensor used with the 3D camera.
(3) Webcam light On: The webcam is in use.
(4) 3D camera (select products only) A 3D camera captures 3D images and displays them on the computer
screen. It includes additional hardware (a 3D camera sensor and a 3D
laser projector) plus special software. To learn more about using a 3D
camera, open the Intel RealSense app Welcome to Intel RealSense.
To access the 3D camera apps, go to the Intel RealSense Technology
app.
(5) IR laser projector (select products only) A laser projector used with the 3D camera
(6) Internal microphones (2) Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Display 3D camera (select products only) 7

Display
Component Description
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(5) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
8 Chapter 2 External component identication

Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Lights
Top 9

Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
(3) Fingerprint reader light (select products only) Allows a ngerprint logon to Windows, instead of a password.
●White: The ngerprint was read
●Amber: The ngerprint was not read
(4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
Buttons, speakers, and ngerprint reader (select products only)
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
10 Chapter 2 External component identication

Component Description
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Top 11

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Use the Windows icon when the touch screen includes a
ag icon.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric
keypad.
12 Chapter 2 External component identication