IBM F80 User manual

RS/6000 Enterprise Server Model F80
Eserver pSeries 620 Models 6F0 and 6F1
Service Guide
SA38-0568-03
IBM

Fourth Edition (April 2002)
Before using this information and the product it supports, read the information in “Safety Notices” on page xi,
Appendix A, “Environmental Notices” on page 391, and Appendix B, “Notices” on page 393.
A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments
to Information Development, Department H6DS-905-6C006, 11400 Burnet Road, Austin, Texas 78758-3493. To send
comments electronically, use this commercial internet address: [email protected]. Any information that you
supply may be used without incurring any obligation to you.
©International Business Machines Corporation, 2000, 2002. All rights reserved. Note to U.S. Government Users
-- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth is GSA
ADP Schedule Contract with IBM Corp.

Contents
Safety Notices ........................xi
Electrical Safety .......................xii
Laser Safety Information.....................xii
Laser Compliance ......................xii
Data Integrity and Verification ..................xv
About This Book ......................xvii
ISO 9000 .........................xvii
Online Publications ......................xvii
Related Publications......................xvii
Trademarks ........................xviii
Chapter 1. Reference Information .................1
Overview ..........................2
Bus Architecture.......................3
Microprocessor .......................3
Memory .........................4
Media Drives ........................4
Internal Hard Disk Drives ....................4
Power Supply .......................4
Keyboard .........................4
Mouse ..........................4
Operator Panel .......................5
Input/Output Ports ......................5
Security Features ......................5
Data Flow with One-Way Processor .................6
Data Flow with Two- to Six-Way Processor ...............7
Power Flow .........................8
Powering Off and Powering On the System...............9
Powering Off the System ....................9
Powering On the System ....................9
Powering Off and Powering On the System Using the Service Processor ....9
Console Strategy .......................10
Power-On Self-Test ......................10
POST Indicators .......................10
POST Keys .........................11
1Key..........................11
5Key..........................11
6Key..........................12
8Key..........................12
System Unit Locations .....................13
Front View ........................13
Rear View ........................14
System Board .......................15
Operator Panel.......................16
System Memory .......................16
iii

One-Way Processor Memory Placement Rules ............16
Riser Card Memory Placement Rules ...............17
Logical and Physical Locations ..................17
Physical Location Codes ....................17
Location Code Format ....................17
Multiple FRU Callout Instructions .................18
AIX Location Codes ......................19
AIX and Physical Location Code Reference Tables ...........21
Memory Riser Card and Memory DIMM Locations ...........23
One-Way Processor Card Memory DIMM Locations ..........24
Specifications ........................30
Dimensions ........................30
Weight .........................31
Operating Environment ....................31
Operating Voltage ......................31
Heat Output (Maximum)....................31
Acoustics ........................32
External AC Power Cables ....................32
Service Inspection Guide ....................33
Chapter 2. Diagnostics Overview .................35
Maintenance Analysis Procedures (MAPs)...............35
Checkpoints.........................36
FRU Isolation ........................37
Electronic Service Agent for the Eserver pSeries and RS/6000 .......37
Using the Service Processor and Electronic Service Agent Features ......38
Service Processor......................38
Electronic Service Agent ...................39
Chapter 3. Maintenance Analysis Procedures (MAPs) ..........41
Entry MAP .........................41
Quick Entry MAP .......................42
Quick Entry MAP Table of Contents ................43
MAP 1020: Problem Determination .................48
Purpose of this MAP .....................49
MAP 1520: Power.......................53
Step 1520-1........................53
Step 1520-2........................54
Step 1520-3........................54
Step 1520-4........................55
Step 1520-5........................55
Step 1520-6........................56
Step 1520-7........................56
MAP 1540: Minimum Configuration .................57
Purpose of this MAP .....................58
SSA Maintenance Analysis Procedures (MAPs) .............75
Using SSA MAPs ......................77
MAP 2010: SSA Hot-Swap Disk Drive–Start ..............77
Step 2010-1........................77
Step 2010-2........................77
iv Service Guide

Step 2010-3........................78
Step 2010-4........................78
Step 2010-5........................78
Step 2010-6........................78
Step 2010-7........................78
Step 2010-8........................79
Step 2010-9........................79
Step 2010-10 .......................79
Step 2010-11 .......................79
Step 2010-12 .......................79
Step 2010-13 .......................80
MAP 2323: SSA hot-swap disk drive Intermittent Link Verification .......80
Step 2323-1........................80
Step 2323-2........................80
Step 2323-3........................81
MAP 2324: SSA hot-swap disk drive RAID ..............81
Chapter 4. Checkpoints ....................83
IPL Flow ..........................84
Service Processor Checkpoints ..................85
Firmware Checkpoints .....................91
Boot Problems and Concerns ..................102
Step 1 .........................102
Step 2 .........................102
Step 3 .........................103
Step 4 .........................103
Step 5 .........................104
Chapter 5. Error Code to FRU Index ...............105
Four-Character Checkpoints ...................105
Operator Panel Replacement ..................105
Replacing the Network Adapter ..................105
Determining Location Code ...................105
Checkpoint and Error Code Index .................106
Performing Slow Boot .....................107
Confirming Initial Error Code ...................107
Memory-Related Error Codes ..................108
Operator Panel Error Codes ...................109
SPCN Error Codes ......................110
Firmware Error Codes .....................117
Service Processor Error Codes ..................138
System Firmware Update Messages ................239
Common Firmware Error Codes..................239
Scan Log Dump Progress Codes .................246
Problem Determination-Generated Error Codes ............247
Chapter 6. Loading the System Diagnostics In Service Mode.......249
Default Boot List and Service Mode Bootlist..............250
Chapter 7. Using the Service Processor ..............251
Contents v

Service Processor Menus ....................252
Accessing the Service Processor Menus Locally ...........252
Accessing the Service Processor Menus Remotely..........252
Saving and Restoring Service Processor Settings ...........252
Menu Inactivity ......................253
General User Menu ......................253
Privileged User Menus .....................254
Main Menu........................254
Service Processor Setup Menu .................256
Passwords........................257
System Power Control Menu..................260
System Information Menu ...................264
Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus 269
Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus 269
Processor Card Memory DIMM Locations for Service Processor Menus . . . 270
Language Selection Menu ..................272
Call-In/Call-Out Setup Menu ..................273
Modem Configuration Menu ..................274
Serial Port Selection Menu ..................275
Serial Port Speed Setup Menu .................275
Telephone Number Setup Menu.................276
Call-Out Policy Setup Menu ..................277
Customer Account Setup Menu .................278
Service Processor Procedures in Service Mode ............278
Service Processor Functions ...................279
System Power-On Methods ...................280
Service Processor Reboot/Restart Recovery .............281
Boot (IPL) Speed .....................281
Failure During Boot Process ..................281
Failure During Normal System Operation..............281
Service Processor Reboot/Restart Policy Controls...........282
System Firmware Updates ...................283
General Information on System Firmware Updates ..........283
Determining the Level of Firmware on the System...........284
System Firmware Update Using a Locally Available Image ........284
Updating System Firmware From the Service Processor Menus ......285
Updating System Firmware from the AIX Service Aids .........285
Updating System Firmware from the AIX Command Line ........285
Recovery Mode ......................286
Configuring and Deconfiguring Processors or Memory ..........286
Run-Time CPU Deconfiguration (CPU Gard) ............287
Service Processor System Monitoring - Surveillance ...........287
System Firmware Surveillance .................287
Operating System Surveillance .................287
Call-Out (Call-Home) .....................288
Console Mirroring ......................290
System Configuration ....................290
Service Processor Error Log ...................291
LCD Progress Indicator Log ...................292
Service Processor Operational Phases ...............293
vi Service Guide

Pre-Standby Phase .....................293
Standby Phase ......................293
Bring-Up Phase ......................294
Run-Time Phase......................295
Chapter 8. Using System Management Services ...........297298
Password Utilities .....................298
Display Error Log .....................299
Remote Initial Program Load Setup ...............299
SCSI Utilities .......................303
Select Console ......................303
MultiBoot ........................304
Select Language......................307
OK Prompt........................307
Exiting System Management Services...............307
Chapter 9. Removal and Replacement Procedures ..........309
Handling Static-Sensitive Devices .................310
Removal and Replacement Procedures ...............310
Covers ..........................311
Removing the Covers ....................311
Replacing Covers .....................314
Removing Processor and Memory Riser Card Cover ...........315
Replacing Processor and Memory Riser Card Cover ..........315
Hot-Pluggable FRUs .....................316
Hot-Pluggable Options .....................316
Stopping the System Unit ....................316
Disk Drive Options ......................317
Disk Drive Slot LED Definitions .................319
Preinstallation Considerations .................319
Removing Hot-Plug SCSI Disk Drives ...............319
Replacing Hot-Plug SCSI Disk Drives ...............321
Configuring and Deconfiguring SCSI Hot-Swap Disk Drives .......323
Removing Hot-Plug SSA Disk Drives ...............324
Replacing Hot-Plug SSA Disk Drives ...............326
PCI Adapter Options .....................328
PCI Slot LED Definitions ...................328
Removing Adapter Cards ....................329
Removing a Non-Hot-Pluggable PCI Adapter ............329
Removing a Hot-Pluggable PCI Adapter ..............330
Replacing Adapter Cards ....................332
Replacing a Non-Hot-Pluggable PCI Adapter ............333
Replacing a Hot-Pluggable PCI Adapter ..............334
PCI Hot-Plug Manager Access ..................336
Accessing Hot-Plug Management Functions.............336
PCI Hot-Plug Manager Menu..................337
Fans and Fan Fillers .....................338
Removal ........................338
Replacement .......................338
Power Supplies .......................338
Contents vii

Removal ........................339
Replacement .......................339
Installing the Redundant Power and Cooling Option ...........339
Installing a Redundant Fan ..................339
Installing a Redundant Power Supply ...............340
Memory Riser Card and Processor Card ...............342
Removing a Memory Riser Card or One-Way Processor Card.......342
Installing a Memory Riser Card or a One-Way Processor Card ......343
Memory and Processor Card CEC Assembly .............344
Removal ........................344
Replacement .......................344
System Memory Options ....................345
Memory Placement with a One-Way Processor Card..........345
Memory Placement for a Memory Riser Card ............346
Memory DIMMs .......................346
Removing Memory DIMMs ..................346
Replacement .......................348
Processor Card ......................349
Removal ........................349
Replacement .......................349
Battery ..........................349
Removal ........................350
Replacement .......................350
Operator Panel .......................351
Removal ........................351
Operator Panel Cable .....................353
Removal ........................353
PCI Adapter Dividers .....................354
Removal ........................354
Replacement .......................354
System Board Assembly ....................354
Removal ........................354
Replacement .......................355
Internal Disk Drive Bays ....................355
Removing a Two-Position SCSI Disk Drive Bay ...........356
Replacing a Two-Position SCSI Disk Drive Bay............357
Removing Six-Position SCSI (SES) or SSA Disk Drive Bays .......361
Replacing Six-Position SCSI (SES) or SSA Disk Drive Bays .......363
SCSI and SSA Cabling Configurations ...............366
Two-Position SCSI Disk Drive Bay Cabling .............366
First Six-Position SCSI Disk Drive Bay Cabling............367
Second Six-Position SCSI Disk Drive Bay Cabling...........368
Two Six-Position SCSI RAID Bays Connected to a Single RAID Adapter . . . 368
One Six-Position SCSI RAID Bay and One Six-Position SSA Bay .....369
Two Six-Position SSA Bays Connected to the Same SSA Loop ......369
Replacing Non-Hot-Plug Drives ..................370
Removing a Media Drive from the Optional Media Position ........370
Replacing a Media Drive in the Optional Media Position.........371
Removing a Disk Drive from the Two-Position Disk Drive Bay .......371
Replacing a Disk Drive in the Two-Position Disk Drive Bay ........373
viii Service Guide

Chapter 10. Parts Information ..................377
Covers ..........................377
Right Side .........................379
Left Side .........................382
Accessories ........................384
Power Cords .......................384
Keyboards and Mouse (White) .................386
Keyboards and Mouse (Black) .................388
Appendix A. Environmental Notices................391
Product Recycling and Disposal..................391
Environmental Design .....................391
Acoustical Noise Emissions ...................391
Declared Acoustical Noise Emissions ................391
Appendix B. Notices .....................393
Appendix C. Service Processor Setup and Test ...........395
Service Processor Setup Checklist .................395
Testing the Setup ......................396
Testing Call-In ......................396
Testing Call-Out ......................396
Serial Port Configuration ...................397
Appendix D. Modem Configurations ...............399
Sample Modem Configuration Files ................399
Generic Modem Configuration Files ...............399
Specific Modem Configuration Files ...............399
Configuration File Selection ...................400
Examples for Using the Generic Sample Modem Configuration Files ....402
Customizing the Modem Configuration Files.............402
IBM 7852-400 DIP Switch Settings................403
Xon/Xoff Modems .....................403
Ring Detection ......................403
Terminal Emulators .....................404
Recovery Procedures ....................404
Transfer of a Modem Session ..................404
Recovery Strategy .....................405
Prevention Strategy .....................406
Modem Configuration Sample Files ................407
Sample File modem_m0.cfg ..................407
Sample File modem_m1.cfg ..................409
Sample File modem_z.cfg...................411
Sample File modem_z0.cfg ..................413
Sample File modem_f.cfg ...................415
Sample File modem_f0.cfg ..................418
Sample File modem_f1.cfg ..................421
Appendix E. SSA Problem Determination Procedures .........425
Disk Drive Module Power-On Self-Tests (POSTs) ............425
Contents ix

Adapter Power-On Self-Tests (POSTs) ...............425
Appendix F. SSA Software and Microcode Errors ...........427
Service Request Numbers (SRNs) .................427
SRN Table ........................427
Using the SRN Table ....................427
Software and Microcode Errors .................428
FRU Names and Abbreviations Used in the SRN Table .........428
SSA Loop Configurations That Are Not Valid .............436
SSA Location Code Format ...................437
SSA Loops and Links .....................438
The SSA Adapter .....................439
Disk Drive Module Strings...................439
Pdisks, Hdisks, and Disk Drive Module Identification ..........439
Rules for SSA Loops ....................440
Loops and Data Paths ....................440
Index ..........................443
xService Guide

Safety Notices
A danger notice indicates the presence of a hazard that has the potential of causing
death or serious personal injury. Danger notices appear on the following pages:
vxii
v53
v309
v339
A
caution notice indicates the presence of a hazard that has the potential of causing
moderate or minor personal injury. Caution notices appear on the following pages:
vxii
vxii
v53
v309
v370
Note: For a translation of these notices, see the
System Unit Safety Information
manual, order number SA23-2652.
xi

Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting
devices attached to the server.
DANGER
An electrical outlet that is not correctly wired could place hazardous voltage
on metal parts of the system or the devices that attach to the system. It is the
responsibility of the customer to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock.
Before installing or removing signal cables, ensure that the power cables for
the system unit and all attached devices are unplugged.
When adding or removing any additional devices to or from the system,
ensure that the power cables for those devices are unplugged before the
signal cables are connected. If possible, disconnect all power cables from the
existing system before you add a device.
Use one hand, when possible, to connect or disconnect signal cables to
prevent a possible shock from touching two surfaces with different electrical
potentials.
During an electrical storm, do not connect cables for display stations, printers,
telephones, or station protectors for communications lines.
CAUTION:
This product is equipped with a three–wire power cable and plug for the user’s
safety. Use this power cable with a properly grounded electrical outlet to avoid
electrical shock.
Laser Safety Information
CAUTION:
This product may contain a CD-ROM which is a class 1 laser product.
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR
Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in
compliance with the IEC 825 (first edition 1984) as a class 1 laser product. Consult the
label on each part for laser certification numbers and approval information.
xii Service Guide

CAUTION:
All IBM laser modules are designed so that there is never any human access to
laser radiation above a class 1 level during normal operation, user maintenance,
or prescribed service conditions. Data processing environments can contain
equipment transmitting on system links with laser modules that operate at
greater than class 1 power levels. For this reason, never look into the end of an
optical fiber cable or open receptacle. Only trained service personnel should
perform the inspection or repair of optical fiber cable assemblies and receptacles.
Preface xiii

xiv Service Guide

Data Integrity and Verification
IBM computer systems contain mechanisms designed to reduce the possibility of
undetected data corruption or loss. This risk, however, cannot be eliminated. Users who
experience unplanned outages, system failures, power fluctuations or outages, or
component failures must verify the accuracy of operations performed and data saved or
transmitted by the system at or near the time of the outage or failure. In addition, users
must establish procedures to ensure that there is independent data verification before
relying on such data in sensitive or critical operations. Users should periodically check
the IBM support websites for updated information and fixes applicable to the system and
related software.
xv

xvi Service Guide

About This Book
This book provides maintenance information that is specific to the Enterprise Server
Model F80 and Eserver pSeries 620 Models 6F0 and 6F1, as well as to adapters and
attached devices that do not have their own service information. In this book, the
Enterprise Server Model F80 and Eserver pSeries 620 Models 6F0 and 6F1 are
hereafter referred to as the ″system″or the ″server.″
This book also contains Maintenance Analysis Procedures (MAPs) that are not common
to other systems. MAPs that are common to all systems are contained in the
RS/6000
and
Eserver pSeries Diagnostic Information for Multiple Bus Systems .
This book is used by the service technician to repair system failures. This book
assumes that the service technician has had training on the system unit.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing
of this product.
Online Publications
RS/6000 and pSeries publications are available online. To access the online books, visit
our Web site at: http://www.rs6000.ibm.com/resource/hardware_docs/
Related Publications
The following publications are available for purchase:
vThe
System Unit Safety Information , order number SA23-2652, contains translations
of safety information used throughout this book.
vThe
RS/6000 Enterprise Server Model F80, Eserver pSeries 620 Models 6F0 and
6F1 User’s Guide
, order number SA38-0567, contains information to help users set
up, install options, configure and modify the system, and solve minor problems.
vThe
RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems ,
order number SA38-0509, contains common diagnostic procedures, error codes,
service request numbers, and failing function codes. This manual is intended for
trained service technicians.
vThe
PCI Adapter Placement Reference , order number SA38-0538, contains
guidelines for placement of PCI adapters into I/O slots of Models F80, 6F0, and 6F1
systems. This manual is intended to help when planning to install adapters so that
optimum, tested adapter configurations are used.
vThe
RS/6000 and Eserver pSeries Adapters, Devices, and Cable Information for
Multiple Bus Systems
, order number SA38-0516, contains information about
adapters, external devices, and cabling. This manual is intended to supplement
information found in the
RS/6000 and Eserver pSeries Diagnostic Information for
Multiple Bus Systems
.
xvii

vThe Site and Hardware Planning Information , order number SA38-0508, contains
information to help you plan your installation.
v
SSA Adapters User’s Guide and Maintenance Information , order number SA33-3272,
is intended to help users and service representatives work with and diagnose
problems with SSA adapters and devices.
v
RS/6000 SP Systems Service Guide , order number GA22-7442, is intended to help
users and service representatives work with and diagnose problems with SP
systems.
v
Clustered Eserver Installation and Service Guide , order number SA22-7863, is
intended to help users and service representatives work with and diagnose problems
with clustered Eserver systems.
Trademarks
The following terms are trademarks of International Business Machines Corporation in
the United States, other countries, or both:
vAIX
vRS/6000
vpSeries
ve (logo)
Other company, product, and service names may be trademarks or service marks of
others.
xviii Service Guide

Chapter 1. Reference Information
This chapter provides an overview of the system, including a logical description and a
physical overview of the system. Additional details pertaining to the system are also
provided. These include:
vMemory overview and placement rules
vGeneral description of the operator panel
vSystem location rules and descriptions
vPowering on and off the system
vPower flow
vData flow
1

Overview
This system is a high-performance entry server in a deskside system unit. It provides
64-bit symmetric multiprocessing (SMP) with true multithreaded application support in a
double-wide deskside box.
2Service Guide