Hussmann SC-21 User manual
SC-21 INSTALLATION
P/N 3148885_B
July 2021
French P/N 3148886
MANUAL - STORE CONNECT SC-21 SITE INSTALLATOIN
Site Planning & Provisioning Guide
IMPORTANT
Keep in Store for Future Reference
Store Connect Predictive Analytics System
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Indicate[s] a hazardous situaon
which, if not avoided, will result in death or
serious injury.
–Indicate[s] a hazardous situ-
aon which, if not avoided, could result in
death or serious injury.
– Indicate[s] a hazardous situaon
which, if not avoided, could result in minor
or moderate injury.
Not related to personal injury –
Indicates[s] situaons, which if not avoided, could
result in damage to equipment.
BEFORE YOU BEGIN
Read the safety information completely and carefully.
Please wear all required personal protecve equipment
according to OSHA regulaons, and be sure to comply with
the precauons described in this manual to protect you and
others from possible harm. The ANSI denions below detail
and clarify the magnitude and urgency of potential harm, dam-
age and problems arising from misuse or improper installaon.
Relave to their potenal danger, the denions are divided
into four parts as dened by ANSI Z535 Series.
Working Near the Public
Cordon o all work areas with cones, cauon tape, warning
signs and/or barricades. Maintain a work area of at least 5
feet from the public. Is a second person required to prevent
the public from entering the work area when the work area
cannot be adequately cordoned o?
Electrical Hazards
Are all live electrical hazards protected from public access;
i.e., de-energized/locked out or cordoned o? Is proper
signage in place? Make sure the work area is cordoned
o.
Electrical / LOTO
Does the project require you to work with live electricity?
If yes, have you received appropriate training? Do you
have appropriate locks and tags to de-energize or isolate
the electrical supply?
• Read and observe all CAUTIONS and WARNINGS shown
throughout these instrucons.
• Each person working on or near the installaon
described must wear safety glasses or goggles.
• Block access to the work area by customers or other
personnel to prevent injury.
• Read and follow all industry safety recommendaons
and established procedures.
• Wiring must be 2 wire with ground and rated for
75°C (176°F).
SAFETY
This warning does not mean that Hussmann products
will cause cancer or reproductive harm, or is in
violation of any product-safety standards or
requirements. As clarified by the California State
government, Proposition 65 can be considered more of
a‘right to know’ law than a pure product safetylaw.
When used as designed, Hussmann believes that our
products are notharmful. We provide the Proposition
65 warning to stay in compliance with California State
law. It is your responsibility to provide accurate
Proposition 65 warning labels to your customers when
necessary. For more information on Proposition 65,
please visit the California State government website.
August 31, 2018
This warning does not mean that Hussmann products will cause cancer or reproducve harm,
or is in violaon of any product-safety standards or requirements. As claried by the California
State government, Proposion 65 can be considered more of a ‘right to know’ law than a pure
product safety law. When used as designed, Hussmann believes that our products are not
harmful. We provide the Proposion 65 warning to stay in compliance with California State
law. It is your responsibility to provide accurate Proposion 65 warning labels to your customers
when necessary. For more informaon on Proposion 65, please visit the California State
government website.
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StoreConneCt SC-21 P/N 3148885_B
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Risk of fire or electric shock. Only qualified
service technicians shoould install or service
this equipment. If not qualified, do not
attempt installation.
REVISION HISTORY
REVISION B
1. .................. Added warranty informaon
REVISION A
1. ...............................Original issue.
IMPORTANT!
All operations must be carried out by qualied personnel.
Make electrical connections as short as possible, and do not wind them around electrically connected
parts. Make sure the power meters are switched o before the working on electrical connections. Follow
electrical connection instructions carefully when connecting loads.
Electrostatic Discharge (ESD)
Hussmann recommends industry workers use antistatic wrist straps, wrist strap, or ground bracelets
when working on electronic devices, which can be damaged by electrostatic discharge.
To avoid causing static discharge, do not touch the electronic components on the boards.
e SC-21 includes an LTE Modem which: Contains FCC ID: XPYTOBYL201
Contains IC: 8595A-TOBYL201
FCC Declaration of Conformity
is device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference re-
ceived, including interference that may cause undesired operation.
Radiofrequency radiation exposure Information: this equipment complies with radiation exposure limits
prescribed for an uncontrolled environment for xed and mobile use conditions. is equipment should
be installed and operated with a minimum distance of 20cm between the radiator and the body of the
user or nearby persons. is transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter except as authorized in the certication of the product.
e gain of the system antenna(s) used for TOBY-L201, MPCI-L201 modules (i.e. the combined trans-
mission line, connector, cable losses and radiating element gain) must not exceed 9.8 dBi (700 MHz, i.e.
LTE FDD-17 band), 10.2 dBi (750 MHz, i.e. LTE FDD-13 band), 10.0 dBi (850 MHz, i.e. UMTS FDD-5
or LTE FDD-5 band), 6.8 dBi (1700 MHz, i.e. AWS or LTE FDD-4 band), 8.5dBi (1900MHz, i.e. UMTS
FDD-2 or LTE FDD-2 band) for mobile and xed or mobile operating congurations.
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TABLE OF CONTENTS
SAFETY BEFORE YOU BEGIN 2
SAFETY STATEMENTS & FCC DECLARATION OF CONFORMITY 3
STORECONNECT SC-21 DEVICE OVERVIEW 5
SPECIFICATIONS 5
MECHANICAL 5
ELECTRICAL 5
ENVIRONMENTAL OPERATING PARAMETERS 5
STORAGE PARAMETERS 5
SITE INFORMATION FORM 6
PRE-INSTALLATION PROVISIONING 6
WHAT IS PROVISIONING? 6
WHAT STEPS ARE REQUIRED AND WHO COMPLETES THEM? 6
STORECONNECT EQUIPMENT 6
STORECONNECT LITE 7
STORECONNECT 7
EQUIPMENT ANATOMY 7
RECOMMENDED MATERIAL LIST 9
STORECONNECT GENERAL INSTALLATION GUIDELINES 9
TIME ALLOTMENT 9
SPACE CONSTRAINTS & PLANNING 9
INTERNET CONNECTIVITY 9
ETHERNET CABLES 9
STORECONNECT SITE INSTALLATION 10
FIND A LOCATION FOR STORECONNECT HARDWARE 10
INSTALL THE SC-21 10
CONNECTING THE REFRIGERATION CONTROLLER TO THE SC-21 11
COMPLETE APPLICATION CONNECTIONS VIA PROVISIONING 12
STORECONNECT INSTALLATION CHECKLIST 12
FREQUENTLY ASKED QUESTIONS 13
CONTACT INFORMATION AND SUPPORT 14
WARRANTY INFORMATION 15
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StoreConneCt SC-21 P/N 3148885_B
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Pre-Installation Planning
StoreConnect SC-21 device overview
e StoreConnect SC-21 is the center of the on-premise StoreConnect hardware. e SC-21 is the data
concentrator (aka Hub) for all information being fed to the StoreConnect Analytics cloud. e SC-21 has
the following features:
• Small form factor, wall mountable.
• 5 - 1GB Ethernet ports – 1 for WAN, 2 for Controllers, 2 for Sensors.
• Built in LTE modem
• Memory, storage and computing power for all StoreConnect conguration installations.
• Low power, uses 24 volt, 1 Amp DC. AC Adapter included.
Specications:
ELECTRICAL
• Input Voltage: 8 to 60VDC
• Operating Current: 0.25A Typical @ 24VDC
MECHANICAL
• Dimensions: 215 x 115 x 50mm (8.5 x 4.5 x 2.0in)
• Weight: 1.0lb (454.0g)
ENVIRONMENTAL
Operating Parameters
• Temperature: -20C to +50C (-5 to 120F)
• Humidity (non-condensing): 20% to 90%
• MTBF: 30.3 Years at 55C
Storage Parameters
• Temperature: -40C to +85C
• Humidity (non-condensing): 5% to 95%
Note: e SC-21 is intended to be installed in a restricted access area
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Site Information Form
e StoreConnect Site Information Form is used as a guideline for electricians, store IT, store support,
and site managers to gather up the necessary information for creating a database entry for a site on the
StoreConnect Provisioning Tool in addition to providing the proper required equipment and connec-
tions for each StoreConnect site. If the refrigeration controller is an Emerson E2 controller, the rmware
version must be 3.0 or higher.
e content of the Site Information Form addresses site information (such as the name, address of store,
key personnel, etc.), store networking information, refrigeration controller information, and other in-
formation that needs to be sent such as a circuit schedule of the store’s refrigeration system and the store
layout. It is recommended to designate spaces to hang hardware before the installation.
Pre-Installation Provisioning
What is Provisioning?
Provisioning is the process of connecting all the hardware, controller applications and algorithms into
the StoreConnect cloud and onsite at the site. e StoreConnect Provisioning Tool is an application used
to enter store information into StoreConnect’s database by the user. is tool helps the user go step by
step through the store’s information and make it readable by the database. For an in-depth explanation of
the StoreConnect Provisioning Tool, see the Provisioning Tool Handbook.
What steps are required and who completes them?
Once the circuit schedule and completed Site Information Form has been sent to the StoreConnect Ad-
ministrator and StoreConnect Provisioning Tool user, the pre-installation provisioning process can start.
Follow the pre-installation steps listed in the StoreConnect Provisioning Tool Handbook for direction.
It’s important to note, this is a time-consuming process and needs to be completed before the installation.
NOTE: StoreConnect logins will need to be created for rst-time users of the provisioning
tool or StoreConnect.
StoreConnect Equipment
Based on what equipment is needed for a site (determined from the Installation Form, provisioning, and
site layout), Hussmann will send all necessary inventory to the qualied installation team or the store
itself. Shipping will need to be determined in advance of the installation. e estimate and proposal will
determine what equipment will be provided by the StoreConnect and what, if any, equipment/parts will
be procured during installation.
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StoreConneCt SC-21 P/N 3148885_B
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e following shows the typical StoreConnect equipment is typically required for an installation:
StoreConnect Lite:
• SC-21 Communications Data HUB
• AC Power Adapter for SC-21 Communications Data HUB
• High-Gain LTE Antennas
• Ethernet CAT5/6 Cables – to be built on site due to individual site length requirements
• Shielded RJ45 Connectors
StoreConnect:
• StoreConnect Lite components (above)
• 5 or 8 port Ethernet switch (optional)
• Power Meters and Current Transducers (CT’s) for all devices to be monitored.
Equipment Anatomy
Figure 1: Case front and botom with mounting tabs shown
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Figure 2: Top of case showing LTE Antenna SMA connectors
e photo below shows the Ethernet and power connections. For any questions, please reference the
StoreConnect Handbook or contact your StoreConnect representative.
Figure 3: Ethernet and Power connectors
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StoreConneCt SC-21 P/N 3148885_B
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Recommended Material List
e following is a list of standard and recommended materials that are used for a StoreConnect installa-
tion. e StoreConnect Equipment and any quantities will be specic to the actual estimate, proposal and
job site. e electrician and carpenter material lists are general requirements. It is recommended that a
site visit take place prior to installation day in order to properly plan the layout and any carpentry, electri-
cal conduit, and additional electrical connections that may be required.
StoreConnect General Installation Guidelines
Time Allotment
A typical StoreConnect Lite installation generally takes 2 team members (1 being an electrician)
½ - 1 day to properly install the solution. StoreConnect installation with power meters can take anywhere
from ½ to 2 days to complete. For a distributed protocol application, the duration may be longer due to
the location of the assets and connection points at the site. In this case, we would recommend 1-4 days
for an installation. Be aware of where the network switch for the store is located. It may be required that
the installation have a Cat5/6 cable run from the SC-21 to the network switch which will also include
additional time.
Space Constraints & Planning
Depending on the refrigeration system equipment conguration, space may be an issue. If the site in-
cludes Power Meters, it is best to locate the Power Meters on the rack or protocols in order to minimize
any extension of the connected Current Transformers. e SC-21 can be mounted to any wall, preferably
close to the site network main switch in the refrigeration system room. Note: e SC-21 must be mount-
ed with the SMA Antenna connectors facing up.
Internet Connectivity
Internet connections can made in 2 ways: 1) via the internal LTE Modem, 2) through the stores LAN
(local area network) or stores VLAN (vendor network) using the WAN Ethernet port on the SC-21. If the
site will be using the LAN connection, a separate site networking document and release will need to be
completed prior to installation in order to verify and test network requirements.
Ethernet Cables
Cat5e or Cat6 shielded cable must be used along
with shielded RJ45 connectors to reduce unintended
radio emissions. e RJ45’s look like the following:
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StoreConnect Site Installation
In the Pre-Installation Form, the electricians can visualize how a site is supposed to be installed given the
site’s specic equipment demands. A typical installation takes at least a full day of work and can take even
longer if the store is a protocol site. e site installation will also require the electrician and site personnel
to complete some forms of provisioning while on site. e list below is the step-by-step procedure neces-
sary to successfully complete a StoreConnect installation.
Find a location for StoreConnect hardware
If the site is using Cellular LTE for it’s internet connection, it is important to nd a location for the SC-21
that has good cellular reception and an AC power outlet nearby. Finding a central location between the
refrigeration controllers and the power meters to minimize Cat5 cabling runs will reduce install time.
Generally, a good location for the SC-21 is in the site’s networking closet or inside the mechanical room
near the refrigeration racks. Power meter locations are best placed in close proximity to their respective
suction group, rack or protocol unit.
Install the SC-21
• Electrical Connection:
Requires a 120V connection, via the included power supply adapter.
Requirements: Standard AC wall outlet nearby, reasonable cell reception.
• Hang SC-21:
Typically, the SC-21 (the HUB) is located on a wall across from the refrigeration systems
equipment. Mount the SC-21 in the designated location.
Install or nd a 120V plug for the power supply to the SC-21.
Connect antennas to the SMA antenna connectors on the top of the unit.
Using the adhesive on the antennas, stick the antennas to a non-metallic surface.
Plug SC-21 AC power adapter into a power outlet.
• Intermediate Testing:
Be sure the power source is supplying power to the SC-21. You can verify this visually by making
sure there is a green heartbeat LED on the SC-21.
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Figure 4: Wall mount orientation - SMA Antenna connectors facing up
Connecting the Refrigeration Controller to the SC-21
• Identify all Controllers at the site. If there are multiple, they will meet at a shared networking switch.
• Run CAT5 cable from Controller / Controller switch to the SC-21, this may require use of a li
to route cabling properly.
• Connect CAT5 cable from Controller / Controller switch to the SC-21 computer port labeled “Contollers.”
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Complete Application Connections via Provisioning
View the StoreConnect Provisioning Tool Handbook for clarication on this step. is may be able to be
completed on site. If the installation team has access to the provisioning tool, this can be completed on
site. If not, please contact the StoreConnect team for help in this process.
General Information:
• Use the StoreConnect Provisioning Tool to create application connections.
• Use the StoreConnect Provisioning Tool to generate a conguration le via the Site Information page.
• Go to MyStoreConnect website to conrm Controller connectivity by verifying case information
from each of the Controller on site.
StoreConnect Installation Checklist
e following is a standard Verication Test List and steps to complete.
• SC-21
Install SC-21 and verify connectivity over LTE with StoreConnect Admin.
• Provision SC-21 MAC Address / Serial Number
Commit changes
Contact StoreConnect networking support sta
• Connected Refrigeration Controller
Run CAT5 cable and verify connectivity to SC-21
Contact designated the provisioning personnel
• Personnel check Application Connections step in Provisioning for populated
• If designated Provisioning personnel is out of contact, contact StoreConnect networking
support sta
• Finishing
Non-LTE Site
Plug in store internet cable to WAN port
Check with StoreConnect networking support sta
If connectivity is veried, remove antennae
Optional: If networking is failing by both LTE and Store network,
contact StoreConnect Networking support sta
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© 2021 Hussmann All rights Reserved
StoreConnect
SC-21 Installation Guide 13
Frequently Asked Questions
The following is a list of Frequently asked Questions (FAQs) that often arise during
installation of StoreConnect.
If the FAQ is not listed, please check the next section of Troubleshooting. If the question still cannot be
answered, please use our Contact and Support Page for further troubleshooting.
Question
Answer
Where is the Ethernet port for the
E2?
Below is a photo of the E2 motherboard with an arrow pointing
at the ethernet port. To access the motherboard, open the
enclosure.
How do I access the StoreConnect
Provisioning Tool?
In order to login to the StoreConnect Provisioning Tool at
(provisioning.mystoreconnect.com). In the StoreConnect
Provisioning Tool, users assigned as “provisioners” are able to
login to their assigned sites and use the tool.
Status LED
State LED states
State
Solid Green System booting
Flashing System operating normally and connected to the Internet
Red Flashing Attempting to connect to the Internet
Solid Red
System Fault
Troubleshooting
The following is a list of potential issues that may arise during installation. Please follow thetroubleshooting steps
or refer back to the original process steps for installation.
Problem Area
Symptom
Suggested Corrective Actions
SC-21
Communications
Data HUB
SC-21 connected via
LAN or VLAN, cannot
be seen by
StoreConnect Admin
or provisioning.
a.
Check that the SC-21 has power. Flashing green
should be illuminated on left hand side of SC-21.
b.
Power Cycle the SC-21 by remove the power connector.
Wait 30 seconds, then reconnect the power connector.
c.
Check with customer IT that all URL’s and web services
for StoreConnect have been approved. Be sure SC-21
has approved IP address.
d.
Verify that all Cat5 and data connections are properly
enabled and set. Physically in the store and also virtually.
e.
For any further issues, if not resolved, contact
StoreConnect HelpDesk
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Contact & Support Information
For installation support, please contact the Hussmann Project Manager who coordinated the installation
or your on-site Hussmann Representative. For all other StoreConnect sales and support inquiries, please
contact the Hussmann Service Contact Center:
Hussmann Service Contact Center
(800) 592-2060
HSM.Service@Hussmann.com
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StoreConneCt SC-21 P/N 3148885_B
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Hussmann Corporation, Corporate Headquarters: Bridgeton, Missouri, U.S.A. 63044-2483 June 2021
HUSSMANN CORPORATION WARRANTY
SC-21 StoreConnect Hub
Limited Equipment Warranty Coverage
Hussmann warrants to the original purchaser the new equipment and all original parts to be free from defects in material
and workmanship under normal use and service for a period of 180 days from date of shipment from Hussmann. A new
part will be provided without charge, provided the defective part is returned to Hussmann and deemed a true warranty
failure. The replacement part assumes the unused portion of the warranty remaining. Any parts determined not to be
warrantable or not returned, will be charged to the account on file at the time the part order was placed.
Limited Equipment Warranty Labor Coverage
Labor will be 60 days from date of shipment from Hussmann.
*Any warranty claim filed, must submitted to Hussmann within 45 days of the warranty repair date with required
right to request installation, service and inspection documents for claims review and processing and may reject any claim
where the customer cannot provide this information were performed pursuant to the corresponding IO manual.
NEW EQUIPMENT PARTS WRONG/MISSING:
Any part(s) wrong/missing must be reported to Hussmann not more than 30 working days from delivery to site, not to
exceed 60 days from date of shipment from Hussmann
PATENT WARRANT
Hussmann warrants that its products do not infringe the claims of any existing United States patent, but Hussmann makes
no warranty against infringement by reason of the use thereof either in combination with other products or in the operation
of any process or use of the products other than for their intended purpose. This warranty is subject to purchaser promptly
notifying Hussmann in the event of any action for such infringement brought against purchaser and permitting Hussmann
to participate in the defense of such action. Hussmann reserves the right to modify or replace any product alleged to
constitute an infringement, or to remove such product and refund the amount paid by purchaser, therefore. This warranty
is not transferable. The foregoing patent warranty shall not apply to any product or part thereof made to purchaser’s
design, and as such product or part. Hussmann assumes no liability for patent infringement. The foregoing states the
entire liability of Hussmann regarding patent infringement.
Any warranty repair made by Hussmann or other providers shall not extend the term of the warranty.
THE WARRANTIES RECITED ABOVE ARE THE ONLY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, MADE BY
HUSSMANN WITH RESPECT TO ITS PRODUCTS, INCLUDING ANY IMPLIEDWARRANTY OF MERCHANTABILITY OR FITNESS,
AND HUSSMANN NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT, ANY OTHER OBLIGATION OR
LIABILITY IN CONNECTION WITH THE SALE OF ITS PRODUCTS OR ANY PART THEREOF.
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Hussmann Corporation, Corporate Headquarters: Bridgeton, Missouri, U.S.A. 63044-2483 June 2021
HUSSMANN CORPORATION
Warranty Exclusions
THIS WARRANTY SHALL NOT APPLY TO LOSS OF FOOD OR CONTENTS OF THE PRODUCTS DUE TOFAILURE
FOR ANY REASON. HUSSMANN SHALL NOT BE LIABLE:
•For payment of labor due to failure of the power supply, antennas, and/or customer data network.
•For payment of labor for any removal or installation of warranted parts.
•For travel to and from store locations and work sites—this includes truck charges, fuel surcharges, mileage,
driver’s fees, parking and tolls.
•For diagnostic charges.
•For items related to lack of maintenance or operational environmental conditions. (Such as but not limited to mold,
biological growth, water intrusion, corrosion, etc.)
•For tools/items used for repair.
•For costs related to expedited shipping or handling of replacement parts; item freight and duty.
•For mark-ups on any items used for repairs.
•For per diem (such as but not limited to lodging, meals, rentals, etc.).
•Improper electrical connections, incorrect supply voltage, low or unstable supply voltage, the use of extension
cords.
•When operation of the product is impaired due to improper installation.
•When the product is subject to negligence, abuse, misuse or when the serial number of the product has been
removed, defaced, or altered.
•For damages during shipment, handling or installation; or caused by fire, flood, strikes, or other circumstances
beyond its control.
•For any damages, delays, or losses, direct, consequential, incidental or otherwise, which may arise in connection
with such product or part thereof; including loss of profit, additional labor cost, or injury to personnel or property
caused by defective material or parts.
•For delays or damages caused by carriers or customer scheduling conflicts with provider which incur costs; or
caused by fire, flood, strikes, or other circumstances beyond manufacturer’s control.
•For any repair or replacements made without the written consent of Hussmann, or when the product is installed,
operated, or maintained in a manner contrary to printed instructions covering installation and service which
accompanied such product, or put into use other than as recommended by Hussmann.
•To defend, indemnify or hold harmless any purchaser or end-user for any claims, demands, lawsuits or actions of
any nature.
*Hussmann reserves the right to alter or change the terms of its limited warranty at any time without notice.
The warranty policy that applies to your purchase shall be the one in effect on the date of product shipment.
For current policy guidelines, additional warranty schedules, warranty claim procedures and forms; go to
www.hussmann.com
Table of contents
