HP ENVY x360 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security,
backing up, and more.

Legal information
© Copyright 2022 HP Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. The terms HDMI,
HDMI High-Denition Multimedia Interface, and the
HDMI Logo are trademarks or registered trademarks
of HDMI Licensing Administrator, Inc. Intel, Core, Iris,
and Optane are trademarks of Intel Corporation or
its subsidiaries in the U.S. and/or other countries.
MediaTek is a trademark of MediaTek Inc. Microsoft
and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United
States and/or other countries. SDHC, SDXC, and
microSD are trademarks or registered trademarks of
SD-3C LLC. USB Type-C and USB-C are registered
trademarks of USB Implementers Forum. DisplayPort
and the DisplayPort logo are trademarks owned by
the Video Electronics Standards Association (VESA®)
in the United States and other countries. Miracast and
Wi-Fi are registered trademarks of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for HP
products and services are set forth in the express
warranty statements accompanying such products
and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be
liable for technical or editorial errors or omissions
contained herein.
First Edition: July 2022
Document Part Number: N03878-001
Product notice
This guide describes features that are common to
most models. Some features may not be available on
your computer.
Not all features are available in all editions or
versions of Windows. Systems may require upgraded
and/or separately purchased hardware, drivers,
software or BIOS update to take full advantage
of Windows functionality. Windows is automatically
updated, which is always enabled. High-speed
internet and Microsoft account required. ISP fees
may apply and additional requirements may apply
over time for updates. See http://www.windows.com.
If your product ships with Windows in S Mode:
Windows in S Mode works exclusively with apps from
the Microsoft Store within Windows. Certain default
settings, features, and apps cannot be changed.
Some accessories and apps that are compatible with
Windows may not work (including some antivirus,
PDF writers, driver utilities, and accessibility apps),
and performance may vary, even if you switch out
of S Mode. If you switch to Windows, you cannot
switch back to S Mode. Learn more at Windows.com/
SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.

Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms of
the HP End User License Agreement (EULA). If you do
not accept these license terms, your sole remedy is
to return the entire unused product (hardware and
software) within 14 days for a full refund subject to
the refund policy of your seller.
For any further information or to request a full refund
of the price of the computer, please contact your
seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following
the practices described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the
computer, do not place the computer directly on your lap or obstruct the computer air
vents. Use the computer only on a hard, at surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature
limits dened by applicable safety standards.
iv

Table of contents
1Product description .......................................................................................................................................1
2Getting to know your computer ..................................................................................................................6
Right side...................................................................................................................................................6
Left side .....................................................................................................................................................7
Rear ............................................................................................................................................................9
Display .....................................................................................................................................................10
Low blue light mode (select products only).............................................................................10
Keyboard area.........................................................................................................................................11
Touchpad settings and components ........................................................................................11
Touchpad settings..............................................................................................................11
Adjusting touchpad settings ..................................................................................12
Turning on the touchpad ........................................................................................12
Touchpad components......................................................................................................12
Lights ...................................................................................................................................13
Special keys.........................................................................................................................15
HP Hubs Launcher (select products only) ................................................................................16
Bottom ....................................................................................................................................................17
Labels.......................................................................................................................................................18
3Illustrated parts catalog..............................................................................................................................21
Computer major components..............................................................................................................21
Display assembly subcomponents .....................................................................................................24
Miscellaneous parts ...............................................................................................................................27
4Removal andreplacement procedures preliminary requirements......................................................29
Tools required.........................................................................................................................................29
Service considerations ..........................................................................................................................29
Plastic parts ..................................................................................................................................29
Cables and connectors ................................................................................................................29
Drive handling...............................................................................................................................30
Electrostatic discharge information ....................................................................................................30
v

Generating static electricity........................................................................................................31
Preventing electrostatic damage to equipment .....................................................................32
Personal grounding methods and equipment ........................................................................32
Grounding the work area ............................................................................................................33
Recommended materials and equipment ...............................................................................33
Cleaning your computer........................................................................................................................34
Enabling HP Easy Clean (select products only) .......................................................................34
Removing dirt and debris from your computer.......................................................................35
Cleaning your computer with a disinfectant ............................................................................36
Caring for wood veneer (select products only) .......................................................................37
Packaging and transporting guidelines..............................................................................................37
Accessing support information............................................................................................................38
5Removal and replacement procedures for authorized service provider parts ..................................41
Component replacement procedures.................................................................................................41
Preparation for disassembly ......................................................................................................41
Bottom cover ................................................................................................................................41
Battery ...........................................................................................................................................43
Solid-state drive ...........................................................................................................................45
Touchpad .......................................................................................................................................48
WLAN module...............................................................................................................................50
Speakers........................................................................................................................................52
I/O board........................................................................................................................................53
OLED board ...................................................................................................................................55
Fan ..................................................................................................................................................56
Heat sink assembly......................................................................................................................57
System board................................................................................................................................59
Keyboard .......................................................................................................................................62
Display assembly .........................................................................................................................67
Top cover .......................................................................................................................................78
6Using Setup Utility (BIOS)............................................................................................................................79
Starting Setup Utility (BIOS)..................................................................................................................79
Updating Setup Utility (BIOS)................................................................................................................79
Determining the BIOS version ....................................................................................................79
vi

Preparing for a BIOS update.......................................................................................................80
Downloading a BIOS update.............................................................................................80
Installing a BIOS update ....................................................................................................81
7Backing up, restoring, and recovering ......................................................................................................82
Backing up information and creating recovery media .....................................................................82
Using Windows tools for backing up.........................................................................................82
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)...............................................................................................................................82
Restoring and recovering your system...............................................................................................83
Creating a system restore ..........................................................................................................83
Restoring and recovery methods ..............................................................................................83
Recovering using HP Recovery media ......................................................................................84
Changing the computer boot order...........................................................................................84
Using HP Sure Recover (select products only).........................................................................85
8Using HP PC Hardware Diagnostics...........................................................................................................86
Using HP PC Hardware Diagnostics Windows (select products only) ............................................86
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................86
Accessing HP PC Hardware Diagnostics Windows..................................................................86
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant........87
Accessing HP PC Hardware Diagnostics Windows from the Start menu
(select products only) ........................................................................................................87
Downloading HP PC Hardware Diagnostics Windows............................................................87
Downloading the latest HP PC Hardware Diagnostics Windows version from
HP .........................................................................................................................................87
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft
Store.....................................................................................................................................88
Downloading HP Hardware Diagnostics Windows by product name or
number (select products only).........................................................................................88
Installing HP PC Hardware Diagnostics Windows ...................................................................88
Using HP PC Hardware Diagnostics UEFI............................................................................................89
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ................................89
Starting HP PC Hardware Diagnostics UEFI..............................................................................89
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive.................................90
Downloading the latest HP PC Hardware Diagnostics UEFI version ..........................90
vii

Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ........................................................................................................90
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ......................91
Downloading Remote HP PC Hardware Diagnostics UEFI .....................................................91
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...........91
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ................................................................................................................................91
Customizing Remote HP PC Hardware Diagnostics UEFI settings .......................................92
9Specications................................................................................................................................................93
Computer specications........................................................................................................................93
Display specications ............................................................................................................................94
Solid-state drive specications............................................................................................................94
10Power cord set requirements ..................................................................................................................96
Requirements for all countries ............................................................................................................96
Requirements for specic countries and regions..............................................................................96
11Recycling.....................................................................................................................................................99
Index................................................................................................................................................................ 100
viii

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ENVY x360 13.3 inch 2-in-1 Laptop PC
Model numbers: 13-bf0xxx
CTO model: 13t-bf000
Processor Intel® Core™ processors
Intel Core i7-1250U (1.1 GHz [max turbo frequency 4.7 GHz], 10 cores, 10 MB cache)
Intel Core i5-1230U (1.0 GHz [max turbo frequency 4.4 GHz], 10 cores, 10 MB cache)
Graphics
controller
Intel Iris® Xe
Supports HD decode, DX12, and HDMI
Display 33.8 cm (13.3 in), ultrawide viewing angle (UWVA), touch screen
Wide ultra extended graphics array (WUXGA) (1920 × 1200), white light-emitting diode
(WLED), antiglare, 100% sRGB, eDP 1.4 + panel self-refresh (PSR) 2, 400 nits
Wide quad extended graphics array (WQXGA) (2560 × 1600), 100% sRGB, eDP 1.4 + PSR2,
antiglare, 400 nits
2.8k (2880 × 1800), 100% DCI-P3, eDP 1.4 + PSR, Organic Light Emitting Diode (OLED), low
blue light, BrightView, 400 nits, EyeSafe label
Memory Onboard (not upgradeable) memory supporting up to 16 GB of RAM
LPDDR4X-4266
Supports the following congurations:
●16 GB
●8 GB
Primary storage M.2 solid-state drive (PCIe, 2280, non-volatile memory express (NVMe)
1 TB, PCIe-4 × 4, three-layer cell (TLC)
1 TB, PCIe
512 GB, PCIe-4 × 4, TLC
512 GB, PCIe
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Audio Bang & Olufsen
Dual speakers
Supports Far Field Cortana
Supports Alexa
Supports speaker swap
Supports HP Audio Boost 2.0
Supports XiaoWei
Video HP True Vision 5 MP camera (with shutter door, indicator LED, 1× infrared (IR) LED, MIPI, 5
MP BSI sensor, f2.0)
Supports Windows Hello
5 MP by 30 frames per second (fps)
Dual-array, digital microphone with appropriate software - beam forming, echo
cancellation, noise suppression
Video call support
Appearance lter
Auto frame
Backlight adjustment
Wireless Wireless Local Area Network (WLAN)
●Intel AX211 Wi-Fi® 6e Bluetooth® 5.2 WLAN
Support for Miracast®
Supports BT Audio Ooad
Dynamic antenna gain
Connected Standby supports Modern Standby
2

Table 1-1 Product components and their descriptions (continued)
Category Description
Ports Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB 3.2 Gen 2 Type-A port; only right side port supports HP Sleep & Charge
(2) USB 4 Type-C Gen2 Thunderbolt™ 4 connector, supports:
- Thunderbolt 4
- USB4, USB3.2 Gen2
- DisplayPort™ 1.4
- Power Delivery 3.0
- Data transfer
- HDMI 2.0 output up to 4 K @ 60 Hz with HDCP2.2 via adapter
- HP Sleep & Charge
Media card reader HP MultiFormat microSD MCR
Supports microSD™/SDHC™/SDXC™
Sensors Accelerometer + Gyroscope + eCompass
Accelerometer ×2 (one for panel rotation, one for system orientation)
Ambient light sensor (ALS)
IR thermal sensor
Keyboard/
pointing devices
Keyboard
Island style, backlit keyboard with clickpad and image sensor, 2-coat paint, natural silver
Island style, backlit keyboard with clickpad and image sensor, 3-coat paint, space blue
Clickpad with image sensor
Microsoft® Precision Touchpad Default Gestures Support
Multitouch gestures enabled
Precision touchpad supported
Taps enabled as default
3

Table 1-1 Product components and their descriptions (continued)
Category Description
Power
requirements
Battery
4 cell, 66 Whr
Long life
Fast charge
HP Smart AC adapter (slim, 1.8 m [6 ft] USB Type-C)
65 W
Power cord
C5, premium, 1.0 m (3.3 ft)
C5, premium, 1.0 m (3.3 ft) with plug adapter for use in Japan
Security Microphone mute
Camera privacy cover
IR camera for Windows Hello
Trusted Platform Module (TPM) 2.0
Operating system Windows® 11 Home 64
Windows 11 Home 64 Chinese Market CPPP
Windows 11 Home 64 High-End Chinese Market CPPP
Windows 11 Home 64 Plus
Windows 11 Home 64 Plus Single Language
Windows 11 Home 64 Plus Single Language Africa Market PPP
Windows 11 Home 64 Plus Single Language APAC EM PPP
Windows 11 Home 64 Plus Single Language India Market PPP
Windows 11 Home 64 Plus Single Language Indonesia Market PPP
Windows 11 Home 64 Single Language Africa Market PPP
Windows 11 Home 64 Single Language APAC EM PPP
Windows 11 Home 64 Single Language India Market PPP
Windows 11 Home 64 Single Language Indonesia Market PPP
Windows 11 Pro 64
4

Table 1-1 Product components and their descriptions (continued)
Category Description
Serviceability AC adapter
5

Getting to know your computer2
Your computer features top-rated components. This chapter provides details about your
components, where they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Magnetic pen attachment area Holds an optional pen.
NOTE: For more information about the pen, see the
documentation provided with the pen.
(2) USB SuperSpeed 10 Gbps port with HP
Sleep and Charge
Connects a USB device, provides high-speed data
transfer, and charges small devices (such as a
smartphone), even when the computer is o.
NOTE: Use a standard USB Type-A charging cable or
cable adapter (purchased separately) when charging
a small external device.
6

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(3) USB Type-C® power connector and
Thunderbolt™ ports with HP Sleep and
Charge and DisplayPort™ output (2)
Connect an AC adapter that has a USB Type-C
connector, supplying power to the computer and, if
needed, charging the computer battery.
– and –
Connect a USB devices, provide high-speed data
transfer, and charge small devices (such as a
smartphone), even when the computer is o.
NOTE: Use a standard USB Type-C charging cable or
cable adapter (purchased separately) when charging
a small external device.
– and –
Connect display devices that have a USB Type-C
connector, providing DisplayPort output.
NOTE: Your computer might also support a
Thunderbolt docking station.
(4) AC adapter and battery light ●White: The AC adapter is connected and the
battery is fully charged.
●Blinking amber: The AC adapter is
disconnected and the battery has reached a
low battery level.
●Amber: The AC adapter is connected and the
battery is charging.
●O: The battery is not charging.
Left side
Identify the components on the left side of the computer.
Left side 7

Table 2-2 Left-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television
audio cable. Also connects an optional headset
microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
■Select the Search icon
in the taskbar, type HP
Documentation in the search
box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
8 Chapter 2Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)
Component Description
(2) microSD™ memory card reader Reads optional memory cards that enable you to
store, manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors
facing the computer.
2. Insert the card into the memory card reader,
and then press in on the card until it is rmly
seated.
To remove a card:
■Press in on the card, and then
remove it from the memory card
reader.
(3) USB SuperSpeed 10 Gbps port Connects a USB device, provides high-speed data
transfer, and (for select products) charges small
devices (such as a smartphone) when the computer
is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or
cable adapter (purchased separately) when charging
a small external device.
Rear
Identify the rear component.
Table 2-3 Rear component and its description
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Rear 9

Display
The computer display can include essential components such as speakers, antennas,
cameras, and microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye
comfort and safety. Also, blue light mode automatically adjusts blue light emissions when
you are using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It
describes proper workstation setup and proper posture, health, and work habits for
computer users. The Safety & Comfort Guide also provides important electrical and
mechanical safety information. The Safety & Comfort Guide is available on the web at
http://www.hp.com/ergo.
10 Chapter 2Getting to know your computer

Table 2-4 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with
wireless local area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera lights On: One or more cameras are in use.
(4) Cameras Allow you to video chat, record video, and record still
images. Some cameras also allow a facial recognition
logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(5) Ambient light sensor Adjusts the brightness of the display, depending on the
ambient light.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies
to your country or region.
To access this guide:
■Select the Search icon in the taskbar, type HP Documentation in the search box, and then
select HP Documentation.
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard area, including the function keys and power button (select
products only), is disabled in stand, tent, and tablet modes. To enable the keyboard,
including the power button, change to the clamshell mode.
Touchpad settings and components
Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Touchpad settings 11

Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search
box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search
box, and then press enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the
pointer rests on the touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
12 Chapter 2Getting to know your computer