IBM 8671 - Eserver xSeries 235 Operating instructions

xSeries 235 Type 8671
Hardware Maintenance Manual and Troubleshooting
Guide
ERserver
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xSeries 235 Type 8671
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r
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Note
Before using this information and the product it supports, read Appendix C, “Notices,” on page 205.
16th Edition (September 2005)
The most recent version of this document is available on the World Wide Web at
http://www.ibm.com/pc/support.
©Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, aSymptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
Eserver
™ xSeries ® 235.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts
listing in “System” on page 162 to determine if the component being
replaced is acustomer replaceable unit (CRU) or aFRU.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 169.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
©Copyright IBM Corp. 2002 iii

iv xSeries 235 Type 8671: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support ......................... iii
Chapter 1. General information...................1
Related publications .......................1
Notices and statements used in this book ...............2
Features and specifications.....................3
Server controls and indicators ....................4
Front view ..........................4
Rear view ..........................6
Operator information panel ....................7
Server power features.......................8
Turning on the server ......................8
Turning off the server ......................9
Standby mode ........................9
IBM documentation CD ......................10
System requirements .....................10
Starting the IBM Documentation Browser ..............10
Using the IBM Documentation Browser ...............11
Using the search feature ....................11
IBM Director ..........................11
Installing IBM Director updates ..................12
UpdateXpress .........................13
Chapter 2. Configuration.....................15
Using the Configuration/Setup Utility program .............15
Starting the Configuration/Setup Utility program ............15
Choices available from the Configuration/Setup main menu .......16
Using passwords .......................19
Using the LSI Logic Configuration Utility program ............21
Starting the LSI Logic Configuration Utility program ..........21
Formatting aSCSI hard disk drive .................22
Using the ServerGuide Setup and Installation CD ............22
ServerGuide features .....................22
Setup and configuration overview .................23
System Partition .......................24
Typical operating-system installation ................24
Setting up or updating multiple servers ...............25
Installing your operating system without ServerGuide ..........25
Using ServeRAID Manager ....................25
Configuring the Gigabit Ethernet controller ...............26
High-performance Ethernet modes.................27
Ethernet port connector.....................27
Updating the integrated system management firmware ..........27
Chapter 3. Diagnostics .....................29
General checkout ........................29
Diagnostic tools overview .....................31
POST error logs ........................31
Viewing error logs from the Configuration/Setup Utility program ......32
Viewing error logs from the diagnostic programs ...........32
ServerGuide error symptoms....................32
©Copyright IBM Corp. 2002 v

Small computer system interface messages ..............33
Diagnostic programs and error messages ...............33
Text messages ........................34
Starting the diagnostic programs .................34
Diagnostic error message tables .................35
Identifying problems using status LEDs ................36
LEDs for Active PCI slots ....................36
Power-supply LEDs ......................38
Light path diagnostics .....................38
Recovering the BIOS code ....................40
Power checkout ........................40
Troubleshooting the Ethernet controller ................41
Network connection problems ..................41
Ethernet controller troubleshooting chart ..............41
Ethernet controller messages ..................43
Chapter 4. Customer replaceable units ...............45
Installation guidelines ......................45
System reliability considerations .................45
Working inside the server with the power on .............46
Handling static-sensitive devices .................46
Major components of the xSeries 235 Type 8671 server..........46
System-board component locations .................48
System-board option connectors .................48
System-board internal cable connectors...............49
System-board external port connectors ...............50
System-board switches and jumpers ................51
System-board LED locations ...................53
Removing the server door (tower model) ...............54
Removing the server left-side cover and bezel (tower model) ........55
Removing the left-side cover ...................55
Removing the bezel ......................56
Removing the server top cover and bezel (rack configuration) .......57
Removing the top cover ....................57
Removing the bezel ......................58
Removing and installing the adapter-support bracket ...........58
Working with adapters ......................60
Adapter considerations .....................60
Installing ahot-plug adapter (slots 5and 6) .............62
Installing anon-hot-plug adapter (any slot)..............64
Cabling example for aServeRAID controller .............66
Working with the 3-Pack Ultra320 Hot-Swap Expansion option .......70
Installing the 3-Pack Ultra320 Hot-Swap Expansion option .........71
Installing internal drives......................74
Internal drive bays ......................75
Installing ahot-swap hard disk drive ................77
Installing a5.25-inch removable-media drive .............78
Memory technology transition ...................79
Installing memory modules ....................80
Installing an additional microprocessor ................82
Replacing ahot-swap power supply .................87
Installing ahot-swap power-supply option ...............90
Replacing ahot-swap fan .....................94
Replacing afront fan......................96
Replacing acenter fan .....................96
Replacing arear fan ......................96
vi xSeries 235 Type 8671: Hardware Maintenance Manual and Troubleshooting Guide

Replacing the battery ......................97
Completing the installation.....................99
Installing the server bezel and left-side cover (tower model) ....... 100
Installing the server door (tower model) .............. 102
Installing the server bezel and top cover (rack configuration) ...... 103
Updating your server configuration ................ 104
Connecting external options.................... 104
Installing the external SCSI connector ............... 105
Installing the second serial connector ............... 105
Connecting an external device.................. 106
Cabling the server ....................... 106
Keyboard cabling ...................... 107
Pointing device cabling .................... 107
Parallel port cabling...................... 107
Serial cabling ........................ 107
Advanced System Management Interconnect cabling ......... 107
USB cabling ........................ 108
Video cabling ........................ 108
Gigabit Ethernet cabling .................... 108
Power cabling ........................ 108
Installing the server in arack ................... 108
Input/output connectors ..................... 108
Parallel port ........................ 109
Video port .........................110
Keyboard port ........................110
Auxiliary-device (pointing device) port ...............110
Ultra320 SCSI system-board connectors ..............110
Serial ports .........................112
Universal Serial Bus version 1.1 ports ...............113
Gigabit Ethernet port .....................113
RS-485 (ASM interconnect) ports.................114
Chapter 5. Service replaceable units................115
Thermal grease ........................115
System board .........................116
Microprocessor removal .....................117
Operator information panel ....................119
Diskette drive ......................... 121
DASD backplane........................ 122
Power-supply (non-hot-swap) ................... 123
Front fan housing ....................... 124
Hot-swap card......................... 125
Diagnostics panel card ..................... 125
Power reset card........................ 126
Chapter 6. Symptom-to-FRU index ................ 129
Beep symptoms ........................ 129
No-beep symptoms ....................... 132
Diagnostic panel system error LED ................. 132
Diagnostic error codes ..................... 134
Error symptoms ........................ 139
Power-supply LED errors..................... 146
POST error codes ....................... 147
Service processor error codes ................... 153
SCSI error codes ....................... 153
Temperature error messages ................... 153
Contents vii

Fan error messages ...................... 154
Power error messages ..................... 154
System shutdown ....................... 155
Voltage related system shutdown................. 155
Temperature related system shutdown ............... 156
DASD checkout ........................ 156
Host built-in self test (BIST).................... 156
Bus fault messages....................... 157
Undetermined problems ..................... 157
Problem determination tips .................... 158
Chapter 7. Parts listing for the xSeries 235 ............. 161
System ........................... 162
Keyboard CRUs ........................ 164
Power cord CRUs ....................... 166
Appendix A. Getting help and technical assistance .......... 167
Before you call ........................ 167
Using the documentation..................... 167
Getting help and information from the World Wide Web ......... 167
Software service and support ................... 168
Hardware service and support ................... 168
Appendix B. Related service information .............. 169
Safety information ....................... 169
General safety ....................... 169
Electrical safety ....................... 170
Safety inspection guide .................... 171
Handling electrostatic discharge-sensitive devices .......... 172
Grounding requirements .................... 172
Safety notices (multilingual translations) .............. 172
Appendix C. Notices ...................... 205
Edition notice ......................... 205
Trademarks.......................... 206
Important notes ........................ 206
Product recycling and disposal .................. 207
Electronic emission notices .................... 207
Federal Communications Commission (FCC) statement ........ 207
Industry Canada Class Aemission compliance statement ........ 208
Australia and New Zealand Class Astatement ............ 208
United Kingdom telecommunications safety requirement ........ 208
European Union EMC Directive conformance statement ........ 208
Taiwanese Class Awarning statement ............... 209
Chinese Class Awarning statement ................ 209
Japanese Voluntary Control Council for Interference (VCCI) statement 209
viii xSeries 235 Type 8671: Hardware Maintenance Manual and Troubleshooting Guide