IBM BladeCenter T User manual

BladeCenter T Type 8267
Hardware Maintenance Manual and Troubleshooting
Guide


BladeCenter T Type 8267
Hardware Maintenance Manual and Troubleshooting
Guide


Note: Before using this information and the product it supports, read the general information in
“Notices” on page 107, the IBM Safety Information and the Environmental Notices and User Guide on
the IBM Documentation CD, and the Warranty Information document.
The most recent version of this document is available at http://www.ibm.com/supportportal/ .
First Edition (September 2011)
© Copyright IBM Corporation 2011, .
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ...............v
Guidelines for trained service technicians ....vi
Inspecting for unsafe conditions ......vi
Guidelines for servicing electrical equipment . . vii
Safety statements ............viii
Start here .............xv
Diagnosing a problem ...........xv
Undocumented problems .........xvii
Chapter 1. General information .....1
Related publications ............3
Notices and statements used in this book .....4
Features and specifications..........5
Major components of the BladeCenter T Type 8267
unit .................6
Front view ..............7
Rear view ..............12
BladeCenter T unit power, controls, and indicators 15
Starting the BladeCenter T unit .......16
Shutting down the BladeCenter T unit ....17
Chapter 2. Configuring the BladeCenter
T unit ...............19
Setting up the remote connection .......21
Cabling the Ethernet port.........21
Management and configuration program ....23
Setting up the management and configuration
program ..............23
Starting the management and configuration
program ..............23
Setting management and configuration program
options ...............24
Saving and restoring the configuration file . . . 26
Configuring an I/O module .........26
What to configure ...........26
Supporting Ethernet failover........27
Configuring the Ethernet controllers in the blade
servers ...............27
BladeCenter T networking guidelines......28
Using Remote Deployment Manager Version 4.11
Update 3 or later ............30
Using IBM Director............30
Communicating with the IBM Director software 30
Chapter 3. Diagnostics ........33
Diagnostic tools overview .........33
Identifying problems using the light path
diagnostics feature ............33
Chapter 4. Setting up the BladeCenter
T hardware .............35
Setting up the BladeCenter T unit .......35
Installation guidelines ...........35
Preparing for system power ........36
System reliability considerations ......36
Handling static-sensitive devices ......37
Preinstallation steps ...........39
Removing and installing the bezel assembly . . . 40
Removing the bezel assembly .......40
Installing the bezel assembly .......41
Removing and installing the bezel air filter ....41
Removing and installing power modules ....43
Removing a power module ........45
Installing a power module ........45
Removing and installing the media tray .....46
Removing the media tray.........47
Installing the media tray .........47
Removing and installing management modules . . 48
Removing a management module ......49
Installing a management module ......50
Removing and installing blower modules ....50
Removing a blower module ........52
Installing a blower module ........52
Removing and installing the KVM (keyboard, video,
mouse) module .............53
Removing the KVM module ........54
Installing the KVM module ........54
Removing and installing the LAN module ....54
Removing the LAN module ........55
Installing the LAN module ........55
Removing and installing I/O modules .....56
Removing an I/O module ........58
Installing an I/O module .........58
Blade servers ..............58
Blade server expansion options .......59
Removing and installing a blade server or filler
module ...............60
Completing the installation ........62
Chapter 5. Service replaceable units . . 63
Rear panel...............63
Upper flex circuit assembly .........64
Lower flex circuit assembly .........66
Docking board/blower housing assembly ....67
Rear chassis stiffener bracket ........68
Backplane ...............70
Backplane insulator............72
Air damper ..............73
Mechanical chassis ............76
Removing and installing the optical drive ....78
Removing the optical drive ........78
Installing the optical drive ........79
Chapter 6. Symptom-to-FRU index . . . 83
Error symptoms .............83
Light path diagnostics LEDs.........92
Temperature error messages .........94
Blower error messages...........94
© Copyright IBM Corp. 2011, iii

Power error messages ...........94
Blade server error messages .........95
KVM error message ...........96
Switch error messages ...........96
Management-module error messages ......97
Bus error messages ............98
Undetermined problems ..........98
Problem determination tips .........99
Chapter 7. Parts listing, BladeCenter T
Type 8267 .............101
Front view ..............101
Rear view ..............102
Appendix. Getting help and technical
assistance.............103
Before you call .............103
Using the documentation .........104
Getting help and information from the World Wide
Web................104
Software service and support ........104
Hardware service and support .......105
IBM Taiwan product service ........105
Notices ..............107
Trademarks ..............107
Important notes ............108
Particulate contamination .........109
Documentation format ..........109
Telecommunication regulatory statement ....110
Electronic emission notices .........110
Federal Communications Commission (FCC)
statement..............110
Industry Canada Class A emission compliance
statement..............110
Avis de conformité à la réglementation
d'Industrie Canada ..........110
Australia and New Zealand Class A statement 111
European Union EMC Directive conformance
statement ..............111
Germany Class A statement........111
Japan VCCI Class A statement.......112
Japan Electronics and Information Technology
Industries Association (JEITA) statement . . . 112
Japan Electronics and Information Technology
Industries Association (JEITA) statement . . . 113
Korea Communications Commission (KCC)
statement..............113
Russia Electromagnetic Interference (EMI) Class
A statement .............113
People's Republic of China Class A electronic
emission statement ..........113
Taiwan Class A compliance statement ....114
Index ...............115
iv BladeCenter T Type 8267: Hardware Maintenance Manual and Troubleshooting Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
© Copyright IBM Corp. 2011, v

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use this information to help you identify potential unsafe conditions in an IBM®
product that you are working on.
Each IBM product, as it was designed and manufactured, has required safety items
to protect users and service technicians from injury. The information in this section
addresses only those items. Use good judgment to identify potential unsafe
conditions that might be caused by non-IBM alterations or attachment of non-IBM
features or optional devices that are not addressed in this section. If you identify
an unsafe condition, you must determine how serious the hazard is and whether
you must correct the problem before you work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following
steps:
1. Make sure that the power is off and the power cords are disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe
any sharp edges.
3. Check the power cords:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cords are the correct type.
vi BladeCenter T Type 8267: Hardware Maintenance Manual and Troubleshooting Guide

vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the system for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe these guidelines when you service electrical equipment.
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you work with powered-on electrical equipment, use only one hand.
Keep the other hand in your pocket or behind your back to avoid creating a
complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
Safety vii

vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
These statements provide the caution and danger information that is used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
Statement 1
viii BladeCenter T Type 8267: Hardware Maintenance Manual and Troubleshooting Guide

DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Safety ix

Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
vUse of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Statement 4
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
xBladeCenter T Type 8267: Hardware Maintenance Manual and Troubleshooting Guide

Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 13
Safety xi

DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection requirements.
Refer to the information that is provided with your device for electrical
specifications.
Statement 21
CAUTION:
Hazardous energy is present when the blade is connected to the power source.
Always replace the blade cover before installing the blade.
Statement 32
CAUTION:
To avoid personal injury, before lifting the unit, remove all the blades, power
supplies, and removable modules to reduce the weight.
(8X)
(4X)
(4X)
86 kg
(190 lbs)
39 kg
(85 lbs)
Statement 33
CAUTION:
This device does not provide a power control button. Removing power supply
modules or turning off the server blades does not turn off the electrical current
supplied to the device. The device also might have more than one power cord.
To remove all electrical current from the device, ensure that all power cords are
disconnected from the power source.
xii BladeCenter T Type 8267: Hardware Maintenance Manual and Troubleshooting Guide

Rack Safety Information, Statement 2
DANGER
vAlways lower the leveling pads on the rack cabinet.
vAlways install stabilizer brackets on the rack cabinet.
vAlways install servers and optional devices starting from the bottom of the
rack cabinet.
vAlways install the heaviest devices in the bottom of the rack cabinet.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public telecommunication systems in the United Kingdom.
Safety xiii

xiv BladeCenter T Type 8267: Hardware Maintenance Manual and Troubleshooting Guide

Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the World Wide Web.
This Hardware Maintenance Manual and Troubleshooting Guide describes the
diagnostic tests that you can perform, troubleshooting procedures, and
explanations of error messages and error codes. The documentation that comes
with your operating system and software also contains troubleshooting
information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server:
1. Determine what has changed. Determine whether any of the following items
were added, removed, replaced, or updated before the problem occurred:
vHardware components
vDevice drivers and firmware
vSystem software
vUEFI firmware
vSystem input power or network connections
If possible, return the blade server to the condition it was in before the problem
occurred.
2. View the light path diagnostics LEDs and event logs. The blade server is
designed for ease of diagnosis of hardware and software problems.
vLight path diagnostics LEDs: See “Light path diagnostics LEDs” on page 92
for information about light path diagnostics LEDs that are lit and actions that
you should take.
vEvent logs: See “Error symptoms” on page 83 for information about
notification events and diagnosis.
vSoftware or operating-system error codes: See the documentation for the
software or operating system for information about a specific error code. See
the manufacturer's website for documentation.
3. Run IBM Dynamic System Analysis (DSA) and collect system data. Run
Dynamic System Analysis (DSA) to collect information about the hardware,
firmware, software, and operating system. Have this information available
when you contact IBM or an approved warranty service provider. For
instructions for running DSA, see the Dynamic System Analysis Installation and
User's Guide.
To download the latest version of DSA code and the Dynamic System Analysis
Installation and User's Guide, go to http://www.ibm.com/support/entry/portal/
docdisplay?brand=5000008&lndocid=SERV-DSA .
4. Check for and apply code updates. Fixes or workarounds for many problems
might be available in updated UEFI firmware, device firmware, or device
drivers.
© Copyright IBM Corp. 2011, xv

Important: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
a. Install UpdateXpress system updates. You can install code updates that are
packaged as an UpdateXpress System Pack or UpdateXpress CD image. An
UpdateXpress System Pack contains an integration-tested bundle of online
firmware and device-driver updates for your blade server. In addition, you
can use IBM ToolsCenter Bootable Media Creator to create bootable media
that is suitable for applying firmware updates and running preboot
diagnostics. For more information about UpdateXpress System Packs, see
http://www.ibm.com/support/entry/portal/docdisplay?brand=5000008
&lndocid=SERV-XPRESS . For more information about the Bootable Media
Creator, see http://www.ibm.com/support/entry/portal/
docdisplay?brand=5000008&lndocid=TOOL-BOMC .
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System Pack or
UpdateXpress image (see step 4b).
b. Install manual system updates.
1) Determine the existing code levels.
From the advanced management module Web interface, click Monitors
and then click Firmware VPD.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for the server, go to
http://www.ibm.com/support/fixcentral/systemx/
groupView?query.productGroup=ibm%2FSystemx .
To display a list of available updates for the blade server, go to
http://www.ibm.com/support/fixcentral/systemx/
groupView?query.productGroup=ibm%2FBladeCenter .
When you click an update, an information page is displayed, including
a list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
5. Check for and correct an incorrect configuration. If the blade server is
incorrectly configured, a system function can fail to work when you enable it; if
you make an incorrect change to the blade server configuration, a system
function that has been enabled can stop working.
a. Make sure that all installed hardware and software are supported. See
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
to verify that the blade server supports the installed operating system,
optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing
the problem. You must remove nonsupported hardware before you contact
IBM or an approved warranty service provider for support.
b. Make sure that the server, operating system, and software are installed
and configured correctly. Many configuration problems are caused by loose
power or signal cables or incorrectly seated adapters. You might be able to
solve the problem by turning off the blade server, reconnecting cables,
reseating adapters, and turning the blade server back on. For information
about configuring the blade server, see Chapter 2, “Configuring the
BladeCenter T unit,” on page 19.
xvi BladeCenter T Type 8267: Hardware Maintenance Manual and Troubleshooting Guide

6. See controller and management software documentation. If the problem is
associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated
controller and management or controlling software to verify that the controller
is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, go to
http://www.ibm.com/supportportal/ .
7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting
procedures and RETAIN tips document known problems and suggested
solutions. To search for troubleshooting procedures and RETAIN tips, go to
http://www.ibm.com/supportportal/ .
8. Use the troubleshooting tables. See Table 4 on page 84Table 4 on page 84 to
find a solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to http://www.ibm.com/
support/electronic/portal/ . Be prepared to provide information about any
error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact IBM or an approved warranty service provider for
assistance.
To open an online service request, go to http://www.ibm.com/support/electronic/
portal/ . Be prepared to provide information about any error codes and collected
data and the problem determination procedures that you have used.
Start here xvii

xviii BladeCenter T Type 8267: Hardware Maintenance Manual and Troubleshooting Guide