Hypermedia HG-3000 User manual

Release 5.3 (June 2013)
Hypermedia HG-3000
Product Manual
3U and 6U Cellular / PRI Gateways

Hypermedia Systems Ltd.
2b, Professor Bergman St., Rabin Science Park,
Rehovot, 7670504, Israel
Telephone: [phone]
Fax: [phone]
For general inquiries: [email protected]
For sales inquiries: [email protected]
For Technical Support: [e-mail]
Web site: http://www.hyperms.com/
PROPRIETARY AND CONFIDENTIAL
Copyright © 2013 by Hypermedia Systems Ltd. All rights reserved.
No part of this document may be reproduced, transmitted or copied in any form or by any
means- graphic, electronic, or mechanical, including photocopying, typing or information
retrieval systems- without the express written permission of Hypermedia Systems Ltd.

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Release 5.3 (June 2013)
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Hypermedia Systems Ltd. LICENSE AGREEMENT AND WARRANTY
IMPORTANT —READ CAREFULLY
This Hypermedia Systems Ltd. License Agreement (the "AGREEMENT") is a legal agreement between you
(either an individual or a single entity) and Hypermedia Systems Ltd. for the product accompanying this
AGREEMENT. The product includes computer software, associated media and printed materials, and may
include "online" or electronic documentation (the "SOFTWARE"). The PRODUCT may also include hardware (the
“HARDWARE”). The SOFTWARE and the HARDWARE are referred to, collectively, as the PRODUCT.
BY INSTALLING AND/OR USING THE PRODUCT YOU AGREE TO BE BOUND BY THE TERMS OF THIS
AGREEMENT.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PROMPTLY ERASE ALL COPIES OF THE
SOFTWARE IN YOUR POSSESSION, AND RETURN THE SOFTWARE AND ANY ACCOMPANYING
HARDWARE TO THE PLACE FROM WHICH YOU OBTAINED IT.
COPYRIGHT.
All title and copyrights in and to the PRODUCT are owned by Hypermedia Systems Ltd. The PRODUCT is
protected by copyright laws and international copyright treaties, as well as other intellectual property laws and
treaties.
GRANT OF LICENSE FOR THE SOFTWARE.
The SOFTWARE is licensed, not sold. Hypermedia Systems Ltd. grants to you a non-exclusive, non-transferable,
royalty-free right to install and use the SOFTWARE, provided that the SOFTWARE will be used by a single
person on a single computer and for personal non-commercial, internal use only. If accompanied by a proof-of-
purchase document specifying "site license," "company license," or any other multiple-user type license scheme,
then the terms of that document shall override this single-user restriction. Any rights not expressly granted herein
are retained by Hypermedia Systems Ltd.
OTHER RESTRICTIONS.
This AGREEMENT is your proof of license to exercise the rights granted herein and must be retained by you.
You may not rent, lease, reverse engineer, decompile, modify, or disassemble the PRODUCT, or create
derivative works based on the PRODUCT.
LIMITED HARDWARE WARRANTY
The HARDWARE is protected against defects in material and workmanship, under normal use, for one (1) year
from the original purchase date.
If the HARDWARE fails to perform within the abovementioned warranty period, you must return the PRODUCT to
Hypermedia Systems Ltd. and prepay any shipping charges, export taxes, custom duties and taxes, or any
charges associated with transportation of the Product. In addition, you are responsible for insuring the PRODUCT
shipped or returned and assume the risk of loss during shipment.
All returned PRODUCTS must be accompanied by a description of the problem, a proof of the place and date of
purchase, and the original shipping and packing materials.
Hypermedia Systems Ltd. shall, at its sole discretion, either repair the PRODUCT or replace it with a product of
the same functionally. Replacement products may be refurbished or contain refurbished materials. If Hypermedia
Systems Ltd. cannot repair or replace the PRODUCT, Hypermedia Systems Ltd. will refund the depreciated
purchase price of the PRODUCT.
This limited warranty does not apply to any PRODUCT not purchased from Hypermedia Systems Ltd., or from a
Hypermedia Systems Ltd. authorized reseller, or on which the serial number has been removed or defaced. This
limited warranty also does not cover any PRODUCT that has been damaged or rendered defective as a result of
(a) improper transportation or packing when returning the PRODUCT to Hypermedia Systems Ltd.; (b) use of the
PRODUCT other than in accordance with its instructions, or other misuse or abuse of the PRODUCT; (c)
modification of the PRODUCT; (d) service by anyone other than a Hypermedia Systems Ltd.-approved agent; (e)
unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static
electricity, improper temperature or humidity, fire, or acts of God.
The maximum liability of Hypermedia Systems Ltd. under this limited warranty is limited to the purchase price of
the PRODUCT covered by the warranty.

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Hypermedia Systems Ltd. reserves the right to refuse PRODUCTS (i) that are not covered by the warranty; or (ii)
for which there is no problem found. Such PRODUCTS shall be returned to the purchaser at purchaser’s
expense.
DISCLAIMER.
EXCEPT AS EXPRESSLY STATED ABOVE OR AS REQUIRED BY LAW, Hypermedia Systems Ltd.
DISCLAIMS ANY WARRANTY FOR THE PRODUCT. THE PRODUCT IS PROVIDED "AS IS" WITHOUT
REPRESENTATION OR WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR NONINFRINGEMENT. Hypermedia Systems Ltd. ASSUMES NO RISK ARISING
OUT OF THE USE OR PERFORMANCE OF THE PRODUCT.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES.
IN NO EVENT SHALL Hypermedia Systems Ltd., ITS AGENTS OR ITS SUPPLIERS BE LIABLE FOR ANY
DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL OR OTHER
CONSEQUENTIAL OR INCIDENTAL DAMAGES; DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING
DIRECTLY OR INDIRECTLY OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF
Hypermedia Systems Ltd. HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or
incidental damages, the above limitation may not apply to you.
U.S. GOVERNMENT RESTRICTED RIGHTS.
For purchases made in the United States: The SOFTWARE and any accompanying documentation are provided
with restricted rights. Use, duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (b) (3) and (c) (1) (ii) of The Rights in Technical Data and Computer Software clause at DFARS
252.227-7013 or subparagraphs (c) (1) and (2) of the Commercial Computer Software-Restricted Rights at 48
CFR 52.227-19, as applicable.
AMENDMENTS.
Hypermedia Systems Ltd. may amend these terms and conditions at any time by posting a notice on one or more
of its websites. Your continued use of the PRODUCT shall constitute your acceptance of such amended terms.
Accordingly, we urge you to visit our websites periodically to review the current and effective terms and
conditions for use of our products. Certain provisions of these terms and conditions may be superseded by
expressly designated legal notices or terms outlined on our websites.
GOVERNING LAW.
This AGREEMENT and any and all claims relating to the PRODUCT shall be governed by the laws of the State
of Israel, without regard to or application of choice of law or principles, and the courts of Tel-Aviv Jaffa shall have
sole and exclusive jurisdiction over any dispute arising in connection with this Agreement and/or the use of the
PRODUCT.
NO WAIVER.
No delay or failure to take action under these terms and conditions will constitute a waiver by Hypermedia
Systems Ltd. unless expressly waived in writing by a duly authorized officer of Hypermedia Systems Ltd.

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Before You Begin
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Before You Begin
Conventions
The following symbols have been inserted on the left hand side of the operating
instructions in order to make it easier for the User to perform procedures:
Symbol
Description
Note:
Information given in a note describes how the System functions or provides
a tip on how best to use it.
Caution:
Information given in a message labeled “caution” refers to the safe
operation of the System and provides warnings where the possibility for
loss of data or damage to the equipment exists.
Danger:
Information given in a message labeled “danger” warns of possible hazard
to personnel and extreme hazard to the System.
Notice
Information given in this document is subject to change without any notice.

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Table of Contents
1Hardware and Installation.................................... 1
1.1 Overview ....................................................................................2
1.1.1 Contents of Package.....................................................................................2
1.2 Safety Information.....................................................................3
1.3 System Components.................................................................4
1.4 Installation..................................................................................6
1.4.1 Pre-Installation and Preparation....................................................................6
1.4.2 Installing the Hybrid (HBD or HBS) Card ......................................................7
1.4.3 Preparing the PRI Connection.......................................................................8
1.4.4 Inserting the SIM Cards ..............................................................................10
1.4.5 Inserting the SD Card..................................................................................11
1.5 Powering Up and LEDs ...........................................................12
1.5.1 Powering Up................................................................................................12
1.5.2 LEDs...........................................................................................................13
1.6 Cable Connections..................................................................15
1.6.1 Hybrid Cards (HBS/HBD)............................................................................15
1.6.2 PC...............................................................................................................18
2HMC Quick Start ................................................. 19
2.1 Installation................................................................................20
2.2 Setting the IP Address ............................................................22
2.3 Start-up and Initial Connection...............................................24
2.4 Save, Backup and Restore......................................................27
2.4.1 Save All.......................................................................................................27
2.4.2 Save All Settings on Cards .........................................................................27
2.4.3 Backup/Restore...........................................................................................27
3Configuring a Cellular Card ............................... 29

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3.1 Cellular Card and System Terminology.................................30
3.2 Volume Settings.......................................................................31
3.3 Media Connections..................................................................32
3.3.1 Associating/Linking Cellular Channels ........................................................32
3.3.2 Auto Linking ................................................................................................33
3.3.3 Unlinking Cellular Allocations......................................................................34
3.4 PIN Codes.................................................................................35
3.5 MSN Values..............................................................................36
3.6 Reset.........................................................................................37
3.7 Information Screens................................................................38
3.7.1 Module Info .................................................................................................38
3.7.2 Serial Numbers ...........................................................................................38
3.8 Locks........................................................................................39
3.9 SIM Select.................................................................................40
3.10 SIM Counters ...........................................................................41
3.11 SIM Auto Manage.....................................................................42
3.12 Call Counter Steps...................................................................43
3.13 CLI Blocking.............................................................................44
3.14 Call Limits ................................................................................45
3.15 Cell Selection...........................................................................46
3.16 Settings ....................................................................................47
3.17 Network Parameters................................................................48
3.18 USSD SIM Balance...................................................................49
3.19 Monitoring Cellular Cards.......................................................50
3.19.1 All Cells.......................................................................................................50
3.19.2 Reception....................................................................................................51
3.19.3 Status..........................................................................................................52
4Configuring LCR................................................. 53
4.1 Overview ..................................................................................54

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4.2 Linking to LCR.........................................................................55
4.2.1 Linking from a Media Branch.......................................................................55
4.2.2 Linking from the LCR Branch......................................................................57
4.2.3 Editing a Target Link...................................................................................59
4.2.4 Breaking a Link (Unlink)..............................................................................59
4.3 Groups......................................................................................60
4.3.1 Creating a Group.........................................................................................60
4.3.2 Using the Default Group Settings................................................................61
4.4 Resource Map..........................................................................62
4.4.1 Sample Assignment....................................................................................62
4.4.2 Assigning LCR Resources ..........................................................................63
4.5 Rules.........................................................................................65
4.5.1 Creating a Rule...........................................................................................65
4.5.2 Deleting a Rule............................................................................................66
4.6 Filters........................................................................................67
4.7 Advanced Call Routing (ACR).................................................69
4.7.1 Modifying the Existing ACR Number List ....................................................69
4.7.2 Creating a New ACR Number List File........................................................70
4.7.3 ACR Rules ..................................................................................................72
4.8 Number Filters .........................................................................75
4.8.1 Creating a Number Filter.............................................................................75
4.9 CDR...........................................................................................77
4.9.1 Enabling Collection of CDR.........................................................................77
4.9.2 Downloading a CDR File.............................................................................78
4.9.3 Deciphering the CDR File ...........................................................................78
4.10 Activating LCR.........................................................................80
5Configuring the PRI Card................................... 83
5.1 PRI Media Connections...........................................................84
5.1.1 Associating/Linking PRI Channels ..............................................................84
5.1.2 Unlinking PRI Allocations............................................................................86

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5.2 Connection Settings................................................................87
5.3 PRI Card Dial Plan ...................................................................89
5.4 Monitoring PRI Card Status....................................................90
6Managing via the HMC........................................ 91
6.1 Scheduler.................................................................................92
6.1.1 Switch SIM per Slot.....................................................................................92
6.1.2 Switch SIM per System...............................................................................95
6.1.3 Reset SIM Counter......................................................................................96
6.1.4 Set Multi SIM...............................................................................................98
6.1.5 Manual Command.....................................................................................100
7Console Suite and other Tools........................ 101
7.1 Service Console.....................................................................102
7.2 PRI Cause Conversion ..........................................................103
7.3 Hypermedia Gateway Server List.........................................105
7.3.1 Adding a New Server ................................................................................105
7.3.2 Accessing Other Tools via the Server List ................................................106
7.4 Troubleshooting ....................................................................107
8Index .................................................................. 109

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Hypermedia Systems
Hardware and Installation
Release 5.3 (June 2013)
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1 Hardware and Installation
Note: Hardware and installation vary depending upon the features included with the
Hypermedia Gateway system. Skip the sections that do not apply to your system.
This section includes:
Contents of Package on page 2
Safety Information on page 3
System Components on page 4
Pre-Installation and Preparation on page 6
Installing the Hybrid (HBD or HBS) Card on page 7
Preparing the PRI Connection on page 8
Inserting the SIM Cards on page 10
Inserting the SD Card on page 11
Powering Up and LEDs12 on page 12
LEDs on page 13

Hardware and Installation
Overview
Hypermedia Systems Ltd.
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1.1 Overview
The HyperGateway family of scalable platforms empowers cost-effective corporate
telephony over fixed, cellular and IP networks. HyperGateway systems provide
integrated voice communications for both on-site and remote users of small-to-large
enterprises. Acting as legacy PBX VoIP enablers, the flexible systems are easily
expanded to meet evolving corporate telephony needs over time.
The Hypermedia Gateway unit is a 19" x 6U or 19" x 3U rack-mount unit that
connects to the local PBX or network via a PRI card or VoIP card. It also connects
to the cellular network via up to 8 cellular cards, each card with 4 modules of
cellular channels. The system enables any combination of connectivity between its
various interfaces.
Running on the HyperGateway family of platforms, the HyperConnect package is a
corporate communications software add-on that minimizes expenses of local,
national and international calls. The scalable system provides secure and flexible
control of on-site and remote calls over fixed, cellular and IP networks. Leveraging
organizational communications resources, Web-based management capabilities, and
operators' various service tariffs, the HyperConnect package empowers significant
savings in corporate telephony expenses.
The HyperConnect package includes a number of service combinations, such as:
Call-Through, Call-Back, SMS Call-Back, Web Call-Back, 2-ways SMS messenger
and Smart-phones applications.
1.1.1 Contents of Package
Depending upon configuration, the package should contain some or all of the
following:
The Hypermedia Gateway unit
PRI cables
Ethernet cables
1 or 2 power cords, depending upon configuration
1 to 8 indoor antennas, depending upon configuration
The warranty certificate
Hypermedia Software CD-ROM
1 SD Card

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1.2 Safety Information
The Hypermedia Gateway works with a nominal mains supply voltage of 110–240
VAC. Hazardous voltages are present inside the equipment. Some parts may also
have high operating temperatures.
To avoid injury and prevent equipment damage, observe the following safety
precautions:
Installation, service, and maintenance of the Hypermedia Gateway should be
done by qualified technicians only.
Do not connect the Hypermedia Gateway to any power source other than the
indicated nominal source.
The power supply cord must be connected to a socket with a valid ground. This
equipment should only be used in buildings with proper safety ground.
When connecting the equipment, first, ensure that the ground connection is
connected to the rack ground or building ground.
When disconnecting the equipment, disconnect the ground connection last.
Opening the housing may be dangerous and invalidates the warranty. Only a
qualified technician should open the housing. Before opening, disconnect the
power cable from the equipment.
The Hypermedia Gateway complies with all necessary safety standards.
Equipment connected to the Hypermedia Gateway must also comply with the
applicable safety standards.
The packaging is designed to protect against mechanical damage and should be
stored. Do not ship equipment unless it is properly packed in its original
wrapping and shipping containers.
Make sure that the equipment top and bottom are not blocked to air movement.
Leave 1U under and on top of the equipment for proper ventilation.
Do not operate the Hypermedia Gateway in close proximity to potentially
hazardous areas. These include areas such as, but not exclusively, fuel stations,
fuel depots, chemical works or during blasting.
The operation of radio transmitters, which includes cellular engines, can impair
the function of medical devices that have not been properly shielded. Ask the
advice of your doctor or the manufacturer of the medical device.
To avoid moisture condensation, allow time for the unit to adapt to the ambient
temperature before switching it on.

Hardware and Installation
System Components
Hypermedia Systems Ltd.
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1.3 System Components
The Hypermedia Gateway system consists of the components described below:
The Hypermedia Gateway is a 19" x 6U or 19" x 3U rack-mount unit that
connects to the local PBX or network. The system enables any combination of
connectivity between its PRI and cellular interfaces (VoIP and BRI are
optional).
The unit is built of a backplane and slots for the system boards, as described in
the following Table 1. Placement of the boards varies according to product
configuration.
The unit contains a single power supply module. A dual power supply module
is also available.
Figure 1. Examples of Boards in a Hypermedia Gateway
Depending upon system configuration, the Hypermedia Server is an
application that is embedded on the HBS, HBD or on the PC1/2 board. The
Hypermedia Server is controlled and managed by the browser-based
Hypermedia Management Console.
Power Supply
CG Boards
HBS/HBD Board
HBS/HBD Board
CG Boards
Power Supply
6U
3U

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The Hypermedia Management Console (HMC) is used by the system
administrator for remote configuration and monitoring of the Hypermedia
Gateway system. It connects to the gateway using TCP/IP and is accessed via a
standard WEB browser.
Table 1. Hypermedia Gateway Boards
Board Name
Description
CG41/CC41/CU41
Cellular Cards
CG41 for GSM, CC41 for CDMA and CU41 for UMTS
is a single-slot card that enables inbound and outbound
cellular voice calls for the various cellular networks.
HBD and HBS
Hybrid Cards
These cards provide both the gateway management
function as well as PRI connectivity. Optionally, these
cards can also support VoIP functionality. The HBD
supports dual PRI ports and the HBS supports a single
PRI port.
MC1.1 and MC1.2 card
These cards provide the PRI connectivity function.
Installed on PC-based systems where the above Hybrid
Cards do not exist. The MC1.2 card supports dual PRI
ports and the MC1.1 card supports a single PRI port.
PC1/PC2 cards
The PC card provides the gateway management function.
Installed on HG3xxx systems along with an MC card
instead of a Hybrid card on specific gateway
configurations.
The HG3xxx systems come in two main configurations:
Hybrid-based: with an HBS/HBD card (depending on the amount of PRI ports)
and cellular cards.
PC-based: with a PC1/2 card, an MC1.1/1.2 card (depending on the amount of
PRI ports) and cellular cards.
Additional boards might be added to provide various capabilities, such as VoIP, SIM
server connectivity, etc.

Hardware and Installation
Installation
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1.4 Installation
Note: Installation varies depending upon the boards included with the Hypermedia
Gateway system. Skip the sections that do not apply to your system.
This section is subdivided into:
Pre-Installation and Preparation (section 1.4.1)
Installing the Hybrid (HBD or HBS) Card (section 1.4.2)
Preparing the PRI Connection (section 1.4.3)
Inserting the SIM Cards (section 1.4.4)
Inserting the SD Card (section 1.4.5)
1.4.1 Pre-Installation and Preparation
1. Install the Hypermedia Gateway in a 19” rack. Depending upon the physical
configuration, the unit requires a height of either 3U or 6U. In addition, the
following should be noted:
Avoid installing the device near computer rooms, computer monitors,
electrical cabinets, metal objects, and windows with fold aluminum sheet.
Perform a cellular signal check before mounting the system. This can be
done by checking the Signal Strength and the Bit Error Rate on another
mobile phone's display from the same operator and system.
Ensure that the device is protected against direct sunlight and heat. This
increases both the reliability of the operation as well as its service life.
The antennas provided are for indoor use only. RF combiners and external
antennas are sold separately.
The cables to the devices should be installed so that they do not cause any
physical risk. Power cables should be installed separate from the signal
cables.
2. Depending upon the configuration of your system, verify that you have some or
all of the following:
An Ethernet or WAN socket and a pre-allocated fixed IP address
A spare PRI card in your PBX
SIM cards from your GSM operator. At least one SIM card is required for
each GSM channel

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1.4.2 Installing the Hybrid (HBD or HBS) Card
The Hybrid cards enable flexible, pre-defined, and dynamic allocation of GSM
channels, E1 and PRI B-channels. Optionally, these can also support VoIP
connectivity.
The HBD supports dual PRI channels and the HBS supports a single PRI channel.
Figure 2. A Hybrid Card
To install the card in the unit:
3. Slide the card into the unit.
4. Close the two side locking levers to lock the card in place.
Figure 3. Card in unit

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Installation
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1.4.3 Preparing the PRI Connection
Danger: The ISDN connection is regarded as a source of voltage that should be
inaccessible to user contact. Do not tamper with, or open, any public telephone operator
provided equipment or hardware. Any hard-wired connection (other than by a non-
removable, connect-one-time-only plug) must be made by trained engineers.
1. The Hypermedia Gateway’s PRI connection operates in a point-to-point
configuration. The default setting is NT, that is, the Hypermedia Gateway
assumes that it is connected to a PBX as a Network Terminal. Either leave it or
change it to TE.
2. Set the Clock Synchronization. The default setting is Slave; that is, the PBX
provides synchronization for the mutual PRI clock (see section 5.2, Connection
Settings).
Note: In most cases, the PBX is also configured as a Synchronization Slave. The Master
on the network is the telephone company which provides the PRI connection to the PBX.
3. Check the RJ-45 connector that will be used to connect the PRI module to the
PBX or network operator. In most cases it must have the pin layout defined in
Table 2. In other cases it must have the pin layout defined in Table 3.
Figure 4. RJ-45 Connector Orientation
Pin1
Pin 8

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Table 2. Straight Cable PRI RJ-45 Pinout
RJ-45 Pin
Straight Cable
1
Blue
Blue
2
Blue / White
Blue / White
3
n/a
n/a
4
Orange
Orange
5
Orange / White
Orange / White
6
n/a
n/a
7
n/a
n/a
8
n/a
n/a
Table 3. Cross Cable PRI RJ-45 Pinout
RJ-45 Plug
RJ-45 Port
RJ-45 Pin
Cross Cable
1
Blue
Orange
2
Blue / White
Orange / White
3
n/a
n/a
4
Orange
Blue
5
Orange / White
Blue / White
6
n/a
n/a
7
n/a
n/a
8
n/a
n/a

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Installation
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1.4.4 Inserting the SIM Cards
1. Insert the GSM SIM Cards. One SIM card should be used per each cellular
channel.
Note: Some versions of the CG board have SIM drawers. Push the small yellow button for
the SIM drawer to exit. Remove the SIM drawer, place the SIM card in the SIM drawer and
replace the SIM drawer.
The SIM port is spring loaded. Slide the SIM card into the slot and it will latch
in place. To remove a SIM card, press the SIM card and it will pop out.
Optionally, use the CG board’s multi-SIM extender:
a. Pull out the CG board.
Figure 5. CG Card Multi-SIM Extender
b. Slide back and pull up the SIM socket.
SIM Card
SIM Drawer
Yellow button for drawer
Multi-SIM
Extender
Antenna Socket