Hughes Direcway DW6000 User manual

1033295-0001
Revision A
March 31, 2006
Hughes
DW6000/DW6002 Series
Installation Guide

Copyright © 2003, 2004, 2006 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.

• Contents
1033295-0001 Revision A iii
Contents
Important safety information . . . . . . . . . . . . . . . . . . . xvii
Types of warnings used in this manual . . . . . . . . . . . . . . . . . .xvii
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Audience profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Organization and updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Revision record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxii
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Equipment overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Equipment and cable specifications . . . . . . . . . . . . . . . . . . . . . . .4
Installation methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Satellite-based commissioning (SBC) overview . . . . . . . . . . . . .8
SBC configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Chapter 2
Installing the DW6000 using satellite-based
commissioning (SBC). . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
System pre-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Installation PC requirements . . . . . . . . . . . . . . . . . . . . . . . . .10
Customer installation requirements . . . . . . . . . . . . . . . . . . . .10
Summary of DW6000 installation process. . . . . . . . . . . . . . . . .12
Post-installation tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
DW6000 items required for installation. . . . . . . . . . . . . . . . . . .14
Qualifying the customer’s PC with the qualification tool . . .14
Installing the antenna assembly . . . . . . . . . . . . . . . . . . . . . . . . .15
The power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
AC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
DC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Assembling the DW6000 and connecting it to the installer PC .18
Powering up and reading the DW6000 LED display . . . . . . . . .21
Obtaining the IP address and testing the Ethernet
connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Uploading the SBC configuration file to the DW6000 . . . . . . .23
Commissioning the DW6000 . . . . . . . . . . . . . . . . . . . . . . . . . . .26

• Contents
iv 1033295-0001 Revision A
Post-installation tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Confirming all files up-to-date . . . . . . . . . . . . . . . . . . . . . . . .40
Connecting the DW6000 to the customer’s computer . . . . . .42
If the customer cannot browse . . . . . . . . . . . . . . . . . . . . . .42
Printing the System Information page . . . . . . . . . . . . . . . . . .43
Creating a shortcut to the System Control Center . . . . . . . . .44
Chapter 3
The System Control Center . . . . . . . . . . . . . . . . . . . . . .45
System Control Center overview . . . . . . . . . . . . . . . . . . . . . . . .46
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . .47
If the System Control Center is not accessible. . . . . . . . . . . .48
The Home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Connectivity Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Receive Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . .56
Transmit status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
The Connectivity Test Link . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Network Operations Center (NOC) Connectivity . . . . . . . . .62
The Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Advanced pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Chapter 4
DW6000 LEDs and troubleshooting . . . . . . . . . . . . . . .67
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Cannot surf but can access the System Control Center . . . . . . .68
Checking that the unit is commissioned. . . . . . . . . . . . . . . . .68
Checking receive signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Checking transmit signal . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Checking that TCP acceleration is operational . . . . . . . . . . .71
Checking Network Operations Center (NOC) connectivity. .72
Checking for viruses and firewall issues . . . . . . . . . . . . . . . .74
Cannot access the System Control Center . . . . . . . . . . . . . . . . .74
The DW6000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
All LEDs off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Checking the Power LED. . . . . . . . . . . . . . . . . . . . . . . . . . . .77

• Contents
1033295-0001 Revision A v
Checking the LAN LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
LAN LED is lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
If LAN LED stays lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
If LAN LED goes dark . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Device other than computer connected to DW6000 . . . . . . . . .80
Problem: Receive LED not on . . . . . . . . . . . . . . . . . . . . . . . .80
Problem: System LED not lit . . . . . . . . . . . . . . . . . . . . . . . . .80
Problem: Power LED not on . . . . . . . . . . . . . . . . . . . . . . . . .81
Problem: Power LED blinking . . . . . . . . . . . . . . . . . . . . . . . .81
Appendix A
Installing the DW6000 using dial-up commissioning . .83
System pre-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Installation PC requirements . . . . . . . . . . . . . . . . . . . . . . . . .83
Customer installation requirements . . . . . . . . . . . . . . . . . . . .84
Summary of DW6000 installation process. . . . . . . . . . . . . . . . .85
Post-installation tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Installing the antenna assembly . . . . . . . . . . . . . . . . . . . . . . . . .86
Installing the installation software . . . . . . . . . . . . . . . . . . . . . .87
Installing the DW6000 using a modem . . . . . . . . . . . . . . . . . . .89
Qualifying the customer’s PC with the qualification tool . . .91
The power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
AC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
DC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Modem installation method . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Powering up and reading the DW6000 LED display . . . . . . . . .97
Obtaining the IP address and testing the Ethernet connection97
Running the DW6000 installation software, commissioning, and
registering the customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Post-commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Peaking the satellite signal . . . . . . . . . . . . . . . . . . . . . . . . . .105
Connecting the DW6000 to the customer’s computer . . . . .111
Post-installation tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
If the customer cannot surf. . . . . . . . . . . . . . . . . . . . . . . . . .112
Appendix B
Installing the DW6000 using the Installer Console. . .113
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Items needed for installation . . . . . . . . . . . . . . . . . . . . . . . . . .114
Qualifying the customer’s PC with the qualification tool . .114
Installation PC requirements . . . . . . . . . . . . . . . . . . . . . . . .114
Customer installation requirements . . . . . . . . . . . . . . . . . . .115
Installing the antenna assembly . . . . . . . . . . . . . . . . . . . . . . . .116
The power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

• Contents
vi 1033295-0001 Revision A
AC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
DC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Installer console installation method . . . . . . . . . . . . . . . . . .119
Powering up and reading the DW6000 LED display . . . . . . . .123
Obtaining the IP address and testing the Ethernet
connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Communicating with the DW6000 via Hyperterminal . . . . . .125
Configuring Boot Parameters . . . . . . . . . . . . . . . . . . . . . . . .129
The Installation Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Antenna Pointing - Receiver. . . . . . . . . . . . . . . . . . . . . . .132
Antenna Pointing - Transmitter, Manual . . . . . . . . . . . . .134
Antenna Pointing - Transmitter, Automatic . . . . . . . . . . .134
Force ranging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Verifying software download. . . . . . . . . . . . . . . . . . . . . . . . . .136
DW6000 status information via the Installer Console . . . . . . .137
Verifying correct DW6000 operation. . . . . . . . . . . . . . . . . . . .138
Displaying traffic statistics . . . . . . . . . . . . . . . . . . . . . . . . . .139
Displaying PEP statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .139
The Final Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Other options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Display active routing table . . . . . . . . . . . . . . . . . . . . . . .140
Reset history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Reading factory information. . . . . . . . . . . . . . . . . . . . . . .140
Appendix C
Configuring the installer laptop for IP addressing. . .141
Windows 98SE and ME . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Appendix D
Installing VADB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
VADB pre-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Installation procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Verifying the VADB profile is loaded on the DW6002. . . .151
Testing the telephone line. . . . . . . . . . . . . . . . . . . . . . . . . . .153
Connecting the DW6002 to the telephone line. . . . . . . . . . .153
Testing VADB functionality . . . . . . . . . . . . . . . . . . . . . . . .154
DW6002 LED appearance during VADB operation . . . . . . . .156
Troubleshooting VADB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Appendix E
Using the Fallback Updater utility . . . . . . . . . . . . . . . .159
Saving the utility on the installer laptop. . . . . . . . . . . . . . . . . .159

• Contents
1033295-0001 Revision A vii
Configuring the TCP/IP properties on the installer laptop. . . .160
Windows 98SE and ME . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Updating the fallback.bin file. . . . . . . . . . . . . . . . . . . . . . . . . .166
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Appendix F
Disabling the Web browser’s proxy connection . . . . .171
Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Appendix G
Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Installation summary and checklist . . . . . . . . . . . . . . . . . . . . .175
Appendix H
Lat/Long Decimals to Minutes Table. . . . . . . . . . . . . .177
Appendix I
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . .179
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Abbreviations and Acronyms . . . . . . . . . . . . . . . . . . . .187
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189

• Contents
viii 1033295-0001 Revision A

• Figures
1033295-0001 Revision A ix
Figures
Chapter 1
1. DW6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
2. Remote site with DW6000 installed, single computer . . . . . . . . . . . . . . . . . . . . .2
3. Remote site with DW6000 installed, wired (Ethernet) LAN . . . . . . . . . . . . . . . .3
4. Remote site with DW6000 installed, wireless LAN. . . . . . . . . . . . . . . . . . . . . . .3
Chapter 2
5. Items required for installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
6. AC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
7. DC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
8. Orienting pedestal base and DW6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
9. DW6000 ridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
10. Two front guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
11. Pedestal base clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
12. Connecting component interconnection cables . . . . . . . . . . . . . . . . . . . . . . . . .20
13. TCP/IP Properties screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
14. Successful ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
15. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
16. Advanced page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
17. Setup screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
18. Configuration File Upload screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
19. Locating the sbc.cfg file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
20. Confirming sbc.cfg file upload to the DW6000 . . . . . . . . . . . . . . . . . . . . . . . . .25
21. Initial registration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
22. Antenna location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
23. Entering location manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
24. Verifying antenna location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
25. Selecting the satellite and transponder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
26. Entering satellite parameters manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
27. Verifying satellite parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
28. Receive pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
29. Receive pointing results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
30. Cross Pol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
31. Manual cross-pol warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
32. Manual cross-pol test results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

• Figures
x1033295-0001 Revision A
33. Selecting the registration server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
34. Registration in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
35. Secure connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
36. Entering SAN and PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
37. Registration information (to be recorded on Quick Start Guide) . . . . . . . . . . . .38
38. Registration complete - restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
39. Close for terminal reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
40. System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
41. System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
42. Final configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
43. System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
44. Creating a shortcut on the desktop to the System Control Center . . . . . . . . . . .44
Chapter 3
45. System Control Center Home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
46. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
47. Successful ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
48. System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
49. System Status indicator reporting a problem . . . . . . . . . . . . . . . . . . . . . . . . . . .49
50. System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
51. Reception info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
52. DW6000 connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
53. Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
54. System Information; print and save this page . . . . . . . . . . . . . . . . . . . . . . . . . .62
55. Connectivity Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
56. Help menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
57. Advanced pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Chapter 4
58. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
59. Reception info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
60. Transmission info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
61. System Status, TCP Acceleration Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
62. Connectivity Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
63. Successful ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
64. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
65. DW6000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
66. DW6000 power and cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Appendix A
67. Installation screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
68. Device Installation Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

• Figures
1033295-0001 Revision A xi
69. Websetup Welcome screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
70. Items required for installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
71. AC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
72. DC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
73. Orienting pedestal base and DW6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
74. DW6000 ridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
75. Two front guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
76. Pedestal base clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
77. Connecting the power supply and installer PC to the DW6000 . . . . . . . . . . . . .96
78. TCP/IP Properties screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
79. Successful ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
80. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
81. Welcome screen; choose proper registration server . . . . . . . . . . . . . . . . . . . . . .99
82. Websetup - Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
83. Dial up connection may be necessary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
84. Registration Connection - Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
85. Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
86. Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
87. Enter ZIP code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
88. Antenna Pointing - Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
89. Finish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
90. Antenna Location; verify ZIP code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
91. Antenna Pointing - Satellite Parameters screen . . . . . . . . . . . . . . . . . . . . . . . .106
92. Antenna Pointing - Receiver screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
93. Start manual cross-pol; pass and peak isolation . . . . . . . . . . . . . . . . . . . . . . . .107
94. Transmit pointing caution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
95. Transmit pointing caution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
96. Manual ACP caution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
97. Manual cross-pol passed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
98. Auto cross-pol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
99. Transmit pointing caution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
100. ACP passes; select Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
101. Exiting Antenna Pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
102. Final cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Appendix B
103. Items required for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
104. AC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
105. DC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
106. Orienting pedestal base and DW6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
107. DW6000 ridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

• Figures
xii 1033295-0001 Revision A
108. Two front guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
109. Pedestal base clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
110. Connecting component interconnection cables . . . . . . . . . . . . . . . . . . . . . . . .122
111. TCP/IP Properties screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
112. Successful ping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
113. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
114. Connection Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
115. Connect To . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
116. DW6000 Properties, Settings tab selected . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
117. ASCII Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
118. Initial Install Console screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
119. BOOT ROM installer console Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .128
120. Satellite Interface Statistics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
121. VSAT Return Path Parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
122. Display Current Configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
123. Installation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
124. Antenna Pointing - Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
125. Display Main Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
126. DW6000 reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
127. Display Main Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
128. Display Traffic Statistics screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
129. Display PEP Statistics screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
130. Final Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
131. Active Routing Table display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
132. Reset history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Appendix C
133. Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
134. Network window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
135. TCP/IP Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
136. Gateway tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
137. Network and Dial-up Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
138. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
139. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
140. Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
141. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
142. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Appendix D
143. Advanced pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
144. Verifying the VADB profile is loaded on the DW6002. . . . . . . . . . . . . . . . . .152
145. Final hardware installation for VADB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

• Figures
1033295-0001 Revision A xiii
146. Verify VADBLINK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
147. DW6002 LED appearance during VADB operation . . . . . . . . . . . . . . . . . . . .156
Appendix E
148. Saving the Fallback Updater utility on the installer laptop . . . . . . . . . . . . . . .159
149. Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
150. Network window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
151. TCP/IP Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
152. Network and Dial-up Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
153. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
154. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
155. Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
156. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
157. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
158. Successful ping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
159. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
160. Entering the DW6000’s IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
161. Failed ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Appendix F
162. Internet Options, Connections tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
163. “Use a proxy browser” unchecked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
164. Proxy settings screen; delete HTTP information . . . . . . . . . . . . . . . . . . . . . . .173
165. Direct Connection to the Internet disables proxy . . . . . . . . . . . . . . . . . . . . . . .173

• Figures
xiv 1033295-0001 Revision A

• Tables
1033295-0001 Revision A xv
Tables
Chapter 1
1. DW6000 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
2. RG-6 cable specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
3. RG-11 cable specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
4. Heliax cable specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Chapter 3
5. Receive code (RxCode) messages and corrective actions . . . . . . . . . . . . . . . . .53
6. Transmit (TxCode) messages and corrective actions . . . . . . . . . . . . . . . . . . . . .57
Chapter 4
7. DW6000 LED operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Appendix D
8. DW6002 LED appearance during VADB operation . . . . . . . . . . . . . . . . . . . .157

• Tables
xvi 1033295-0001 Revision A

• Important safety information
1033295-0001 Revision A xvii
Important safety information
For your safety and protection, read this entire manual before you
attempt to install the DW6000. In particular, read this safety
section carefully. Keep this safety information where you can
refer to it if necessary.
Types of warnings used
in this manual
This section introduces the various types of warnings used in this
manual to alert you to possible safety hazards.
DANGER
Indicates an imminent electric shock hazard, which, if not
avoided, will result in death or serious injury.
WARNING
Indicates a potential electric shock hazard, which, if not
avoided, could result in death or serious injury.
DANGER
Indicates an imminently hazardous situation, which, if not
avoided, will result in death or serious injury.
WARNING
Indicates a potentially hazardous situation, which, if not
avoided, could result in death or serious injury.

• Important safety information
xviii 1033295-0001 Revision A
Note: A note provides additional information.
CAUTION
Indicates a potentially hazardous situation, which, if not
avoided, may result in minor or moderate injury.
CAUTION
Indicates a situation or practice that might result in property
damage.

• About this document
1033295-0001 Revision A xix
About this document
Scope and audience This manual describes installing and servicing the Hughes
DW6000 terminal. The instructions in this manual are also
applicable to the DW6002. The DW6002 is a DW6000 equipped
with an internal modem to support the Virtual Private Network
Automatic Dial Backup (VADB) feature.
This manual addresses installers, network system engineers, and
network operators who install, commission, operate, and maintain
the system.
Audience profile The DW6000/DW6002 is installed by professional
telecommunications installers. This product cannot be installed
by the end user.
There are four primary audiences:
•Hughes Installers – at this time, only Hughes installers will
install this product.
•Installer trainers, who prepare separate instructions for the
installers.
•Call center operators, who respond to user’s calls.
•Call center trainers, who train call center operators.
Organization and
updates
This manual is organized into the following chapters and
appendices:
Chapter 1 – Introduction gives an overview of the DW6000 and
its components.
Chapter 2 – Installing the DW6000 using satellite-based
commissioning (SBC) explains how to install the DW6000 using
satellite-based commissioning (SBC).
Chapter 3 – The System Control Center describes the System
Control Center that provides configuration and status
information.
Chapter 4 – DW6000 LEDs and troubleshooting describes LED
activity and troubleshooting strategies.

• About this document
xx 1033295-0001 Revision A
Appendix A – Installing the DW6000 using dial-up
commissioning provides instructions on how to use the backup
dial commissioning method.
Appendix B – Installing the DW6000 using the Installer Console
explains how to use the Installer Console to commission
DW6000s for enterprise customers. Only use this installation
method if instructed to do so by Hughes.
Appendix C – Configuring the installer laptop for IP addressing
provides information on configuring the laptop in various
Microsoft operating systems.
Appendix D – Installing VADB provides instructions on how to
install the optional Virtual Private Network Automatic Dial
Backup (VADB) feature.
Appendix E – Using the Fallback Updater utility explains how to
use the Fallback Updater utility to update the fallback.bin file on
a DW6000.
Appendix F – Disabling the Web browser’s proxy connection
explains how to disable proxy server settings for Internet
Explorer and Netscape.
Appendix G – Installation checklist provides an installation
checklist.
Appendix H – Lat/Long Decimals to Minutes Table provides
conversion information for installations where this data is entered
manually.
There is also a safety summary, glossary, list of abbreviations and
acronyms, and index.