Interlogix zerowire ZW-6400 User manual

P/N 466-xxxx • REVA • ISS xxMTH15 ZeroWire User Guide ©2015 United Technologies Corporation
USER GUIDE
MODEL ZW-6400

2 ZeroWire User Guide
Contents
WARRANTY DISCLAIMERS ..................................................................................3
Disclaimer...............................................................................................................4
Intended Use ..........................................................................................................4
Copyright ................................................................................................................4
Trademarks and Patents.........................................................................................4
Regulatory Notices for USA ....................................................................................5
Regulatory Notices for Canada...............................................................................6
Welcome!....................................................................................................................7
ZeroWire front panel Keypad ..................................................................................7
ZeroWire Keypad....................................................................................................8
UltraSync Color Codes............................................................................................9
1 The UltraSync App................................................................................................11
1.1 Install UltraSync App.......................................................................................11
1.2 Add a new UltraSync Site................................................................................12
1.3 Recommended Items to Change.....................................................................13
1.4 Troubleshooting UltraSync Setup....................................................................14
2 Basic Operations ..................................................................................................15
2.1 Using UltraSync ..............................................................................................15
2.2 Arming in Away Mode, Illustrated....................................................................17
2.3 Arming with UltraSync: Away Mode.................................................................18
2.4 Arming with ZeroWire: Away Mode with PIN...................................................18
2.5 Arming with ZeroWire: Quick Away Mode .......................................................19
2.6 Arming in Stay Mode, Illustrated......................................................................20
2.7 Arming with UltraSync: Stay Mode..................................................................21
2.8 Arming with ZeroWire: Stay Mode with PIN.....................................................21
2.9 Arming with ZeroWire: Quick Stay Mode.........................................................22
2.10 Disarming, Illustrated.....................................................................................23
2.11 Disarming using UltraSync............................................................................23
2.12 Disarming using ZeroWire.............................................................................24
2.13 Bypass a Sensor...........................................................................................25
2.14 Change Sensor Names.................................................................................26
2.15 Using Cameras .............................................................................................27
2.16 ZWave Devices.............................................................................................28
2.17 Users and Permissions .................................................................................28
Adding and editing Users using UltraSync....................................................29
Permissions..................................................................................................30
2.18 Adding and editing users with ZeroWire........................................................30
Change a User’s Permission ........................................................................31
Remove a User.............................................................................................31
2.19 Event History.................................................................................................32
2.20 Update Wi Fi Password on your network.......................................................33
Index .........................................................................................................................35
Navigation links: Contents
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Index
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3 ZeroWire User Guide
PRODUCT WARNINGS
A PROPERLY INSTALLED AND MAINTAINED ALARM/SECURITY SYSTEM
MAY ONLY REDUCE THE RISK OF EVENTS SUCH AS BREAK-INS,
BURGLARY, ROBBERY OR FIRE; IT IS NOT INSURANCE OR A GUARANTEE
THAT SUCH EVENTS WILL NOT OCCUR, THAT ADEQUATE WARNING OR
PROTECTION WILL BE PROVIDED, OR THAT THERE WILL BE NO DEATH,
PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.
WHILE INTERLOGIX UNDERTAKES TO REDUCE THE PROBABILITY THAT A
THIRD PARTY MAY HACK, COMPROMISE OR CIRCUMVENT ITS SECURITY
PRODUCTS OR RELATED SOFTWARE, ANY SECURITY PRODUCT OR
SOFTWARE MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX, MAY
STILL BE HACKED, COMPROMISED AND/OR CIRCUMVENTED.
INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS ALARM
OR SECURITY PANELS AND THEIR OUTPUTS/INPUTS INCLUDING, BUT NOT
LIMITED TO, SENSORS OR DETECTORS UNLESS REQUIRED BY APPLICABLE
LAW. AS A RESULT THESE COMMUNICATIONS MAY BE INTERCEPTED AND
COULD BE USED TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.
WARRANTY DISCLAIMERS
INTERLOGIX HEREBY DISCLAIMS ALL WARRANTIES AND
REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE INCLUDING (BUT NOT LIMITED TO) ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH
RESPECT TO ITS SECURITY PRODUCTS AND RELATED SOFTWARE.
INTERLOGIX FURTHER DISCLAIMS ANY OTHER IMPLIED WARRANTY UNDER
THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT OR SIMILAR
LAW AS ENACTED BY ANY STATE.
(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE
OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.
INTERLOGIX MAKES NO REPRESENTATION, WARRANTY, COVENANT OR
PROMISE THAT ITS SECURITY PRODUCTS AND/OR RELATED SOFTWARE (I)
WILL NOT BE HACKED, COMPROMISED AND/OR CIRCUMVENTED; (II) WILL
PREVENT, OR PROVIDE ADEQUATE WARNING OR PROTECTION FROM,
BREAK-INS, BURGLARY, ROBBERY, FIRE; OR (III) WILL WORK PROPERLY IN
ALL ENVIRONMENTS AND APPLICATIONS.

4 ZeroWire User Guide
Disclaimer
THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE
WITHOUT NOTICE. UTC ASSUMES NO RESPONSIBILITY FOR
INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY
LIABILITIES, LOSSES, OR RISKS, PERSONAL OR OTHERWISE,
INCURRED AS A CONSEQUENCE, DIRECTLY OR INDIRECTLY, OF THE
USE OR APPLICATION OF ANY OF THE CONTENTS OF THIS
DOCUMENT. FOR THE LATEST DOCUMENTATION, CONTACT YOUR
LOCAL SUPPLIER OR VISIT US ONLINE AT
WWW.INTERLOGIX.COM/ZEROWIRE
This publication may contain examples of screen captures and reports used in
daily operations. Examples may include fictitious names of individuals and
companies. Any similarity to names and addresses of actual businesses or
persons is entirely coincidental.
The illustrations in this manual are intended as a guide and may differ from
your actual unit as ZeroWire is continually being improved.
Intended Use
Use this product only for the purpose it was designed for; refer to the data
sheet and user documentation. For the latest product information, contact your
local supplier or visit us online at www.interlogix.com/zerowire
The system should be checked by a qualified technician at least every 3 years
and the backup battery replaced as required.
Copyright
Copyright © 2013, 2014, 2015 UTC Ltd. All rights reserved. This
document may not be copied or otherwise reproduced, in whole or in
part, except as specifically permitted under US and international
copyright law, without the prior written consent from UTC.
Trademarks and Patents
UTC is the registered trademarks of UTC Holdings Ltd. ZeroWire product and
logo are registered trademarks of UTC. Google Android and Google Play are
the trademarks of Google. Apple iPhone and App Store are the trademarks of
Apple. Other trade names used in this document may be trademarks or
registered trademarks of the manufacturers or vendors of the respective
products.

5 ZeroWire User Guide
Regulatory Notices for USA
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications not expressly approved by the party
responsible for compliance to this equipment would void the user’s authority to
operate this device.
FCC Radiation Exposure Statement: This product complies with FCC radiation
exposure limits set for an uncontrolled environment. This equipment should be
installed and operated with minimum distance of 20cm between the device and your
body.
FCC ID: 2ADG2ZW-6400H
Contains FCC ID: W7OMRF24WG0MAMB
DESTINATION CONTROL STATEMENT –These commodities, technology, or
software were exported from the United States in accordance with the Export
Administration Regulations. Diversion contrary to United States law is prohibited.

6 ZeroWire User Guide
This equipment should be installed in accordance with Chapter 2 of the National
Fire Alarm Code, ANSI/NFPA 72, (National Fire Protection Association,
Batterymarch Park, Quincy, MA 02269). Printed information describing proper
installation, operation, testing, maintenance, evacuation planning, and repair
service is to be provided with this equipment.
Regulatory Notices for Canada
Model / Modèle: ZW-6400
IC: 12545A-ZW6400H
Contains / Contient IC: 7693A-24WG0MAMB
CAN ICES-3 (B)/NMB-3(B)
This device complies with Industry Canada’s licence-exempt RSSs. Operation is
subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes:
1) l’appareil ne doit pas produire de brouillage;
2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.
This Device complies with IC radiation exposure limits. It is desirable that the
device shall be installed to provide a separation distance of at least 20cm from all
persons and must not be co-located or operating in conjunction with any other
antenna or transmitter.

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Welcome!
Thank you for purchasing ZeroWire!
Please read through this document before starting to use the product.
Your ZeroWire is set up and ready to use. The voice guide will walk you
through how to use various features and provide updates on your system.
ZeroWire front panel Keypad
USER GUIDE
MODEL ZW-6400
w

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ZeroWire Keypad
ALARM
STAY
STATUS
AWAY
READY
RED
YELLOW
GREEN
RED
GREEN (STEADY)
System is in alarm.
Enter your PIN code
then ENTER to turn
off the alarm. Press
the STATUS key for
more info.
System is Armed
in
Stay Mode.
System is normal.
System is Armed
in
Away Mode.
All sensors are ready
and the system can
be armed in Away or
Stay mode
NOT LIT
YELLOW
NOT LIT
GREEN (FLASHING)
System is disarmed if
Away is also not lit.
Press the STAY key
to arm in Stay mode.
Non-urgent system
conditions present.
Press the STATUS key
for system conditions.
System is disarmed if
Stay is also not lit.
Press the AWAY key
to arm in Away mode.
Some sensors are
unsealed but system
is force-armable.
If these sensors are
not sealed by the end
of the exit time the
system may go into
alarm.
RED
NOT LIT
Urgent system
conditions present.
Press the STATUS
key for system
conditions.
If you are unable to
fix the issue, contact
your service provider
for help.
System cannot be
armed.
Press the STATUS key
for more info.
Hold down the key to send a
message to a central monitoring
center. Enter your PIN code then
ENTER to turn off a SOS alarm.
Features may be enabled by
professional security provider.
Press the BYPASS key if you wish
to isolate (ignore) a sensor.
Bypassed sensors will not be
active when the system is armed
in Stay or Away modes.
FIRE
BYPASS
Press the CHIME key to select
which sensors will make a
doorbell sound on the ZeroWire
when they are tripped.
MEDICAL
CHIME
Press the HISTORY key to listen
for alarm and event history.
POLICE
HISTORY

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UltraSync Color Codes
UltraSync’s display tiles are color coded for easy recognition.
Armed, Away
Armed, Stay
Message, Error
Ready
Not Ready
Ready with at least 1
sensor bypassed

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1 The UltraSync™App
1.1 Install UltraSync App
UltraSync is an app that allows you to control your ZeroWire from an
Apple® iPhone/iPad, or Google Android device. Carrier charges may
apply and an Apple iTunes or Google account is required.
On Apple®devices go to the App Store™. On Android devices go to the
Google Play™store.
Search for UltraSync.
Install the app.
Press the icon on your device to launch it.
1
USER GUIDE
MODEL ZW-6400
USER GUIDE
MODEL ZW-6400
1

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1.2 Add a new UltraSync Site
Press +on the top right to add a new site, or the blue arrow to edit an
existing site. You may give the site a name of your choosing.
Enter the details of your security system.
The serial number is printed on the back of the ZeroWire unit. The Web
Access Passcode is available from your dealer.
The default username and PIN code is: User 1 and 1-2-3-4. User 1 has
Master level permissions, which are discussed in the User Manual.
Master users have access to the full Users menu for creating and
managing users.
Press Done button to save the details, then Sites to go back.
Press the name of the Site, UltraSync will now connect you to ZeroWire.
Note: Access to your system through UltraSync requires a PIN.
UltraSync can be set up to store the user PIN and access your system
automatically (less secure) or require PIN entry (more secure). Your can
choose whether or not UltraSync delivers this PIN automatically in the
account setting “Remember PIN = ON”. If you turn Remember PIN to
OFF, system access requires your manual input.
Create Site
Site named ZeroWire
Connected to Site

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1.3 Recommended Items to Change
USER 1 NAME
User 1 username is “User 1”. At default, there is a space between “User”
and “1”. Usernames are required to provide access to the ZeroWire Web
Server and UltraSync app. Make the username blank to prevent end-user
access.
USER 1 PIN
User 1 PIN code is 1-2-3-4at default. Always change this to prevent
unauthorized access to the security system.

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1.4 Troubleshooting UltraSync Setup
1.
UltraSync Site Creation fails
Cause
Solution
Settings are entered
incorrectly
Check the serial number on the back of your ZeroWire
panel.
Make sure you have correctly entered the Web Access
Passcode obtained from your dealer.
User Name must be entered with a space between the
first and last name and with correct capitalization.
Make sure your PIN was entered correctly.
2.
Cannot see local Wi Fi access point from smart device, can’t access internet
Cause
Solution
Some 802.11n access points
may not accept 802.11g
connections.
Ensure your Wi Fi access point is able to accept 802.11b
or 802.11g.
Smart device Wi Fi not
enabled.
Enable WiFi on your smart device.
Mobile device has no access
Open a web browser on your mobile device to double
check access.
Try disabling Wi Fi on your device once the ZeroWire is
configured, and using the 3G/4G data connection of your
device with the UltraSync app.
3.
Cannot get IP address
Cause
Solution
The wireless/router may not
be configured for automatic
DHCP or certain security
settings may be enabled.
Check your router settings and try again. In a web
browser, navigate to the router‘s default IP address,
available in the router documentation. Enter the user
name and password for the router, and navigate to
DHCP settings. Enable DHCP.
4.
Configuration setting changes fail
Cause
Solution
Devices are not responding
to inputs
Re-initialize equipment. Power cycle connected
equipment including ZeroWire and customer supplied
router(s).

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42
2 Basic Operations
These instructions describe using the basic features of UltraSync and the
ZeroWire System.
2.1 Using UltraSync
The first screen that will appear once you connect is Arm/Disarm. This will
display the status of your system and allows you to arm or disarm areas by
pressing Away, Stay, or Off.
USER GUIDE
MODEL ZW-6400
2

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The menu bar is located along the bottom of the screen. Press Sensors
to view sensor status. From the Sensors screen you can press Bypass
to ignore a sensor or press it again to restore it to normal operation. You
may also add or remove a sensor from the Chime feature, where
selected sensors will make a doorbell sound on the ZeroWire when they
are opened.

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2.2 Arming in Away Mode, Illustrated
Protect your property using Away Mode when you are leaving the
premises. Normally all sensors must be secure before you can arm in
Away Mode. Both the ZeroWire panel and UltraSync application let you
know when you are ready to arm.
OR
Whole Home protected
Press Away
On the panel
Press Away
On the App
Panel
Ready Light is Green
UltraSync
All Areas tile is green

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2.3 Arming with UltraSync: Away Mode
You may arm your system using the UltraSync app from a mobile device:
1.
Check all Areas are ready.
2.
Press the Away button.
3.
Confirm system is armed.
2.4 Arming with ZeroWire: Away Mode with PIN
A solid green Readykey on the ZeroWire panel confirms you are ready to
arm. You may arm your system on the ZeroWire panel using your user PIN:
1.
Check ready key is green.
If flashing, some sensors are unsealed
but system is still arm-able.
2.
Check status key is green.
3.
Select the Away Mode.
4.
Enter your User PIN
5.
Leave the premises.
EXIT DELAY BEEPS
ENTER
USER PIN
CODE

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2.5 Arming with ZeroWire: Quick Away Mode
If your service provider has set up the Quick-Arm feature, you can simply
touch the Away key:
1.
Check ready key is
green.
2.
Check status key is
green.
3.
Select the Away
Mode.
5.
Leave the premises.
EXIT DELAY BEEPS

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2.6Arming in Stay Mode, Illustrated
Use Stay Mode when you are staying in the premises and you want the
perimeter protected while allowing you to move around inside without
setting the alarm off. This gives you peace of mind even when you are at
home. For example, Stay Mode is often used at night to arm sensors
around the perimeter of your home and bypass internal motion detectors.
Perimeter detectors will still be active to detect intruders.
OR
Press Stay
On the panel
Press Stay
On the App
Panel
Ready Light is Green
UltraSync
All Areas tile is green
Downstairs protected