Hughes Network Systems HN7000S User manual

HN System
Upgrading to a Model HN7000S
Remote Terminal
1037076-0001
Revision B
October 12, 2006

Copyright © 2006 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems,
LLC. DIRECWAY is a trademark of The DIRECTV Group, Inc. All other trademarks are the property
of their respective owners.

• Important safety information
1037076-0001 Revision B iii
Important safety information
For your safety and protection, read this entire manual before you
attempt to install the HN7000S terminal. In particular, read this
safety section carefully. Keep this safety information where you
can refer to it if necessary.
Types of warnings used
in this manual
This section introduces the various types of warnings used in this
manual to alert you to possible safety hazards.
CAUTION
Indicates a potentially hazardous situation, which, if not
avoided, may result in minor or moderate injury.
CAUTION
Indicates a situation or practice that might result in property
damage.

• Important safety information
iv 1037076-0001 Revision B

• Contents
1037076-0001 Revision B v
Contents
Important safety information . . . . . . . . . . . . . . . . . . . . . iii
Types of warnings used in this manual . . . . . . . . . . . . . . . . . . . iii
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii
Revision record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Obtaining help during the upgrade. . . . . . . . . . . . . . . . . . . . . . . .1
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Summary of the upgrade process . . . . . . . . . . . . . . . . . . . . . . . . .2
Chapter 2
Uninstalling your current remote terminal . . . . . . . . . . .3
Inventorying upgrade kit components . . . . . . . . . . . . . . . . . . . . .3
Uninstalling a DW4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Removing ICS software from your computer . . . . . . . . . . . . .4
Windows 98 SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Uninstalling DIRECWAY software from your computer . . . .5
Disconnecting the receive (IRU) and transmit (ITU) modems
from your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Uninstalling a DW6000 or DW7000 . . . . . . . . . . . . . . . . . . . . . .8
Chapter 3
Installing the HN7000S remote terminal . . . . . . . . . . . .11
Attaching the terminal to the pedestal base . . . . . . . . . . . . . . . .11
Disabling web browser proxy settings . . . . . . . . . . . . . . . . . . . .12
Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Configuring your computer’s TCP/IP settings. . . . . . . . . . . . . .15
Windows 98 SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

• Contents
vi 1037076-0001 Revision B
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
MacIntosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Connecting component cables . . . . . . . . . . . . . . . . . . . . . . . . . .25
Testing the connection between the computer and terminal . . .26
Troubleshooting a failed ping test . . . . . . . . . . . . . . . . . . . . .29
Registering the terminal for service . . . . . . . . . . . . . . . . . . . . . .29
Chapter 4
Completing the upgrade . . . . . . . . . . . . . . . . . . . . . . . . .37
Confirming the terminal’s software is current . . . . . . . . . . . . . .37
Accessing myHughesNet.com . . . . . . . . . . . . . . . . . . . . . . . . . .39
Downloading the LCCU. . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Downloading the HN7000S user guide . . . . . . . . . . . . . . . . .41
Printing the System Information page . . . . . . . . . . . . . . . . . . . .41
Creating a shortcut to the System Control Center . . . . . . . . . . .44
Reconfiguring your network . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Appendix A
Configuring Windows network settings manually for
static IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Accessing the System Control Center for addressing
information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Windows 98SE or Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Appendix B
Conformance with standards and directives. . . . . . . . .59
Safety – operating conditions for Canada . . . . . . . . . . . . . . . . .59
Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Electromagnetic compatibility (EMI) . . . . . . . . . . . . . . . . . . . .60
FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
R&TTE (EU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Telecommunications standards . . . . . . . . . . . . . . . . . . . . . . . . .61
IPoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Repairs in the United States . . . . . . . . . . . . . . . . . . . . . . . . . .62
Canada – equipment attachment limitations. . . . . . . . . . . . . .62
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . .63
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

• Figures
1037076-0001 Revision B vii
Figures
Chapter 2
1. Inventorying HN7000S upgrade kit components . . . . . . . . . . . . . . . . . . . . . . . . .3
2. Uninstalling a DW4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
3. Uninstalling a DW6000/DW7000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Chapter 3
4. Attaching the HN7000S terminal to the pedestal base . . . . . . . . . . . . . . . . . . . .12
5. Selecting the Connections tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
6. Accessing LAN settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
7. Accessing proxy settings: Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . .14
8. Accessing proxy settings: Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
9. Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
10. Network window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
11. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
12. Gateway tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
13. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
14. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
15. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
16. Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
17. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
18. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
19. Mac System Preferences menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
20. Mac Network screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
21. Select DHCP from the Configure drop-down menu . . . . . . . . . . . . . . . . . . . . .24
22. Connecting component cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
23. Selecting the Run option from the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . .27
24. Opening a Command window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
25. Successful ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
26. Failed ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
27. Accessing the terminal’s System Control Center . . . . . . . . . . . . . . . . . . . . . . . .30
28. Entering your zip code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
29. Verifying your location is correct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
30. Registration in Progress screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
31. Accessing the registration server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
32. Entering your SAN and PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

• Figures
viii 1037076-0001 Revision B
33. Swapping the old terminal with the HN7000S terminal. . . . . . . . . . . . . . . . . . .33
34. Recording registration information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
35. Restarting the HN7000S terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
36. Closing the terminal reset screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Chapter 4
37. Accessing the system status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
38. Confirming terminal software is current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
39. My HughesNet welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
40. Accessing the system information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
41. Printing the system information page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
42. Creating a shortcut to the System Control Center . . . . . . . . . . . . . . . . . . . . . . .44
43. Entering the System Control Center URL in the Create Shortcut window . . . .44
44. Entering the name of the shortcut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Appendix A
45. Accessing the System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
46. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
47. Network dialog with Configuration tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
48. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
49. Entering the terminal’s IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
50. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
51. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
52. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
53. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
54. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
56. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
55. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
57. Entering the preferred DNS server address . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Appendix B
58. IPoS symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

• Tables
1037076-0001 Revision B ix
Tables
Appendix B
1. HN7000S standards compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

• Tables
x1037076-0001 Revision B