IBM 88631SU - System x3850 - 8863 User manual

IBM System x3850 Ty pe 8863, 7362
Problem Determination and Service Guide


IBM System x3850 Ty pe 8863, 7362
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
159.
14th Edition (February 2007)
©Copyright International Business Machines Corporation 2007. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements used in this document..............2
Features and specifications .....................3
Server controls, LEDs, and connectors ................4
Front view ..........................4
Rear view ..........................6
System-board layouts .......................8
I/O board internal connectors and jumpers ..............8
Memory-card connectors.....................9
Memory-card LEDs .......................9
Microprocessor-board connectors and LEDs .............10
PCI-X board connectors ....................10
PCI-X board LEDs ......................11
SAS-backplane connectors ...................11
Chapter 2. Diagnostics .....................13
Diagnostic tools ........................13
POST ............................13
POST beep codes ......................14
Error logs ..........................18
POST error codes.......................20
POST and SMI error messages..................34
Checkout procedure .......................46
About the checkout procedure ..................46
Performing the checkout procedure ................46
(Trained service technicians only) Checkpoint codes ...........47
Problem isolation tables .....................47
CD or DVD drive problems ...................48
General problems .......................49
Hard disk drive problems ....................49
Intermittent problems......................49
Keyboard, mouse, or pointing-device problems ............50
USB keyboard, mouse, or pointing-device problems ..........51
Memory problems .......................52
Microprocessor problems ....................53
Monitor problems .......................53
Optional-device problems ....................56
Power problems .......................57
Serial port problems ......................58
ServerGuide problems .....................59
Software problems ......................59
Universal Serial Bus (USB) port problems ..............60
Video problems........................60
Light path diagnostics ......................60
Light path diagnostic LEDs ...................63
Remind button ........................67
©Copyright IBM Corp. 2007 iii

Power-supply LEDs .......................67
Diagnostic programs, messages, and error codes ............69
Real-time diagnostics .....................70
Running the on-board diagnostic programs .............70
Diagnostic text messages ....................71
Viewing the test log ......................71
Diagnostic error codes .....................71
Recovering from aBIOS update failure ................88
System-error log messages ....................89
Solving SCSI problems ..................... 102
Solving power problems ..................... 102
Solving Ethernet controller problems ................ 103
Solving undetermined problems .................. 104
Calling IBM for service ..................... 105
Chapter 3. Parts listing, Type 8863, 7362 .............. 107
Server replaceable units ..................... 108
Alcohol wipes .........................110
Power cords .........................110
Chapter 4. Removing and replacing server components ........113
Installation guidelines ......................113
System reliability guidelines ...................114
Working inside the server with the power on.............114
Handling static-sensitive devices .................114
Returning adevice or component.................115
Removing the cover and bezel...................115
Tier 1CRU information .....................116
Battery ..........................116
DVD Drive .........................118
Hot-swap fan ........................118
Hot-swap power supply .................... 120
Memory module ....................... 122
Tier 2CRU information ..................... 132
Operator information panel assembly ............... 132
I/O board ......................... 133
PCI-X adapter guide ..................... 134
Power-supply structure .................... 135
SAS backplane ....................... 136
FRU information ........................ 137
Front-panel assembly ..................... 137
Microprocessor tray and microprocessor .............. 138
PCI-X board assembly .................... 142
PCI-X switch card assembly .................. 143
Power backplane ...................... 144
Chapter 5. Configuration information and instructions ........ 147
Updating the firmware ...................... 147
Configuring the server ...................... 147
Using the ServerGuide Setup and Installation CD........... 148
Using the Configuration/Setup Utility program ............ 148
Installing and using the baseboard management controller utility programs 153
Using the SAS/SATA Configuration Utility program .......... 154
Configuring the Ethernet controller ................ 154
Using the PXE boot agent utility program.............. 154
Using the ServeRAID configuration programs ............ 155
iv IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance .......... 157
Before you call ........................ 157
Using the documentation ..................... 157
Getting help and information from the World Wide Web ......... 158
Software service and support ................... 158
Hardware service and support ................... 158
Appendix B. Notices ...................... 159
Edition notice ......................... 159
Trademarks.......................... 160
Important notes ........................ 160
Product recycling and disposal .................. 161
Battery return program ..................... 162
Electronic emission notices .................... 163
Federal Communications Commission (FCC) statement ........ 163
Industry Canada Class Aemission compliance statement ........ 163
Australia and New Zealand Class Astatement ............ 163
United Kingdom telecommunications safety requirement ........ 163
European Union EMC Directive conformance statement ........ 163
Taiwanese Class Awarning statement ............... 164
Chinese Class Awarning statement ................ 164
Japanese Voluntary Control Council for Interference (VCCI) statement 164
Index ............................ 165
Contents v

vi IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2007 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 110.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide