HPc9861a 4400c Installation instructions

hp scanjet 4400c series
and 5400c series scanners
setup and support guide

2
Copyright information
© Copyright Hewlett-Packard Company
2001
All rights reserved. Reproduction,
adaptation, or translation without prior
written permission is prohibited, except as
allowed under copyright laws.
Trademark credits
Microsoft ®, Windows ®, and
Windows NT ®, are U.S. registered
trademarks of Microsoft Corporation.
EnergyStar ® is a registered service mark of
the United States Environmental Protection
Agency.
All other products mentioned herein might
be trademarks of their respective
companies.
Warranty
The information contained in this document
is subject to change without notice.
Hewlett-Packard makes no warranty of any
kind with respect to this information.
HEWLETT-PACKARD SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for any
direct, indirect, incidental, consequential, or
other damage alleged in connection with the
furnishing or use of this information.
NOTICE TO U.S. GOVERNMENT
USERS: RESTRICTED RIGHTS
COMMERCIAL COMPUTER SOFTWARE:
“Use, duplication, or disclosure by the
Government is subject to restrictions as set
forth in subparagraph (c) (1) (ii) of the Rights
in Technical Data Clause at DFARS 52.227-
7013.”
Material scanned by this product might be
protected by governmental laws and other
regulations, such as copyright laws. The
customer is solely responsible for complying
with all such laws and regulations.

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1Installing and
troubleshooting
This section provides information for installing the scanner and resolving issues that
might occur during installation. For usage problems after installation, see the user’s
manual.
Installing the scanner and accessories
Before you begin
●Make sure you have a USB or parallel interface connection in your computer.
●Uninstall any previous HP scanning software on your computer.
●If you are connecting the scanner to a Macintosh computer and this scanner
supports the Mac OS, locate the Macintosh CD and documentation.
●For a detailed listing of which scanner models are affected by the note “some
models only,” see the user’s manual.
System requirements
See the box in which the scanner shipped.

4 Installing and troubleshooting
1. Check the box contents
●HP Scanjet 4400c series or 5400c
series scanner
●HP Precisionscan Pro CD-ROM
●USB cable
●Parallel cable (some models only)
●Power cable
●HP Scanjet Transparency
Adapter (XPA) with
accessories (some models
only)
●HP Scanjet Automatic
Document Feeder (ADF)
(some models only)
ADF
CD-ROM
XPA
scanner
USB cable
parallel cable
XPA positioning plate
power cable

Installing and troubleshooting 5
2. Install the software
a Quit all open programs.
b Locate the HP Precisionscan Pro CD-ROM that is appropriate for your
language.
c Insert the CD-ROM into your computer.
Follow the instructions on screen, or, if the installation program does not start
automatically: On the Start menu, click Run and type: x:setup.exe, where x
is the letter of the CD-ROM drive.
Note: The installation program suggests which interface connection you should
use.
3. Unlock the scanner (some models only)
Locate the lock on the bottom of the scanner, and then use your finger to move
the lock to the unlocked position. If the lock is not completely in the unlocked
position, you will hear a grinding noise when you try to scan

6 Installing and troubleshooting
4. Connect the ADF (some models only)
If your scanner came with an ADF or you purchased one separately, attach the
ADF to the scanner. Use the ADF to scan multiple pages.
a Attach the ADF to the scanner.
b Connect the ADF cable to its port on the scanner.
c Attach the input tray to the ADF. Insert the tabs on the input tray into the
slots on the ADF. Gently push the input tray until you hear a click.
See the user’s manual for usage instructions.
ADF port

Installing and troubleshooting 7
5. Connect the interface cable
Windows: During the software installation, you or the installation software chose an
interface connection. For USB use the following instructions. For parallel, skip to “If
you are using parallel.”
For USB: Connect the USB cable between the USB port on the scanner and the
USB port on the computer.
If you are using parallel:
a Shut down the computer. If you do NOT have a printer, skip to step c.
b Disconnect the printer parallel cable from your computer and connect it to
the parallel port on the scanner (printer icon).
c Connect your computer to the remaining parallel port on the scanner
(computer icon) using a parallel cable.
Do NOT connect the USB cable.
Note: If your scanner did not come with a parallel cable and you need to use a
parallel connection (you don't have USB), see the read me file for
information on how to purchase the correct parallel cable (HP part
number C9874A).
parallel port
USB port

8 Installing and troubleshooting
6. Connect the power cable
a Connect the power cable between the scanner and a surge protector or an
easily accessible, grounded wall outlet. This turns on the scanner.
b If you shut down the computer, restart it now.
Note: When your computer detects new hardware, you might see a message
indicating a file was not found. To resolve this message, browse to your
CD-ROM drive, and then click OK to close the dialog box.
7. Start scanning
Choose one of the following:
●Scanner buttons. Scan directly to a destination by pressing one of the
buttons on the front panel. See the user’s manual for an overview of scanner
buttons.
●HP Precisionscan Pro software. Use the software to view or change the
scanned image.

Installing and troubleshooting 9
8. Connect the XPA (optional) (some models only)
To scan 35 mm slides or negatives:
a Connect the XPA cable to its port on the scanner.
b If you shut down the computer, restart it now.
c Launch or restart the HP Precisionscan Pro software.
See the user’s manual for usage instructions.
Find help and support
●For product support and specifications, see the "Support, warranty, and
specifications" on page 23.
●For installation troubleshooting, see the information later in this section.
●For more information about your scanner, see the user’s manual.
●For scanning ideas, tips, and optional accessories, visit the HP Scanjet
website at http://www.scanjet.hp.com.
●For customer support on the Web, visit http://www.hp.com/go/support.
The HP Photo Printing software is available in English only in some countries.
For help in your language, press the Photo Reprint button on the scanner, click
Help, and then click Quick Reference Guide.
XPA port

10 Installing and troubleshooting
Performing basic installation
troubleshooting
If the scanner or software is not working, perform these steps first:
●Check that the power cable is securely connected between the scanner and a
live electrical outlet or a surge protector that is turned on.
●Make sure you have properly and securely connected the scanner to the
computer using either the universal serial bus (USB) or the parallel input/output
(I/O) interface. See "Using interface connections" on page 12.
●If the scanner is making a loud grinding noise, make sure the scanner is
unlocked. Move the lock to the unlocked position.
●Disconnect the power cable from the scanner and turn off the computer. After
30 seconds, reconnect the power cable and then turn on the computer, in that
order.
●If you receive installation file errors, or the scanning software will not run, make
sure all programs are closed and complete the following steps:
a If you have any previous versions of HP scanning software, uninstall that
software. (To uninstall the software, follow the instructions that came with
the software.)
b Double-click the Add/Remove Programs icon.
c Select the HP Precisionscan Pro software and click Add/Remove [for
Windows 95, Windows 98, Windows Millennium Edition (Me), and
Windows NT] or Change (for Windows 2000).
d After the welcome screen, double-click the Repair option on the second
screen. (Choosing Repair will reinstall the software with the same options
you chose the first time.)
e Follow the instructions on the screen.
f If you still receive installation file errors or the scanning software will not
run, uninstall and reinstall the HP scanning software. See "Uninstalling the
software" on page 22.

Installing and troubleshooting 11
●Make sure your computer meets the minimum system requirements. See the
box in which the scanner shipped. If you do not have enough hard-disk space,
remove unnecessary files or install the software on a different disk drive.
●If using a parallel cable, make sure you only use the power supply, cables, and
accessories supplied with the equipment or expressly approved by HP.
●If you receive a message such as “Destination Directory Is Invalid” or “Program
Folder Is Invalid” during installation, type a valid destination folder, find a valid
folder by clicking Browse, or restore the defaults. The destination folder name
cannot contain the following characters: /, \, :, ?, *,<, >, “, or |.
●If you need more advanced help with the interface connection, see "Using
interface connections" on page 12 for USB and parallel cable compatibility and
troubleshooting.
●If the troubleshooting information you need is not shown here, refer to the HP
Precisionscan Pro Read Me for the most recent information.
●If your scanner did not come with a parallel cable and you need to use a parallel
connection (you don't have USB), see the read me file for information on how to
purchase the correct parallel cable (HP part number C9874A).

12 Installing and troubleshooting
Using interface connections
The scanner can be connected to the computer using a USB interface connection,
which is recommended for optimal performance. Parallel interface connections are
also provided on all models; however only some models ship with parallel cables in
the box. When you run the installation program for the scanning software, the
program checks to see if the computer supports USB.
If the installation program displays a message saying it cannot find USB but you
think you have it, see "Verifying USB compatibility" on page 13. If you are having
trouble with a parallel connection, see "Verifying parallel compatibility" on page 14.

Installing and troubleshooting 13
Verifying USB compatibility
The scanner can be connected to a computer using a USB interface connection. You
can use a USB connection if your computer meets these requirements:
●The computer has a USB connector on the back (see below).
●The computer is running Microsoft  Windows 98, Windows 2000, or
Windows Me.
Note: USB connections are not supported in Windows 95 and Windows NT 4.0.
●In the computer BIOS, USB is enabled. In some older computers, it is disabled.
See the documentation that came with the computer. If you change the BIOS,
restart the computer and reinstall the software.
If USB still is not detected, see "Performing basic installation troubleshooting" on
page 10, or use the parallel connection. See "Verifying parallel compatibility" on
page 14.
USB port on
the scanner
USB port on
the computer

14 Installing and troubleshooting
Verifying parallel compatibility
The scanner can be connected to a computer using a parallel interface connection.
Make sure you use the parallel cable that was shipped in the box or a parallel cable
expressly approved by HP. You must use a parallel interface connection if you
choose parallel during the scanning software installation or your computer fits one or
both of the following:
●Your computer is running Windows 95 or Windows NT 4.0.
●Your computer does NOT have a USB port.
connects to the computer connects to the printer

Installing and troubleshooting 15
Parallel connection troubleshooting
To verify that your parallel installation is recognized in the software, follow these
steps:
Windows 95, Windows 98, or Windows Me:
1From the Start menu, point to Settings, and click Control Panel.
2Double-click the System icon.
3On the Device Manager tab, click on the plus sign next to Scanners (Windows
95) or Imaging Device (Windows 98 and Me). If the parallel cable was installed
properly, the HP scanner identification will be listed. If it isn’t here, try reinstalling
the hardware.
Windows 2000:
1From the Start menu, point to Settings, point to Control Panel, and then click
System.
2Select the Hardware tab and click Device Manager.
3Click on the plus sign next to Imaging Devices. If the parallel cable was
installed properly, the HP scanner identification will be listed. If it isn’t here, try
reinstalling the hardware.
Windows NT 4.0:
Remove the HP Precisionscan Pro software and reinstall it. If reinstalling the
software does not correct the problem, contact your NT system administrator or
Microsoft support for NT.

16 Installing and troubleshooting
If the parallel cable still does not work, follow these steps (all operating
systems):
1Refer to basic installation troubleshooting. See "Performing basic installation
troubleshooting" on page 10.
2If the power connection is secure, but the software does not find the scanner,
check for a device conflict. See "Check for a device conflict" on page 17.
3If you have checked for a secure power connection and for device conflicts, and
the software still does not find the scanner, check for a resource conflict. See
"Check for a resource conflict" on page 18.
4If you have checked the power connection, device conflicts, and resource
conflicts, and your scanner is still not working, check the parallel port settings.
See "Check the parallel port settings" on page 20.
5If the troubleshooting information you need is not shown here, refer to the HP
Precisionscan Pro Read Me for the most recent information.

Installing and troubleshooting 17
Check for a device conflict
A device conflict occurs when there is a problem with the exterior connections
between the different hardware peripherals.
Windows 95, Windows 98, or Windows Me:
1On the Start menu, point to Settings, and click Control Panel.
2Double-click the System icon.
3Click the Device Manager tab.
4Double-click Scanners (Windows 95) or Imaging Device (Windows 98 and
Me).
5If an exclamation point icon or question mark appears adjacent to the scanner
name, a device conflict might exist. To remove the device conflict, make sure
that only a printer—and not any other kind of device—is connected to the
scanner’s parallel port. If the device connected to the parallel port is removed,
then shut down and restart the computer.
Windows 2000:
1On the Start menu, point to Settings, point to Control Panel, and then click
System.
2On the Hardware tab, click Device Manager.
3Double-click Imaging Devices.
4If an exclamation point icon or question mark appears adjacent to the scanner
name, a device conflict might exist. To remove the device conflict, make sure
that only a printer—and not any other kind of device—is connected to the
scanner’s parallel port. If the device connected to the parallel port is removed,
then shut down and restart the computer.
Windows NT 4.0:
The parallel port might be experiencing a conflict with another device on the
same Interrupt Request (IRQ), or the parallel port setting might not be correct.
See "Check for a resource conflict" on page 18 and "Check the parallel port
settings" on page 20.

18 Installing and troubleshooting
Check for a resource conflict
A resource conflict occurs when a problem exists with internal connections.
Resource conflicts can include either Input/Output (I/O) or Interrupt Request Lines
(IRQ) conflicts.
An I/O base (Input/Output) conflict occurs when a request is made for a certain
resource, and a resource problem prevents that request from being granted.
Interrupt Request Lines (IRQs) are hardware lines over which devices can send
interrupt signals to the microprocessor. When you add a new device to a computer,
you sometimes need to set its IRQ number by setting a DIP switch. This specifies
which interrupt line the device can use. An IRQ conflict occurs when multiple
requests are made for the same resource. Check for resource (I/O base and IRQ)
conflicts in the Device Manager.
Windows 95, Windows 98, and Windows Me:
1On the Start menu, point to Settings, and click Control Panel.
2Double-click the System icon.
3Click the Device Manager tab.
4Double-click Scanners (Windows 95) or Imaging Device (Windows 98 and
Me).
5Look for an exclamation point in front of the scanner name. The exclamation
point indicates a resource conflict.
Note: For some computers, the sound card might be trying to share an IRQ with
the LPT port. If that is the case, select the Sound Card in the Device
Manager, and then click Properties to change its resource settings so
that the sound card uses a separate IRQ. For more information regarding
these settings, see the documentation provided with your computer.

Installing and troubleshooting 19
Windows 2000:
1On the Start menu, point to Settings, point to Control Panel, and then click
System.
2On the Hardware tab, click Device Manager.
3Click on the plus sign next to Ports (COM & LPT), and double-click the ECP
Printer Port.
4On the Resource tab, look in the Conflict Device List area for a conflict.
Windows NT 4.0:
1On the Start menu, point to Programs, point to Administrative Tools
(Common), and click Windows NT Diagnostics.
2On the Resources tab, click IRQ. Verify the numbers listed against the
numbers in your computer documentation.

20 Installing and troubleshooting
Check the parallel port settings
Check to make sure the parallel ports have the correct settings.
Windows 95, Windows 98, and Windows Me:
1On the Start menu, point to Settings, and click Control Panel.
2Double-click the System icon.
3Click the Device Manager tab.
4Double-click Ports. Verify the numbers listed against the numbers in your
computer documentation.
5If the scanner still does not work, see "If the parallel port still does not work,
follow these steps (all operating systems):" below.
Windows 2000:
1On the Start menu, point to Settings, and click Control Panel.
2Double-click the System icon.
3On the Hardware tab, click Device Manager.
4Click on the plus sign next to Ports (COM & LPT), and double-click the ECP
Printer Port. Verify the numbers listed against the numbers in your computer
documentation.
5If the scanner still does not work, see "If the parallel port still does not work,
follow these steps (all operating systems):" below.