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IBM System Storage TS3310 Tape Library

Setup and Operator Guide

GA32-0477-00



IBM System Storage TS3310 Tape Library

Setup and Operator Guide

GA32-0477-00



Note!

Before using this information and the product it supports, be sure to read the general information under “Notices” on page

E-1.

To ensure that you have the latest publications, visit the web at http://www.ibm.com/storage/lto.

First Edition (November 2005)

This edition applies to the IBM System Storage TS3310 Tape Library Setup and Operator Guide,GA32-0477-00, and to

the subsequent releases and modifications until otherwise indicated in new editions.

©Copyright International Business Machines Corporation 2005. All rights reserved.

US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Read this First

Accessing Online Technical Support

For online Technical Support for your Library, visit:

http://www.ibm.com/storage/lto

Registering for My Support

My Support registration provides email notification when new firmware levels

have been updated and are available for download and installation. To register for

My Support, visit the web at http://www.ibm.com/support/mySupport.

Sending Us Your Comments

Your feedback is important in helping IBM provide accurate and useful

information. If you have comments or suggestions for improving this publication,

send your comments by:

vE-mailing IBM:

–Internet or IBMLink

™

from US: [email protected]

–IBMLink from Canada: STARPUBS at TORIBM

Include the following information in your e-mail:

–Exact publication title

–Form number (for example, GA32-1234-02) or part number (located on the

back cover of the publication)

–Page number to which you are referring

vUsing the Readers’ Comments form at the back of this publication

vMailing your comments to:

International Business Machines Corporation

Information Development

Department GZW

9000 South Rita Road

Tucson, AZ 85744-0001 USA

Contacting IBM Technical Support

In the USA: Call 1-800-IBM_SERV (1-800-426-7378).

All other Countries/Regions: Visit http://www.ibm.com.

To open aService Request online: Under Get Support,click on Open aService

Request.

©Copyright IBM Corp. 2005 iii

iv TS3310 Tape Library Setup and Operator Guide

Contents

Read this First............ iii

Accessing Online Technical Support ...... iii

Registering for My Support ......... iii

Sending Us Your Comments ......... iii

Contacting IBM Technical Support ....... iii

Figures ...............ix

Tables ...............xi

Safety and Environmental Notices .. xiii

Danger Notice ............. xiii

Caution Notice ............. xiii

Possible Safety Hazards .......... xiii

Laser Safety and Compliance ........ xiv

Class ILaser Product .......... xiv

Protective Devices ............ xiv

Monitored Access to the Library ...... xiv

Main Power Switch .......... xiv

Rack Safety .............xv

Power Cords ............ xvii

Disposal of Library Components Containing

Mercury ............... xviii

Product Recycling and Disposal ....... xviii

Battery Return Program .......... xix

Cable Warning ............. xix

Preface .............. xxi

Intended Audience............ xxi

Related Publications ........... xxi

Chapter 1. Product Description .... 1-1

Library Configurations .......... 1-2

Front Panel Components.......... 1-2

Control Module............ 1-3

Expansion Module........... 1-3

I/O Station ............. 1-3

Access Door ............. 1-3

Operator Panel ............ 1-4

Power Button ............ 1-4

Front Panel LEDs ........... 1-4

Rear Panel Components .......... 1-5

Library Control Blade (LCB) ....... 1-5

Tape Drives ............. 1-5

Power Supply ............ 1-6

Interior Components ........... 1-6

Storage Columns ........... 1-7

Robotic System ............ 1-7

Optional Features ............ 1-8

Ultrium 3Tape Drives ......... 1-8

Redundant Power Supply (Feature Code 1900) 1-9

Feature Licenses ........... 1-9

Library &Drive Code Update (Feature Code

0500) ............... 1-11

Location Coordinates .......... 1-11

Modules .............. 1-12

Columns.............. 1-12

Slots ............... 1-13

Drives .............. 1-13

Power Supplies ........... 1-13

Media ............... 1-14

Environmental and Shipping Specifications for

Tape Cartridges ........... 1-14

Multi-Path Architecture .......... 1-15

Specifications ............. 1-15

Product Environment .......... 1-16

Supported Servers, Operating Systems, and

Software ............... 1-17

Supported Device Drivers ......... 1-17

Chapter 2. Installation Planning .... 2-1

Determining the Number of Logical Libraries

(Partitions) .............. 2-1

Basic Guidelines ........... 2-1

Library Sharing ............ 2-1

Using Multiple Logical Libraries for Library

Sharing .............. 2-2

Using Multiple Control Paths ........ 2-2

Using Multiple Control Paths for iSeries and

AS/400 Attachment .......... 2-3

Using Multiple Control Paths for Control Path

Failover .............. 2-3

Using Multiple Data Paths for Data Path Failover 2-3

Determining SCSI and Fibre Channel IDs .... 2-4

SCSI Drive IDs ............ 2-4

Fibre Channel Drive IDs ......... 2-4

Server Attachment ............ 2-8

SCSI Interface ............ 2-8

Fibre Channel Interface ......... 2-9

Chapter 3. Installing the Library.... 3-1

Step 1: Unpacking and Verifying Shipment

Contents ............... 3-1

Step 2: Test the Library .......... 3-2

Step 3: Installing Your Library in aRack .... 3-4

Verifying Rack Mount Kit Contents ..... 3-4

Identifying the Location in the Rack ..... 3-6

Installing the Rails ........... 3-8

Reducing Library Weight ........ 3-11

Placing the Library in the Rack ...... 3-12

Installing the Rack Ears......... 3-13

Installing Library Components Removed for

Weight Reduction........... 3-14

Step 4: Cabling the Library ........ 3-16

Cabling a5U Library Containing Fibre Drives 3-16

Cabling a5U Library Containing SCSI Drives 3-17

Cabling a14U Library Containing Fibre Drives 3-19

Cabling a14U Library Containing SCSI Drives 3-20

©Copyright IBM Corp. 2005 v

Cabling aLibrary Containing Fibre and SCSI

Drives .............. 3-21

Step 5: Powering ON the Library ...... 3-22

Step 6: Configuring the Library ....... 3-23

Chapter 4. Configuration Planning .. 4-1

Understanding Cartridge Assignment in the Library 4-1

Cleaning Slots Configuration ........ 4-1

Host-based Cleaning of aDrive ...... 4-2

Working with Logical Libraries ....... 4-2

Automatically Creating Logical Libraries ... 4-3

Manually Creating Logical Libraries ..... 4-3

Deleting Logical Libraries ........ 4-3

Changing Logical Library Access ...... 4-3

Changing Logical Library Modes ...... 4-4

Configuring I/O Stations ......... 4-4

Applying aLicense Key .......... 4-5

Selecting Drive IDs and Drive Types ...... 4-5

Working with User Accounts ........ 4-5

Creating User Accounts ......... 4-6

Modifying User Accounts ........ 4-6

Deleting User Accounts ......... 4-6

Modifying Network Settings ........ 4-6

Chapter 5. User Interfaces ...... 5-1

Operator Panel ............. 5-1

Common Operator Panel Elements ..... 5-2

Keyboards ............. 5-3

Login Screen............. 5-3

Home Page ............. 5-3

Menus Available from the Operator Panel ... 5-5

Web User Interface (UI) .......... 5-8

Logging in to the Web User Interface .... 5-8

Common Header Elements ........ 5-8

Menus Available from the Web User Interface 5-9

User Privileges ............. 5-9

Chapter 6. Configuring the Library .. 6-1

Step 1: Log in to the Operator Panel ...... 6-2

Step 2: Access the Setup Wizard ....... 6-3

Step 3: Ensure that all Hardware is Installed ... 6-3

Step 4: Set up the Library Network Configuration 6-3

Step 5: Enter License Keys ......... 6-4

Step 6: Assign Cleaning Cartridge Slots ..... 6-4

Step 7: Assign I/O Station Slots ....... 6-5

Step 8: Assign Logical Libraries ....... 6-5

Step 9: Set the Date and Time ........ 6-5

Step 10: Import Cleaning Cartridge(s) ..... 6-6

Step 11: Populate your Library with Data

Cartridges .............. 6-6

Step 12: Register for My Support ....... 6-6

Chapter 7. Operating Procedures ... 7-1

Library and Logical Libraries ........ 7-1

Viewing System Information ....... 7-2

Accessing the Setup Wizard........ 7-2

Library Verify Diagnostic Tests....... 7-2

Creating Logical Libraries ........ 7-3

Deleting/Modifying aLogical Library .... 7-3

Assigning Cleaning Slots......... 7-3

Assigning I/O Station Slots ........ 7-4

Entering License Keys ......... 7-4

Creating Users Accounts ......... 7-4

Modifying/Deleting User Accounts ..... 7-4

Setting the Date and Time ........ 7-5

Resetting the Library Control Blade IP Address 7-5

Managing the Network (SSL, Trap Registration,

and SNMP Version) .......... 7-5

Configuring the Library for Remote Access .. 7-7

Taking aLogical Library Offline/Online ... 7-7

Shutting Down/Restarting the Library .... 7-7

Viewing Error Messages ......... 7-9

Capturing aLibrary Snapshot ....... 7-9

Viewing Library Information ....... 7-9

Locking/Unlocking the I/O Station..... 7-10

Firmware Upgrades ........... 7-10

Updating Library Firmware ....... 7-10

Updating Drive Firmware ........ 7-11

Drives ............... 7-13

Viewing Drive Information ....... 7-13

Loading aDrive ........... 7-13

Unloading aDrive .......... 7-14

Taking aDrive Offline/Online ...... 7-14

Adding aControl Path Drive to aLogical

Library .............. 7-14

Assigning Drive IDs .......... 7-14

Modifying aFibre Channel Drive Port Setting 7-15

Capturing aDrive Dump ........ 7-15

Cartridges .............. 7-15

Importing Data Cartridges........ 7-15

Exporting aData Cartridge ....... 7-15

Moving Data Cartridges ........ 7-16

Importing aCleaning Cartridge ...... 7-16

Exporting aCleaning Cartridge ...... 7-16

Chapter 8. Using Ultrium Media .... 8-1

Cartridge Compatibility .......... 8-2

Data Cartridge ............. 8-2

Capacity Scaling ........... 8-3

WORM (Write Once, Read Many)....... 8-3

WORM Media ............ 8-3

Data Security on WORM Media ...... 8-3

WORM Media Errors .......... 8-4

Cleaning Cartridge............ 8-4

Cartridge Memory Chip (LTO-CM) ...... 8-4

Bar Code Label ............. 8-4

Guidelines for Using Bar Code Labels .... 8-6

Write-Protect Switch ........... 8-7

Handling the Cartridges .......... 8-7

Provide Training ........... 8-8

Ensure Proper Packaging ........ 8-8

Provide Proper Acclimation and Environmental

Conditions ............. 8-9

Perform aThorough Inspection ...... 8-9

Examples of Cartridge Problems ...... 8-10

Repositioning or Reattaching aLeader Pin ... 8-10

Repositioning aLeader Pin ....... 8-11

Reattaching aLeader Pin ........ 8-13

Environmental and Shipping Specifications for

Tape Cartridges ............ 8-17

Disposing of Tape Cartridges ........ 8-17

vi TS3310 Tape Library Setup and Operator Guide

Ordering Media Supplies ......... 8-18

Ordering Bar Code Labels ........ 8-19

Chapter 9. Troubleshooting ..... 9-1

How the Library Reports Problems ...... 9-1

Operator Intervention Messages ....... 9-2

Diagnosing aProblem .......... 9-3

Interpreting LEDs ............ 9-6

Power Button LEDs .......... 9-6

Library Control Blade LEDs........ 9-7

Tape Drive LEDs ........... 9-8

Power Supply LEDs .......... 9-10

Picker LED ............. 9-11

Reseating Cables ............ 9-12

E-mailing Logs ............ 9-15

Pre-Call Checklist............ 9-15

Contacting IBM Technical Support ...... 9-15

Chapter 10. Service Action Tickets

(Txxx) and Diagnostic Resolutions

(DRxxx) ............. 10-1

Service Action Tickets .......... 10-1

T001: Manually remove cartridge from Picker,

motion OK ............. 10-1

T002: PUT operation failed, cartridge final

position unknown, motion OK ...... 10-2

T003: GET operation failed, cartridge final

position unknown, motion OK ...... 10-3

T004: PUT operation failed, cartridge back in

source location, motion OK ....... 10-4

T005: X, Y, Θmotion profile failure, cartridge in

Picker, motion NOT OK ........ 10-5

T006: X, Y, Θmotion profile failure, no cartridge

in Picker, motion NOT OK........ 10-6

T007: X, Y, Θmotion obstruction, motion OK 10-7

T008: Cannot home, motion OK ...... 10-7

T009: Drive load unsuccessful, motion OK .. 10-8

T010: Drive unload failed ........ 10-8

T013: Cannot read or invalid library serial

number label ............ 10-9

T017: Invalid storage or I/O position .... 10-10

T018: Invalid Drive Position ....... 10-10

T019: Cannot calibrate drive, motion OK .. 10-10

T020: Cannot calibrate storage, motion OK 10-11

T021: Lost electrical

connection/communications with drive sled . 10-12

T022: Lost electrical

connection/communication with drive brick . 10-12

T023: Drive sled fan spinning too slow or not

at all............... 10-13

T024: AC power loss ......... 10-13

T025: Lost electrical connection with single

power supply ........... 10-13

T031: Cannot unlock I/O Station ..... 10-14

T032: Cannot lock I/O Station ...... 10-14

T033: Drive TapeAlert Flag 3-Hard read or

write error............. 10-15

T034: Drive TapeAlert Flag 4-Media.... 10-15

T035: Drive TapeAlert Flag 5-Read Failure 10-16

T036: Drive TapeAlert Flag 6-Write Failure 10-16

T037: Drive TapeAlert Flag 8-Not Data

Grade .............. 10-17

T038: Drive TapeAlert Flag 9-Write Protected 10-17

T039: Drive TapeAlert Flag 12 -Unsupported

Format .............. 10-18

T040: Drive TapeAlert Flag 15 -MIC Chip

Failure .............. 10-18

T041: Drive TapeAlert Flag 16 -Forced Eject 10-18

T045: Drive TapeAlert Flag 20- Clean Now 10-19

T046: Drive TapeAlert Flag 21 -Clean Periodic 10-19

T047: Drive TapeAlert Flag 22 -Expired

Cleaning Media ........... 10-19

T048: Drive TapeAlert Flag 23 -Invalid

Cleaning Tape ........... 10-20

T049: Drive TapeAlert Flag 30 -Hardware A10-20

T050: Drive TapeAlert Flag 31 -Hardware B10-21

T051: Drive TapeAlert Flag 32 -Interface 10-21

T052: Drive TapeAlert Flag 33 -Eject media

error recovery ........... 10-21

T060: Door Open .......... 10-22

T062: Frame Configuration Problem .... 10-23

T063: Cannot read or mismatch WWN label 10-23

T064: Library Control Blade hardware failure 10-24

T065: Library Control Blade robot power fuse

(F3) blown (42 volt bus) ........ 10-24

T066: Drive power fuse (F1) blown .... 10-25

T067: Display Assembly hardware failure 10-25

T068: Destination element for amove media is

full ............... 10-26

T069: Source element for amove media is

empty .............. 10-26

T070: Logical library control path failed ... 10-26

T071: Power Supply not present ..... 10-27

T072: The system has reported an unmanaged

fault ............... 10-27

T073: I/O Storage Door Open ...... 10-28

T074: Sled Auto-Leveling Failure ..... 10-28

T075: Unsupported Module Configuration 10-28

T076: Robot Initialization Failure ..... 10-29

T077: I/O Station Partially Open or

Unplugged ............ 10-30

Diagnostic Resolutions ......... 10-30

DR001: Manually Recover Tape from Picker 10-30

DR002: Manually Recover Tape from Source

or Destination Slot .......... 10-30

DR003: Drive Unload Diagnostic ..... 10-31

DR004: Manually Inspect Destination Element 10-31

DR005: Motion Failure Diagnostic (a Library

Verify Test) ............ 10-31

DR006: Drive Diagnostic (a Library Verify

Test) ............... 10-32

DR007: Bar Code Scanner Diagnostic (a

Library Verify Test) .......... 10-32

DR009: AC Failure Diagnostic ...... 10-33

DR010: Expansion Module Connectivity

Diagnostic ............. 10-33

DR011: I/E (I/O Station) Lock Diagnostic (a

Library Verify Test) .......... 10-33

DR012: Host Cabling Diagnostic ..... 10-34

DR014: Write Protect or WORM Diagnostic 10-34

DR015: Unsupported Format Diagnostic ... 10-35

Contents vii

DR018: Manually Clean Drive ...... 10-35

DR019: Door Open Diagnostic ...... 10-35

DR020: Re-inventory the Library ..... 10-36

DR021: Contact Service ........ 10-36

DR022: Power Supply Not Present..... 10-36

DR024: Close IO Door ......... 10-37

DR026: Unsupported Module Configuration 10-37

DR028: Motion Obstruction Diagnostic ... 10-37

DR029: Drive Communication Loss Resolution 10-37

DR030: Drive Load Failure Resolution ... 10-38

DR031: Robot Initialization Resolution ... 10-38

DR032: Control Path Failure Resolution ... 10-38

DR033: Drive Sled Auto Level Resolution 10-38

DR034: IO Storage Door Open Resolution 10-39

DR035: Robot Fuse Blown Resolution.... 10-39

DR036: I/O Station Partially Open or

Unplugged ............ 10-39

Chapter 11. Add, Remove, Replace

Procedures ............ 11-1

Required Library State .......... 11-1

Preparing aLibrary or Library Module for Repairs 11-2

Returning aLibrary or Library Module to Normal

Operations after Repairs ......... 11-2

Removing/Replacing aPower Supply (Primary

and Redundant) ............ 11-3

Removing aPrimary Power Supply..... 11-4

Replacing aPrimary Power Supply ..... 11-4

Adding aRedundant Power Supply .... 11-5

Removing aRedundant Power Supply.... 11-5

Adding/Removing/Replacing aDrive Sled ... 11-5

Adding aNew Drive ......... 11-6

Removing aDrive Sled ......... 11-9

Replacing aDrive .......... 11-10

Removing/Replacing the Library Control Blade

and Compact Flash Card ......... 11-10

Removing the Library Control Blade (LCB) 11-11

Replacing the Library Control Blade (LCB) 11-12

Removing/Replacing the Compact Flash Card 11-14

Removing the Compact Flash Card .... 11-15

Replacing the Compact Flash Card .... 11-16

Library Conversions .......... 11-17

Desktop to Rack Mounted Library Conversion 11-17

Rack Mounted to Desktop Library Conversion 11-17

Removing/Installing Library Foot Pads .... 11-19

Removing Library Foot Pads ...... 11-19

Installing Library Foot Pads ....... 11-19

Verifying Front and Rear Gear Racks Alignment 11-19

Chapter 12. Parts List ....... 12-1

Appendix A. Message Retrieval at the

Host ............... A-1

Obtaining Error Information From an RS/6000 ..A-1

Library Error Log Example........A-2

Drive Error Log Example ........A-3

SCSI Bus Error Example 1........A-4

SCSI Bus Error Example 2........A-5

Summary Report ...........A-6

Retrieving from an AS/400 System with RISC

Processor...............A-7

AS/400 Product Activity Log .......A-8

Retrieving from aSun System........A-9

Retrieving from an HP-UX System ......A-9

Appendix B. TapeAlert Flags ..... B-1

TapeAlert Flags Supported by the Drive .... B-1

Appendix C. Sense Data ....... C-1

Library Sense Data ........... C-1

Drive Sense Data ............ C-8

Appendix D. Library Configuration

Form ............... D-1

Library Information ...........D-1

Drive Information ............D-1

SCSI Drives .............D-1

Fibre Channel Drives..........D-1

Firmware Information ..........D-2

Users Account Information.........D-2

My Support ..............D-2

Notices .............. E-1

Trademarks .............. E-2

Electronic Emission Notices......... E-2

Federal Communications Commission (FCC)

Class AStatement ........... E-2

European Union (EU) Electromagnetic

Compatibility Directive ......... E-3

People’s Republic of China Class AElectronic

Emission Statement .......... E-3

Taiwan Class AElectronic Emission Statement E-3

Japan VCCI Class AITE Electronic Emission

Statement.............. E-3

Industry Canada Class AEmission Compliance

Statement.............. E-3

Avis de conformité àla réglementation

d’Industrie Canada .......... E-4

Germany Electromagnetic Compatibility

Directive .............. E-4

Korean Class AElectronic Emission Statement .. E-4

Glossary ............. F-1

Index ............... X-1

viii TS3310 Tape Library Setup and Operator Guide