HP ProLiant DL20 Gen10 Plus Manual

HPE ProLiant DL20 Gen10 Plus Server Maintenance and Service GuideHPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide
Part Number: 30-FFD61C06-002
Published: May 2022
Edition: 2

HPE ProLiant DL20 Gen10 Plus ServerHPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide Maintenance and Service Guide
AbstractAbstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products with hazardous energy levels,
and are familiar with the weight and stability precautions for rack installations.
Part Number: 30-FFD61C06-002
Published: May 2022
Edition: 2
© Copyright 2022 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed
to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
Intel , Intel Virtual RAID on CPU (Intel VROC), Pentium , and Xeon are trademarks of Intel Corporation or its subsidiaries.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft , Windows , and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
All third-party marks are property of their respective owners.
Revision historyRevision history
Part numberPart number Publication datePublication date EditionEdition Summary of changesSummary of changes
30-FFD61C06-002 May 2022 2
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Table of contentsTable of contents
1 Illustrated parts catalog
1.1 Mechanical components
1.1.1 Access panel spare part
1.1.2 DIMM guard and M.2 air baffle spare kit
1.1.3 Quick-release chassis ear spare part
1.1.4 Drive blank spare parts
1.1.5 Front bezel spare part
1.1.6 Energy pack holder spare part
1.1.7 Miscellaneous blank spare parts
1.2 System components
1.2.1 Drive backplane spare parts
1.2.2 Power distribution board and cable spare parts
1.2.3 Power supply spare parts
1.2.4 System battery spare part
1.2.5 DIMM spare parts
1.2.6 Heatsink spare part
1.2.7 Processor spare parts
1.2.8 System board spare part
1.2.9 Fan spare part
1.2.10 Drive cable spare part
1.3 Server options
1.3.1 Energy pack spare part
1.3.2 Serial port cable spare part
1.3.3 Riser board spare parts
1.3.4 M.2 SATA SSD add-in card spare part
1.3.5 HPE NS204i-p NVMe OS Boot Device spare parts
1.3.6 M.2 SSD pass-through card and cable spare parts
1.3.7 Chassis intrusion detection switch spare part
2 Customer self repair
3 Removal and replacement procedures
3.1 Safety considerations
3.1.1 Electrostatic discharge
3.1.2 Symbols on equipment
3.1.3 Rack warnings and cautions
3.1.4 Server warnings and cautions
3.2 Preparation procedures
3.2.1 Remove the front bezel
3.2.2 Power up the server
3.2.3 Power down the server
3.2.4 Remove the server from the rack
3.2.5 Remove the chassis ear
3.2.6 Remove the front panel cover

3.2.7 Remove the access panel
3.2.8 Remove the riser cage
3.3 Removing and replacing the front bezel
3.4 Removing and replacing the access panel
3.5 Removing and replacing a power supply blank
3.6 Removing and replacing a DIMM
3.7 Removing and replacing the DIMM guard
3.8 Removing and replacing the M.2 air baffle
3.9 Removing and replacing a drive blank
3.10 Removing and replacing the quick-release chassis ears
3.11 Removing and replacing the media bay blank
3.12 Removing and replacing an expansion card
3.13 Removing and replacing a type-a storage controller
3.14 Removing and replacing a fan
3.15 Drive replacement
3.15.1 Removing and replacing a hot-plug SAS, SATA or NVMe drive
3.15.2 Removing and replacing a LFF non-hot-plug drive
3.16 Optical drive replacement
3.16.1 Removing and replacing the optical drive from the LFF chassis
3.16.2 Removing and replacing the optical drive from the SFF chassis
3.17 Drive backplane replacement
3.17.1 Removing and replacing the 2 LFF drive backplane
3.17.2 Removing and replacing the 2 SFF drive backplane
3.17.3 Removing and replacing the 4 SFF drive backplane
3.18 Transceiver replacement
3.18.1 Transceiver warnings and cautions
3.18.2 Removing and replacing a transceiver
3.19 Removing and replacing the serial port blank
3.20 Removing and replacing the serial port
3.21 Removing and replacing a riser board
3.22 Removing and replacing an internal USB device
3.23 Removing and replacing the energy pack
3.24 Removing and replacing the energy pack holder
3.25 Removing and replacing the chassis intrusion detection switch
3.26 M.2 pass-through card replacement
3.26.1 Removing and replacing the M.2 pass-through card
3.26.2 Removing and replacing the M.2 SSD from the pass-through card
3.27 M.2 SATA SSD option replacement
3.27.1 Removing and replacing the M.2 SATA SSD add-in card
3.27.2 Removing and replacing the M.2 SATA SSD from the add-in card
3.28 HPE NS204i-p NVMe OS Boot Device replacement
3.28.1 Removing and replacing the boot device
3.28.2 Removing and replacing a boot device drive
3.28.3 Relocating the M.2 drive retaining latches

3.29 Removing and replacing the power distribution board
3.30 Power supply replacement
3.30.1 Power supply warnings and cautions
3.30.2 DC power supply warnings and cautions
3.30.3 Removing and replacing a Flexible Slot power supply
3.30.4 Removing and replacing the non-hot-plug power supply
3.31 System battery replacement
3.31.1 System battery information
3.31.2 Removing and replacing the system battery
3.32 Heatsink replacement
3.32.1 Removing the heatsink
3.32.2 Installing the heatsink
3.33 Processor replacement
3.33.1 Processor cautions
3.33.2 Removing the processor
3.33.3 Installing the processor
3.34 System board replacement
3.34.1 Removing the system board
3.34.2 Installing the system board
3.34.3 Re-entering the server serial number and product ID
4 Troubleshooting
4.1 NMI functionality
4.2 Troubleshooting resources
5 Configuration and diagnostic utilities
6 Component identification
6.1 Front panel components
6.1.1 iLO Service Port
6.2 Front panel LEDs and buttons
6.2.1 Server UID LED
6.2.2 Using the UID button to view the Server Health Summary
6.2.3 Front panel LED power fault codes
6.3 Rear panel components
6.4 Rear panel LEDs
6.5 System board components
6.5.1 System maintenance switch descriptions
6.5.2 DIMM slot location
6.5.3 DIMM label identification
6.6 Drive bay numbering
6.7 HPE Basic Drive LED definitions
6.8 PCIe4 slot description
6.9 Riser board components
6.10 M.2 SSD pass-through card components
6.11 HPE NS204i-p NVMe OS Boot Device components
6.12 HPE NS204i-p NVMe OS Boot Device LED definitions

6.13 Fan numbering
6.14 Fan mode behavior
6.15 HPE Trusted Platform Module 2.0
6.15.1 HPE Trusted Platform Module 2.0 guidelines
6.15.2 BitLocker recovery key/password retention guidelines
7 Cabling
7.1 Cabling guidelines
7.2 Internal cabling management
7.3 Storage cabling
7.3.1 2 LFF non-hot-plug drive cabling
7.3.2 2 LFF hot-plug drive cabling
7.3.3 4 SFF hot-plug drive cabling
7.3.4 4 + 2 SFF hot-plug drive cabling
7.3.5 4 + 2 SFF hot-plug drive with tri-mode controller cabling
7.3.6 Energy pack cabling
7.3.7 Storage controller backup power cabling
7.4 Optical drive cabling
7.5 M.2 SATA SSD add-in card cabling
7.6 M.2 SSD pass-through card cabling
7.7 Fan cabling
7.8 Chassis intrusion detection switch cabling
7.9 Serial port cabling
7.10 Power supply cabling
8 Specifications
8.1 Environmental specifications
8.2 Mechanical specifications
8.3 Power supply specifications
8.3.1 ATX 290 W Non-hot-plug Power Supply (92% efficiency)
8.3.2 ATX 290 W Platinum Non-hot-plug Power Supply (94% efficiency)
8.3.3 HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply (94% efficiency)
8.3.4 HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply
9 Websites
10 Support and other resources
10.1 Accessing Hewlett Packard Enterprise Support
10.2 Accessing updates
10.3 Remote support
10.4 Warranty information
10.5 Regulatory information
10.6 Documentation feedback

Illustrated parts catalogIllustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
Mechanical components
System components
Server options
Illustrated parts catalog 7

Mechanical componentsMechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts
information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurferhttps://www.hpe.com/info/partssurfer
ItemItem DescriptionDescription
1 Access panel spare part
2 Energy pack holder spare part
3 Power supply blank spare part
4 Serial port blank spare part
5 M.2 air baffle spare part
6 DIMM guard spare part
7 Quick-release chassis ear spare part
8 Front bezel spare part
9 Media bay blank spare part
10 SFF drive blank spare part
11 LFF drive blank spare part
Mechanical components 8

Access panel spare partAccess panel spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Access panel P48438-001
For more information on the removal and replacement procedures, see Removing and replacing the access panel .
Access panel spare part 9

DIMM guard and M.2 air baffle spare kitDIMM guard and M.2 air baffle spare kit
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
This spare kit includes two components:
DIMM guard
M.2 air baffle
P07880-001
For more information on the removal and replacement procedure, see:
Removing and replacing the DIMM guard
Removing and replacing the M.2 air baffle
DIMM guard and M.2 air baffle spare kit 10

Quick-release chassis ear spare partQuick-release chassis ear spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Quick-release chassis ears P48437-001
For more information on the removal and replacement procedures, see Removing and replacing the quick-release chassis ears .
Quick-release chassis ear spare part 11

Drive blank spare partsDrive blank spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
LFF drive blank 827363-001
SFF drive blank 670033-001
For more information on the removal and replacement procedures, see Removing and replacing a drive blank.
Drive blank spare parts 12

Front bezel spare partFront bezel spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Front bezel 875561-001
For more information on the removal and replacement procedures, see Removing and replacing the front bezel .
Front bezel spare part 13

Energy pack holder spare partEnergy pack holder spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Energy pack holder P07881-001
For more information on the removal and replacement procedures, see Removing and replacing the energy pack holder .
Energy pack holder spare part 14

Miscellaneous blank spare partsMiscellaneous blank spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Media bay blank P07883-001
Serial port blank 878510-001
Power supply blank 775423-001
This is a miscellaneous blank spare kit; only the component blanks listed in this table are used in this server.
For more information on the removal and replacement procedures, see:
Removing and replacing the media bay blank
Removing and replacing the serial port blank
Removing and replacing a power supply blank
1
1
1
1
Miscellaneous blank spare parts 15

System componentsSystem components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts
information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurferhttps://www.hpe.com/info/partssurfer
ItemItem DescriptionDescription
1 2 LFF drive backplane spare part
2 4 SFF drive backplane spare part
3 2 SFF drive backplane spare part
4 Power distribution board spare part
5 Flexible Slot power supply spare part
6 Non-hot-plug power supply spare part
7 System battery spare part
8 DIMM spare parts
9 Heatsink spare part
10 Processor spare parts
11 System board spare part
12 Fan spare part
13 SFF hot-plug drive spare part
For more information on the removal and replacement procedures, see:
Removing and replacing a hot-plug SAS, SATA or NVMe drive .
System components 16

14 LFF hot-plug drive spare part
For more information on the removal and replacement procedures, see:
Removing and replacing a hot-plug SAS, SATA or NVMe drive .
15 LFF non-hot-plug drive spare part
For more information on the removal and replacement procedures, see:
Removing and replacing a LFF non-hot-plug drive .
16 Drive cable spare parts
ItemItem DescriptionDescription
Not shown
1
1
System components 17

Drive backplane spare partsDrive backplane spare parts
Customer self repair: OptionalOptional
DescriptionDescription Spare part numberSpare part number
2 LFF SAS/SATA drive backplane P48430-001
2 SFF SAS/SATA/U.3 NVMe drive backplane P39783-001
4 SFF SAS/SATA drive backplane P48431-001
For more information on the removal and replacement procedures, see following:
Removing and replacing the 2 LFF drive backplane
Removing and replacing the 2 SFF drive backplane
Removing and replacing the 4 SFF drive backplane
Drive backplane spare parts 18

Power distribution board and cable spare partsPower distribution board and cable spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Power distribution board P48435-001
Power distribution board cable spare kit, includes:
Flexible Slot power supply sideband Y-cable
14-pin power supply cable
P07890-001
For more information on the removal and replacement procedures, see Removing and replacing the power distribution board .
Power distribution board and cable spare parts 19

Power supply spare partsPower supply spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Non-hot-plug power supplyNon-hot-plug power supply —
ATX 290 W Non-hot-plug Power Supply (92% efficiency) P21834-001
ATX 290 W Platinum Non-hot-plug Power Supply (94%
efficiency)
P48436-001
Flexible slot power supplyFlexible slot power supply —
HPE 500 W Flexible Slot Platinum Hot-plug Low Halogen
Power Supply (94% efficiency)
866729-001
HPE 800 W Flexible Slot -48 VDC Hot-plug Low Halogen
Power Supply
866728-001
For more information on the removal and replacement procedures, see Power supply replacement.
Power supply spare parts 20