HP Surestore Tape Library Model 10/180 User manual

Web-Based Library Administrator
On-line Help

Welcome to the Web-Based Library Administrator
The Web-Based Library Administrator provides monitoring of HP Surestore 10/180 and 20/700 tape
libraries through a web browser on the network.
Features include the ability to:
éSee a physical view of the library using the cellmap
éDownload a new code level
éRun diagnostics
éReview Fault System Code (FSC) logs
éReview statistics for a
- Library
- Drive
- Cell
- Cleaning cartridge
éReview your tape cartridge inventory
éSet the configuration of a:
- Library
- Drive
- Network address
éGenerate reports
éConnect to the HP Customer Care Web Site

Monitoring
Using the Cellmap
The Cellmap provides a real-time physical view of the library.
In addition, some troubleshooting activities can be performed using the cell map.
To display the cellmap:
éSelect Monitor->Cell Map.
The physical view includes:
Storage Cells
- Displays cartridges’location by panel, row, column, and cell.
- Each cell displays the cartridge ID, volser, and media type.
- Provides a physical view of problem areas in the form of a cluster of cells.
CAPs
- Cartridge Access Port - shows if the CAP contains cartridges
Drives
- Shows the type of drive, and if loaded.
Valid drives are: Digital Linear Tape (DLT) 8000; 9840, and LTO
PG
- Playground - a group of five cells, where maintenance/diagnostics tapes are stored.
Drive Status
The Drive States screen provides the following information about a drive:
éElement ID
éDrive States
To display the Drive Status screen:
éSelect Monitor->Drives
Viewing FSC Logs
The FSC Log screen provides a list of error messages, as well as warning and informational messages.
Information displayed contains the following:
éFault Symptom Code (FSC) - four character FSC code
éMechanism - the drive that was involved
éOccurrences - number of times this FSC occurred
éLast Occurrence - date and time the FSC occurred
To display the FSC Log screen:
1. Select Monitor->FSC Log
The last 20 events detected by the library are displayed.
2. Click on an FSC code to display an explanation of the message.

Caution: Pressing Clear Log clears all the FSC entries in the library.
Tape Inventory
The Tape Inventory screen displays the location of one or more tapes in the physical library by:
éElement ID
éLabel
éMedia type
To display the Tape Inventory screen:
éSelect Monitor->Tapes.
To view the physical location of the selected tapes on the cellmap:
1. Select two or more cartridges while holding down the <Shift> key.
2. Select Monitor->Cell Map to view the physical location of the tape cartridge(s) selected.

Maintenance
Diagnostics
Diagnostics allows you to clean a drive, as well as test the functionality of the following:
éRobotic hand assembly using Get-Put loops
éDrives through practice mounts and dismounts
éRobot by testing in a Demo mode
To display the Diagnostics screen:
éSelect Maintenance->Diagnostics
To cancel an operation:
1. Click Stop.
2. Enter your library password and click OK.
Note: You can have this field automatically populated with the password by clicking remember
password.
To clean a drive:
1. Click Clean Drive.
2. Select the drive to clean and click in the Drive ID field.
3. Select the Drive ID.
4. Click Start.
5. Enter your library password and click OK.
Note: You can have this field automatically populated with the password by clicking remember
password.
The drive is cleaned at the next available cycle.
To test the function of the robotic hand assembly:
1. Click Get/Put.
2. Set the loop count.
This allows you to track Gets and Puts. A warning message is displayed informing you that the
library is unavailable for host operations. Any backups in progress, fail.
3. Click Start.
4. Enter your library password and click OK.
Note: You can have this field automatically populated with the password by clicking remember
password.
To test the drive where the diagnostic cartridge is mounted or dismounted from the selected drive:
1. Click Mount or Dismount.
2. Enter a specific tape drive where the cartridge is to be mounted or dismounted.
3. Click Start.
4. Enter your library password and click OK.
Note: You can have this field automatically populated with the password by clicking remember
password.

To test the function of the robot:
1. Click the Demo tab to simulate a tape library operation.
CAUTION: Audit update required: If DEMO MODE is interrupted, Get-Put Loop operations will
become disrupted, and cartridges may not be returned to their original locations. When
DEMO MODE completes, you must IPL to re-audit the library, and your backup
software applications . You must then notify the customer to update the host cartridge
database.
2. Click Start.
3. Enter your library password and click OK.
Note: You can have this field automatically populated with the password by clicking remember
password.
Downloading a New Version of Code
Updated code can be downloaded from this screen. A reboot is necessary when the download is finished.
To display the Code Load screen:
1. Select Maintenance->Code Load.
2. Fill in the blank field provided with the filename of the code to be loaded.
This is the filename you entered during installation using the Java policy tool.
3. Click Load.
4. Select Maintenance->Reboot.
Note: It takes about 90 seconds to complete the download.
It is recommended that the download always be allowed to finish.
Note: Cancel should be used only in case of emergency.
If the Cancel button is selected during the process, the download will be immediately interrupted. This will
leave the Web-Based Library Administrator in an unstable and unpredictable state.
Generating Reports
This screen allows you to generate the following type of reports:
éLibrary
éDrive
éFSC
éTape inventory
éAll
To generate a report:
1. Click Maintenance->Report.
2. Click the type of report.
3. Click Generate Report.
4. Optionally, save the report to a file by entering the name for the file and clicking Save. You can
then print the report at a later time.

5. Click Print to print the report immediately.
6. Click Close to close the generated report window.
Contacting HP Library Support
This screens allows you to connect to the HP Support Web Site.
To do this:
1. Click Maintenance->Support.
2. Click Support.
The HP Support web page is displayed.
Rebooting the Library
To reboot your library:
1. Select Maintenance->Reboot.
2. Click Reboot.
As the library comes up, the status will appear in the bottom bar as:
éLibrary Initializing
éOnline
or
éOffline
The library must be rebooted after Configuration and/or after a Code Load.
During the initialization of a reboot, the physical configuration of the library (such as library type, number
of CAPS, drives, and panels) is checked. It may take several minutes to do this, depending on the library
configuration.

Statistics
Library Statistics
This screen provides the following library statistics for:
éGet and Put totals.
éLabel
éTarget
éMount
éMiscellaneous (such as number of moves, resets, door opens, and empty reads)
To display the Library Statistics screen:
éSelect STATS->LIBRARY
Drive Statistics
This screen provides the following drive statistics for the library:
éElement ID
éSerial number
éRow and column
éMount and dismount
éMount and dismount retries
To display the Drive Statistics screen:
éSelect STATS->DRIVES
To view all drives:
éClick All Drives button.
To view detailed information for a drive:
1. Select the drive.
2. Click Individual Drive button.
Cell Retry Statistics
These cell retry entries are only in cells that have problems (gets/puts):
éElement ID
éNumber of gets and puts by element ID
To display the Cell Statistics screen:
éSelect STATS->CELLS

Cleaning
This screen provides the following list of cleaning cartridge statistics by:
éElement ID
éLabel
éMedia type
éUsage count
éExpired status
To display the Cleaning Statistics screen:
éSelect STATS->CLEANING

Configuration
Configuring a Library
The Library Configuration screen displays the code and hardware version, as well as the build level of the
code. You can also change the following library configuration information:
éInterface type (SCSI)
éLibrary location
éDate and time
To configure the library options:
éClick CONFIG->LIBRARY.
To configure the port address for SCSI:
1. Click the SCSI tab.
2. Select the SCSI Number.
3. Click Apply.
4. Enter your library password and click OK.
Note: You can have this field automatically populated with the password by clicking remember
password.
To configure the Library Location:
1. Click the Location tab.
2. Enter company address information.
3. Click Apply.
4. Enter your library password and click OK.
Note: You can have this field automatically populated with the password by clicking remember
password.
To configure the Month/Date/Time:
1. Click the Date/Time tab and the Reload button.
2. Set the current month, date, and time.
3. Click Apply.
4. Enter your library password and click OK.
Note: You can have this field automatically populated with the password by clicking remember
password.
Configuring a Drive
To display configuration information for a drive:
1. Select CONFIG->DRIVES
2. Click to enable or disable Fast Load.
3. Optionally, click a drive to display the following information:
éElement ID
éVendor
éModel (or media type)
éInterface (SCSI)

éID
éFirmware version
To set the SCSI ID:
1. Click on the ID field and select the SCSI ID.
2. Click Apply.
3. Enter your library password and click OK.
Configuring the Network Address
The Network Address screen allows you to set:
éIP Address
éSubnet mask
éGateway
éLibrary name
éSNMP agent or recipient
To add a network address:
1. Click CONFIG->NETWORK
2. Enter the IP Address or accept the default.
3. Enter the Subnet mask or accept the default.
4. Enter the Gateway or accept the default.
5. Enter the Library Name or accept the default.
6. Click Apply.
7. Enter your library password and click OK.
Note: You can have this field automatically populated with the password by clicking remember
password.
To enable the SNMP agent:
1. Click Enable button.
2. Enter the Port number or accept the default.
3. Enter the Community Name or accept the default.
4. Enter the Grace Period (in minutes) or accept the default.
5. Click Apply.
To change recipient information:
1. Click in the appropriate box.
2. Enter new information.
3. Click Apply.
To disable a recipient:
1. Select the Host.
2. Click Clear Recipient.
3. Click Apply.

To return to the Host’s original values:
éClick Set Recipient Defaults to return the Host values to the original values (if Apply has not
be pressed).

Troubleshooting
Troubleshooting
If tapes are not being successfully mounted, dismounted, entered or ejected, there are some ways you can
troubleshoot the problem with the Web-Based Library Administrator. The following are some examples:
éView the drive retry statistics in order to see the drive with the most retries, as well as the Element
ID, Row, and Column of the drive that is having the problem. To do this:
- Select STATS->DRIVES.
Sort the columns of information by selecting the desired heading, such as Mount. The number of
mount retries can be sorted in either ascending or descending order, by clicking the heading and
using the Up or Down triangle box. Once the sort is done, you will be able to see the drive with
the most retries, and the Element ID, Row, and Column of the drive that is having the problem.
éView the cell retry statistics and the Cellmap to diagnose a hardware problem with the robotics. To
do this:
- Select STATS->CELLS.
By sorting the Cell Retry Statistics columns and selecting the rows that show the highest
numbers of retries, you can then move to the Cellmap and those selected rows will appear as
selected cells in the Cellmap. If they are clustered together, it could be an indication of a
problem with the alignment or vision of the robot.
éView the Fault System Code (FSC) to determine if a field replaceable unit (FRU) may be causing
the error. To do this:
- Select Monitor->FSC LOG

FAQs
My error rate has increased dramatically
Q: My error rate has increased dramatically. Is there some way I can diagnose the cause?
A: There could be a hardware problem with the robotic arm. To verify:
1. Click STATS->CELLS for Cell Retry Statistics.
2. Select all the cells that have the highest Gets/Puts counts.
3. Click MONITOR->CELLMAP to view the cellmap.
The previously selected cells are highlighted.
High retry rate
Q: My Get/Put retry rates are high. What is causing this?
A: There could be a hardware problem with the robotic arm. To verify:
1. Click STATS->CELLS for Cell Retry Statistics.
2. Select all the cells that have the highest Gets/Puts counts.
3. Click MONITOR->CELLMAP to view the cellmap.
The previously selected cells are highlighted.

Glossary
CAP
The cartridge access port (CAP) is an assembly that allows you to enter or eject cartridges to or from the
library without interrupting normal library operations.
Cell
A slot in the tape library that is used to store a tape cartridge. The client software locates data cartridges by
panel, column, row, and cell.
Client
This is the communications from the library to the processor.
Community
Each SNMP managed object belongs to a community. A community is defined by a community name.
Once the community name is validated then agent or manager checks to see if sending address is permitted
or has the rights for the requested operation.
Control Path
The communication pathway that allows the client to request operations and status information of the
library.
Data Path
This communication pathway allows the drives to exchange data with the client.
Demo Loop
CAUTION: Audit update required: If DEMO MODE is interrupted, Get-Put Loop operations will
become disrupted, and cartridges may not be returned to their original locations. When
DEMO MODE completes, you must IPL to re-audit the library, and your backup
software applications . You must then notify the customer to update the host cartridge
database.
éThe Demo Mode (demonstration mode) tests the functionality of the robot.
éWhen the library is in demonstration mode, the hand unloads a cartridge from a storage cell,
rotates around the Z and theta axes, and load the cartridge back to a different storage cell.
éThe maximum number of loops is 2,000.
To set the Demo loop, select:
MAINTENANCE->DIAGNOSTICS
Drive ID
The number that the library assigns the drive.
This is an internal number only and is shown for information only.

Drive SCSI ID
The SCSI address for the drive.
Drive States
Examples of valid drive states are:
Status Message Explanation
INIT Required You must initialize this drive.
Not Connected This drive is not connected to a SCSI bus.
Drive Empty There are no cartridges in this drive.
Unknown The library does not recognize the type of drive in this location.
Drive Type
Valid drive types are:
éDLT 8000
é9840
éLTO Ultrium
Element ID
The element is a location or component inside the library.
The element ID (or address) directs the robotic arm. The robotic arm responds to the SCSI element ID (or
address).
Ethernet Address
An Ethernet address is a unique number that is pre-assigned to the library. This address cannot be changed.
Expired Status
Cleaning cartridges have a limited life span. After multiple uses, a cleaning cartridge must be replaced and
disposed of at your site.
Fast Load
Fast Load adjusts the robot’s timing during cartridge mount operations.
Valid choices are:
éEnabled:
When enabled, the robot loads a tape into a drive, and then immediately performs its next task. It
does not wait for the tape drive to complete its mounting cycle.
éDisabled:
When disabled, the robot waits at the drive location until the tape is fully mounted before
beginning its next task.
Note: Some client software does not support the Fast Load feature. Consult your System Administrator
before enabling this feature.
Firmware

The firmware is the embedded software in the drive.
FSC
The 4-digit alphanumeric Fault System Code (FSC) generated by functional or diagnostic software that may
directly or indirectly be used to indicate the field replaceable unit (FRU) which may be causing the error.
FSC Log
The Fault System Code (FSC) log is a list of library-generated messages, each of which relays a FSC and
the time and date of the occurrence.
The GUI displays the last 20 events recorded for a library or drive. Events recorded are not necessarily
errors.
Each entry includes the FSC, the drive affected, number of occurrences, and the date and time of the last
occurrence.
Gateway
The gateway is a device that connects two computer networks that use different protocols. It translates
between protocols so that computers on the connected networks can exchange data.
Get
A get is when the robotic hand unloads a cartridge from its storage cell.
Get-Put Loop
During the Get-Put loop, the hand loads and unloads a cartridge from a storage cell and places it into
another location. This tests the functionality of the hand assembly.
The maximum number of loops allowed is 20.
ID
The SCSI ID (SCSI address) assigns the devices on the SCSI bus a unique electronic label. This label
allows the client system to give instructions to a specific device.
éFor UNIX workstations:
It is recommended that you use a dedicated SCSI client bus adapter. Valid entries are:
- 0 - 14 for wide SCSI adapters
- 0 - 6 for narrow SCSI adapters
éFor a SPARC:
Available addresses on the embedded system bus are 6, 5, 2, or 0 because the remaining addresses
are reserved for SUN peripherals.
éFor IBM RISC System/6000 machines
Available addresses on the embedded system bus are 6, 5, 3, and 2.
IP Address
The Internet Protocol is a four-byte value that identifies a library and makes it accessible through a network.

Label
éAlso called volser.
éValid characters are A-Z, 0-9, # (crosshatch), or trailing blanks.
éLeading blanks are not permitted.
Library Name
This is the assigned name that maps to the Internet Protocol (IP) address for a library. The library name is
assigned by your system administrator.
Library Report
The library report function generates a report that consists of the following information:
éLibrary name
éLibrary serial number
éNumber of CAPs in the library
éNumber of panels in the library
éNumber of drives
éLibrary status, such as Ready
éRevision information
éNetwork settings
éDevice ID’s
Media Type
The valid media types are :
éDLT IV (DLT 8000)
é9840
éLTO Ultrium1 (LTO Ultrium)
Mount/Dismount
During the Mount/Dismount, the tape is inserted in (mounted) and removed from (dismounted) from a drive
in order to test the functionality of the drive.
The maximum number of loops allowed is 200.
Position
A position is the cell location by panel, row, and column.
Put
A put is when the robotic hand loads a cartridge into a storage cell.
Reserved Cells
The cells in the library in which only cleaning cartridges, diagnostic cartridges, or swapped data cartridges
may reside. Only one of these cells is a swap cell.
Do not insert a data cartridge in a reserved cell, or the library will not see the cartridge.

Resets
A reset starts an initial microcode program load to a library.
During Resets (IPL), the library:
éinitializes the robotic components
éaudits any cartridges in the storage cells
éautomatically verifies some configuration values, such as drive locations and drive types
A reset occurs when:
éThe library is powered on
éThe main door is opened
éThe RESET button is pressed
Server
The server is a processor that runs an operating system and uses the library for data storage and retrieval.
SNMP
Simple Network Managment Protocol.
The SNMP protocol contains the following:
éEach SNMP managed object belongs to a community. A community is defined by a community
name. Once the community name is validated then agent or manager checks to see if sending
address is permitted or has the rights for the requested operation.
éA NMS (Network Managment station) may belong to multiple communities .
éEach SNMP message consists of three components
- version number
- community name
- data
Sorting Capability
Columns of information in each screen with a table can be sorted in ascending or descending order. For
example:
Monitor->FSC Log
Sort the columns of information by selecting the desired heading, such as Occurrences. The number of
Occurrences can be sorted in either ascending or descending order, by clicking the heading and using the
Up or Down triangle box. Once the sort is done, you will be able to easily view the highest number of
occurrences of specific FSC’s, the mechanism on which they occurred, and when they occurred.
Storage Cell
A location where data cartridges are kept in the library. The client software locates data cartridges by panel,
column, row, and cell.
Subnet Mask
The subnet mask is a four-byte notation that resolves routing with a network. The subnet separates a single
physical network into multiple logical networks for easier routing within your network.
The subnet mask field identifies the library on one of the subnets. You must get this address from your
administrator.

Example: 255.255.254.0
To change the subnet mask, select:
CONFIG->NETWORK
Swap Cell
The cell among the reserved cells into which the robot might temporarily place a data cartridge.
Usage Count
The number of times the cleaning cartridge has been used since it was installed in the library.
Vendor
Manufacturer of the drive.
Volser
The volume serial label (VOLSER) is an alphanumeric label used by client software to identify a
volume, and sometimes the tape contents.
•Also called tape label.
•Valid characters are A-Z, 0-9, # (crosshatch), or trailing blanks.
•Leading blanks are not permitted.
Location ID
The cell location by panel, row, and column.
Target
The cell location by panel, row, and column.
Threshold
The number of times to use the cleaning cartridge before the library expires it.