HBX-R
Functions are analogous to the HBX-S as described above. The HBX-R can get
power using PoC (power over cable 9~24vDC) from compatible Senders such as
HSM-44-BX. However, HBX-S does not provide PoC.
5.0 Troubleshooting
If you are experiencing problems getting the Extender to work properly, please
use the following troubleshooting suggestions.
•Check the state of “Video” and “Link” LEDs next to HDBaseT UTP Connector.
•Make sure that the UTP or STP cable meets requirements. Use a shorter
cable to test if cable length is the issue.
•You must make sure the video output source is not exceeding video
resoltuion supported by the extender. For example 4K at 60 Hz refresh rate
with 4:4:4 chroma sampling is not supported. You may have to set the video
resolution of your source to 4K at 30 Hz 4:4:4, or 4K at 60 Hz 4:2:0 max.
•If the problem is in DDC channel, due to your source operating at high DDC
clock rate or if the source does not support clock stretching, you may need
to connect an additional buffer such as the HD-AUD to your source.
Contacting Hall Research
If you determine that your Extender is malfunctioning, do not attempt to repair
the unit instead, contact Hall Research Technical Support at 714-641-6607. To
return the unit to Hall Research you must first get a Return Authorization
(RMA) number. Package the unit carefully, if returning. We recommend that you
use the original container.
