HX SURF User manual
USER MANUAL
GETTING STARTED
WARNINGS
HX SURF FEATURES
BEFORE YOU RIDE HX SURF
HOW TO RIDE HX SURF
DOWNLOADING APPLICATION AND FIRMWARE UPGRADES
SPECIFICATIONS
CARE AND MAINTENANCE
FAQ
WARRANTY TERMS & CONDITIONS
CONTACT US
NOTES
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CONTENTS
HX SURF 1
GETTING STARTED
HX Surf, the specifically designed and engineered mobility device allows you to feel the flying
rush of surfing a wave or boarding down a snow mountain with the convenience of just
having to step out your front door.
Exploring becomes thrilling when you are surfing the land on a HX Surf.
In order for your Warranty to be activated, please visit HX Warranty Registration via
www.h-x.international/warranty and register your product within the first two months of your
purchase.
The HX Warranty and Support team provide on going customer support and assistance via
www.h-x.international/warranty, extending the benefits of owning an HX appliance well after
you order.
Note: HX release important firmware upgrades for the HX Surf to add support for new
suggestions related to the firmware.
Visit WWW.H-X.INTERNATIONAL for more information and video tutorials.
WARNINGS
~ Children below the age of 14 should always be accompanied by an adult when using the
HX Surf.
~ As with any vehicle, when using HX Surf, riders risk serious injury from loss of control,
collisions, and falls.
~ Do not ride in indoor environments, busy streets, or traffic.
~ Only ride HX Surf where permitted. Consult local traffic authorities if you are uncertain.
~ Only wear flat, closed-toed shoes when riding HX Surf.
~ While riding HX Surf, wear clothing that allows unrestricted movement, but does not fit so
loosely those articles of clothing can come in contact with the wheel.
~ Do not touch the wheel with hands, feet, or other objects; never insert anything into the
gaps between the wheel and frame body of HX Surf.
~ Rider weight must not exceed 100kg (220 lbs).
~ Do not ride HX Surf into slopes greater than 15 degrees.
~ Do not ride across the face of hills.
~ Make turns gradually to prevent tipping or loss of control.
~ Exercise extreme caution when changing direction on slopes.
~ Only allow people who understand and agree to follow the instructions and guidelines
described in this user manual to ride HX Surf.
~ HX Surf is only used by one person at a time. Please do not carry passengers.
~ Performing stunts and turning abruptly may cause you to lose control and cause serious
injury.
~ Wear full safety equipment including wrist guards, knee/elbow pads and helmet at all times
when riding HX Surf.
TO ENSURE YOUR SAFETY AND TO GET THE BEST PERFORMANCE FROM
YOUR HX SURF, PLEASE READ THESE INSTRUCTIONS CAREFULLY.
HX SURF 2
HX WHEEL SURF FEATURESHX SURF FEATURES
Quick Start Guide
HX SURF 3
HX Surf Charging Adapter
HX Surf
Inclusions
CHARGING PORT
POWER
CHARGING POSITION
BEFORE YOU RIDE HX SURF
HX SURF 4
HX Surf is not designed to withstand running over sharp bumps, stairs or drop-offs.
A shift in rider weight that causes HX Surf to tilt forwards or backwards at an angle of more
than 15 degrees will disable self-balance mode.
Do not ride HX Surf:
~ On wet surfaces or in the rain.
~ While wearing clothing that could restrict rider movement or interfere with HX Surf’s
function. Closed-toed, athletic shoes must be worn at all times.
~ Without an approved safety helmet and full safety equipment including wrist guards,
knee/elbow pads.
1. Plug the charging cable into the wall outlet and HX Surf charging port.
2. The charging adapter light will turn RED.
3. When HX Surf is fully charged, the charging adapter light will turn GREEN.
4. Unplug the charging adapter from the wall outlet and HX Surf charging port.
HX Surf is at full power.
When the battery needs charging, the LED
light around the power button will flash
slowly.
Refer to App Settings to see further details
on battery status.
Charging and Discharging
Battery Status
HOW TO RIDE HX SURF
HX SURF 5
When standing on the HX Surf in balance mode, shift your center of mass over your front foot
to move forward and over your back foot to decelerate or move in the opposite direction.
Moving Forward/Backward
1. For first time use, the HX Surf is in “Learner Mode” usage. Learner Mode is designed for the
HX Surf and the speed is limited to 8kmh (5miles). Once you have advanced your skills, you
can switch off the learner mode and adjust the performance setting to regular via the App.
Please refer to 'Change from Learn Mode to Regular Mode' on page 7 for more information.
2. Place HX Surf on a level surface with one end touching the ground. This is called “rest
position”.
3. Push the power button. The LED light will flash for a few seconds, then remain RED.
4. Place one foot on the riding surface at the end of HX Surf that is touching
the ground.
5. Place the other foot on the riding surface on the elevated end of HX Surf that is not touch-
ing the ground.
6. Shift weight toward the elevated end of HX Surf to level it. Once the rider holds HX Surf in
a level position, self-balancing mode will be initialized. HX Surf will start balancing for you.
Getting Started
Download the RideHX App to update the firmware and customise
your settings.
1. Search RideHX App in the App Store or Google Play.
2. Download the App to your smartphone and connect your HX Surf
to the App using Bluetooth.
3. Follow the instruction on the App to update to the latest firmware.
IMPORTANT: Do not use RideHX App while riding.
Downloading Application and Firmware Upgrades
1. To deviate HX Surf during riding, lean to the side 30 degree.
2. HX Surf’s motor will stop carrying the rider forward and balanced
mode will be deactivated when Surfwheel tilts beyond 15 degrees.
WARNING:
NEVER USE BUMPS OR ANYTHING ELSE TO BRAKE THE HX SURF.
Stopping and Disabling Self-Balancing Mode
HX SURF 6
Turning
1. Similar to snowboarding, shifting rider weight from left to right will cause HX Surf to curve.
Point your leading shoulder in the direction you want to turn.
2. Twisting your hips will cause HX Surf to make sharper, more sudden turns.
Overload or Error Mode
HX Surf can carry riders weighing up to 100 kg (220 lbs). If the rider is too heavy,
HX Surf will shift into Overloaded or Error mode.
The LED light will flash in 1/2 second intervals when it is in Overloaded or Error mode.
If HX Surf shifts into error mode, power off and power on to reset.
Overload or Error Mode
DOWNLOADING APPLICATION AND FIRMWARE UPGRADES
HX SURF 7
SPECIFICATIONS
Motor: Rated 500W
Battery: Lithium Battery 57.6V, 2000mAh
Tire: 21 cm (8.5 inches)
Max lean angle: 15 degrees
Top speed: 22kmph (13 mph)
Typical range: 15km (9miles)
Recharge time: 91mins
Dimensions: 31.80*8.58*8.5 inches
Net weight: 14kg (9lb)
Change from Learn Mode
to Regular Mode
Change Mode to Go Faster
Turn Off the learner mode to enter regular
usage mode.
The regular usage mode allows you reach
up to 18kmh.
Max Load: 100kg (220lb)
CARE & MAINTENANCE
HX SURF 8
Cleaning
Ensure the charger and charging cable are disconnected, and the HX Surf is turned off before
cleaning. Use a soft cloth to wipe the shell to clean the HX Surf.
Do not add excessive lubricating oil to the bearings. Warning: Do not use a high-pressure
water gun or immerse the HX Surf in liquid to clean it. This may lead to malfunction and
permanent damage.
Before storage, ensure the HX Surf is fully charged to prevent the battery from excessive
self-discharge due to long periods of disuse. Ensure the HX Surf is charged and discharged at
least once every 3 months.
If the storage environment temperature is less than 0°C, do not charge the HX Surf. Place the
HX Surf in a warmer environment (higher than 10°C) to charge. Store at a temperature
between 0-40°C.
Store the HX Surf indoors in a dry and cool environment. You can store the HX Surf in a dust
bag (not provided) to prevent dust accumulation affecting the performance of the HX Surf.
Warning: Do not dismantle or modify the HX Surf or warranty may be void.
Battery Disposal
HX Surf’s Lithium-ion batteries are considered a hazardous material, it is important to dispose
of them properly. Please find a battery recycling company near you and properly recycle your
batteries.
F A Q
Q: Where can I ride the HX Surf?
A: Check with your local authority to find out whether electric scooters can be used in public
areas. Wherever Segway, electric skateboards are allowed you can also ride the HX Surf.
Q: What is the max load capacity for the HX Surf?
A: Yes, HX Surf sets weight limits for rider safety and to reduce the risk of damage to the
device. The maximum load capacity for the HX Surf is 220 lbs (100 kg).
Q: What is the maximum speed of the HX Surf?
A: The HX Surf can ride at a maximum speed of 14 mph (22km/h).
Q: How far can he HX Surf go on a single charge?
A: The HX Surf is built with a Samsung 18650 20R Lithium Battery to run for 2 hours with
average power consumption. Depending on the load and terrain, a single charge can support
up to 10 miles (15 km) of travel and above.
Q: How do you charge it?
A: A standard wall outlet can charge the HX Surf Micro-Cycle battery. Total charging time is
approximately 90 minutes.
Q: Can I ride the HX Surf in rainy weather conditions?
A: Yes. The HX Surf is designed to be operated in wet weather as it has a large tire with
rainproof systems. However, HX Surf should never be ridden in icy conditions or on any.
Q: Can I travel with the HX Surf?
A: Different airlines have different rules regarding transportation of batteries. USA's DOT says
batteries up to 300WH can be brought on board. http://phmsa.dot.gov/safetravel/batteries
Regardless, you can can always take out the battery pack and take the board along with you.
Q: What do I do if there is a problem with the unit?
A: In case there is a problem then we will first try to determine what's wrong and if it needs
repair. If repair is needed you will be required to ship the unit back to us or to an approved
service center. However, there have been very few reported cases with problems for the HX
Surf.
Q: How do I clean the HX Surf?
A: You can clean your HX Surf with a dust cloth. Do not use water or pressure washer! Water
under high pressure could breach the seams for certain controllers and cause problems.
Q: How do I dispose of my batteries when the time comes?
A: Lithium batteries need to be disposed off properly. It is indicated to recycle the batteries
using an approved Battery Recycling Facility.
HX SURF 9
HX SURF 10
This warranty as outlined below solely covers distributors of the HX range of appliances.
Please contact your distributor for full product warranty.
Effective as of 1st January 2014.
1. HX® warrants this appliance to be free from defects in materials and workmanship and to
perform satisfactorily under personal use for a period of 1 year from the date of purchase
when used in accordance with the accompanying instruction book.
2. Any warranties exceeding this standard period are offered as extended terms by the selling
distributor and claimable only through that provider.
3. Defects that occur within this manufacturers warranty period, under normal use and care
will be repaired or replaced at our discretion only if the selling distributor is unable to do so.
This is done solely at our option with no charge for parts. This warranty does not extend to
accessories included or purchased separately. Replacements can be offered for major faults
as determined by your distributor and at their own discretion.
4. In the event that the goods requiring repair are under warranty, and this distributor is
unable to provide the repairs, the customer is responsible for the cost of the return of the
product to HX® (or their approved service provider) and also the cost of return to the customer.
5. Whilst in transit, the goods are at the owner’s risk and any further damage during this
transportation is not covered under warranty.
6. Customers should ensure that the product being returned is properly packaged so as to
ensure that no damage occurs to the product during transit. To be able to process the
warranty claim, ensure you have included an explanation of any problem; HX® will not
fault-find and will only repair described faults as covered under warranty.
7. This full warranty is void if this appliance has been subjected to abuse, negligence,
accident, alteration, failure to follow operating instructions, or the product has been exposed
to abnormal or extreme conditions.
8. Cosmetic changes that do not affect performance, such as discolouration of parts of the
product in the hands of the user or the effects of the use of abrasive cleaners will not be
warranted or considered defects. The cleaning or removal of dirt and debris along with any
damage caused by allowing them to build up is not covered by this full warranty.
9. This warranty does not cover normal wear and tear of the product or parts.
10. This warranty does not cover any defect caused by an accident, misuse, abuse, improper
installation or operation, lack of reasonable care, unauthorised modification, loss of parts,
tampering or attempted repair by a person not authorised by HX®.
WARRANTY TERMS & CONDITIONS (INTERNATIONAL)
HX SURF 11
11. The warranty will not apply if damage, malfunction or failure resulting from alterations,
accident, misuse, abuse, fire, liquid spillage, maladjustment of customer controls, use on an
incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply
problems, tampering or unauthorised repairs by any persons, use of defective or incompati-
ble accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or
foreign object in the product.
12. Warranty does not cover damage done to any product by using the machine with an
alternate power source (solar, inverter, generator, etc.) and the use of these devices to power
your appliance is not recommended.
13. You must keep your purchase docket/receipt as proof of purchase and as proof of the
date on which the purchase was made. The purchase docket or receipt must be presented
when making a claim under this warranty.
14. In the event the receipt of purchase is not presented, then this warranty is invalid.
Consumer Law allows us to request reasonable proof of purchase to service a warranty claim.
15. This warranty does not imply, intend to or detract any consumer rights listed in and able
to be enforced from Regulated Consumer Law, any condition which is found to be in breach
of the consumer law, the single condition shall be void only and all other conditions remain
in place.
HX SURF 12
CONTACT US
Please contact the distributor located in the country where you made your original purchase
for all Support, Servicing and Warranty.
HX SURF 13
NOTES
WWW.H-X.INTERNATIONAL
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