Intermec EasyCoder 3400e User manual

EasyCoder®3400e
Bar Code Label Printer
P/N 071881-001
User’s Manual

Intermec Technologies Corporation
6001 36th Avenue West
P.O. Box 4280
Everett, WA 98203-9280
U.S. service and technical support: 1-800-755-5505
U.S. media supplies ordering information: 1-800-227-9947
Canadian service and technical support: 1-800-668-7043
Canadian media supplies ordering information: 1-800-268-6936
Outside U.S. and Canada: Contact your local Intermec service supplier.
The information contained herein is proprietary and is provided solely for the purpose of allowing customers
to operate and/or service Intermec manufactured equipment and is not to be released, reproduced, or used for
any other purpose without written permission of Intermec.
Information and specifications in this manual are subject to change without notice.
2001 by Intermec Technologies Corporation
All Rights Reserved
The word Intermec, the Intermec logo, JANUS, IRL, TRAKKER, Antares, Adara, Duratherm, EZBuilder,
Precision Print, PrintSet, Virtual Wedge, and CrossBar are trademarks of Intermec Technologies Corporation.
The name Centronics is wholly owned by GENICOM Corporation.
IBM is a registered trademark of International Business Machines Corporation.
Throughout this manual, trademarked names may be used. Rather than put a trademark (® or ) symbol in
every occurrence of a trademarked name, we state that we are using the names only in an editorial fashion, and
to the benefit of the trademark owner, with no intention of infringement.
The software contained in the EasyCoder® 3400e Printer and the accompanying materials are copyrighted.
Unauthorized copying of the software, including software that has been modified, merged, or included with
other software, or the written materials is expressly forbidden without the prior written consent of Intermec.
All right, title, and interest in all copies of this software are and shall at all times remain the sole and exclusive
property of Intermec. Customers may be held legally responsible for any copyright infringement that is caused
or encouraged by their failure to abide by these terms.

Contents
iii
Contents
Before You Begin ix
Warranty Information ix
Safety Summary ix
Warnings and Cautions x
About This Manual xi
Other Intermec Manuals xiii
Getting Started
Getting to Know Your Printer 1-3
Preparing the Printer for Installation 1-5
Plugging In the Printer 1-5
Opening the Printer 1-6
Loading Media for Fanfold Printing 1-7
Printing the Hardware Configuration Test Label 1-9
What the Hardware Configuration Test Label Tells You 1-10
If a Hardware Configuration Test Label Does Not Print 1-10
Connecting the Printer to Your System 1-10
Connecting Your Printer to a PC 1-11
Connecting the Printer to a PC Serial Port 1-11
Connecting the Printer to a PC Parallel Port 1-12
Connecting Your Printer to a Network 1-12
Connecting the Printer to an AS/400 1-13
Connecting the Printer to a Mainframe 1-14
Cabling in Noisy Electrical Environments 1-14
Configuring the Serial Port for Communications 1-15
Verifying Printer Communications With Your System 1-17
Operating the Printer
Learning How to Operate the Printer 2-3
Understanding the Front Panel 2-3
Understanding the Front Panel LEDs 2-4
Using the Feed/Pause Button 2-5
1
2

EasyCoder 3400e Bar Code Label Printer User’s Manual
iv
Loading Media Into the Printer 2-6
Loading Roll Media for Straight-Through Printing 2-6
Loading Media for Self-Strip Printing 2-8
Loading Thermal Transfer Ribbon 2-10
Setting the Media Sensitivity Number 2-12
Setting the MSN for Intermec Media and Ribbon 2-13
Setting the MSN for Other Media and Ribbon 2-14
Communicating With the Printer 2-16
Using the PrintSet Software 2-16
Using Third-Party Software 2-16
Using Intermec Printer Language (IPL) Commands 2-16
Printing a Test Label 2-17
Maintaining the Printer
Inspecting the Printer 3-3
Tools for Cleaning the Printer 3-3
Maintenance Schedule 3-4
Cleaning the Printhead 3-6
Cleaning the Printer Covers 3-7
Cleaning the Drive Roller and Tear Bar 3-8
Cleaning the Media Guides and Media Path 3-9
Cleaning the Label Sensors 3-10
Troubleshooting
Troubleshooting Checklist 4-3
Printer Operation Problems 4-3
Print Quality Problems 4-5
Communication Problems and Preventing Data Loss 4-7
Optimizing Printer Performance
Optimizing and Maintaining Print Quality 5-3
Correcting Uneven Print Quality 5-3
Adjusting the Print Darkness 5-5
3
4
5

Contents
v
Adjusting the Label Mark Sensor 5-6
Using the Printer Memory Efficiently 5-8
How Is the Printer Storage Memory Used? 5-8
Making the Most of Your Memory 5-8
Increasing Throughput 5-9
What Is an Image Band? 5-9
How the Image Bands Command Works 5-9
Optimizing Print Speed and Image Band Setting 5-10
Using Test and Service Mode
Using Test and Service Mode Procedures 6-3
Printing Test Labels 6-5
Using Data Line Print 6-5
Resetting the Memory on Your Printer 6-6
Setting Configuration Commands in Test and Service Mode 6-6
Setting the Number of Dot Increments 6-7
Adjusting the Label Rest Point 6-9
Setting Emulation Mode 6-11
Using Forms Adjust 6-12
X Forms Adjust 6-13
Y Forms Adjust 6-14
Specifications
Printer Specifications A-3
Electrical Requirements A-3
Printing Method A-3
Environment A-3
Self-Strip (optional) A-3
Communications A-3
Specifications A-3
Dimensions (no options installed) A-3
Printhead A-4
Ribbon A-4
Printing Speed A-4
Fonts and Graphics A-4
Character Sets A-4
Media A-5
6
A

EasyCoder 3400e Bar Code Label Printer User’s Manual
vi
Printer Options A-6
Communication Interface A-6
EasyLAN 10i Interface A-6
Twinax Interface A-6
Coax Interface A-6
Finishers A-6
Cutter A-6
Batch Takeup A-6
Self-Strip Printing A-6
Bar Code Symbologies Supported A-8
2D Symbologies A-9
2D Stacked Symbologies A-9
2D Matrix Symbologies A-9
Character Sets
International Character Sets B-3
Advanced Character Table B-3
Emulation Mode Character Table B-4
IBM Translation Character Table B-4
Code Page 850 Character Table B-5
Extended Character Sets B-6
Communications Reference
Communication Protocols C-3
Intermec Standard Protocol C-3
XON/XOFF Protocol (Software and Hardware Flow Control) C-4
XON/XOFF, No Status Protocol C-5
Polling Mode D C-5
Multi-Drop Protocol C-5
User-Defined Protocol C-5
Host Requirements C-7
Communications Boundaries C-7
Communications Interfaces C-7
RS-232 Serial Interface C-7
RS-422 Serial Interface C-8
RS-485 Serial Interface C-8
Printer Serial Port C-11
B
C

Contents
vii
Full SCII Table
Full ASCII Table D-3
Full ASCII Control Characters Table D-5
Glossary
Index
D
G
I

asdf

Before You Begin
ix
Before You Begin
This section introduces you to standard warranty provisions, safety precautions,
warnings and cautions, document formatting conventions, and sources of additional
product information. A documentation roadmap is also provided to guide you in finding
the appropriate information.
Warranty Information
To receive a copy of the standard warranty provision for this product, contact your local
Intermec sales organization. In the U.S. call 1-800-755-5505, and in Canada call 1-800-
668-7043. Otherwise, refer to the Worldwide Sales & Service list that was shipped with
this manual for the address and telephone number of your Intermec sales organization.
Safety Summary
Your safety is extremely important. Read and follow all warnings and cautions in this
book before handling and operating Intermec equipment. You can be seriously injured,
and equipment and data can be damaged if you do not follow the safety warnings and
cautions.
Do not repair or adjust alone Do not repair or adjust energized equipment alone
under any circumstances. Someone capable of providing first aid must always be
present for your safety.
First aid Always obtain first aid or medical attention immediately after an injury.
Never neglect an injury, no matter how slight it seems.
Resuscitation Begin resuscitation immediately if someone is injured and stops
breathing. Any delay could result in death. To work on or near high voltage, you should
be familiar with approved industrial first aid methods.
Energized equipment Never work on energized equipment unless authorized by a
responsible authority. Energized electrical equipment is dangerous. Electrical shock
from energized equipment can cause death. If you must perform authorized emergency
work on energized equipment, be sure that you comply strictly with approved safety
regulations.

EasyCoder®3400e Bar Code Label Printer User’s Manual
x
Warnings and Cautions
The warnings and cautions in this manual use the following format.
Warning
A warning warns you of an operating procedure, practice, condition, or statement
that must be strictly observed to avoid death or serious injury to the persons working
on the equipment.
Avertissement
Un avertissement vous alerte d’une procédure de fonctionnement, d’une méthode,
d’un état ou d’un rapport qui doit être strictement respecté pour éviter l’occurrence
de mort ou de blessures graves aux personnes manupulant l’équipement.
Caution
A caution alerts you to an operating procedure, practice, condition, or statement
that must be strictly observed to prevent equipment damage or destruction, or
corruption, or loss of data.
Conseil
Une précaution vous avertit d’une procédure de fonctionnement, d’une méthode,
d’un état ou d’un rapport qui doit être strictement respecté pour empêcher
l’endommagement ou la destruction de l’équipement, ou l’altération ou la perte de
données.

Before You Begin
xi
bout This Manual
Analysts and programmers should use this manual to learn how to operate, program,
and connect the EasyCoder®3400e printer to a network or system. The first part of this
manual tells you how to install, operate, maintain, and troubleshoot your printer. The
last part of the manual covers advanced features of the 3400e printer. A basic
understanding of DOS, programming, and data communications is necessary.
What You Will Find in This Manual
This table summarizes the information in each chapter of this manual:
For Information On Refer To
Installing the printer Chapter 1, “Getting Started.”Tells you how to plug in the printer,
load fanfold media, configure the serial port, and print a
configuration test label.
Operating the printer Chapter 2, “Operating the Printer.”Explains the printer front panel,
tells you how to load roll media, load ribbon, test for
communications, and download fonts.
Routine maintenance Chapter 3, “Maintaining the Printer.”Shows how to maintain the
printer.
Troubleshooting Chapter 4, “Troubleshooting.”Instructs how to clear error messages
and troubleshoot programming or configuration problems.
Improving printer
performance Chapter 5, “Optimizing Printer Performance.”Tells you how to fine- tune the printer to increase processing time.
Test and Service features Chapter 6, “Using Test and Service Mode.”Provides information on
using Test and Service mode to print test labels, perform Test and
Service mode procedures, and configure DIP switch settings.
Specifications Appendix A.
Character sets Appendix B.
Communications Appendix C.
Full ASCII chart Appendix D.

EasyCoder®3400e Bar Code Label Printer User’s Manual
xii
Terms and Conventions
Listed below are special terms and conventions used throughout the manual. Refer to
the glossary for a complete list of terms found in this manual.
Terms
“Printer”refers to a 3400e bar code label printer.
“Media”is the label stock on which the printer prints labels.
“Host”refers to a personal computer or other computer that communicates with the
printer.
A “symbol”or “bar code symbol”consists of alphanumeric characters encoded in a bar
code format.
Conventions
The following conventions are used throughout this manual for operating procedures
and descriptions of the printer.
•Feed/Pause refers to the Feed/Pause button on the printer front panel.
•Downloaded commands appear in the order that you enter them into the printer
with the following conventions:
Convention Description
< > Angle brackets < > enclose mnemonic representations of ASCII control
characters. For example, <ETX> represents the ASCII “End of Text”control
character.
data Italic text represents variable data, which you must replace with a real value. For
example, nsignifies a variable for which you must designate a constant value.
[data] Italic text within brackets represents optional data.
Ctrl Bold text represents a key on your keypad. For example, Tab represents the Tab
key and Mrepresents the letter M key.
Ctrl-ZWhen two keys are joined with a dash, press them simultaneously. For example,
if you see the command Ctrl-C, press the two keys at the same time.
E3;F3 Type all characters that appear in the Courier font by pressing an individual key
on the keypad.

Before You Begin
xiii
Other Intermec Manuals
You may need additional information when working with printers in a data collection
system. Please visit our Web site at www.intermec.com to download many of our
current manuals in PDF format. To order printed versions of the Intermec manuals,
contact your local Intermec representative or distributor.

asdf

Getting Started
1

asdf

HelvC
NugFont
C39
Getting Started
1-3
1
This chapter introduces the EasyCoder® 3400e printer and explains how to get your
new printer running for the first time.
Getting to Know Your Printer
Features of your printer include:
•Support for direct thermal and thermal transfer printing applications. Chapters 1
and 2 explain how to load both types of media.
•An internal optional self-strip with integral liner takeup. See Chapter 2, “Operating
the Printer,” for more information.
•An easy-to-use software application called PrintSet. PrintSet makes configuring
your printer, downloading fonts and graphics, and printing a test label effortless.
•Minimal supervision and maintenance.
•Support for user-supplied fonts. You can easily download and print user-supplied
fonts. See the PrintSet software application or the IPL Programming Reference
Manual (Part No. 066396) for more information.
•Support for TrueType. You can easily download and print TrueType fonts. See the
PrintSet software application or the IPL Programming Reference Manual for more
information.
•e series—IEEE 1284 parallel port. Up to 8 ips (inches per second) print speed with
selected media.
Use the following figures to familiarize yourself with your printer.

EasyCoder 3400e Bar Code Label Printer User’s Manual
1-4
Front View
Power/Data
3400
Alert
Feed/Pause
Empty/Pause
Intermec Intermec
Media access
door
Feed/Pause
button
Empty/Pause
button
Alert LED
Power/Data
LED
Media
cover
Media
window
3XXXU.002
Back View
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8
3XXXU.003
O
I
Media
cover
Fanfold media
access slot
AC power cord
receptacle
Serial communications
port
On/Off
switch
Optional I/O
board port
Darkness adjust
control
DIP switches
Parallel
port
Media
window
Several options are available for use with your printer. See Appendix A for complete
descriptions of these options.

HelvC
NugFont
C39
Getting Started
1-5
1
Preparing the Printer for Installation
Before connecting your printer to your data collection system, you need to
•Plug in the printer.
•Open the printer and load media.
•Print a configuration test label.
Plugging In the Printer
The back of your printer contains the AC power receptacle, the serial communications
port, the On/Off switch, and two banks of DIP switches.
To plug in the printer
1. Turn the On/Off switch to the off position.
2. Make sure you set the DIP switches to their factory default settings.
Top Bank Set switch 1 on (I). Set switches 2 through 8 off (O).
Bottom Bank Set switches 1 through 8 off (O).
For a description of the DIP switch settings, see “Configuring the Serial Port for
Communications”later in this chapter.
O
I
O
I
1 2 3 4 5 6 7 8
O
1 2 3 4 5 6 7 8
I
O
I
3XXXU.004
1
2
3
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8
O
I

EasyCoder 3400e Bar Code Label Printer User’s Manual
1-6
3. Plug the AC power cord into the receptacle at the rear of the printer. Plug the other
end of the power cord into a grounded wall outlet or surge protector.
4. Turn the On/Off switch to the on position. When you power on the printer, the
Power On LED lights, the Empty/Pause LED flashes, and the platen roller
advances. The yellow Empty/Pause LED then stays on steady because you have not
loaded media yet.
Opening the Printer
You need to open the printer every time you load media or perform maintenance
procedures.
To open the printer
1. Place the fingers of your right hand between the two notches on the lower edge of
the media cover (the media cover release) and pull the bottom of the media cover
away from the base of the printer.
2. Grasp the front of the media cover with your left hand and lift the front of the
media cover upward to release it from the printer frame.
3. Lift the media cover away from the top of the printer.
3XXXU.005
Power/Data
3400
Alert
Feed/Pause
Empty/Pause
Intermec
Intermec
1
3
2