IP Wireless PCMCIA User manual

Wireless Broadband Modem
PCMCIA
User Guide
Version 1.2

Wireless Broadband Modem User Guide
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Information in this document and the products described are subject to change without notice.
Reproduction, alteration, or distribution in any manner whatsoever without the written
permission of IPWireless Inc., is strictly forbidden.
Trademarks used in this text: the IPWireless logo, icon, and Wireless Broadband Modem are
trademarks of IPWireless, Inc.; Microsoft, Windows, and Windows NT are registered
trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. IPWireless, Inc., disclaims any proprietary
interest in trademarks and trade names other than its own.
© 2000-2005 IPWireless, Inc. All rights reserved.
October 2005 Part No. IPW-0845

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Table of Contents
Introduction 5
Technical Support 5
Chapter 1 – Safety and Care Instructions 6
Safety Guidelines for Power Connection 6
Safety Guidelines for the Wireless Broadband Modem 6
Exposure to Radio Frequency Signals 7
Care and Cleaning Guidelines 7
Chapter 2 - Getting Started 8
Key Areas on Your Wireless Broadband Modem 8
Required Equipment 10
Package Contents 11
User Guide 11
Installation CD 11
Other Informational Material 11
Chapter 3 – Installation and Registration 12
How To Install the computer Client Software 12
How To Find the Best Radio Signal 14
How To Connect the Modem to the Computer 15
How To Perform Registration 15
Windows Operating System Patches 16
Windows Internet Configuration Setting 16
Chapter 4 – Connect to the Internet 17
Establishing the Connection to the Internet 19
Appendix A – Troubleshooting Tips 20
Troubleshooting Tips 20
Appendix C – Frequently Asked Questions 24

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Appendix D – Modem Display Warnings 27
Power-On Self Test Failure 28
Software Upgrade Warning 28
Appendix E – [Technical Specifications] 29
Appendix H – Error Messages 30
Microsoft Remote Access Service (RAS) Error Codes 32
Wireless Broadband Modem Extended Errors 35
Regulatory Information 39
North America and Canada 39
Europe 40
Statements of Conformity 40

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Introduction
Congratulations on your selection of the Wireless Broadband Modem. Your Wireless
Broadband Modem is designed to give you exceptional performance combined with easy
installation and operation. Please read all safety and care instructions in Chapter 1 before
installing your Wireless Broadband Modem for the first time.
The Wireless Broadband Modem is a portable, wireless, cellular device that provides high-
speed access to the Internet and offers high-bandwidth data downloads, uploads, and web
browsing when connected to networks authorized for use with the Wireless Broadband Modem
The design of the Wireless Broadband Modem is based on the standards of the latest third
generation cellular communication technology, commonly known as 3G technology. The
Wireless Broadband Modem doesn’t require an outdoor antenna, telephone jack, or additional
home or office wiring. What's more, the Wireless Broadband Modem connects to the Internet
through radio access -- you will never encounter dial-up busy signals or need to install an extra
line to access the Internet and use the telephone at the same time.
The speed at which your Wireless Broadband Modem will perform is dependent upon the radio
signal quality available and the service level that you select. Information on how to determine
and boost the signal quality is located in Chapter 3. Of course, your Wireless Broadband
Modem can only connect to systems authorized for use with Wireless Broadband equipment.
Service is not available in all areas; consult your Internet Service Provider (ISP) for details.
Technical Support
This User Guide provides you with step-by-step instructions on how to install and use your
Wireless Broadband Modem. However, if you need further assistance, please contact your
Service Provider for Technical Support.

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Chapter 1 – Safety and Care Instructions
Before using your Wireless Broadband Modem for the first time, please read and follow all
warnings, safety, care, cleaning and operating instructions on the Wireless Broadband Modem
label and in this guide. These guidelines will help protect your Wireless Broadband Modem from
potential damage and ensure your personal safety.
Safety Guidelines for Power Connection
Danger - Do not place or use the Wireless Broadband Modem near any body of water. Accidental
immersion can result in electric shock.
Safety Guidelines for the Wireless Broadband Modem
Do not attempt to disassemble the Wireless Broadband Modem; doing so may expose you to
unsafe conditions. The Wireless Broadband Modem does not contain consumer serviceable
components. Service should be performed by the Service Provider Service Center only. Contact
Service Provider Customer Service to find the nearest Service Center.
Position the Wireless Broadband Modem so that it is protected from falling objects.
Do not allow liquids to spill on or into the Wireless Broadband Modem.
Do not expose the Wireless Broadband Modem to extreme hot (over 131° F/+55°C) or cold (under
14° F/-10°C) temperatures.
Do not leave the Wireless Broadband Modem in a motor vehicle parked in direct sunlight for more
than fifteen minutes.
Do not expose the Wireless Broadband Modem to open flames.
Do not alter the antenna or substitute any other antenna. Doing so may be unsafe.
Switch your Wireless Broadband Modem off when near medical equipment, fuel, chemicals, a
potentially explosive atmosphere such as a gasoline station, or when in an area in which blasting
is in progress. Also, switch it off when on an aircraft. Follow any other rules, regulations, or
posted notices that apply to the use of electronic or radio equipment.
Before using the Wireless Broadband Modem near a pacemaker or similar device, consult a
physician or the device manufacturer for more information. In any event, do not use the Wireless
Broadband Modem within 8" (20 cm) of a pacemaker or similar device.
Do not use the Wireless Broadband Modem when you need to pay attention to other activities.
For example, never use it while driving or while supervising or operating machinery.
The Wireless Broadband Modem, like any other wireless communications device, cannot
guarantee a connection in all circumstances. Do not rely on it for matters where a connection is
essential.

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Exposure to Radio Frequency Signals
The following information includes important safety guidelines regarding exposure to radio
frequency (RF) signals and the use of electronic devices as determined by the Federal
Communications Commission (FCC).
Your modem is a low power radio transmitter and receiver. When it is ON, it receives and also
sends out RF signals. The FCC has adopted RF exposure guidelines with safety levels for
wireless cellular devices. The FCC guidelines are consistent with the safety standards previously
set by the U.S. and international standards bodies: American National Standards Institute - ANSI
C95.1 (1992); National Council on Radiation and Measurements - NCRP Report 86 (1986);
International Commission on Non-Ionizing Radiation Protection - ICNIRP (1996). If you use the
modem in accordance with these guidelines, the level of RF exposure will fall within the FCC
guidelines and the standards previously identified.
To comply with the FCC RF exposure rules, the modem has been evaluated against the Maximum
Permissible Exposure (MPE) limits defined in Section 1.1310 of the FCC rules for the uncontrolled
environment. During normal operation, the modem should be kept a minimum distance of 20cm (8
inches) away from the user and other persons to ensure compliance with the MPE limits.
Care and Cleaning Guidelines
Use a clean soft cloth, slightly moistened with water, and wipe the outside surface of the Wireless
Broadband Modem only.
Do not use aerosol sprays, solvents, or abrasives when cleaning your Wireless Broadband
Modem. These items may scratch the surface or damage the interior components of the Wireless
Broadband Modem.
Avoid dropping, shaking or striking the Wireless Broadband Modem. This may damage its
components.
Chapter 2 - Getting Started
Key Areas on Your Wireless Broadband Modem. Please review this information before you begin the
installation.
SIM Card
Holder
Coverage,
Connection and
Transmit/Receive
Status Indicator
Power-On
Indicator
External Antenna Connector
SSMB Plug
V2 PCMCIA

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V1 PCMCIA
Figure 1- Key Areas on Your Wireless Broadband Modem
1) Indicators
PCMCIA Operational Mode Red LED Green LED
Unit powered on Off (ON) On (OFF)
PLMN Searching Flashing (ON) On (Flashing)
Camped On to PLMN On On
Connected to Network On Flashing (Rate will equate to traffic
level plus off period to avoid
confusion with the PLMN Searching
phase)
Attach Dialler Warning Off Flashing
USIM Failure Flashing Off
Software Upgrade Warning Flashing Flashing (in phase)
Post Failure Flashing Flashing (out of phase)
[Power Button
ZTransmit & Receive
Indicator
(2 Amber LEDs)
YConnection Status
Indicator
(1 Green LED)
XPower On/Off
(1 RED LED)
Red LED
Indicator
SIM Card
Holder
Patch Antenna
Connector
Internal
A
ntenna
External
A
ntenna
Green LED
Indicator
Indicates 1.9 to 2.1 GHz
version.
(2.5 to 2.7GHz version
has no coloured band)

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2) Antenna
There are two antennas. The internal antenna is uni-directional and is recommended for use in
areas of strong signal. For all other signal conditions the external whip antenna should be used.
In addition to the sucker shown, a Velcro patch is also available to allow the antenna to be fixed to
the rear of a laptop computer hinge up display.
For exceptional fringe area conditions, an external antenna could be connected to the antenna
socket on the PCMCIA card. This antenna is not supplied.
The external antenna may be mounted in one of two ways.
•Using the suction pad shown in the photograph on page 8, this is for a smooth surface
such as a window, it will not adhere to a textured surface.
•Using the Velcro pad in the box, this will allow the antenna to be fixed to a textured
surface such as the lid of a notepad computer.

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Required Equipment
To install and use your Wireless Broadband Modem, you will need the following computer
configuration:
Computer:
IBC Compatible PC
Pentium-class II processor or greater (300 MHz or higher
recommended)
Operating Systems Supported
Microsoft Windows 98 (SE2),
Microsoft Windows ME,
Microsoft Windows 2000 (Administrative privileges required)
Microsoft Windows XP Home (Administrative privileges required)
Microsoft Windows XP Professional (Administrative privileges required)
Memory
Minimum 64 megabytes (MB) of RAM (128 MB recommended)
Connector
PCMCIA drive bay
Display:
VGA or Super VGA (recommended) monitor with the following settings:
Screen resolution set to at least 800 x 600
Free disk space required:
20 megabytes (MB) free in the target directory (minimum)
40 megabytes (MB) for future software upgrades
Internet Browsers:
Internet Explorer v5.0 or later
Netscape Communicator v4.73

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Package Contents
The following items are included in the Wireless Broadband Modem package:
User Guide
A Wireless Broadband Modem Quick Start Guide in paper form.
Installation CD
The installation CD includes the computer Client Software, operating system patches,
TCP configuration files, and an HTMLHelp version of this guide.
Other Informational Material
Your Wireless Broadband Modem packaging may contain additional informational
material pertaining to the use or care of the Wireless Broadband Modem within your
service area. Please review all such information carefully before using the Wireless
Broadband Modem.

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Chapter 3 – Installation and Registration
This chapter explains how to install the hardware, software, register your user information, and
operate your Wireless Broadband Modem.
The instructions are split into the following sections:
How To Install the computer Client Software
How To Find the Best Radio Signal
How To Perform On-line Registration
How To Install the computer Client Software
The computer Client Software uses an online wizard that will guide you through the installation
process. You will be asked to make selections on some of the installation screens.
Please be sure that your computer meets the minimum requirements before you begin the
installation.
1. Close all programs that may be running on your PC and then insert the CD into the
CD-ROM drive on your computer. The Windows operating system should detect the
CD and start the installation program. If the installation program does not start
automatically, open Windows Explorer or My Computer and select your CD drive to
view the contents of the CD. Double-click the ‘Setup.exe’ program to begin the
installation. The wizard will now guide you through the installation screens described
on the following pages. Follow the on-screen prompts to complete the installation.
2. License Agreement Screen - The use of the Wireless Broadband Modem is subject
to acceptance of the License Agreement. Scroll through the display window to read
the entire agreement. The installation of the computer Client Software will proceed
only if you accept the License Agreement. If you want a printed version of the License
Agreement, use the Print function on your browser before you click the ‘Accept’
button. Click ‘Accept’ to continue.
3. Copying Files Screen - All installation options have now been made and the
installation Wizard will copy the necessary files to your computer.
4. Installing the Modem Driver Files. The installation will now copy the necessary
PCMCIA modem driver files to your computer, so that the PC will detect the Wireless
Broadband Modem when you insert the PCMCIA card into the computer. A number of
information/warning boxes will be displayed, indicating the progress of the modem
driver installation.
Note: The Wireless Broadband Modem is supplied with third party software which is installed
during the installation, see Appendix I for details. Independent removal of these third party
software products may stop the Wireless Broadband Modem from working.

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How To Find the Best Radio Signal
1. Insert the Wireless Broadband Modem into the PCMCIA drive bay of your
computer, the card should automatically power on.
2. Your Wireless Broadband Modem will then perform a short self-test that will last
for approximately five seconds.
3. The Wireless Broadband Modem will then attempt to search for the best radio
signal and will display an indication that it has been able to find a signal by
means of varying the PCMCIA lights on the modem display.
4. Using the dialler application on the PC, the signal strength indication shown on
the PC screen can be used as a guide for judging available signal level and
positioning the whip antenna for best signal. The stronger signal the higher the
peak data rate available. See page 17.

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How To Perform Registration
You are now ready to register your user information. Please note: You can complete the
registration process at a later time; however User Registration is not optional.
You must register in order to create a username and password, register your account and
payment information, and receive software and modem upgrades.
The registration process takes place on-line using an internet browser that must already be
installed on your computer. Typically, the browser might be Microsoft Internet Explorer or
Netscape Navigator.
The only requirements are that you have a default browser installation, and that your browser is
capable of accepting ‘cookies’. If you have disabled cookies, you need to enable them before
registration. If you wish, you may disable receipt of cookies after registration. See Frequently
Asked Questions (FAQs) in Appendix C for instructions on how to set cookie preferences on your
browser.
1. To Continue with Registration Now - Make sure that there is a checkbox is selected to
the left of Connect To The Internet and then click ‘Next >’.
2. The Wireless Broadband Modem Dialler application will then automatically start. The
application will communicate with the Wireless Broadband Modem and after a short
delay (23-30 seconds) it will attempt to establish a wireless internet connection. The
default Internet browser will be automatically launched and will automatically display
your Service Providers Customer Registration web page.
Note: If a connection cannot be made, the computer Client Software will timeout
and display a message indicating that the connection failed. If this happens, see
the Troubleshooting Tips in Appendix A.
3. To create a new account via your Service Providers Customer Registration web
page follow the on-screen instructions.
4. When you have created a new account, close the Internet Browser session (Click
the Windows close icon (x) in the upper right corner of the screen to close the
browser software).
5. Upon closing the Internet Browser session, the Wireless Broadband Modem
Dialler application will then automatically disconnect the wireless internet
connection. The Wireless Broadband Modem Dialler application will then attempt
to read the cookies returned from the Service Providers registration server to the
PC. There will be a short delay of about10 seconds, after which the Wireless
Broadband Modem Dialler application will indicate if the registration has been
successful before the application automatically closes.
6. Click Finish to exit the installation program.
7. You are now ready to connect to the Internet.

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Once the registration has completed the Installation Wizard will finish. The software should now be
installed with your computer having the following entries listed from the Start->Programs menu
bar.
Windows Operating System Patches
The Wireless Broadband Modem can work at high data speeds, to achieve these rates may
require a Windows Operating System patch to be applied. The installation software will determine
if any operating system patch is required and it is recommended that the windows operating
system patch is applied if required.
At the end of the Windows Operating System patch installation, a window will be displayed stating
that the computer needs to be rebooted for the patch to take effect. Since the Wireless
Broadband Modem will work with your original settings (at a slower rate), it is advised that you do
not reboot here but continue with the rest of the installation.
Windows Internet Configuration Setting
Again, due to the high data speeds that the Wireless Broadband Modem can work at, in order to
achieve these rates will require that some TCP/IP settings are modified to take full advantage of
this high rate.
These settings will only be used by the operating system the next time the computer is rebooted.
At the very end of the computer Client Software installation it is advised that you reboot the
computer so that the changes applied to the computer during the installation can take effect.

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Chapter 4 – Connect to the Internet
The computer Client Software is used in conjunction with your Wireless Broadband Modem to
connect to the Internet. This section describes how the computer Client Software is used to
initiate the connection, and also how it may be used to download software upgrades for your
Wireless Broadband Modem and computer Client Software from the Service Providers web site.
To start the computer Client Software, go to your desktop and double click on the icon labeled
‘Wireless Broadband Modem Dialler’, as shown below, Fig 10.
Figure 12
The main screen has four tabs that display associated screens when you click on them. These
tabs are described in more detail below. A single button is used to initiate (Connect) and
terminate (Disconnect) the connection to the Internet. This button also indicates the state of the
connection since if, for example, the connection is currently inactive, the button will be greyed out
and the button text will indicate “Connect”. The button is available regardless of which tab is
currently visible.
The other main feature of the main screen is the status bar, located below the modem picture.
The status bar provides useful information concerning the status of the Internet connection, and
other error or warning messages.
Network Tab - The Network tab shown in Figure 12 displays three main groups;
Access Network Parameters - The current version of the computer Client Software
only supports your service provider as the network operator. This is shown in the drop
down list. The other two parameters are the user access name and access password.

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These parameters are set automatically during the registration procedure, and the user
should have no need to modify them manually.
Signal Strength - shows the level of the radio signal strength currently achieved by the
Wireless Broadband Modem.
Unable to transmit or receive due to
lack of signal.
Minimum signal strength required to
transmit and receive data.
Increasing signal strength, allowing
higher data transmit and receive data
rates.
Maximum signal strength. Data will be
transferred at the maximum rate of the
Wireless Broadband Modem.
Unable to obtain signal from the
Wireless Broadband Modem.
ISP Tab – This tab shows the username and password information that is sent to your Internet
Service Provider (ISP) during the connection procedure.
These details are established during the registration procedure, and the user should
have no need to modify them manually. Note that this information is actually
maintained by the Windows phonebook, and is extracted automatically by the computer
Client Software.
Devices Tab – This tab shows information for the currently connected Wireless modem.
This includes the physical communication port to which the modem is bound, the
modem IMEI (international mobile equipment identity) number, the modem version
string, and the modem initialization and reset strings.
Tools Tab - Upgrade may periodically provide upgrades for both the PC Software and the
Wireless Broadband Modem software.
These upgrades will usually be a combination of bug fixes and additional features.
Whilst connected, click on the “Check WWW for Software Upgrade” button in order to
download over the air the latest software upgrade. The download takes place by way of
a File Transfer Protocol (FTP) link to the Service Providers web site. Once complete,
the new image is then available on the PC hard disk, and may be transferred to the

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Wireless Broadband Modem by clicking on the “Upgrade UE” button (remember to
Disconnect from the Internet before attempting the upgrade).
Establishing the Connection to the Internet
You should establish an Internet connection using the computer Client Software before launching
your browser (or any other Internet associated software such as FTP, telnet, etc).
1. Start the computer Client Software and wait until the signal strength indicator on the Network
tab indicates that there is sufficient signal strength for the connection. At this point, the
button should be highlighted and have the text “Connect” displayed on button which may be
clicked.
2. The user is automatically taken to the ISP tab so that the progress of the connection to the
Internet may be observed. When the connection to the ISP has been established, the status
bar should indicate that the session is active and the button is now highlighted but the text
changes from “Connect” to “Disconnect”. For convenience, the computer Client Software is
automatically minimized once the connection is established, but can be restored by clicking
on the Service Providers icon on the taskbar.
3. Go to your desktop and double-click on your Internet browser icon to connect to the Internet.
You can configure your browser to set any web page as your home page. To set your
browser home page, see the FAQs in Appendix C.
4. You may terminate the internet connection in many ways;
(a) Right click the Wireless Broadband Modem icon on the taskbar, and select disconnect from
the menu
(b) Click the Wireless Broadband Modem icon on the taskbar to restore the main screen, then
click the button when labeled “Disconnect”.
(c) Close the Wireless Broadband Modem application by clicking the X button in the top right
corner of the window

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Appendix A – Troubleshooting Tips
Troubleshooting Tips
Please review these troubleshooting tips if you experience trouble with software installation, user
registration, finding a radio signal, or connecting to the Internet. You may achieve a faster
resolution to your trouble if you first consult and follow the tips before calling your Service Provider
for Technical Support.
Warning: Do not attempt to repair the PCMCIA card Wireless Broadband Modem yourself. Any
damage you may cause to the Wireless Broadband Modem may create an unsafe condition.
If your trouble is not listed in this section, call your Service Provider for Technical Support. The
technical support representative will ask for your name, your location, your phone number, the
serial number located on the back of the Wireless Broadband Modem, and any error messages
that may have displayed. You may need to provide your username and password if the problem is
related to your service or your account rather than the Wireless Broadband Modem and its
associated software.
Remember, your PC operating system must be compatible with the supported operating
systems: Windows 98 (Second Edition), Windows ME, Windows 2000 and Windows XP.
THE COMPUTER CLIENT SOFTWARE NO LONGER OPERATES
CORRECTLY
Check that the third party software, listed in Appendix I, is installed and if not then install. Contact
your Service Provider for Technical Support as needed.
THE WIRELESS BROADBAND MODEM DISCONNECTS
UNEXPECTEDLY
Check for that the PCMCIA card is pushed all the way home. If the remote antenna is in use check
that it is plugged in securely to the PCMCIA card and the antenna it self is vertical has not been
shielded by some object placed adjacent to it. If all connections are secure, you may have had a
bad connection. Try connecting to the Internet again. If your subsequent connection attempts fail,
call your Service Provider for Technical Support.
THE WIRELESS BROADBAND MODEM SPEED IS NOT FAST ENOUGH
There are several conditions that can result in slower access speed that are not related to your
Wireless Broadband Modem’s performance:
The access speed is related to the radio signal strength. If the signal strength indicated on the
computer monitor shows less than four bars illuminated, you may have reduced access speed due
to a condition such as a marginal coverage area. If you are using the internal antenna, try
plugging in the external antenna supplied and locating it for best signal level.
You may have subscribed to a Service Level that limits the data rate. You can increase your
Service Level on the registration web page or call your Service Providers Customer Service.