
9
Troubleshooting
If the unit is not charging, make sure the power cable is properly connected to the power
input and the power outlet.
If the sound is distorted, try lowering the volume control of your sound source, musical
instrument, or microphone. Also, try to reduce the overall volume of Block Rocker®XL using
the Volume knob.
If there is too much bass, try adjusting the tone or EQ control on your sound source to lower
the bass level. This will allow you to play the music louder before clipping (distortion) occurs.
If there is a high-pitched whistling noise when using microphones, this is probably
feedback. Point the microphone away from the speaker.
If you can’t hear the microphone over the music volume, turn down the music volume from
your source.
If you can’t play music from a flash drive, the USB port is only for charging USB devices.
If you cannot connect your audio device to Block Rocker®XL via Bluetooth®:
• Have your audio device (e.g., smartphone or tablet) and Block Rocker®XL as close
together as possible while trying to connect. Make sure both the audio device and Block
Rocker®XL are unobstructed by walls, furniture, etc.
• Reset the Bluetooth®connection on Block Rocker®XL to disconnect Block Rocker®XL
from any other audio device and restart the search process. If this does not work right
away, power off Block Rocker®XL and then power it back on. See Pairing with a
Bluetooth®Device for more information.
• Reset the Bluetooth®connection on your audio device by turning Bluetooth®off and back
on. You can find this under the Bluetooth®menu in the Settings for your phone or other
audio device.
If this does not work, and you have connected to Block Rocker®XL before, find Block
Rocker®XL in the list of available or previously connected devices in your audio device’s
Bluetooth®menu, tap the “gear” or “i” icon located next to it and then select Unpair or
Forget. Turn Block Rocker®XL off and back on and try pairing again once it reappears in
your available devices list.
Note: If Block Rocker®XL has been paired to another audio device recently that is still
within range, you may need to repeat this process with that audio device to fully
disconnect.
If you experience audio dropouts while playing music from a Bluetooth®device, this may
be happening because your unit is trying to link to another speaker. This can occur if you
power off a speaker that was linked to your unit or if you have just turned on your unit and it is
in Stereo-Link mode. To stop the audio dropouts, exit Stereo-Link mode by double-pressing
the Link button. Alternatively, you can wait for your unit to link to another Block Rocker®XL
speaker if there is one within range.
If you would like to stop your speaker from automatically linking when you power it on,
make sure you double-press the Link button to exit Stereo-Link mode before you power it off.