HP ZHAN 66 Pro 14 G3 Manual

Maintenance and Service Guide
HP ZHAN 66 Pro A 14 G3 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2020 HP Development Company,
L.P.
AMD, Radeon, and Ryzen are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Thunderbolt are
trademarks of Intel Corporation in the U.S. and
other countries. SDHC, SDXC, and microSD are
trademarks or registered trademarks of SD-3C
in the United States, other countries or both.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. DisplayPort™ and the DisplayPort™
logo are trademarks owned by the Video
Electronics Standards Association (VESA®) in
the United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2020
Document Part Number: L92356-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 5
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
Touchpad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, speakers, and ngerprint sensor ......................................................................................... 11
Special keys ....................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display components ............................................................................................................................................ 17
Cable Kit ............................................................................................................................................................... 18
Bracket Kit ............................................................................................................................................................ 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Workstation guidelines ..................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 23
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 24
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
Packaging and transporting guidelines .............................................................................................................. 25
v

5 Removal and replacement procedures for authorized service provider parts .................................................... 26
Component replacement procedures .................................................................................................................. 26
Preparation for disassembly ............................................................................................................. 26
Battery Safe mode ............................................................................................................................ 26
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 28
Memory modules ............................................................................................................................... 29
WLAN/Bluetooth combo card ............................................................................................................ 30
M.2 solid-state drive ......................................................................................................................... 32
Hard drive .......................................................................................................................................... 33
Speaker assembly ............................................................................................................................. 35
Fan ..................................................................................................................................................... 36
Heat sink ............................................................................................................................................ 37
USB board .......................................................................................................................................... 39
Touchpad assembly ........................................................................................................................... 40
Fingerprint sensor assembly ............................................................................................................ 41
Card reader board .............................................................................................................................. 42
RTC battery ........................................................................................................................................ 44
Power connector cable ...................................................................................................................... 46
System board .................................................................................................................................... 47
Display assembly ............................................................................................................................... 50
Keyboard/top cover ........................................................................................................................... 57
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 58
Using Computer Setup ......................................................................................................................................... 58
Starting Computer Setup .................................................................................................................. 58
Navigating and selecting in Computer Setup ................................................................................... 58
Restoring factory settings in Computer Setup ................................................................................. 58
Updating the BIOS ............................................................................................................................. 59
Determining the BIOS version ......................................................................................... 59
Downloading a BIOS update ........................................................................................... 59
Changing the boot order using the f9 prompt .................................................................................. 60
TPM BIOS settings (select products only) ........................................................................................................... 60
Using HP Sure Start (select products only) ......................................................................................................... 61
7 Using HP PC Hardware Diagnostics ................................................................................................................ 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
vi

Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 64
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 65
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65
8 Backing up, restoring, and recovering ........................................................................................................... 67
Backing up information and creating recovery media ........................................................................................ 67
Using Windows tools ......................................................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67
Restoring and recovery ........................................................................................................................................ 68
Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Recovering using HP Recovery media ............................................................................................... 68
Changing the computer boot order ................................................................................................... 68
Using HP Sure Recover (select products only) .................................................................................. 69
9 Specications .............................................................................................................................................. 70
Computer specications ...................................................................................................................................... 70
35.6 cm (14.0 in) display specications .............................................................................................................. 71
Hard drive specications ..................................................................................................................................... 71
Solid-state drive specications ........................................................................................................................... 72
10 Statement of memory volatility .................................................................................................................. 73
Nonvolatile memory usage ................................................................................................................................. 75
Questions and answers ....................................................................................................................................... 77
Using HP Sure Start (select models only) ............................................................................................................ 78
11 Power cord set requirements ...................................................................................................................... 79
Requirements for all countries ............................................................................................................................ 79
Requirements for specic countries and regions ................................................................................................ 80
12 Recycling .................................................................................................................................................. 82
vii

Index ............................................................................................................................................................. 83
viii

1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ZHAN 66 Pro A 14 G3 Notebook PC
Processors AMD® Ryzen™ Mobile Processor (15 W)
Ryzen 7 4700U, 2.0 GHz/4.1 GHz, eight cores, 8 MB L3 cache; 4 MB L2 cache; AMD Radeon™ Graphics
Ryzen 5 4500U, 2.3 GHz/4.0 GHz, six cores, 8 MB L3 cache; 3 MB L2 cache; AMD Radeon Graphics
Graphics Supports HD decode, DX12, HDMI 1.4b up to 4 K @ 30 Hz
AMD Radeon Graphics
Supports 4 independent displays when on the HP USB-C Dock G4; Max resolution = 4 K @ 30 Hz
(DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)
Supports 4 independent displays when on the HP Thunderbolt™ Dock 120 W G2; Max resolution = 4 K @ 30
Hz (DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)
Supports 4 independent displays when on the HP USB-C Mini Dock ; Max resolution = 4 K @ 30 Hz (HDMI) or
1920 × 1080 @ 60 Hz (VGA)
Supports 4 independent displays when on the HP USB-C Universal Dock; Max resolution = 4 K @ 30 Hz
(DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)
Panel 35.6 cm (14.0 in), LED backlight, antiglare, nontouch
High denition (HD) (1366 × 768), SVA, 45% CG, eDP, slim, 220 nits, with HD camera
Full high denition (FHD) (1920 × 1080), UWVA, 45% CG, eDP, slim, 250 nits, with HD camera
FHD, UWVA, 72% CG, eDP + PSR, slim, 400 nits, with HD camera
FHD, UWVA, 72% CG, eDP + PSR, at, 1000 nits, privacy, with HD camera
Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM
Supports dual-channel memory
PC4-3200, DDR4 SODIMMs
Supports the following congurations:
●16 GB (16 × 1) or (8 × 2)
●8 GB (8 × 1) or (4 × 2)
Primary M.2 storage Supports the following M.2 2280 solid-state drives:
●512 GB, PCIe, NVMe, TLC
●512 GB, PCIe, NVMe, value
●256 GB, PCIe, NVMe, TLC
Fixed optical drive Supports external USB drive via power port
Audio/Visual Audio controls
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Integrated dual-array microphone (select products only)
Integrated camera (720p HD) (select products only)
Camera privacy cover
Supports WDR (Wide Dynamic Range)
Audio-out (headphone)/audio-in (microphone) combo jack
RJ-45 (network) Realtek RTL8111HSH-CG (non-DASH)
S3/S4/S5 wake on LAN with embedded NIC
The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock
G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C
Dock G5.
The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4,
HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C Dock
G5.
Wireless Wireless Personal Area Network (PAN) Bluetooth (r)
Bluetooth® 5.0 supported using combo card
Wireless Local Area Network (WLAN) (select products only)
Integrated WLAN options with dual antennas M.2 2230 socket (PCIe/USB):
●Intel Dual Band Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adapter (non-vPro;
supports gigabit le transfer speeds)
●Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro, supports gigabit le transfer speeds)
WLAN antennas (2) (congured at bottom of panels)
Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
Supports HP Connection Optimizer with Data Analytics
Supports WoWLAN S3/S4 AC Mode
Supports Turbo or Turbo Lite Wi-Fi
Bluetooth S3 Wake-up
For non-CNVi in F10, you can independently enable or disable WLAN and Bluetooth devices (current F10
behavior).
Media card reader Supports microSD™, SDHC™, SDXC™
Ports (Input/output) Hot plug/unplug and autodetect
HDMI 1.4
One USB 2.0 + powered port (left)
Two USB 3.1 Gen 1 ports (right)
One USB 3.1 Gen 1 Type-C port (PD + DP)
Audio-out (headphone)/audio-in (microphone) combo jack
RJ-45 (network)
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Multi-pin AC port
Sensors Accelerometer
Hall sensor
Docking HP Thunderbolt Dock 120 W G2
HP Thunderbolt Dock G2 with combo cable
HP Thunderbolt Dock 120 W G2 + Audio
HP USB-C Mini Dock
HP TB Dock G2 Audio Module
HP USB-C/A Universal Dock G2
HP USB-C Dock G5
Keyboard/pointing
devices
Keyboard
Backlit and nonbacklit, spill-resistant
Backlit, spill-resistant, SureView (for use with privacy panels)
Touchpad requirements
Precision Touchpad Default Gestures support
FW PTP
No Hybrid Mode Support
Power requirements Battery
3 cell, 45 Whr, lithium polymer, soft pack, HP Long Life
HP Fast Charge Technology
AC adapters
65 W straight USB Type-C AC adapter
65 W Smart AC adapter, right angle, 4.5 mm - EM
Power cords
3-wire plug (C5), 1.0 m (3.3 ft), conventional
Duckhead power cord (C5NS), 1.0 m (3.3 ft)
Duckhead (C5NS)
Security Security lock
Touch ngerprint sensor (select products only)
TPM 2.0 (Inneon; soldered down)
Hardware enforced rmware protection: HP Hardware Root of Trust
Preboot authentication (password)
Operating system Operating system version
3

Table 1-1 Product components and their descriptions (continued)
Category Description
Windows® 10
Preinstalled
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Pro 64 Chinese Market
Restore Media
Windows 10 Driver DVD
Windows 10 Driver USB
Certied
Microsoft® WHQL
Web-only support
Windows 10 Enterprise 64
Windows 10 Pro 64 CBB 1903
Tested and documented
Windows 10 Enterprise 64 LTSC 1809 (customer request only)
Serviceability User replaceable parts
AC adapter
4 Chapter 1 Product description

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(5) USB Type-C power connector port, SuperSpeed
port, and DisplayPort™ connector
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Right 5

Table 2-1 Right-side components and their descriptions (continued)
Component Description
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
(6) Battery light When AC power is connected:
●White: The battery charge is greater than 90%.
●Amber: The battery charge is from 0 to 90%.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(7) Power connector Connects an AC adapter.
6 Chapter 2 Components

Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) USB powered port Connects and supplies power to a USB device, such as a cell
phone, camera, activity tracker, optical drive, or smartwatch,
and provides data transfer.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(5) Drive light ●Blinking white: The solid-state drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
solid-state drive.
Left 7

Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. Some cameras
also allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and
software installed on your product.
(4) Camera privacy cover (select products
only)
By default, the camera lens is uncovered, but you can slide the camera privacy
cover to block the camera's view. To use the camera, slide the camera privacy
cover in the opposite direction to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras, when one
camera lens is revealed and ready to use, the other is concealed.
(5) Camera light (select products only) On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
8 Chapter 2 Components

Keyboard area
Touchpad
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Keyboard area 9

Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(4) Microphone mute light ●On: Microphone is o.
●O: Microphone is on.
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) Fn lock light On: The fn key is locked.
10 Chapter 2 Components

Button, speakers, and ngerprint sensor
Table 2-6 Button, vent, speakers, ngerprint reader, and their descriptions
Component Description
(1) Power button ●When the computer is o, press the button to turn on the computer.
●When the computer is on, press the button briey to initiate Sleep.
●When the computer is in the Sleep state, press the button briey to exit Sleep (select
products only).
●When the computer is in Hibernation, press the button briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of unsaved
information.
If the computer has stopped responding and shutdown procedures are ineective, press and
hold the power button for at least 4 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲Right-click the Power meter icon and then select Power Options.
(2) Speakers (2) Produce sound.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and o during routine operation.
(4) Fingerprint reader (select
products only)
Allows a ngerprint logon to Windows, instead of a password logon.
▲Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, be sure when you register your
ngerprint that all sides of your nger are registered by the ngerprint reader.
Keyboard area 11

Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start menu.
(4) Action keys Execute frequently used system functions.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When fn+num
lk is pressed, the keypad can be used like an external numeric keypad. Each key on
the keypad performs the function indicated by the icon in the upper-right corner
of the key.
NOTE: If the keypad function is active when the computer is turned o, that
function is reinstated when the computer is turned back on.
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in combination
with the fn key.
– or –
Turns the embedded numeric keypad on and o.
12 Chapter 2 Components