IBM QS21 - BladeCenter - 0792 User manual

BladeCenter QS21 Ty pe 0792
Problem Determination and Service Guide


BladeCenter QS21 Ty pe 0792
Problem Determination and Service Guide


Note
Before using this information and the product it supports, read the general information in Appendix C, “Notices,” on page 113
and the Warranty and Support Information on the Documentation CD.
Fifth Edition (September 2008)
©Copyright International Business Machines Corporation 2006, 2008.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements used in this document..............2
Features and specifications.....................2
Support for local storage ......................3
Turning on the blade server.....................3
Turning off the blade server.....................4
Blade server controls and LEDs ...................6
System board LEDs .......................7
System board internal and expansion card connectors ...........8
Chapter 2. Configuring the blade server ...............9
Communicating with the blade server .................9
Using the Advanced Management Module ..............9
Using the Web interface ...................10
Using the command-line interface ................10
Using Serial over LAN .....................10
Using the serial interface ....................10
Using the SMS utility program ..................11
Starting SMS .......................11
Viewing FRU information ...................12
Adding FRU information ..................13
Updating the system and BMC firmware ...............15
Updating steps ........................16
Determining current blade server firmware levels ...........17
Updating the BMC firmware ...................18
Using the BMC update package ................18
Using the Advanced Management Module .............18
Installing the system firmware ..................20
The firmware update package ..................21
Using the package .....................21
Updating the system firmware automatically ............22
Installing the firmware manually..................22
Updating the system firmware images ...............23
Updating the optional expansion card firmware .............23
Integrating the Gigabit Ethernet controller into the BladeCenter .......23
Updating the Ethernet controller firmware ...............24
Using the update package....................24
Firmware update steps .....................25
Blade server Ethernet controller enumeration ..............26
Chapter 3. Parts listing .....................27
Replaceable components .....................27
Chapter 4. Installing and removing replaceable units .........29
Installation guidelines ......................29
System reliability guidelines ...................30
Handling static-sensitive devices .................30
Removing the blade server from the BladeCenter unit ..........31
Removing the blade server ...................31
Opening and removing the blade server cover .............32
©Copyright IBM Corp. 2006, 2008 iii

Removing the BladeCenter PCI Express I/O Expansion Unit ........32
Installing the optional InfiniBand card.................33
Adding I/O DDR2 memory modules .................36
Replacing DIMM fillers ......................37
Installing the SAS expansion card ..................38
Installing the BladeCenter PCI Express I/O Expansion Unit ........40
Removing the blade-server front bezel assembly ............41
Replacing the system board base and planar..............41
Replacing the battery ......................42
Using the miscellaneous parts kit ..................45
Replacing the ball studs ....................45
Finishing the installation .....................47
Installing the front bezel assembly .................47
Closing the blade server cover ..................49
Input/output connectors and devices .................49
Chapter 5. Diagnostics and troubleshooting .............51
Prerequisites..........................51
Basic checks .........................51
Finding troubleshooting information .................52
Troubleshooting charts ......................52
Problems indicated by the front panel LEDs .............52
Problems indicated by the system board LEDS ............54
Power problems .......................57
Power throttling.......................57
Network connection problems ..................57
Service processor problems ...................58
Software problems ......................58
Recovering the system firmware code ................59
Checking the boot image ....................59
Booting from the TEMP image ..................59
Recovering the TEMP image from the PERM image ..........59
Supported boot media ......................59
Booting the system .......................60
Diagnostic programs and messages .................62
Running diagnostics and preboot DSA ...............62
Diagnostic text messages ....................63
Viewing the test log ......................63
DSA error messages......................63
CPU test results .......................64
BMC test results .......................64
Memory tests ........................70
System firmware startup messages .................71
Boot errors and handling .....................72
Boot list ..........................72
System firmware update errors ..................74
Memory initialization errors ...................75
USB errors .........................75
Network boot errors ......................77
SAS boot errors .......................79
I/O DIMM boot-time errors....................86
Other error messages .....................88
BMC firmware messages .....................89
NMI error messages ......................92
Problem reporting ........................94
Problem description .......................94
iv BladeCenter QS21 Type 0792: Problem Determination and Service Guide

Solving undetermined problems...................95
Calling IBM for service ......................96
Appendix A. Using the SMS utility .................97
Starting the SMS utility ......................97
The SMS utility menu ......................97
Select Language .......................98
Setup Remote IPL (Initial Program Load) ..............98
IP Parameters .......................99
Adapter Configuration ..................... 100
Ping Test ......................... 101
Advanced Setup: DHCP .................... 101
Change SCSI Settings .................... 101
Select Console ....................... 101
Select Boot Options ..................... 102
Firmware Boot Side Options .................. 104
Progress Indicator History ................... 104
FRU information ....................... 105
Adding FRU information ................... 106
SAS Settings ........................ 108
Appendix B. Getting help and technical assistance .......... 111
Before you call ........................ 111
Using the documentation ..................... 111
Getting help and information from the World Wide Web ......... 111
Software service and support ...................112
Hardware service and support ...................112
Appendix C. Notices ......................113
Trademarks..........................114
Important notes ........................114
Product recycling and disposal...................115
Battery return program......................116
Electronic emission notices ....................117
Federal Communications Commission (FCC) statement ........117
Industry Canada Class Aemission compliance statement ........118
Avis de conformité àla réglementation d’Industrie Canada .......118
Australia and New Zealand Class Astatement ............118
United Kingdom telecommunications safety requirement ........118
Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A
EU-Richtlinie zur Elektromagnetischen Verträglichkeit ........118
Deutschland: Einhaltung des Gesetzes über die elektromagnetische
Verträglichkeit von Geräten .................118
Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC
EG Richtlinie 2004/108/EG) für Geräte der Klasse A........118
European Union EMC Directive conformance statement ........119
Taiwanese Class Awarning statement ...............119
Japanese Voluntary Control Council for Interference (VCCI) statement 120
Korean Class Awarning statement ................ 120
Index ............................ 121
Contents v

vi BladeCenter QS21 Type 0792: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
©Copyright IBM Corp. 2006, 2008 vii

Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Guidelines for trained service technicians:
This section contains information for trained service technicians.
Inspecting for unsafe conditions:
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power.
vPrimary voltage on the frame can cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in the
documentation for your BladeCenter unit type.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the blade server for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment:
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
viii BladeCenter QS21 Type 0792: Problem Determination and Service Guide

vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of adental mirror to alive electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches alive electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform amechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from acircuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
–Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
–When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating acomplete circuit that could cause an electrical shock.
–When using atester, set the controls correctly and use the approved probe
leads and accessories for that tester.
–Stand on asuitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v
Use extreme care when measuring high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Important:
All caution and danger statements in this documentation begin with a
number. This number is used to cross reference an English caution or
danger statement with translated versions of the caution or danger
statement in the IBM Safety Information book.
For example, if acaution statement begins with anumber 1,
translations for that caution statement appear in the IBM Safety
Information book under statement 1.
Safety ix

Be sure to read all caution and danger statements in this
documentation before performing the instructions. Read any additional
safety information that comes with the blade server or optional device
before you install the device.
xBladeCenter QS21 Type 0792: Problem Determination and Service Guide

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid ashock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to aproperly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety xi

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 43W9859 or
03N2449 or an equivalent type battery recommended by the manufacturer. If
your system has amodule containing alithium battery, replace it only with
the same module type made by the same manufacturer. The battery contains
lithium and can explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
xii BladeCenter QS21 Type 0792: Problem Determination and Service Guide

Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Safety xiii

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
xiv BladeCenter QS21 Type 0792: Problem Determination and Service Guide

Statement 8:
CAUTION:
Never remove the cover on apower supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect aproblem with one of these parts, contact
aservice technician.
Statement 13:
DANGER
Overloading abranch circuit is potentially afire hazard and ashock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection
requirements. Refer to the information that is provided with your device for
electrical specifications.
Statement 21:
CAUTION:
Hazardous energy is present when the blade is connected to the power
source. Always replace the blade cover before installing the blade.
Safety xv

WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
xvi BladeCenter QS21 Type 0792: Problem Determination and Service Guide

Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur when installing and using your IBM®BladeCenter®.
It describes the diagnostic tools that come with the BladeCenter QS21, error codes
and suggested actions. It also describes how to replace failing components.
Replaceable components are of three types:
vTier 1customer replaceable unit (CRU): Replacement of Tier 1CRUs is your
responsibility. If IBM installs aTier 1CRU at your request, you will be charged for
the installation.
vTier 2CRU: You may install aTier 2CRU yourself or request IBM to install it, at
no additional charge, under the type of warranty service that is designated for
your server.
vField replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see Warranty and Support Information.
Note: The illustrations in this document might differ slightly from the hardware.
Related documentation
In addition to this document, the following documentation also comes with the
server:
vInstallation and User’s Guide
This printed document contains general information about the blade server,
including how to install supported options and how to configure the blade server.
vSafety Information
This document is in Portable Document Format (PDF) on the Documentation CD.
It contains translated caution and danger statements. Each caution and danger
statement that appears in the documentation has anumber that you can use to
locate the corresponding statement in your language in the Safety Information
document.
vWarranty and Support Information
This document is in PDF on the Documentation CD. It contains information about
the terms of the warranty and about service and assistance.
vIBM Software Development Kit for Multicore Acceleration Version 3.0.0
Installation Guide
This document is in PDF and can be downloaded from http://www.ibm.com/
support/us/en/. It contains information about how to install the operating system
and how to program applications for the blade server.
Depending on the server model, additional documentation might be included on the
Documentation CD.
The blade server might have features that are not described in the documentation
that comes with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
©Copyright IBM Corp. 2006, 2008 1

provide additional information that is not included in the blade server
documentation. The most recent versions of all BladeCenter documentation are at
http://www.ibm.com/support/us/en/.
In addition to the documentation in this library, be sure to review the planning and
installation documents for your BladeCenter hardware available at
http://www.ibm.com/support/us/en/.
Updates might be available for this document. You can check for the most recent
version at http://www.ibm.com/support/us/en/.
Notices and statements used in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the Documentation CD. Each
statement is numbered for reference to the corresponding statement in the Safety
Information document.
The following notices and statements are used in this document:
vNotes: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. Acaution statement is placed just before the description of apotentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. Adanger statement is placed just before the
description of apotentially lethal or extremely hazardous procedure step or
situation.
Features and specifications
The following table provides asummary of the features and specifications of the
BladeCenter QS21.
Through the BladeCenter Advanced Management Module, you can view the blade
server firmware code and other hardware configuration information.
The BladeCenter QS21 is an accessory for the BladeCenter HType 8852 unit and
the BladeCenter HT Type 8740 and 8750 (enterprise environment only).
Providing it is supported by the BladeCenter unit, you can install and operate any
other model of blade server in the same BladeCenter unit as aBladeCenter QS21.
Note: Power, cooling, removable-media drives, external ports, and advanced
system management are provided by the IBM BladeCenter Hand HT units.
For more information, see the documentation that comes with your
BladeCenter unit.
2BladeCenter QS21 Type 0792: Problem Determination and Service Guide