IP Cortex VoIP PABX User manual

VoIP PABX
User Guide

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PABX User Guide
Release 1.1 - April 2006
This document and certain software on the system disk of the device
is Copyright © 2005 IP Cortex Ltd.
The above software is licenced under terms which can be found in
the Software Licence section of the documentation. Use of the device
is subject to the terms therein. If you do not accept those terms then
you may return the device unused in it’s original packaging for a full
refund of the purchase price.
Important Safety Notice
Depending on the power arrangements, it is possible that your VoIP
system phone will not work during power outages.
Your system administrator will be able to give your further information
about arrangements for access to telephone service during power
failures.
It is not safe to assume that your VoIP phone will be available to make
emergency calls at all times and you should therefore famailiarise
yourself with other means of making emergency telephone calls (e.g.
fixed exchange lines and mobile phones) should this be required.
 EMERGENCY CALLS: the VoIP phone system should not be used as
the sole or primary means of summoning assistance in the event of
an emergency as power interruptions or other system failure modes
could cause it to become unavailable without warning.
Trademarks
ipcortex is a Trademark of IP Cortex Ltd.
All other Trademarks reproduced in this document are the property of
their respective owners and used for identification purposes only.

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Contents
Document Conventions 6
Getting Started 7
Making Phone Calls Using a Phone Handset 7
Using the Web Interface 8
Connecting 8
my calls 9
my phonebook 9
my details 9
Name 9
E-mail Address 9
Send Email Voicemail Alerts? 10
Attach Voicemail to Alerts? 10
Personal phonebook 10
my phone 10
Current home extension 11
Phone line and button mappings 11
change password 12
TAPI Configuration 13
Introduction 13
Requirements 13
Installing the TAPI Drivers 13
Configuring the TAPI Driver 17
Tesing the TAPI Interface 18

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Troubleshooting 19
Voicemail 20
Accessing Voicemail 20
Configuring Voicemail 20
Retreiving Voicemail 21
Short Code Features 23
Phone Quick Reference Cards 24

5

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Document Conventions
Throughout the document, normal text like this indicates procedures
required to correctly configure your device.
Critical instructions and helpful configuration tips are highlighted in
italics throughout the text.
 Critical instructions are formatted like this and preceded by an
exclamation mark in a circle. Failing to comply with a critical
instruction may cause anomalous behaviour, damage to the PABX or
other components, or even result in safety issues.
 Configuration tips are formatted like this and highlight necessary
steps that need to be performed in certain circumstances. Always
take note of these tips as they contain information which can prevent
common configuration problems.

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Getting Started
We assume for the purposes of this user level manual that your
phone system administrator, or installation engineer have setup your
VoIP PABX and phones.
If you are also a phone system administrator then you should consult
the ipcortex “VoIP PABX Installation & Administration Guide” for
details of how to administer the whole system.
As a user, you will normally have been provided with either a physical
phone, or a PC based soft-phone which works in conjunction with
your PC or PDA and suitable audio hardware.
You should also have been given a username, password and URL to
access your own personal user area of the PABX. If you do not have
this information then you will need to obtain them if you wish to make
any changes to user level settings, or access advanced integration
features such as TAPI PC integration.
If you have been provided with a physical phone, then you do not
need the above username and password information to make phone
calls.
Making Phone Calls Using a Phone Handset
Phone operation does vary between manufacturers and models but
basics usage is reasonably intuitive, being quite similar to the way
that traditional analogue handsets operate. The key difference is that
most digital handsets have the concept of pressing a “dial” key after
the whole number has been entered (in a similar way to a modern
mobile phone) before the call attempt will be made.
Picking up the handset, dialling the full extension, local, or national
number and pressing the button marked “OK”, , or “Dial” is
usually sufficient to make an outbound call.
Quick reference cards may have been provided with key information
about use of your phone system (templates are attached in the
Appendix of this manual).
For information on more advanced features, please see the phone
Quick Reference Card or full phone manual

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Using the Web Interface
The PABX has a personal web interface for each user which may
be used to view phone information and make changes to your user
settings and preferences.
Connecting
The web user interface is available from most HTML supporting
browsers, including:
• Mozilla Firefox (all versions)
• Microsoft Internet Explorer (5.0+)
• Opera
Start your preferred browser and enter the URL you have been
provided with:
Figure 1: Logon screen
Then enter the username and password you have been allocated and
click on the OK button.
Once logged in, unless you are also a PABX administrator, you will
see a single tabbed menu to the left oft the screen which allows you
to select various options:
As a first step after initial logon, you should select "Change password"
from the menu, and set your password to something of your own

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choosing.
my calls
This menu allows you to view the most recent calls made through the
PABX.
If your PABX administrator has set call cost patterns for some or all
of the number prefixes in your recent list then the cost of these calls
will also be shown in the list. Where the cost of a call is shown as
unknown, this simply means a call cost pattern has not been set by
the administrator.
my phonebook
This menu displays the whole phonebook that is available to you as a
user.
This consists of entries from the following sources:
1
All of the extensions on the system who’s entries have been
configured to be visible to you (not ex-directory etc).
2
Your personal phonebook entries - see “my details” below for
information about how to configure these.
3
System phonebook entries set by the system administrator.
Numbers from all of the above sources are merged and the resultant
directory sorted by name as it would be on the phone for display.
my details
This is the main area where general details and preferences may be
changed:
Name
Your full name as it appears in the directory and on calls to other
users
E-mail Address
The address to which notifications will be delivered for this login.

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 The e-mail address given here is the one to which voicemail
notifications from ordinary extensions and/or faxes from any soft fax
extensions will be sent. If this is entered incorrectly then you will never
receive these notifications and information may be lost.
Send Email Voicemail Alerts?
If set, and an e-mail address is entered above then an e-mail will
be sent to the address whenever a Voicemail is received at your
extension.
Attach Voicemail to Alerts?
If set then the above notification will have a copy of the message
attached as a WAV file. This may be listened to on a suitably equipped
PC or PDA.
 Notifications with attached messages will generate large e-mails.
Please ensure that your mail system and collection arrangements
can cope with the volume and size of messages before enabling this
option. Remember to disable it if you are going to be away from your
e-mail for a while.
Personal phonebook
Enter names and numbers into empty fields in this area to add new
entries into your personal phonebook.
Use for phone buttons - if this is set to yes for an entry then the
system will attempt to place that entry onto a spare short dial
button on your phone. See my phone below for details of how
to determine which entries have actually been placed onto
phone buttons.
my phone
Details about your own extension and physical phone may be viewed
and changed from this page.
A number of links are present, which reveal further information about
the extension or phone. For security and confidentiality reasons these
do not open out when the page is initially displayed. The information
can however be seen and changed by clicking on the text.
This area is also where TAPI settings for desktop PC dialling and
call integration may be viewed and configured but this is dealt with in
more detail in the next section.