IBM 88371RU Operating instructions

xSeries 336 Ty pe 1879 and Ty pe 8837
Hardware Maintenance Manual and
Troubleshooting Guide
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xSeries 336 Ty pe 1879 and Ty pe 8837
Hardware Maintenance Manual and
Troubleshooting Guide
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Notes:
vBefore using this information and the product it supports, read Appendix B, “Safety information,” on page 129, and
Appendix C, “Notices,” on page 163.
vThe most recent version of this document is available at http://www.ibm.com/support/.
11th Edition (May 2008)
©Copyright International Business Machines Corporation 2002, 2007. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This document contains basic configuration information, diagnostic information, error
codes, error messages, service information, and asymptom-to-FRU index for the
IBM®xSeries®336 Type 1879 and Type 8837 server.
Important: The field replaceable unit (FRU) procedures in this document are
intended for trained servicers who are familiar with IBM products.
Customer replacement units (CRUs) can be replaced by the customer.
See Chapter 7, “Parts listing, Type 1879 and Type 8837,” on page 121,
to determine if the component being replaced is aFRU or aCRU.
Before servicing an IBM product, be sure to read Appendix B, “Safety
information,” on page 129.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
©Copyright IBM Corp. 2002, 2007 iii

Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/support/. For alist of supported options for the server, go
to http://www.ibm.com/servers/eserver/serverproven/compat/us/.
iv xSeries 336 Type 1879 and Type 8837: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support .........................iv
Chapter 1. General information...................1
Related documentation ......................1
Notices and statements used in this book ...............2
Features and specifications.....................3
Server controls and LEDs .....................6
Front view ..........................6
Rear view ..........................9
Server power features ......................10
Turning on the server .....................10
Turning off the server .....................10
Chapter 2. Configuring the server .................13
Configuration programs ......................13
Starting the Configuration/Setup Utility program .............13
Chapter 3. Customer replaceable units ...............15
Installation guidelines ......................15
System reliability considerations .................15
Working inside the server with the power on .............15
Handling static-sensitive devices .................16
Major components of the xSeries 336 Type 8837 server..........17
Removing and installing the cover ..................18
Removing the cover ......................18
Installing the cover ......................19
Working with adapters ......................20
Adapter considerations .....................20
Installing an adapter ......................21
Installing aRemote Supervisor Adapter II SlimLine............25
Hard disk drives ........................26
Hard disk drive considerations ..................26
Installing ahot-swap hard disk drive ................27
Installing asimple swap hard disk drive ...............28
Installing and removing an internal DVD-ROM drive or DVD-ROM blank bezel 29
Memory modules ........................32
Memory module considerations ..................32
Installing memory modules ...................34
Additional microprocessor installation.................36
Microprocessor considerations ..................36
Installing amicroprocessor ...................37
Installing and removing ahot-swap power supply ............40
Installing apower supply ....................41
Removing apower supply ....................42
Using Ypower-cord connectors for power backup ...........42
Replacing ahot-swap fan assembly .................43
Replacing the battery ......................45
Completing the installation.....................47
Connecting the cables .....................47
Updating the server configuration .................48
Installing the server in arack....................48
©Copyright IBM Corp. 2002, 2007 v

Input/output connectors ......................49
Auxiliary-device (pointing device) connector .............50
Ethernet connectors ......................50
Keyboard connector ......................50
Serial connector .......................51
Universal Serial Bus connector ..................51
Video connector .......................52
Chapter 4. Service replaceable units ................53
Removing amicroprocessor and heat sink...............54
Operator information panel ....................55
Fan bracket ..........................56
Drive tray assembly .......................57
Front panel signal and USB cables .................58
Power backplane ........................59
System board .........................60
System-board option connectors .................60
System-board internal connectors .................61
System-board external connectors.................61
System-board jumpers .....................62
System-board cable channels ..................63
Removing the system board ...................64
Chapter 5. Diagnostics .....................67
General checkout ........................67
Checkout procedure .......................68
Diagnostic tools overview .....................69
POST error logs ........................69
Viewing error logs from the Configuration/Setup Utility program ......70
Viewing the system-error log from diagnostic programs .........70
Diagnostic programs, error codes, and messages ............70
Diagnostic text message format..................71
Starting the diagnostic programs .................71
Small computer system interface messages ..............72
Light path diagnostics ......................73
Remind button ........................76
Reset button.........................76
Updating the BMC firmware ....................76
Recovering the BMC firmware ...................76
Recovering the BIOS code ....................77
Erasing alost or forgotten password (clearing CMOS memory) .......78
Updating Remote Supervisor Adapter II SlimLine firmware .........79
Power checkout ........................79
Troubleshooting the Ethernet controller ................80
Network connection problems ..................80
Ethernet controller troubleshooting chart ..............80
Ethernet controller messages ..................81
Chapter 6. Symptom-to-FRU index .................83
Beep symptoms ........................84
No-beep symptoms .......................87
POST error codes........................88
Light path diagnostics errors ....................93
Hot-swap power-supply LED errors .................96
Diagnostic error codes ......................97
Error symptoms ........................ 103
vi xSeries 336 Type 1879 and Type 8837: Hardware Maintenance Manual and Troubleshooting Guide

CD-ROM drive error symptoms ................. 103
Diskette drive error symptoms .................. 104
General error symptoms .................... 104
Hard disk drive error symptoms ................. 104
Intermittent error symptoms ................... 105
Keyboard, mouse, or pointing device error symptoms ......... 105
Memory error symptoms .................... 106
Microprocessor error symptoms ................. 106
Monitor error symptoms .................... 106
Option error symptoms .................... 108
Power error symptoms .................... 108
Serial port error symptoms ................... 109
ServerGuide error symptoms ..................110
Software error symptoms .................... 111
Service processor error codes ................... 111
ServeRAID error codes ..................... 111
POST (ISPR) error procedures ..................113
SCSI error codes .......................115
Temperature error messages ...................115
Fan error messages ......................116
Power error messages......................116
System shutdown .......................117
Voltage related system shutdown .................117
Temperature related system shutdown ...............117
DASD checkout ........................118
Host built-in self test (BIST) ....................118
Bus fault messages.......................118
Undetermined problems .....................119
Problem determination tips .................... 120
Chapter 7. Parts listing, Type 1879 and Type 8837 .......... 121
System ........................... 121
System replaceable units..................... 122
Keyboard CRUs ........................ 124
Power cords (CRUs) ...................... 125
Appendix A. Getting help and technical assistance .......... 127
Before you call ........................ 127
Using the documentation..................... 127
Getting help and information from the World Wide Web ......... 127
Software service and support ................... 128
Hardware service and support ................... 128
IBM Taiwan product service .................... 128
Appendix B. Safety information ................. 129
General safety ........................ 129
Electrical safety ........................ 130
Safety inspection guide ..................... 131
Handling electrostatic discharge-sensitive devices ........... 132
Grounding requirements ..................... 132
Safety notices (multilingual translations) ............... 133
Appendix C. Notices ...................... 163
Edition notice ......................... 163
Trademarks.......................... 164
Important notes ........................ 165
Contents vii

Product recycling and disposal .................. 165
Battery return program ..................... 165
Electronic emission notices .................... 167
Federal Communications Commission (FCC) statement ........ 167
Industry Canada Class Aemission compliance statement ........ 167
Australia and New Zealand Class Astatement ............ 168
United Kingdom telecommunications safety requirement ........ 169
European Union EMC Directive conformance statement ........ 169
Taiwanese Class Awarning statement ............... 169
Chinese Class Awarning statement ................ 169
Japanese Voluntary Control Council for Interference (VCCI) statement 170
Index ............................ 171
viii xSeries 336 Type 1879 and Type 8837: Hardware Maintenance Manual and Troubleshooting Guide