Illusion Realistic 5000P Setup guide

REALISTIC GAS MANUALAPRIL 14414 DB
Your new ILLusion Gas Log Fire was designed and manufactured in Australia.
It is fitted with the finest, most detailed gaslogs available, cast from real “Australian” box
timber and carefully hand painted by craftsmen. Features include an enormous ceramic glass
viewing area, and fascia options to suit almost any home.
These appliances have been tested and approved in accordance with Australian Standards
for installation and operation as described in this manual and have been
certified by SAI GLOBAL.
WARNING: DO NOT MODIFY THIS APPLIANCE
All Illusion Gas Log Appliances MUST be installed and serviced by an authorised person.
Unauthorised installation, service or maintenance may cause a hazardous situation.
OWNERS INSTRUCTION & INSTALLATION MANUAL. PLEASE KEEP FOR FUTURE REFERENCE
HEAD OFFICE 145 SOUTH GIPPSLAND HWY DANDENONG STH. VICTORIAAUSTRALIA 3175
PH: 03 9793 7520 FAX: [phone] Email sales@illusionfires.com.au
www.illusionfires.com.au
MODEL: Realistic 5000P, Realistic 5000L Gas Log Fires
Note: The photo below is for Illustrative purposes only and may differ from the product supplied.

2REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
Your new ILLusion Gas Log Fireplace represents the pinnacle of many years’ research and development.
The combination of innovative features designed for Australian conditions and a genuine open fire appearance with
the safety of a full ceramic glass front ensures this appliance is the Ultimate in Gas Log Fireplaces.
The ILLusion Gas Log Fireplace provides you with continuous warmth, and the traditional charm of an open fire,
without the hard work generally associated with a wood fuelled appliance.
Safe and economical, you can rest easy knowing the ILLusion Gas Log Fireplace has been fully tested and certified
to Australian Standards.
NOTE: Realistic GAS LOG FIREPLACES - MODELS 5000L, 5000-P ARE DESIGNED TO BE INSTALLED
IN A SUITABLY CONSTRUCTED WALL OR FIREPLACE FACADE & FLUED VERTICALLY. THESE
UNITS MUST ONLY BE INSTALLED BY AN AUTHORISED INSTALLER IN ACCORDANCE WITH
AUSTRALIAN STANDARDS.
TABLE OF CONTENTS
PAGE DESCRIPTION
3. DIMENSIONS FOR ALL MODELS
4. CONNECTING TO MAINS GAS - ABNORMAL OPERATION
5. LIGHTINGINSTRUCTIONS
6. CONTROL IDENTIFICATION
7. SAFETYINFORMATION
8. INSTALLATION INSTRUCTIONS
9-10 INSTALLATION OPTIONS
11. FITTING THE LOGS ALL MODELS
12. PRESSURE TESTING
13 MAINTENANCE & WIRING DIAGRAM
14 EXPLODEDVIEW
15. INSTALLATION OF FASCIAS & TRIMS (WALL MOUNT)
16. INSTALLATION OF FASCIAS &TRIMS(FLOOR MOUNT)
17. THERMOSTATICALLY CONTROLLED FAN
18. REMOTECONTROLLER
19. TROUBLESHOOTING
20-21 SERVICING
22. ILLUSION CONTACT DETAILS

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REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
All dimensions for the Illusion Realistic series of Gas Log Fires are correct at the time of printing. It is always advisable to check
dimensions and clearances with your Illusion dealer before commencing installation thus avoiding potential problems during
the installation.
REALISTIC-All Model DIMENSIONS
ALL DIMENSIONS IN MILLIMETRES
Suggested wall cut out sizes. (Suits Standard fascia & larger)
IMPORTANT: Allow min. 150mm up from floor when fitting standard window fascia
and extra if skirting is fitted to the wall.
IMPORTANT:
Realistic MODEL HEIGHT (Y) MIN WIDTH (X) MIN DEPTH (Z) MIN
5000P 780m 920mm 450mm
5000L 780mm 1450mm 600mm
NOTE: The minimum width, depth and height
shown in the table below relate to standard
floor mounted fascia dimensions.
A more detailed dimension sheet is available
from your dealer.
REALISTIC 5000L - FRAMING DIMENSIONS
THE FITTING OF ANY
ENCLOSURE PANEL OVER THE HEATER, AND OR BETWEEN THE HEATER AND THE
CEILING PANEL
IS NOT PERMITTED.
ANY HORIZONTAL OR VERTICAL SUPPORT TIMBERS MUST NOT EXCEED 100mm IN
WIDTH AND MUST NOT BE CLOSER THAN 70mm TO THE TOP OF THE HEATER CASE.

4REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
Main Gas Connection
The connection is made using gas pipes with Rp1/2 ISO 7 threading. Torque: 25Nm
If, alternatively, flanges are used, first screw the pipes on to the flanges and then the
flanges to the valve. Recommended torque for the flange fixing screws: 3Nm.
It is recommended that a Certified shutoff valve be fitted between the incoming gas line and the appliance to
enable the gas supply to the appliance to be shut off independantly from the mains gas supply.
Caution: After making the connections, check gas tightness.
IMPORTANT NOTE TO INSTALLER
Caution: Check the appliance before leaving.
Check that logs are correctly located. Incorrect location of logs
will affect combustion and may cause sooting.
Check the gas pressure.
Light the appliance and check for flame abnormalities on both high and low flame
settings. Flames should not lift off the burner ports.Allow the unit about 5 minutes to
warm up then if the flames are lifting from the burner ports it may be necessary to
adjust the gas pressure on the gas valve.
THE FOLLOWING INDICATES SITUATIONS OF ABNORMAL OPERATION OF THE APPLIANCE.
WHEN THE APPLIANCE IS OPERATING :
1. The flames appear excessively large and / or sooting occurs on the logs.
2. You can smell gas.
3. The flame pattern is inconsistent and appears to be lifting off the burner.
4. You can smell the products of the flue within the room in which the appliance is installed. (May be an
indication of a blocked flue)
If any of the above situations occur, turn the appliance off, and contact your supplier or installer
immediately. If you can smell gas, turn the gas off at the mains and call the appropriate authority.
Always call from outside the building from a neighbors, or with a mobile phone.
ABNORMAL OPERATION
Manufactured by Illusion Australia Pty. Ltd. 145 Sth. Gippsland Hwy Dandenong
Sth. 3175 Victoria Australia
Phone: [phone] Fax: [phone]
ILLUSION GAS LOG FIRES - MODELS REALISTIC 5000L-NG, REALISTIC 5000P-NG
NOTE: TABLE BELOW RELATES TO ALL VARIATIONS OF EACH SIZE APPLIANCE
SAI GLOBAL APPROVAL CERTIFICATE NOS:TBA
Electrical components conform to AS 3100 240V 50hz 60 watts
Model REALISTIC-5000L/NG REALISTIC-5000P/NG
Injector Size 2.90 2.4
Nominal Gas Consumption Mj/h 40.0 29.0
Gas Type NAT NAT
Turndown Pressure kPa .46 .54
Manifold Pressure kPa .90 .90
Kilowatt Rating (Vertical Flue) On High 6.34kw 5.1kw

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REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
LIGHTING INSTRUCTIONS
CAUTION: HOT WHILE OPERATING.
DO NOT TOUCH. KEEP CLOTHING, CHILDREN AND FURNITURE AWAY.
KEEP BURNER AND CONTROL COMPARTMENT CLEAN AND FREE FROM LINT, DUST ETC.
This appliance shall be installed only by authorised personnel and in accordance with the manufacturer’s installation
instructions, local gas fitting regulations, municipal building codes, electrical wiring regulations, AS/NZS 5601/AG 601
- Gas Installations and any other statutory regulations.NEVER ATTEMPT TO LIGHT THE APPLIANCE IF YOU CAN
SMELLGAS.IF INDOUBT,CONTACTYOURGAS SUPPLIER,APPLIANCEINSTALLERANDORILLusion SERVICE
DEPARTMENT FROM A NEIGHBOURS HOME. IF YOU CAN SMELL GAS, DO NOT USE MOBILE PHONES OR
ANY ELECTRICALAPPLIANCE, OR ELECTRIC SWITCH IN THE BUILDING.
This appliance incorporates a live fuel effect, which is designed to operate with luminous flames and may exhibit slight
carbon deposition.
PILOT FLAME IGNITION
Depress and turn the control knob to the
“PILOT” position.
Depress the button and ignite the pilot flame
(by pressing the red igniter button) while
keeping the knob fully depressed for a
few seconds. (Fig. 1).
Release the knob slowly and check that the
pilot flame stays lit. If it goes out, repeat the
ignition operation.
MAIN BURNER IGNITION
Turn the HI-LO control knob to HI.
Depress and turn the control knob to the
“ON” position. (Fig. 2)
When the automatic solenoid valve is
energized, gas passage to the main burner
is opened.
PILOT POSITION
To keep the main burner closed and the pilot
flame lit, depress and turn the control knob
to the “PILOT” position.
TURNING OFF.
Depress and turning the control knob to the
“OFF” position Fig. 3)
CAUTION:
The restart interlock device prevents ignition
of the appliance until the flame failure has
stopped gas flow. At the end of this period
it is possible to carry out the re-ignition
operation.
FIGURE 1.
FIGURE 2.
FIGURE 3.

6REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
CONTROL IDENTIFICATION
GAS OFF
PILOT ON
& MAIN GAS ON
FAN CONTROL
SWITCH
PUSH BUTTON
PIEZO IGNITER
REMOTE
CONTROL SWITCH
FLAME CONTROL
HI - LO
SPECIFICATIONS
PRIMARY GUARD
THE Realistic GAS LOG FIRE IS SUPPLIED WITH A PRIMARY GUARD FOR YOUR PROTECTION.
THE PRIMARY GUARD MUST BE FITTED WHEN THE UNIT IS OPERATING
THE GLASS FRONT OF THE APPLIANCE IS EXTREMELY HOT WHEN THE UNIT IS RUNNING AND
SEVERE BURNS MAY RESULT THROUGH CONTACT WITH THE GLASS IF THE PRIMARY GUARD
IS NOT FITTED. ADDITIONALLY A SECONDARY FIRE SCREEN MAY BE APPROPRIATE WHEN
SMALL CHILDREN OR THE INFIRM ARE IN THE VICINITY OF THE APPLIANCE.
Label-for-manual.jpg

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REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
DO NOT PLACE ARTICLES ON OR AGAINST THIS
APPLIANCE.
DO NOT USE OR STORE FLAMMABLE
MATERIALS NEAR THIS APPLIANCE.
DO NOT SPRAY AEROSOLS IN THE VICINITY OF
THIS APPLIANCE WHILE IT IS IN OPERATION.
DO NOT MODIFY THIS APPLIANCE!
CERTIFIED UNDER AS 4553 - SPACE HEATING
STANDARD
INSTALLATION
IMPORTANT
The installation of any ILLusion Gas Log Appliance must be performed only by authorised personnel and in accordance with
the manufacturer’s installation instructions, local gas fitting regulations, municipal building codes, electrical wiring regulations,
AS/NZS 5601 Gas Installations and any other statutory regulations.Please read these instructions carefully before proceeding.
PRIOR TO INSTALLATION
It is highly recommended that the installation of any ILLusion Gas Log appliance is planned on paper before installation begins.
This will ensure correct performance of the unit and eliminate potential problems.
Your ILLusion sales representative can advise on the best position to maximize the performance of the appliance.
In most cases, an Authorised ILLusion Installer can be arranged to install the unit, however if this is not possible, a suitably
qualified gas fitter must be used. These appliances are not designed to be installed by the homeowner.
INSTALLERS CHECKLIST
CHECK CLEARANCES TO COMBUSTIBLES
INSTALL HEATER AND FLUE SYSTEM
CONNECT GAS
TEST GAS PRESSURE
FIT GAS LOG KIT
FIT OPTIONAL WALL THERMOSTAT
SAFETY CHECK
CLEARANCE FROM COMBUSTIBLE MATERIALS: THIS APPLIANCE MUST NOT BE FULLY ENCLOSED. IT IS
DESIGNED TO BE INSTALLED EITHER IN A FULL MASONARY FIREPLACE OF SUITABLE SIZE, OR IN A FABRICATED
ENCLOSURE AS SHOWN ON PAGE 3, CONSISTING OF A FRONT WALL AND TWO SIDE WALLS. THERE MUST NOT BE
ANY HORIZONTAL SHEET BETWEEN THE APPLIANCE TOP AND THE CEILING.
1. These appliances must be installed in accordance with the regulations, municipal building codes and
AS/NZS 5601 ‘GAS INSTALLATIONS’
2. Only an Authorised person shall install the appliance.
3. This appliance shall be inspected prior to installation and the dealer contacted if any problems arise.
4. This appliance must be installed with an approved flue system, which terminates outside the building.
A flue system must never terminate within the roof cavity.
5. The unit should be checked periodically for lint. The fan area especially is prone to lint build up during
normal operation. Keep the area around the appliance clean and free from lint.
6. Only persons familiar with the operation of the unit should use the heater.
7. Do not modify or adjust the heater. Always contact your ILLusion dealer if any problems arise.
8. Annual service by an Authorised service person will ensure trouble free operation for many years.
9. This Gas heater is not designed to burn solid fuels. NEVER use paper, wood or any other fuel in this
appliance.
10. Keep the immediate area around the heater free from any combustible materials: i.e.: aerosols, or other
flammables.
11. If you smell gas whilst the unit is operating, immediately shut down the unit and turn the gas off at the
supply shut off valve, or the main meter. Contact Illusion or your local gasfitter.
DO NOT ATTEMPT ANY REPAIRS ON THE HEATER YOURSELF. ONLY AN AUTHORISED PERSON MAY REPAIR OR
ADJUST THE HEATER ACCORDING TO THE MANUFACTURERS INSTRUCTIONS.
PAINT CURING
SOME EXTERIOR SURFACES OF YOUR ILLUSION GAS APPLIANCE HAVE BEEN FINISHED WITH THE
HIGHEST QUALITY HEAT RESISTANT PAINT. PLEASE NOTE THAT THE INITIAL FIRING OF THE UNIT MAY
PRODUCE SOME SMOKE AND ODOUR AS THE PAINT CURES. TO ENABLE CURING, THE UNIT MUST BE
RUN ON HIGH WITHOUT THE FAN ON FOR APPROX. 1 - 2 HOURS. ALLOW TO COOL, THEN REPEAT. IT IS
ADVISABLE TO KEEP WINDOWS AND DOORS OPEN DURING THIS PERIOD IF POSSIBLE.
SAFETY INFORMATION
AFTER INSTALLATION THE INSTALLER MUST TEST THE OPERATION OF THE THE APPLIANCE

8REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
INSTALLATION INSTRUCTIONS
NOTE THATTHIS GASAPPLIANCE MAY ONLY BE INSTALLED BYANAUTHORISED
PERSON. CONTACT YOUR DEALER TOARRANGE INSTALLATION.
DO NOT MODIFY THIS APPLIANCE!
INSTALLATION PROCEDURE
INSTALLERS CHECKLIST
1. IMPORTANT: BEFORE COMMENCING THE INSTALLATION, ESTABLISH THE OPTIMAL POSITION
FOR THE APPLIANCE WITH REGARD TO:
CLEARANCE FROM COMBUSTIBLE MATERIALS, POSSIBLE OBSTRUCTIONS WITHIN THE ROOF CAVITY
OR CHIMNEY, ACCESSIBILITY FOR FUTURE SERVICING, ETC:
2. APPLIANCE & COMPONENT INSPECTION
Remove the APPLIANCE CARTON and other packaging. Inspect the appliance thoroughly to ensure it has not
been damaged in transit. Set aside the carton containing the log kit. Check to see that the correct kit is supplied.
Open the FLUE KIT carton and check to see all components are supplied including the flue lengths, outer casing,
mounting brackets & gas cowl. Ensure that the correct flue kit for your model has been supplied.
IMPORTANT:
THE MINIMUM FLUE DIMENSIONS REQUIRED FOR THESE UNITS ARE AS FOLLOWS:
MINIMUM DIAMETER OF ACTIVE FLUE ALL MODELS IS 127MM. A 127mm STAINLESS
STEEL FLUE PIPE IS USED FOR THE FIRST LENGTH OF ACTIVE FLUE PIPE.
GALVANISED FLUE PIPE IS USED FOR SUBSEQUENT LENGTHS . THE MINIMUM
OVERALL HEIGHT OF THE FLUE SYSTEM WHEN INSTALLED IS 3.6 METRES (VERTICAL
FLUE EXIT MODELS) (NOT INCLUDING GAS COWL ASSEMBLY)
ONLY THE APPROVED GAS COWL ASSEMBLY AS TESTED WITH THE APPLIANCE MAY
BE USED WITH THESE APPLIANCES.
NOTE: The Realistic 5000L and 5000P are designed to be installed with a vertical flue
only for maximum performance. FLASHING (IF REQUIRED) IS NOT INCLUDED AND MUST BE
SUPPLIED BY THE INSTALLER.
3. POSITION THE HEATER.
(ASSUMES THAT FIREPLACE OR FALSE FIREPLACE IS READY FOR THE UNIT.)
Place the heater in the required position as determined in section 1 (above).
Determine where the gas supply will be accessed.
Mark the gas pipe entry point on the wall or floor, (See DIMENSIONS page 3) and cut the hole(s).
NOTE: It is highly recommended that a gas supply shut off valve be fitted to the gas inlet pipe outside the building
in an easily accessed position to enable the gas to be shut off in an emergency. This also makes it possible to keep
the gas supply connected to the rest of the home whilst fitting the pipe to the back of the heater prior to connecting
gas to the appliance.

9
REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
INSTALLATION OPTION 1
INTO FABRICATED ENCLOSURE VERTICALLY ONLY
IMPORTANT:
THE FITTING OF ANY
ENCLOSURE PANEL
OVER THE HEATER,
AND OR BETWEEN
THE HEATER AND THE
CEILING PANEL
IS NOT PERMITTED.
ANY HORIZONTAL OR
VERTICAL SUPPORT
TIMBERS MUST NOT
EXCEED 100mm IN
WIDTH AND MUST NOT
BE CLOSER THAN 70mm
TO THE TOP OF THE
HEATER CASE.
PLEASE NOTE:
ALL ILLusion GAS
LOG FIRES MUST BE
INSTALLED BY AN
AUTHORISED PERSON
IN ACCORDANCE WITH
AS/NZS 5601
CURRENT EDITION
FIRST LENGTH OF
ACTIVE FLUE PIPE
IS STAINLESS STEEL.
ALL OTHERS ARE GALVANISED
The maximum recommended
flue length is 3.6m
The recommended minimum distance
from the top of the heater to the
underside of ay timber framing is
70mm provided that the gap between
any active flue pipe and any timber
or combustible material is a minimum
of 25mm, or the gap between any
flue outer case and any timber or
combustible material is a minimum of
10mm. Standoffs are provided on the
top of the appliance body to ensure no
framing timbers can come in contact
with the appliance body.
NOTE: All flue pipes
including active inner
and any outer cases
mustbe installed with
the crimped end of the
pipe facing up.
Plaster or similar
faced wall with
timber framing

10 REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
INSTALLATION OPTION 2
INTO EXISTING CHIMNEY VERTICALLY
PLEASE NOTE:
ALL ILLusion GAS
LOG FIRES MUST BE
INSTALLED BYAN
AUTHORISED PERSON
IN ACCORDANCE WITH
AS/NZS 5601 - 2010
APPROVED GAS
COWL

11
REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
1. Fit the No. 1 Log rear left log onto the 2 pins on the left hand rear of the firebox on the top tier
of the false floor as shown in figure 2 below. (B)
2. Then fit the No. 2 log to the pins on the right (C)
3. Fit the centre left log (No.3) then centre right log (No.4) onto the pins in the centre tier (D & E)
4. Fit the left hand side front log (No.5) onto the pins in the front of the grate (F)
5. Fit the centre front log (No.6) onto the pins in the front of the grate as shown.(G)
(The centre side front log overlaps the left hand side front log.)
6. Fit the right hand side front log (No.7)onto the pins in the front of the grate as shown.(H)
FITTING THE LOGS
WHEN INSTALLING LOGS, ENSURE THAT BURNER HOLES ARE NOT BLOCKED.
Obsructing any of the burner holes may result in poor performance and can cause sooting to occur.
CAUTION: LOGS ARE FRAGILE. PLEASE TAKE CARE WHEN INSTALLING
Log numbers are marked on the base of each log.
FITTING THE LOG SET - MODELS 5000-P, 5000L
WARNING: DO NOT USE LOGS OTHER THAN THOSE SUPPLIED BY THE
MANUFACTURER OR A HAZARDOUS SITUATION MAY RESULT.
AB C
D E F
THE COMPLETED LOG SET
GHCHECK THE LOCATION OF ALL
THE LOGS TO ENURE THEY ARE
SEATED FIRMLY BEFORE USING
THE APPLIANCE. INCORRECT
LOCATION OF THE LOGS MAY
CAUSE SOOTING AND POOR
PERFORMANCE.

12 REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
S.I.T GAS VALVE: MODEL 820 NOVA mV
IMPORTANT: IF THE APPLIANCE CANNOT BE ADJUSTED TO OPERATE CORRECTLY, CONTACT YOUR
SUPPLIER AND DO NOT OPERATE THE APPLIANCE UNTIL THE PROBLEM IS RECTIFIED.
PRESSURE TESTING:
ENSURE THE HEATER IS ISOLATED FROM THE GAS SUPPLY BY CLOSING THE MANUAL SHUTOFF VALVE DURING
ANY PRESSURE TESTING.
THE GAS VALVE REGULATOR CONTROLS MANIFOLD PRESSURE AND SHOULD BE CHECKED AT THE PRESSURE
TEST POINT. (SEE BELOW)
NOTE: BOTH INLET AND MANIFOLD PRESSURES SHOULD BE CHECKED USING THE VALVE PRESSURE PORTS ON
THE GAS VALVE.
PROCEDURE: TURN VALVE TO “OFF” POSITION.
LOOSEN INLET PRESSURE POINT (5)
ATTACH MANOMETER TO INLET PRESSURE POINT (5)
LIGHT THE PILOT (SEE LIGHTING INSTRUCTIONS)
TURN VALVE TO “ON”
THE PRESSURE SETTING MUST BE WITHIN THE LIMITS SPECIFIED ON THE
COMPLIANCE PLATE LOCATED ON THE INSIDE OF THE CONTROL DOOR.
1. GAS COCK KNOB
2. HIGH LOW ADJUSTMENT
3. PILOT BURNER ADJUSTMENT
4. THERMOCOUPLE CONNECTION POINT
5. OUTLET PRESSURE POINT
6. INLET PRESSURE POINT
PRESSURE TESTING
7. PILOT OUTLET
8. MAIN GAS OUTLET
9. MAIN GAS INLET
10. THERMO ELECTRIC SWITCH
TO ADJUST THE BURNER PRESSURE
REMOVE OUTER EXTENSION ON THE FLAME
CONTROL KNOB (RHS)
THEN REMOVE THE SCREW ON THE INNER
CONTROL KNOB (PHILLIPS)
REMOVE THE INNER KNOB TO REVEAL THE
BRASS ADJUSTMENT SCREW. ATTACH A
MANOMETER TO THE OUTLET PRESSURE
POINT (5) ADJUST PRESSURE AS
NECESSARY.

13
REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
MAINTENANCE
ANNUAL SERVICE SHOULD BE PERFORMED ONLY BY AN AUTHORISED
ILLusion INSTALLER OR GAS FITTER.
1) Clean the burner and control compartment of lint and house dust by brushing and
Vacuuming at least once a year. When cleaning the logs, use a soft clean brush as
the logs are fragile and easily damaged.
During the annual service the burner should be inspected and cleaned.
2) When unit is cold, wipe surfaces with a damp cloth. Do not use abrasive cleaners.
Parts of the appliance are painted with a heat resistant paint. To retouch, refer to
manufacturer.
3) Check the flames periodically. The flames should be steady and not lifting off the burner
holes. The logs should not have any sooting (black areas). If there is a problem, call an
authorised gas fitter or your local dealer.
4) The appliance and flue system must be inspected by an authorised person before using and
at least annually. The burner should be inspected and cleaned if required.
5) Keep the area near the appliance clear and free from combustible materials, gasoline
aerosols, and other flammable vapours and liquids
Replacing Logs
The unit should never be used if the logs, coals or rocks are broken. Always turn the gas valve off before
servicing and allow the unit to cool before handling any parts. Remove logs carefully.
Any parts should only be replaced by an Authorised person.
Note: Improper positioning of logs/coals/rocks may create soot build up and carbon monoxide, which will
affect appliance performance. Improper or altered positioning may void your warranty.

14 REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
PARTS ASSEMBLY EXPLODED VIEW Realistic 5000L/P
Spare Parts
Spare parts are available from
your supplier. Refer to rear of this
manual for contact details.
1
2
3
4
5
6
7
8
9
10
1. Firebox body main.
2. Fascia.
3. Top grill assembly
4. Burner assembly
5. Grate
6. Door Assembly.
7. Glass Assembly
8. Side Heat Shield Assembly
9. Outer Body assembly
10. Top Heat Shields

15
REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
INSTALLATION OF FASCIAS & TRIMS(FLOOR MOUNT FASCIA)
The Wall mounted fascia is attached to the
outer case assembly by locating the fascia
bottom tabs (A) over the outer case assembly,
attaching 2 self tapping screws (provided)
through the fascia holes (B) as shown.

16 REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
INSTALLATION OF FASCIAS (FLOOR MOUNT FASCIA)
The Floor mount fascia is attached to the
outer case assembly by locating the fascia
bottom tabs (A) over the outer case assembly,
attaching 2 self tapping screws (provided)
through the fascia holes (B) as shown.

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REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
Your new ILLusion Realistic Gas Log Fire is fitted with a THERMOSTATICALLY CONTROLLED
fan.
EXPLANATION
What this means is that other than initially setting the fan to the desired position,ie: Low High or
Boost, it will no longer be necessary to turn the fan on or off whilst the unit is operating.
STARTUP
The new thermo switch will automatically turn the fan on when the heater has reached a
predetermined temperature. This will usually be 10 to 15 minutes after the heater is turned on.
It is important to let the customer know that there is nothing wrong with the heater, in fact it is
much more convenient and energy saving method of operating the fan.
SHUT DOWN
It will also shut down the fan 10 to 15 minutes after the heater is turned off, once the firebox has
cooled sufficiently.
REMOTE CONTROLLER OPTION
The above features apply even if the unit is fitted with a new OPTIONAL remote controller. If the
remote control is used to turn the appliance on, the fan will only startup if the fan speed is set to
LOW, HIGH OR BOOST, in which case the fan will turn on when the unit reaches temperature (10
to 15 minutes). If the remote controller is used to turn the heater off, the fan will shut down when
the heater has cooled. (10 to 15 minutes). If the remote control is set to turn off the appliance at a
specified time, the fan will contiue to operate until the firebox has cooled, again usually 10 to 15
minutes. The fans speeds can still be adjusted manually whilst the unit is operating.
THERMOSTATICALLY CONTROLLED FAN

18 REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
OPTIONAL PROGRAMMABLE REMOTE CONTROL
ON BUTTON
PRESS ONCE TO SWITCH ON.
MODE BUTTON
PRESS THE MODE BUTTON TO CHANGE THE
DESIRED TEMPERATURE LEVEL
SET
PRESS THE SET BUTTON TO SET THE
TEMPERATURE
BATTERIES
THIS REMOTE HAND UNIT USES 2 ‘AAA’ BATTERIES THAT CAN BE CHANGED BY REMOVING THE REAR
ACCESS COVER.
OFF BUTTON
PRESS ONCE TO SWITCH OFF.
ON/OFF
PRESS ON AND OFF TOGETHER TO CHANGE
FROM DEGREES CELCIUS/FAHRENHEIT

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REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
TROUBLESHOOTING
SYMPTOM. •The pilot flame goes out.
POSSIBLE CAUSE. •First check that the gas is on, usually with another appliance such as a
gas stove.
•The pilot sensor (Thermocouple) may be faulty.
SOLUTION. • Contact your Dealer.
SYMPTOM. •The main burner flame goes out, but the pilot flame stays on
POSSIBLE CAUSE. •If the unit has a remote control, check that the timer countdown function is not active
•The gas valve sensor (Thermopile) may be faulty.
•***Sometimes, fitting of other new appliances such as Instantaneous hot water
systems,(after the heater has been installed) can affect the performance
of the heater, particulary if the mains piping is undersized. In this case it may
be necessary to have the mains piping re-sized. Contact your Dealer if you
suspect this may be the case.
SOLUTION •Turn off the timer function if active. Relight the fire. If symptoms
persist contact your Dealer.
SYMPTOM. •The heater turns off after about 30 minutes
POSSIBLE CAUSE. •Check that the timer function is not active
SOLUTION •The gas valve sensor (Thermopile) may be faulty. Contact your Dealer.
SYMPTOM. •The logs have a build up of black soot in some areas.
POSSIBLE CAUSE. •Usually indicates incorrect positioning of logs if the unit has just been installed.
If the unit has been installed for some time, the inspirator may require cleaning.
Contact your Dealer.
SOLUTION •Re-position the logs as per instructions (See Contents)
SYMPTOM. •The unit rattles when the fan is on.
POSSIBLE CAUSE. •Fan may need cleaning. Fan may be unbalanced.
SOLUTION •If more than 12 months old general maintenance may be required,
contact your Dealer
SYMPTOM. •There is a strong odour and some smoke coming from the unit when on.
POSSIBLE CAUSE. •This usually only happens when the unit is lit for the first time.
SOLUTION •Refer to PAINT CURING . (See Contents)
SYMPTOM. •The unit will not light beyond pilot flame.
POSSIBLE CAUSE. •(A)The pilot, on-off button is not in position.
•(B)The remote control is not switched to ON
•(C)The batteries in the remote control are flat.
•(D)The pilot flame is not reaching the thermopile. Gas pressure may be too low
SOLUTION •(A) Make sure the on off button on the unit is turning to HIGH.
•(B) Press the ON button on the remote control
•(C) Replace the batteries in the remote control.
•(D) (See above***)

20 REALISTIC GAS MANUALAPRIL 14414 DB
Illusion-Australian Made Gas Log Fires
SERVICING REQUIREMENTS.
“DO NOT MODIFY THIS APPLIANCE”
SERVICING OF THIS APPLIANCE SHALL BE CARRIED OUT ONLY BY AUTHORISED PERSONNEL
All servicable components can be accessed via removal of the glass door assembly, and by opening the bottom door.
Disconnect the power supply and gas supply before attempting to service this appliance.
1. The top grill assembly can be removed by lifting it up, then towards you. (See Below)
2. Open the bottom door then lift up and slide the door back into the cavity, then angle and remove one end first. (See Below)
3. Remove the main door trim, including safety screen. Lift up, then out.
4. The main glass door has 4 folding clamp attachment points, 2 at the top of the firebox and 2 at the bottom.
These can be opened by lifting the handle part of the clamp for the 2 at the top, and by pulling the handle part of the clamp for the 2
at the bottom. Now lift the door off, taking care as it it quite heavy and the ceramic glass is expensive! It may be advisable to enlist
some help to lift the door off.
Lift the door up
then out to clear
the slot