Hughes HN9400 User manual

1038554-0001
Revision B
March 2, 2011
HN9400 Satellite Router
Installation Guide

Copyright © 2010-2011 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems, LLC.
All other trademarks are the property of their respective owners.

Contents
Understanding safety alert messages.................................................................................xi
Messages concerning personal injury.....................................................................................................xi
Messages concerning property damage...................................................................................................xi
Safety symbols........................................................................................................................................xi
Chapter 1: Satellite router overview..............................................................1
Scope of this installation guide................................................................................................................2
Satellite router specications...................................................................................................................2
LAN port conguration............................................................................................................................2
Chapter 2: Preparing for installation.............................................................5
Installation summary................................................................................................................................6
Installation checklist.................................................................................................................................7
Items required for installation..................................................................................................................8
Conducting a site survey..........................................................................................................................9
Power supply information........................................................................................................................9
Computer and networking requirements................................................................................................10
Computer requirements..............................................................................................................10
Networking and Internet browser requirements.........................................................................11
Related components...............................................................................................................................11
Antenna......................................................................................................................................11
IFL cables...................................................................................................................................12
Requirements for cables, connectors, and ground blocks..............................................12
Labeling the IFL cables..................................................................................................12
Hub or similar network device...................................................................................................12
Instructions for related components...........................................................................................12
Chapter 3: Installing the satellite router......................................................15
Prerequisites for installing the router.....................................................................................................16
Selecting the router installation location................................................................................................16
Ventilation and heat sources.......................................................................................................16
Router operating position.......................................................................................................................16
Connecting the transmit and receive cables...........................................................................................17
Connecting the installer laptop to the router..........................................................................................18
Connecting the power supply.................................................................................................................19
Connecting an AC/DC power supply.........................................................................................19
Connecting and assembling a DC/DC power supply.................................................................20
Powering up the router...........................................................................................................................21
AC/DC power supply.................................................................................................................21
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DC/DC power supply.................................................................................................................21
LEDS on power-up.................................................................................................................................21
Chapter 4: Commissioning the satellite router...........................................23
Satellite-based commissioning...............................................................................................................24
Obtaining an IP address from the satellite router.......................................................................24
Verifying the Ethernet connection..............................................................................................25
Uploading the sbc.cfg le to the satellite router........................................................................26
Entering commissioning parameters..........................................................................................28
Entering the antenna location.........................................................................................29
Entering the antenna location (manual entry)................................................................30
Entering satellite parameters..........................................................................................31
Entering satellite parameters (manual entry)..................................................................33
Entering radio parameters..............................................................................................35
Receive antenna pointing – Ka-band..........................................................................................39
Receive antenna pointing – Ku-band.........................................................................................43
Transmit antenna pointing – Ku-band........................................................................................43
Registering the satellite router....................................................................................................45
Registering in the United States or Canada (consumer installations)............................47
Registering outside the United States and Canada, and enterprise installations............49
Completing registration..................................................................................................50
Manual commissioning .........................................................................................................................52
Entering parameters—manual commissioning..........................................................................53
Manually accessing the antenna pointing screens......................................................................55
Software download—manual commissioning............................................................................55
Chapter 5: Completing the installation........................................................57
Conrming that the satellite router’s les are up to date.......................................................................58
Connecting the satellite router to the customer’s computer...................................................................59
Verify that the customer can browse the Internet...................................................................................59
Printing the System Information page....................................................................................................60
Creating a shortcut to the System Control Center..................................................................................60
Installation complete..............................................................................................................................61
Chapter 6: System Control Center...............................................................63
Accessing the System Control Center....................................................................................................64
System Control Center home page.........................................................................................................64
Text links....................................................................................................................................65
Common features on System Control Center screens............................................................................66
Button links................................................................................................................................67
System Status button......................................................................................................68
IPSec icon...........................................................................................................68
Links in the left panel.................................................................................................................69
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Contents

Small icon on System Control Center screens (Advanced Pages).............................................69
Status and information screens...................................................................................................70
Red ag indicator...........................................................................................................70
Features a customer may not see............................................................................................................71
System Status page.................................................................................................................................71
Reception Information page...................................................................................................................73
Examining receive status............................................................................................................74
Transmission Information page..............................................................................................................75
Examining transmit status..........................................................................................................75
System Information page........................................................................................................................76
Help page................................................................................................................................................78
System Control Center tools for troubleshooting...................................................................................79
Chapter 7: LEDs............................................................................................81
Front panel LEDs...................................................................................................................................82
LAN port LEDs......................................................................................................................................83
Using LEDs for troubleshooting............................................................................................................83
Chapter 8: Troubleshooting..........................................................................85
Important troubleshooting information..................................................................................................86
Troubleshooting reference diagram........................................................................................................86
Troubleshooting common problems.......................................................................................................87
Cannot access the Internet......................................................................................................................88
Conrming that the satellite router is commissioned.................................................................89
Conrming the receive signal....................................................................................................90
Conrming the transmit signal...................................................................................................90
Conrming that TCP Acceleration is operational......................................................................91
Conrming that Web Acceleration is operational......................................................................92
Conrming NOC connectivity...................................................................................................93
Conrming NOC connectivity (Static IP Address)........................................................94
Conrming Internet connectivity...............................................................................................95
Checking the DNS setting..............................................................................................95
Checking for viruses and rewall issues....................................................................................96
Cannot access the System Control Center..............................................................................................96
Satellite router connected directly to a computer.......................................................................96
Satellite router connected to an Ethernet device........................................................................96
Using the front panel LEDs for troubleshooting....................................................................................97
Power LED off and one or more LEDs ashing........................................................................98
All LEDs ashing.......................................................................................................................98
All LEDs off...............................................................................................................................98
Checking the Power LED...........................................................................................................99
Checking the LAN LED.............................................................................................................99
Problem with a connected device.........................................................................................................100
Transmit LED is off..................................................................................................................100
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Receive LED is off...................................................................................................................101
System LED is off....................................................................................................................101
Using the LAN port LEDs for troubleshooting ...................................................................................102
Orange LED and the front panel LAN LED are both off.........................................................102
Orange LED is on but the front panel LAN LED is not...........................................................102
Troubleshooting other problems...........................................................................................................102
Slow speed or intermittent operation........................................................................................103
Viewing problem-related statistics.......................................................................................................103
Checking for possible AC outlet problems..........................................................................................104
Chapter 9: Advanced Pages........................................................................105
Accessing the Advanced Pages............................................................................................................106
Expanding and collapsing menus.........................................................................................................107
Opening the Installation sub-menu.......................................................................................................107
Appendix A: LNB selection reference........................................................109
Appendix B: Updating the router software...............................................111
Extracting les.....................................................................................................................................111
Update instructions...............................................................................................................................111
Appendix C: Standards compliance...........................................................113
Safety – Operating conditions for Canada...........................................................................................113
Repairs in Canada.....................................................................................................................113
Electromagnetic interference (EMI).....................................................................................................114
FCC Part 15..............................................................................................................................114
Canada Class B warning...........................................................................................................114
R&TTE (EU)............................................................................................................................114
Electromagnetic compatibility (EMC).................................................................................................115
R&TTE (EU)............................................................................................................................115
IPoS......................................................................................................................................................115
Appendix D: Acronyms used in this guide................................................117
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Contents

Table of Figures
Figure 1: HN9400 satellite router.....................................................................................................................................1
Figure 2: Satellite router and related terminal components.............................................................................................6
Figure 3: AC power supply for the HN9400 satellite router............................................................................................9
Figure 4: HN9400 in vertical position............................................................................................................................17
Figure 5: Connecting the transmit and receive cables to the router...............................................................................17
Figure 6: Connecting the installer laptop computer to the router...................................................................................18
Figure 7: Connecting an AC power supply....................................................................................................................20
Figure 8: DC/DC power supply.....................................................................................................................................20
Figure 9: Successful ping test.........................................................................................................................................25
Figure 10: Failed ping test..............................................................................................................................................25
Figure 11: Satellite Setup menu.....................................................................................................................................27
Figure 12: Conguration File Upload screen.................................................................................................................28
Figure 13: Conrming the sbc.cfg le upload...............................................................................................................28
Figure 14: Satellite Setup menu.....................................................................................................................................29
Figure 15: Antenna Location screen..............................................................................................................................30
Figure 16: Verication of Antenna Location screen......................................................................................................30
Figure 17: Manual Entry of Antenna Location screen...................................................................................................31
Figure 18: Satellite Parameters screen...........................................................................................................................32
Figure 19: Verifying the satellite parameters screen......................................................................................................33
Figure 20: Satellite Parameters screen...........................................................................................................................34
Figure 21: Manual Entry of Satellite Parameters screen................................................................................................34
Figure 22: Receive LNB Selection screen—two variations...........................................................................................36
Figure 23: Verication of Receive LNB Parameters screen..........................................................................................37
Figure 24: Transmit Radio Parameters screen................................................................................................................37
Figure 25: Selecting the transmit radio by part number.................................................................................................38
Figure 26: Verication of Transmit Radio Parameters screen.......................................................................................39
Figure 27: Receive Antenna Pointing screen.................................................................................................................40
Figure 28: DAPT Antenna Pointing Status window......................................................................................................40
Figure 29: DAPT Antenna Pointing Status window – nal validation passed..............................................................41
Figure 30: KA Antenna Pointing Validation screen – nal validation passed...............................................................42
Figure 31: Receive pointing screen with signal quality window...................................................................................43
Figure 32: Initiating a manual cross-polarization test....................................................................................................44
Figure 33: Manual cross-polarization warning message................................................................................................45
Figure 34: Manual cross-polarization test results...........................................................................................................45
Figure 35: Selecting the registration server....................................................................................................................46
Figure 36: Registration in Progress screen.....................................................................................................................47
Figure 37: Redirect notication message.......................................................................................................................47
Figure 38: Installer notice and subscriber agreement screen.........................................................................................48
Figure 39: Entering SAN and PIN.................................................................................................................................49
Figure 40: Entering a site ID..........................................................................................................................................50
Figure 41: Registration Welcome screen........................................................................................................................51
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Figure 42: Registration screen with router identication information...........................................................................51
Figure 43: Registration complete – restarting the router................................................................................................52
Figure 44: Satellite Setup menu.....................................................................................................................................53
Figure 45: Manual Commissioning page.......................................................................................................................54
Figure 46: Antenna pointing screen...............................................................................................................................55
Figure 47: System Status page.......................................................................................................................................58
Figure 48: Connecting the HN9400 to the customer’s computer...................................................................................59
Figure 49: Icon used to create shortcut..........................................................................................................................61
Figure 50: System Control Center home page...............................................................................................................65
Figure 51: Common features on System Control Center screens..................................................................................66
Figure 52: System Control Center button links..............................................................................................................67
Figure 53: IPSec icon.....................................................................................................................................................68
Figure 54: Icon for accessing the Advanced Pages........................................................................................................69
Figure 55: Format of status and information screens.....................................................................................................70
Figure 56: Red ag problem indicator...........................................................................................................................71
Figure 57: System Status page.......................................................................................................................................72
Figure 58: Reception Information page..........................................................................................................................73
Figure 59: Finding additional Receive Status information............................................................................................74
Figure 60: List of all RxCodes.......................................................................................................................................74
Figure 61: Transmission Information page....................................................................................................................75
Figure 62: Finding additional Transmit Status information...........................................................................................76
Figure 63: List of TxCodes (not all codes are shown)...................................................................................................76
Figure 64: System Information page..............................................................................................................................77
Figure 65: Help page......................................................................................................................................................79
Figure 66: Front panel LEDs on the HN9400 router......................................................................................................82
Figure 67: LAN port LEDs............................................................................................................................................83
Figure 68: Troubleshooting reference diagram..............................................................................................................87
Figure 69: Problem Troubleshooting page.....................................................................................................................88
Figure 70: System Info page..........................................................................................................................................89
Figure 71: Reception Info page......................................................................................................................................90
Figure 72: Transmission Info page.................................................................................................................................90
Figure 73: Conrming that TCP Acceleration is operational........................................................................................91
Figure 74: Connectivity Test – initial page....................................................................................................................93
Figure 75: Connectivity Test – results page...................................................................................................................94
Figure 76: Detailed Problem Statistics.........................................................................................................................103
Figure 77: Selecting a category of statistics.................................................................................................................104
Figure 78: Icon for accessing Advanced Pages (arrow)...............................................................................................106
Figure 79: Advanced Pages example showing the Advanced menu............................................................................106
Figure 80: Selection aid for Ka-band LNBs.................................................................................................................109
Figure 81: Selection aid for Ku-band LNBs................................................................................................................110
Figure 82: IPoS symbol................................................................................................................................................115
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Table of Figures

Table ofTables
Table 1: Specications for the HN9400 satellite router...................................................................................................2
Table 2: Power supply specications for the HN9400 satellite router...........................................................................10
Table 3: Related installation documents.........................................................................................................................13
Table 4: Button links on System Control Center screens...............................................................................................67
Table 5: System Status button colors.............................................................................................................................68
Table 6: System Status page parameters........................................................................................................................72
Table 7: Reception Information page parameters...........................................................................................................73
Table 8: Transmission Information page parameters.....................................................................................................75
Table 9: System Information page parameters – HN9400 Info section.........................................................................77
Table 10: Front panel LED indications..........................................................................................................................82
Table 11: HN9400 standards compliance.....................................................................................................................113
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to avoid them.
These messages are identied by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some
cases possible death, read and comply with all safety alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could result in
personal injury or in some cases death, as explained below. Each of these signal words indicates
the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if
not avoided, could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate injury.
Messages concerning property damage
NOTICE is used for messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results—but not personal injury.
Safety symbols
The generic safety alert symbol calls attention to a potential personal injury hazard.
It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal
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word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate
a specic type of hazard (for example, re or electric shock). If other hazard symbols are used
in this document they are identied in this section.
Additional symbols
This document also uses these symbols:
Indicates a safety alert message that concerns a potential electric shock hazard.
Indicates a safety alert message that concerns a potentially hazardous situation in
which you could be exposed to radio frequency (RF) energy.
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Chapter
1
Satellite router overview
The HN9400 satellite router connects to a satellite network to provide Internet
or intranet service or both to a host—typically a computer—or to multiple hosts
Topics:
•Scope of this installation guide on a wired (Ethernet) or wireless LAN. The router has two Ethernet LAN ports
•Satellite router specifications so it can be connected to one or two LAN subnets. The HN9400 satellite router
is designed to meet the needs of enterprise business customers, small business
users, and consumers.
•LAN port configuration
The HN9400 is an IP router, and so it eliminates the need for an external router.
The HN9400 can be used in either a Ka-band or Ku-band bent-pipe satellite
network. This installation guide includes instructions for both Ka-band and
Ku-band installations.
Figure 1: HN9400 satellite router
Terminology
In this installation guide:
•Satellite router and router both refer to the HN9400 satellite router.
•Installer Support refers to organizations that provide assistance to
professional installers of Hughes satellite equipment. If you do not know
who provides your support, contact your program manager.
•Acronyms are identied in Acronyms used in this guide on page 117.
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Scope of this installation guide
This installation guide explains how to install, commission, activate, and troubleshoot the HN9400
satellite router. It also contains certain reference information concerning operation of the satellite
router, such as troubleshooting information.
Audience
This guide is intended to be used by professional installers. It may also be useful for:
• Trainers who train installers
• Call center operators who respond to customers’ calls
Satellite router specifications
Table 1: Specifications for the HN9400 satellite router
1.6 lb (0.73 kg)Weight
8.0 inches (20.3 cm)Height
1.6 inches (4.1 cm); 2.4 inches (6.1 cm) at baseWidth
9.0 inches (22.9 cm)Depth
32 ºF to 122 ºF (0 ºC to 50 ºC)
Above 5,000 ft (1,524 m) altitude, the maximum
temperature is reduced by 1 ºC per 1,000 ft (305 m).
Operating temperature range
5% to 90% non-condensingOperating humidity range
Up to 15,000 ft (4,572 m)Altitude
ConvectionCooling method
TCP/IP (Transmission Control Protocol / Internet
Protocol) protocol suite
Protocol support
Ka-band or Ku-bandSupported frequency ranges
Two RJ-45 Ethernet LAN ports supporting 10BaseT
or 100BaseT operation
Network interface ports
See Power supply information on page 9.
Power supplies and power requirements
LAN port configuration
The satellite router’s two LAN ports support the following congurations:
• Dual port, single subnet – Only one LAN port is congured with an IP address at the NOC,
which means the router supports one subnet. This is the default conguration.
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Satellite router overviewChapter 1

• Dual port, independent subnet – Each LAN port is congured with a separate IP address at
the NOC, which means the router supports independent subnets.
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Chapter 1Satellite router overview

Chapter
2
Preparing for installation
This section describes preparations for installing the satellite router and includes
information you should know before you begin. Review this information before
Topics:
•Installation summary you install the satellite router, antenna assembly, antenna mount, or IFL cables.
Refer also to Installation summary on page 6.
•Installation checklist
•Items required for installation To install the satellite router, you need the Installation Reference Sheet and
installation specication. These two documents contain parameters you need to
•Conducting a site survey
•Power supply information install the router and other installation information. The Installation Reference
Sheet is specic to a single installation site. The installation specication is
•Computer and networking
requirements customer-specic; it applies to all terminal installations for a specic customer.
From your installation support web site, print the Installation Reference Sheet
•Related components for your installation site and the applicable installation specication. (To nd
the correct installation specication, search for the customer’s name in the title.)
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Installation summary
This guide explains how to install the HN9400 satellite router. It includes limited information
about other satellite terminal components. The satellite router is the small indoor unit. The
satellite terminal includes the satellite router and the antenna, radio assembly, and IFL cables,
as shown in Figure 2: Satellite router and related terminal components on page 6.
Figure 2: Satellite router and related terminal components
This summary focuses on installation of the satellite router, but also includes some information
on related tasks such as antenna installation and pointing. The tasks listed below are the main
installation tasks, but these are not all of the installation tasks.
Complete all steps in the order they are presented in this installation guide unless you have a
specic reason for doing them in a different order. In any case, make sure all steps are completed.
You must install the antenna before the satellite router can be commissioned. Then you point
the antenna as part of the router commissioning procedure.
Details for the satellite router installation tasks are included in later chapters in this guide.
Preparing for the installation
• Make sure you have all items required for installation, including the Installation Reference
Sheet and installation specication, all equipment to be installed, and required tools for the
outdoor equipment.
•Consumer installations only: Make sure the customer's computer meets the requirements
listed in Computer and networking requirements on page 10.
• Conduct a site survey.
• Assemble and install the antenna and radio as instructed in the antenna installation guide.
Installing the satellite router
• Connect the transmit and receive cables.
• Connect the router to the installer laptop.
• Connect the power supply.
• Power up the router and observe the LEDs to verify normal operation.
Commissioning the router and pointing the antenna
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Preparing for installationChapter 2

•Upload the sbc.cfg le (if you are instructed to upload it).
• Enter the antenna location and satellite and radio parameters.
• Point the antenna.
• Register the satellite router.
Completing the installation
• Conrm that all les are current.
• Connect the router to the customer’s computer.
Installation checklist
To help ensure a successful installation, pay careful attention to the items listed in the checklist
below as you install the satellite router, antenna, and IFL cables.
IFL cables
For specic cable information see Table 3: Related installation documents on page 13.
Use only Hughes-approved cables.
Do not exceed maximum length for the ODU type (1 W or 2 W), cable type, and cable part
number.
Do not exceed the cable bend radius.
Properly terminate cables.
Connectors and connections
Use only connector types approved for cable type used. Check all connections for tightness.
Outdoors:
Make sure F connectors connected to the radio assembly are tightened to 20 inch-lb torque.
Carefully follow waterproong procedures, using dielectric grease and Hughes-approved
weatherproof tape.
Power source
Check AC power outlet for correct wiring
Before connecting the router power supply to the AC power source (using a surge protector),
use an AC outlet tester to verify that the outlet is wired correctly. Wiring problems may include:
• Hot and neutral wires reversed
• Neutral and ground wires reversed
• Open ground (incomplete connection)
• Open neutral
If the outlet is wired improperly, notify the customer you are not permitted to connect the system
to a faulty outlet. Do not proceed with installation until a properly wired outlet is provided.
Check neutral-ground (N-G) voltage
With a digital multimeter set to AC voltage, measure the voltage between neutral and ground
at the AC power outlet. If the N-G voltage measures 2 VAC or greater, please advise the customer
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Chapter 2Preparing for installation

to have an electrician evaluate the electrical power outlet. N-G voltages may have a negative
impact on the performance of electronic equipment.
Grounding (router, antenna, radio, and IFL)
Adhere to Hughes grounding requirements.
Use only approved ground wires, ground blocks, lugs, and clamps.
For detailed information refer to the appropriate FSB, as listed in Table 3: Related installation
documents on page 13.
Items required for installation
To install the HN9400 satellite router, you need:
• HN9400 satellite router
• Power supply (provided in the shipping carton)
• Surge protector (recommended), provided by the customer
• Cat-5 Ethernet cable
•sbc.cfg le (if you are instructed to upload it)
• Installation Reference Sheet and installation specication (provided to the installer)
Notes
sbc.cfg le – If needed, you can download the most current sbc.cfg le from your installation
support web site.
SAN and PIN or site ID – Identication numbers are required to register the satellite router.
Customers who purchased their system from a Hughes retail channel in the United States or
Canada receive an order conrmation e-mail containing their site account number (SAN) and
personal identication number (PIN). For enterprise customers or customers outside the United
States and Canada, you need a site ID to register the router.
DC/DC power supply – If the site has a DC power source, it requires a DC/DC power supply.
See Table 2: Power supply specications for the HN9400 satellite router on page 10. The
installer must provide the wire required to assemble the DC input power cable.
Additional equipment
• Antenna
• Hughes antenna pointing tool (DAPT for Ka-band, DAPT or OPI for Ku-band)
• IFL cables, cable connectors, and ground blocks
For more information on these items, see Related components on page 11.
No tools are required to install the router. For tools needed to install the antenna mount and
antenna and point the antenna, see:
•Antenna Site Preparation and Mount Installation Guide (1035678-0001)
• The installation guide for the antenna model you are installing
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Preparing for installationChapter 2