HP Brio 7100 User manual

HP Vectra PCs
HP Kayak PC Workstations
DiagTools
User’s Guide
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Notice
The information contained in this document is subject to change
without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
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or use of this material.
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Hewlett-Packard France
Commercial Computing Division
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1998 Hewlett-Packard Company
Doc ver 2.1 06/99 for DiagTools ver 2.10
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User’s Guide
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Who Should Read This Book
iv English
Who Should Read This Book
This manual is for anyone who wants to:
•Diagnose hardware problems on a Vectra PC or Kayak PC
Workstation
•Understand the purpose of DiagTools
•Learn how to use DiagTools
•Know what to do when a test fails
•Provide HP-dedicated Support Agents with more information for
solving problems quickly and effectively
•Find out where to get more information and support.
What is DiagTools?
The first step in solving a problem with a PC is diagnosis.
HP’s DiagTools helps you diagnose hardware-related problems on a
Vectra PC or Kayak PC Workstation. It is a series of tools designed to
help you to:
•Verify the correct functioning of a Vectra PC or a Kayak PC
Workstation
•Diagnose hardware-related problems
•Provide precise information to HP-dedicated Support Agents so that
they can solve any problem quickly and effectively.
DiagTools is not a repair tool.
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English v
Overview of DiagTools
Overview of DiagTools
The Vectra and Kayak hardware diagnostics utility has four parts:
❒Hardware Detection, which automatically detects the complete
hardware configuration of a Vectra PC or Kayak PC Workstation.
Hardware detection is described in chapter 2.
❒The Basic Tests, which determine the correct functioning of the PC
as a whole. The basic test phase is described in chapter 3.
❒The Advanced Tests. These provide complete, in-depth testing and
diagnosis of the PC’s individual components. The advanced test
phase is described in chapter 4.
❒The Support Ticket, which is a complete record of the test results
and the PC’s configuration. The support ticket can be used to
communicate the test results to your local or HP-dedicated Support
Agent. This is described in chapter 5.
Compatibility
DiagTools can run on the following HP Vectra PC and HP Kayak PC
Workstation platforms:
❒All Vectra V–Line and X–Line PCs and PC Workstations released
after June, 1997.
❒All HP Kayak PC Workstations.
❒Vectra VE 5/xxx Series 2
Vectra VE 5/xxx Series 3
Vectra VE 5/xxx Series 4
Vectra VE C/xxx Series 7
Vectra VE 6/xxx Series 8
Vectra VL 5/xxx Series 4
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Where to Get the Diagnostics Software
vi English
Vectra VL 5/xxx Series 5
Vectra VL 6/xxx Series 6
Vectra VL 6/xxx Series 7
Vectra VL 6/xxx Series 8
Vectra VA 6/xxx.
❒Vectra XM 5/xxx Series 4
Vectra XA 5/xxx
Vectra XA 6/xxx.
❒Net Vectra 5/xxx PC.
Where to Get the Diagnostics Software
Always use the latest version of DiagTools.
You can download the latest version of the DiagTools utility from the
Vectra support web site at:
http://www.hp.com/go/vectrasupport
or the Kayak support web site at:
http://www.hp.com/go/kayaksupport.
For more information about the HP web site and HP Customer Care
Service and Support, refer to page 38.
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Contents
English vii
Who Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
What is DiagTools? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Overview of DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . vi
1StartingDiagTools
Installing and Setting Up DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Net Vectra PC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Vectra PC & Kayak PC Workstation Users and Network Administrators. 2
Downloading and Installing the Latest Version . . . . . . . . . . . . . . . . . . . . . 3
Creating the Hardware Diagnostics Diskette(s) . . . . . . . . . . . . . . . . . . . . 4
Updating DiagTools Remotely
(For Network Administrators) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Before Running DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
More Information About The PC’s Setup Program . . . . . . . . . . . . . . . . . . 7
Starting DiagTools from a Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Starting DiagTools from the Hard Disk Drive . . . . . . . . . . . . . . . . . . . 9
If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Welcome Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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viii English
2 Hardware Detection
Overview of Hardware Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
During Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Hardware Detection Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
What is Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
If a PC Component is Not Detected. . . . . . . . . . . . . . . . . . . . . . . . . . 15
3 Basic System Test
Overview of the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Test Result: PASS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Test Result: FAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
What to do if the Basic System Test Fails . . . . . . . . . . . . . . . . . . . . . . . . 21
What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4 Advanced System Tests
Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 26
How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . 26
Help on Advanced Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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English ix
How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . 27
Batch Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
What to do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
What To Do If You Get An Error Code . . . . . . . . . . . . . . . . . . . . . . . . 32
5 The Support Ticket
What is the Support Ticket? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 35
6 HP Customer Care Service and Support
Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 38
HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Hewlett-Packard Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . 39
Lifeline Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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xEnglish
Appendix A The Error Codes
Error Code Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
0001h – 00CCh: System Error Codes . . . . . . . . . . . . . . . . . . . . . . . 43
0100h – 01A4h: Memory Error Codes . . . . . . . . . . . . . . . . . . . . . . . 51
0201h – 02FFh: Hard Disk Error Codes . . . . . . . . . . . . . . . . . . . . . 54
0301h – 03FFh: Floppy Disk Error Codes . . . . . . . . . . . . . . . . . . . 57
0400h – 04FFh: Keyboard Error Codes. . . . . . . . . . . . . . . . . . . . . . 61
0500h – 0590h: SCSI Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 62
0601h – 0617h: Serial Port Error Codes . . . . . . . . . . . . . . . . . . . . . 65
0701h – 0708h: Parallel Port Error Codes . . . . . . . . . . . . . . . . . . . 67
0801h – 806h: Sound Blaster Compatible Error Codes. . . . . . . . . 68
0810h: PC Speaker Error Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
0801h – 806h: Windows Sound System Compatible Error Codes 69
0830h: Joystick Port Test Error Code. . . . . . . . . . . . . . . . . . . . . . . 70
0900h – 090Fh: Video Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 70
0A00h – 0A12h: CD-ROM Error Codes . . . . . . . . . . . . . . . . . . . . . . 72
0C00h – 0C07h: IDE Tape Error Codes . . . . . . . . . . . . . . . . . . . . . 73
0E00h – 0E5Fh: SMBus (System Management Bus) Error Codes 74
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