HP Cluster Platform Introduction v2010 Service manual

HPC Global Support Contact Information
This document provides important warranty and service information. For HPC products
© 2006 Hewlett-Packard Development Company, L.P. The information contained
herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or
omissions contained herein.
Quadrics® is a registered trademark of Quadrics, Ltd.
InfiniBand™ is a trademark the InfiniBand® Trade Association.
Myrinet® is a registered trademark of Myricom Inc.
Reference number: A-HPCCS-AA
First edition: October 2006

2
Related Products
This document provides contact telephone information and recommended procedures for obtaining
service for the following HPC Products:
•HP Cluster Platform, models CPxxxx, CPxxxxBL, and CPE.
•HP Scalable Visualization Array.
•HP XC Operating Environment.
General Product Support Information
To ensure the best possible warranty or contract support of your HP High Performance Computing
product, contact HP Global Services using the telephone numbers listed in this letter.
IMPORTANT: Ignore any other warranty and service information that is shipped with components
that make up your HP Cluster Platform and use only the telephone numbers and processes
defined in this document.
For warranty support calls, be prepared to provide the following information:
•Product number of the system or failing device
•Serial number of the system or failing device
•Node name or host name
•Operating system
•Question or problem statement
•Contact name
•Contact telephone number
For systems covered under HP contract support, please be prepared to provide the access number,
obligation ID number, or system handle provided with your contract.
Specific Product Information
Provide the information for specific products as identified in this section.
HP XC Operating Environment
When telephoning for support from HP Global Services response centers, be prepared to provide the
following information:
•North American customers (US and Canada):
Specify USS_SC HPTC as the product queue name.
•All other customers:
Specify HP XC System Software on HP Cluster Platform as the product name.
HP Cluster Platform Hardware
When telephoning for hardware support, be prepared to provide the following product name (bold blue)
and model number information:
•The model of cluster platform, which might be:
○HP Cluster Platform, (rackmount servers) model numbers:
−CP3000
−CP4000
−CP6000

3
○HP Cluster Platform (server blades) model numbers:
−CP3000BL
−CP4000BL
○Cluster Platform Express (CPE)
○Scalable Visualization Array (SVA)
•The type of system interconnect used in your system
○InfiniBand
○Gigabit Ethernet
○Quadrics
○Myrinet

4
Contacting HP Services in the Americas
Region Number Support Level and Language
U.S. and Canada 888-751-2149 Warranty or Contract Support
58-212-278-8236 Spanish – Warranty or Contract SupportCentral America
Caribbean
Ecuador
Colombia
Puerto Rico
Venezuela
58-212-278-8237 English – Warranty or Contract Support
54-11-4779-4779 Warranty or Contract SupportArgentina
Paraguay
Uruguay
Chile
Peru
Bolivia
54-11-4779-4787 Warranty or Contract Support
55-11-4689-2620 Warranty or Standard SupportBrazil
55-11-4689-2014 Premium or Gold Support
Mexico 52-55-5258-4500 Warranty or Contract Support

5
Contacting HP Services in Europe, Africa, and the Middle East
COUNTRY Number Support Hours (Local)
Algeria N.A. 8.30 - 18 GMT
08 1000 1000 8 - 17
Austria
08 1000 2000 8 - 17
Bahrain 800 00 171 8 - 18
Belgium 078 600 600 8 - 17
Bulgaria 2 976 95 62 9 - 18
CIS countries: Armenia, Azerbaijan, Belarus, Georgia,
Kyrgyzstan, Moldova, Mongolia, Turkmenistan,
Uzbekistan
[phone] – 18
Croatia 1 6060 200 8.30 - 17.30
Cyprus Toll free: 800 9 2649 9-17
Czech Republic 2 61 307 310 8 - 18
Denmark 70 11 77 00 8 - 17
Egypt 202 532 5222 7 - 17
Estonia 6 813 836 9 - 17
Finland 0203 53232 8 - 17
0826 10 4949 8 - 18
France (Inc. Monaco)
0825 00 4123 8 - 18
01805 258 143 8 - 18
Germany
01805 25 25 26 8 - 18
Greece 801 11 22 55 47 9 - 17
Hungary 1 382 1111 8.30 - 18
Iceland (in Danish) N.A. 24 * 7
1890 946 500 8 - 18
Ireland
1850 924 590 8 - 18
Israel 9 830 4848 9 - 18
0238591212 8 - 17
Italy, San Marino, Vatican City State
02 4527 9050 8 - 17
Call to Service Provider 9 - 18
Kazakhstan
095 7973525 9 - 18
Latvia 7 030 721
Toll free nr: 800 80 12
9 – 18
Liechtenstein 0848 802 020 8 - 17
Lithuania 5 210 3333
Toll free nr: 800 10000
8 - 17
Luxembourg 27 303 303 8 - 17
Middle East, International Number [phone] - 19 (GMT+4)
Morocco 22 40 47 47 8.30 - 18 GMT
Netherlands 0900 117 0000 8 - 17
(Continued on next page)

6
Nigeria 01 3204 999 7 - 16 GMT+1
Norway 800 62 800 8 - 17
Poland (22) 5666 000 8 - 17
213 164 164 9 - 18Portugal
808203203 9 - 18
21 315 4442 8 - 17Romania
21 303 84 01 9 - 18
095 797 3520 9 - 18Russia - Moscow
095 7973525 9 - 18
Russia - St. Petersburg 812 346 7997 9 - 18
Saudi Arabia 800 897 1444 8 - 18
Slovakia 2 68208080 8 - 17
086 000 1030 8 - 17South Africa (RSA), Republic of
086 000 1010 8 - 17
902 010 333 8.30 - 17.30Spain
902 012 959 8.30 - 17.30
077 130 3000 8 - 17Sweden
077 130 30 30 8 - 17
0848 802020 8 - 17Switzerland
0848 800 724 8 - 17
Tunisia 71 89 12 22 8.30 - 18 GMT
Turkey 212 444 71 71 8.30 - 18
44 4903520 9-18
Ukraine
Kiev
44 4952825 24*7
United Arabic Emirates (UAE) 800 4520
04 366 2020 9 - 19
0870 842 2339 8 - 18United Kingdom, Gibraltar
0870 842 2330 8 - 18
West Africa French-Speaking countries [phone] 8.30 - 18 GMT
West Africa English-Speaking countries Call Service Provider 8 - 17
Other EMEA countries Call Service Provider Non Specified

7
Contacting HP Services in the Pacific and Far East Regions
Country Phone Hours of Operation Business Languages
Australia 1300 368 369 08:30 - 17:00 English
Fiji 67 9 315 699 08:30 - 17:00 English
Christmas Island 61 2 9022 5127 00:00 - 24:00 English
Cocos (Keeling) Islands 61 2 9022 5127 00:00 - 24:00 English
Cook Islands 61 2 9022 5127 08:30 - 00:00 English
Heard and McDonald
Islands 61 2 9022 5127 00:00 - 24:00 English
Hong Kong [phone]:00 - 17:30
English, Cantonese,
Mandarin
P.R.C. 010 6564 3800 08:30 - 18:00 Chinese
India 91 080-25631911 Mon-Fri 09:30 - 18:00
Indonesia [phone] Mon-Fri 08:00 - 17:00 Indonesia, English
Japan 0120-220119 Mon-Fri 08:45 - 17:30 Japanese, English
Korea 82 2 3270 0911 09:00 - 18:00 Korean
Malaysia 1-800-80-5405 Mon-Fri 08:30-17:30 English
Micronesia 61 2 9022 5127 00:00 - 24:00 English
Nauru 61 2 9022 5127 00:00 - 24:00 English
New Zealand 0800 449 552 00:00 - 24:00 English
Niue 61 2 9022 5127 00:00 - 24:00 English
Norfolk Island 62 2 9022 5127 00:00 - 24:00 English
Papua New Guinea 61 2 9022 5127 00:00 - 24:00 English
Philippines [phone] Mon-Fri 08:30-17:30 English
Singapore 1800 6272 4333 00:00 - 24:00 English
Solomon Islands 61 2 9022 5127 00:00 - 24:00
Taiwan 02-87228088 Mon-Fri 08:30-17:30 Chinese or English
Thailand 001 800 651 111 Mon-Fri at 8:00-17:00 English
Tokelau 61 2 9022 5127 00:00 - 24:00 English
Tonga 61 2 9022 5127 00:00 - 24:00 English
Tuvalu 61 2 9022 5127 00:00 - 24:00 English
Vietnam +[phone] Mon-Fri 08:00-17:00 English

8