INFODRAW MRS-400 User manual

MRS-400
User Manual
Manual version 5.4.1
Date: July, 2013
Firmware 4.6.0.3

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INFODRAW MRS-400 User Manual v5.4.1
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About This Manual
Thank you for purchasing the Media Relay System (MRS-400) device. This User Manual has
been specifically designed to guide you through the setup configurations, the features and
operational functions of the MRS-400 Unit.
Read Me First
Please read this user manual carefully before using your MRS-400 device to ensure
safe and proper use.
The descriptions in this manual are based on the default settings of your device.
Content and images used in this manual may differ from the actual product.
Software images and screenshots used in this manual may differ in appearance from
the actual software, depending on the software version in use.
The stability and performance of the MRS-400 unit’s wireless data streaming may
vary in different countries, due to bandwidth and reception capabilities of the
available carrier wireless networks and service providers in each country.
Every effort has been made to ensure that the information in this user manual is
accurate. Infodraw is not responsible for printing or spelling errors.
Version
Author(s)
Date Completed
Release notes
1.0
Jacob Noff
02/2009
1.1
Jacob Noff
05/2009
2.0
P. Clausen
08/2009
3.0
Jacob Noff
12/2009
3.2
Jacob Noff
05/2010
3.3
Jacob Noff
10/2010
4.0
Yonatan Cain
03/2011
4.1
Aiko Bakker
11/2011
4.2
Gidon Teff
02/2012
5.0
Yonatan Cain
06/2012
5.1
Yonatan Cain
09/2012
5.4.1
Gidon Teff
07/2013
OLED menu, updates.

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Safety Precautions
To prevent damage to your MRS-400 device or injury to yourself and others, please read the
following safety information prior to using your device.
WARNING
To prevent damage, electric shocks, fires and/or explosions:
Do not use damaged power charger cords or plugs, or loose electrical sockets.
Do not touch the MRS-400 device or the power charger cords with wet hands.
Do not place or use this product near water or wet locations.
Do not twist, bend, cut or damage the power charger cords.
Do not drop or cause an impact to the MRS-400 device or the power chargers.
Do not place your device on an object where it is likely to fall. If your device falls, it
may get damaged.
Do not charge the MRS-400 device with chargers that are not approved by the
manufacturer.
Do not use the MRS-400 device if the built-in lithium battery is damaged or leaking.
Avoid exposing the MRS-400 device to very hot or very cold temperatures. Extreme
temperatures may cause deformation of the device and reduce the charging capacity
and/or life of your device/ battery.
Do not use or store your device in dusty or dirty areas.
Do not allow children to use your MRS-400 device.
When turning the unit on:
To turn the MRS-400 unit on, locate the ON/OFF switch on the side of the unit. An
object such as a Pen Lid or small Flat Head Screwdriver is required. Place the object
on the ridges on top of the ON/OFF switch and carefully move the switch to the ON
position until it clicks and the LED lights turn on. Repeat the process to turn it off.
Before turning the unit ON, please make sure that the GSM Antenna is connected to
its appropriate antenna connector on the unit. If the SIM card is inserted into the
unit and the unit is turned ON without the GSM antenna being connected, this may
cause harm to the internal cellular modem. Therefore it is recommended to keep
the GSM Antenna connected all the time.

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When charging the unit:
The MRS-400 unit’s maximum power input is 5V. The chargers supplied by Infodraw
provide the correct (5V) power output to the unit. WHEN CHARGING THE UNIT,
ONLY USE THE CHARGERS PROVIDED BY INFODRAW. DO NOT CHARGE THIS UNIT
WITH ANY HIGHER VOLTAGE THAN 5V. THIS MAY CAUSE IRREVERSIBLE INTERNAL
DAMAGE TO THE UNIT’S HARDWARE COMPONENTS.
Never use a damaged charger to charge the device.
When configuring the unit:
The MRS-400 unit has to be configured prior to operation and later on as well. The
configurations are done using the Device Configurator Application on any PC,
through the USB Cable provided. MAKE SURE THAT ANY SIM CARD AND/OR MICRO
SD CARD IN THE UNIT IS REMOVED BEFORE CONFIGURING THE UNIT THROUGH THE
USB CABLE.
When installing the unit in a vehicle:
Only use Infodraw Chargers to charge the MRS-400 Unit. Non-Infodraw chargers are
not covered by the 1 Year Limited Warranty.
When installing custom 12V Power Outlets directly into vehicle batteries, please
ensure that this is done by a qualified, experienced Auto Electrician.
Disposal and Recycling:
Please ensure this product is recycled in an environmentally friendly way. You must dispose
of the MRS-400 device properly according to local laws and regulations. As the MRS-400
device contains electronic components and a lithium battery, it must be disposed of
separately from household waste. When the MRS-400 device reaches the end of its life,
contact local authorities to learn about disposal and recycling options.
Copyright
© 2012 Infodraw R&D LTD. All rights Reserved.
Information in this manual is protected by copyright laws and is the property of INFODRAW.
No part of this manual may be reproduced, copied, translated, or published in any form or
by any means without INFODRAW’s prior permission. Information is this manual is subject
to change by INFODRAW without prior notice.

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Table of Contents
Box Contents ............................................................................................................................... 9
Required Items .......................................................................................................................... 10
Included Software...................................................................................................................... 11
Chapter 1 - Introduction............................................................................................................. 13
1-1 Document Scope:.............................................................................................................13
1-2 Terminology: ....................................................................................................................13
1-3 Introduction: ....................................................................................................................14
1-4 System Components: .......................................................................................................14
1-5 System Architecture:........................................................................................................ 15
Chapter 2 - Hardware Interfaces ................................................................................................ 16
2-1 Video Input: .....................................................................................................................16
2-2 Audio:...............................................................................................................................16
2-3 GSM Antenna Connector: ................................................................................................17
2-4 GPS Antenna Connector: .................................................................................................17
2-5 PTZ: ..................................................................................................................................18
2-6 GPIO: ................................................................................................................................18
2-7 USB Client (Mini USB Input):............................................................................................19
2-8 USB Host: .........................................................................................................................19
2-9 Micro SD Slot:...................................................................................................................20
2-10 ON/OFF Switch:..............................................................................................................20
2-11 5V Power Input: .............................................................................................................20
2-12 Charging the Unit:..........................................................................................................21
2-13 Device Display Screen: ...................................................................................................22
2-13-1 Device Display Menu: ...................................................................................... 22
Chapter 3 - Installation............................................................................................................... 23
3-1 MRS Server:...................................................................................................................... 23
3-1-1 Installing the MRS Service ................................................................................. 23
3-1-2 Installing MRS Monitor-server Application: ....................................................26
3-2 MRS-400 Device Configuration:....................................................................................... 29
3-2-1 MRS Device Configurator Installation:.............................................................29
3-2-1-1 Driver Installation for Windows XP, Vista, 7 (32Bit):.......................32
3-2-1-2 Driver Installation for Windows 7 (64Bit):.......................................34
3-2-1-3 Driver installation for Windows 8 OS .............................................. 38
3-2-2 Initial Configuration of the MRS Device ............................................................39
3-3 MRS Monitor Client: .........................................................................................................40

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Chapter 4 –MRS Software Components ..................................................................................... 43
4-1 MRS Monitor Client Application: .....................................................................................43
4-1-1 Setting Language: ............................................................................................44
4-1-2 Connecting the Unit to the Server:..................................................................45
4-1-3 Viewing Video:.................................................................................................47
4-1-3-1 Video Properties:............................................................................. 50
4-1-3-2 Multiple Video Encoders: ................................................................53
4-1-3-3 Video Frame Text: ...........................................................................56
4-1-4 Other Options: .................................................................................................57
4-1-5 Device Location (GPS):..................................................................................... 58
4-1-5-1 System Level Map:...........................................................................59
4-1-5-2 Device Level Map: ...........................................................................60
4-1-5-3 Map Views:......................................................................................61
4-1-5-4 Video Over Map: .............................................................................62
4-1-5-5 GPS Location History: ......................................................................63
4-1-5-6 GPS Location Settings:.....................................................................64
4-1-5-7 Device Speed Over Map:.................................................................67
4-1-6 Audio................................................................................................................ 69
4-1-6-1 Computer Audio Properties: ...........................................................69
4-1-6-2 Audio Streaming:.............................................................................71
4-1-6-3 Unit Audio Properties:.....................................................................72
4-1-6-4 Unit Audio Controls:........................................................................73
4-1-7 Recording.........................................................................................................74
4-1-7-1 Local Recorder Settings ...................................................................74
4-1-7-2 Local Recording: ..............................................................................76
4-1-7-3 Device Recording:............................................................................ 78
4-1-7-4 Remote Server Recording:...............................................................82
4-1-7-5 Audio Recording: .............................................................................85
4-1-7-6 Synchronized Video and Audio Recording: .....................................86
4-1-7-7 External Storage Device: .................................................................88
4-1-7-8 Recorded Files Digital Signature:..................................................... 89
4-1-7-9 Recorded Files Encryption:..............................................................91
4-1-7-10 Recording History in Graphic Format:............................................93
4-1-8 VMD:................................................................................................................94
4-1-8-1 VMD Configuration ...........................................................................97
4-1-9 GPIO (Sensors and Switches):.......................................................................... 98

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4-1-10 SMS Alerts From Device: ..............................................................................101
4-1-11 Photo Snapshots:..........................................................................................104
4-1-12 Session:.........................................................................................................105
4-1-13 Neighbourhood: ...........................................................................................106
4-1-14 Communication: ...........................................................................................107
4-2 MRS AV Player Application: ...........................................................................................108
4-2-1 Playing Recorded Files: ..................................................................................109
4-2-2 Verifying Digital Signatures:...........................................................................111
4-2-3 Decrypting Recorded Files:............................................................................112
4-3 MRS Device Configurator Application:...........................................................................113
4-3-1 Device Identification Menu: ..........................................................................114
4-3-2 Connection Menu: .........................................................................................115
4-3-3 Modem Menu:...............................................................................................117
4-3-4 Local Network Menu: ....................................................................................118
4-3-4-1 Connect Through LAN ...................................................................119
4-3-5 Wireless LAN Menu: ......................................................................................122
4-3-6 SIM Menu: .....................................................................................................122
4-3-7 SMS Menu:.....................................................................................................123
4-3-8 GPIO Menu: ...................................................................................................125
4-3-9 Recording Menu: ...........................................................................................129
4-3-10 GPS Menu: .................................................................................................... 130
4-3-11 PTZ Menu:.....................................................................................................131
4-3-12 Licensing Menu:............................................................................................ 135
4-3-13 Upgrade Menu.............................................................................................. 139
4-3-14 Log Menu:....................................................................................................142
4-4 MRS Service Program:.................................................................................................... 145
4-4-1 Administrator Menu: .........................................................................147
4-4-2 Logging Menu:....................................................................................148
4-4-3 User/Device Access Permissions Menu:............................................. 149
4-4-4 Clients Menu ...................................................................................... 152
4-4-5 Recordings Menu: ..............................................................................154
4-4-6 Software Updates Menu: ...................................................................155
4-4-7 License Menu: ....................................................................................156
4-5 MRS Monitor Server Application: ..................................................................................157
4-5-1 Permissions:...................................................................................................158

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4-5-2 Software Upgrading:......................................................................................162
4-6 Other Clients: .................................................................................................................164
4-6-1 iPhone Client:.................................................................................................164
4-6-2 Android Client:...............................................................................................170
4-6-3 Windows Mobile Clients:...............................................................................172
4-6-4 Web Browser Client:......................................................................................173
Chapter 4 Technical Specifications: ......................................................................................... 174
4-1 MRS Unit Specifications:................................................................................................174
4-2 MRS Software Specifications: ........................................................................................177
4-3 MRS Server Technical Requirements:............................................................................178
Chapter 5 Support: ................................................................................................................. 179
5-1 Troubleshooting Index: ..................................................................................................179
5-2 Troubleshooting:............................................................................................................180
5-3 FAQ Index:......................................................................................................................189
5-4 Frequently Asked Questions (FAQ):...............................................................................190
Contact Us ............................................................................................................................... 194

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Box Contents
GSM Antenna
GPS Antenna
5V Power Charger
USB Cable (For Setup)
12V –5V Car Adapter
Charger
MRS Unit

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Required Items
SIM Card (Data only)
3G/ HSPA/ EDGE/ GPRS
Camera
Micro SD Card
A SIM Card (Data Only) from your
cellular service provider is required for
the unit. The MRS-400 unit supports
most 3G/ HSPA/ EDGE/ GPRS SIM based
cellular providers. The supported
frequency bands are listed in the
Technical Specifications section of this
manual.
Any analogue PAL/NTSC camera with a
BNC MALE connection for video output
can be connected to the MRS unit. The
unit supports 1-4 cameras.
A Micro SD Card is required if you would
like to record in the MRS-400 device.
The speed of the Micro SD Card will vary
depending on the make. The MRS unit
supports up to a 32GB Micro SD Card
(SDHC).

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Included Software
The following software is included with the MRS System:
MRS Monitor (Server) Application:
This application can also be used for setting up your
server for MRS/PMRS units to connect to, setting
permission and access levels for connecting clients and
for monitoring and controlling MRS/PMRS units and
Clients.
MRS Monitor (Client) Application:
This application is used for connecting to the MRS server
to monitor and control MRS/PMRS units.
MRS Device Configurator Application:
This application is used for configuring the MRS/PMRS
device’s parameters prior to operating the unit and for
upgrading the unit’s firmware. The unit is configured
through a USB Cable interface on any PC (Windows XP or
higher).
MRS Server (Windows Service Program):
This is a Web Admin Interface program and is used for
setting up your server for MRS/PMRS units to connect to,
setting permission and access levels for connecting
clients and configuring a variety of other settings in the
server. With this program, the server’s settings can be
accessed and changed from any location, using the web.

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Other included software:
Windows Mobile 5.0/ 6.0 Clients:
Used for viewing the MRS/PMRS unit’s video/ audio/ GPS streams live from your Windows
Mobile Smart Phone.
MRS USB Drivers for Windows XP, Vista and 7 (32bit):
These drivers must be installed on your PC to allow the MRS unit to connect to the Device
Configurator Program using the USB cable.
MRS USB Drivers x64 for Windows 7 (64bit):
These drivers must be installed on your PC to allow the MRS unit to connect to the Device
Configurator Program using the USB cable.
MRS ActiveX Control Software:
Used for integrating the MRS system with other control software.
MRS AV Player Application:
This application is used for viewing recorded
video/audio files. It is also used to verify recorded files
that have a digital signature assigned to them, as well
as decrypting recorded files that are encrypted with a
key.
iMRS iPhone Client:
iMRS is used for monitoring video/audio/location
streams from MRS/PMRS devices, on your iPhone.
MRS Android Client:
MRS Android Client is used for monitoring
video/audio/location streams from MRS/PMRS
devices, on your Android powered mobile device.

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Chapter 1 - Introduction
1-1 Document Scope:
This document describes the setup configurations, the features and operational functions of
the MRS-400 Unit. It also provides technical specifications, as well as troubleshooting help
and answers to frequently asked questions (FAQs).
1-2 Terminology:
Below is a list of descriptions for the abbreviated terms used in this manual.
Term:
Description:
MRS
Media Relay System
IP
Internet Protocol
TCP
Transmission Control Protocol
UDP
User Datagram Protocol
GPS
Global Positioning System
GSM
Global System for Mobile Communications
3G
3rd Generation Mobile Telecommunications
HSPA
High Speed Packet Access
EDGE
Enhanced Data rates for GSM Evolution
GPRS
General packet radio service
SIM
Subscriber Identity Module
SD
Secure Digital
PC
Personal Computer
USB
Universal Serial Bus
M2M
Multi Unit to Multi Client
P2P
Peer to Peer
PTZ
Pan, Tilt, Zoom
VMD
Visual Motion Detection
GPIO
General Purpose Input, Output
SMS
Short Message Service
APN
Access Point Name
LAN
Local Area Network
PIN
Personal Identification Number
PUK
PIN Unlock Key
LED
Light-emitting diode
TTL
Transistor–transistor logic

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MRS-400 units, which can stream up to 4
video channels, 1 audio channel and GPS
location over the cellular network to the
MRS server.
1-3 Introduction:
The Infodraw MRS-400 unit is a multimedia streaming and monitoring system from the field.
It allows users to stream live video/audio/location from anywhere over the wireless cellular
networks (3G/ HSPA/ EDGE/ GPRS) and can be monitored and controlled from any location
upon alarm/ request. The media streaming is done using MRS units which can be located
either on mobile vehicles or fixed locations. The units can be monitored remotely from
fixed/mobile control centers, mobile phones/PDAs or an internet web client.
1-4 System Components:
The system consists of the following components:
MRS Server, which communicates with
units and clients.
MRS Clients communicate with the server
and have viewing and control capabilities
for all connected units, as defined by the
server.

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1-5 System Architecture:
Server Based Architecture: This architecture is based on a server with a fixed IP
address. Multiple units can communicate with the server as well as multiple clients.
All clients are connected to the server only and have viewing and control capabilities.

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Chapter 2 - Hardware Interfaces
2-1 Video Input:
The MRS unit has 4 BNC female connectors located on the top side of the unit for video
input. Connect the camera(s) to the BNC input(s).
2-2 Audio:
The audio Line In and Line Out are located on the side of the unit. Speakers can be
connected to the Line OUT and a Microphone can be connected to the Line IN.

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2-3 GSM Antenna Connector:
The GSM antenna has a SMA interface located near the BNC connections.
1) Twist the GSM Antenna on to the GSM Antenna Base.
2) Connect the GSM Antenna to its antenna connector shown above (Labeled GSM).
WARNING:
Before turning the unit ON, please make sure that the GSM Antenna is connected to
its appropriate antenna connector on the unit. If the SIM card is inserted into the
unit and the unit is turned ON without the GSM antenna being connected, this may
cause harm to the internal cellular modem. Therefore it is recommended to keep
the GSM Antenna connected all the time.
2-4 GPS Antenna Connector:
The GPS antenna has a SMA interface located near the BNC connections. Connect the GPS
antenna to the SMA GPS connector.
GSM Antenna
Antenna Base
Antenna
GPS Antenna

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2-5 PTZ:
For PTZ control, there are 2 RS-485 output lines coming from the terminal block (T+, T-). PTZ
is supported using PELCO D protocol. For more information about PTZ control, please view
the “PTZ” section of this user manual.
2-6 GPIO:
There are 8 GPIO ports (4 input and 4 output) coming from the terminal block. For more
information, please view the “GPIO” section of this user manual.

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2-7 USB Client (Mini USB Input):
The USB client is used for configuring the device’s parameters using the Device Configurator
application. Connect the USB cable between the Mini USB Input shown here and a PC when
configuring the unit.
2-8 USB Host:
The USB host is used for external modems, disk on key, USB2LAN adapter etc.1-6-9 SIM Card
Slot:
The SIM card slot is located on the bottom side of the unit. Turn the unit upside down (so
the back of the unit is facing upwards). Then pull the notch out carefully with your
fingernails to insert the SIM card. Once the SIM card is inserted properly, close the notch by
carefully pushing it all the way into the unit.

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2-9 Micro SD Slot:
The Micro SD Slot is located on the side of the MRS unit. Insert a Micro SD card into the
Micro SD slot for recording in the MRS device. The unit supports up to a 32GB Micro SD Card
(SDHC).
2-10 ON/OFF Switch:
The ON/OFF Switch is located on the side of the unit. To turn the MRS-400 unit on, locate
the ON/OFF switch on the side of the unit. An object such as a Pen Lid or small Flat Head
Screwdriver is required. Place the object on the ridges on top of the ON/OFF switch and
carefully move the switch to the ON position until it clicks and the LED lights turn on. To
turn the unit OFF, carefully move the switch back to the OFF position until it clicks and the
LED lights turn off.
2-11 5V Power Input:
The 5V power input is located on the side of the unit. Connect the 5V Power Charger here.
DO NOT CONNECT MORE THAN 5V INTO THIS INPUT. THIS WILL CAUSE DAMAGE TO THE
UNIT.