IP Wireless AP Broadband modem User manual

[IPWireless] Broadband Modem User Guide – Draft v.3 1
Model AP Broadband Modem
User Guide – Draft Version 3
June 29, 2001

[IPWireless] Broadband Modem User Guide – Draft v.3 2
Information in this document and the products described are subject to change without notice.
© 2000-2001 [IPWireless], Inc. All rights reserved.
Reproduction, alteration, or distribution in any manner whatsoever without the written permission of
[IPWireless] Inc., is strictly forbidden.
Trademarks used in this text: the [IPWireless] logo, icon, and [IPWireless] Broadband Modem are
trademarks of [IPWireless], Inc.; Microsoft, Windows, and Windows NT are registered trademarks of
Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. [IPWireless], Inc., disclaims any proprietary interest in
trademarks and trade names other than its own.
Printed in the U.S.A.
June 2001 Part No. IPW-0029

[IPWireless] Broadband Modem User Guide – Draft v.3 3
Table of Contents
Introduction........................................................................................................................................6
Technical Support.............................................................................................................................................6
Chapter 1 – Safety and Care Instructions.............................................................8
Safety Guidelines for Power Connection.........................................................................................................8
Safety Guidelines for the [IPWireless] Broadband Modem.............................................................................8
Exposure to Radio Frequency Signals..............................................................................................................9
RFSafety Information...................................................................................................................................9
FCC Radio Frequency Interference Statement...........................................................................................9
Electronic Emission Notice............................................................................................................................9
Care and Cleaning Guidelines..........................................................................................................................9
Chapter 2 - Getting Started...............................................................................................11
Required Equipment.......................................................................................................................................11
Package Contents............................................................................................................................................11
Computer Interface Cable...............................................................................................................................11
AC Power Adapter .........................................................................................................................................11
InstallationCD................................................................................................................................................11
Quick Start Guide...........................................................................................................................................11
Other Informational Material.........................................................................................................................11
Key Areas on Your [IPWireless] Broadband Modem....................................................................................13
Chapter3 – Installation and Registration...........................................................15
Support the [IPWireless] Broadband Modem Using the Stand......................................................................15
Connect the AC Power Adapter.....................................................................................................................15
Find the Best Radio Signal.............................................................................................................................16
Install the [IPWireless] PC Software..............................................................................................................17
Copying the Modem Driver Files ..................................................................................................................21
USB Cable Connection...................................................................................................................................21
RS-232 Serial Cable Connection....................................................................................................................22
Connect the RS-232 Serial Cable...................................................................................................................24
PerformRegistration.......................................................................................................................................24

[IPWireless] Broadband Modem User Guide – Draft v.3 4
Chapter 3 – Connect to the Internet.........................................................................26
Establish Connection to the Internet...............................................................................................................27
Appendix A – Troubleshooting Tips.........................................................................28
Troubleshooting Tips......................................................................................................................................28
THE POWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE...............................................28
NO SIGNAL RING INDICATORS ARE ILLUMINATED ON THE [IPWIRELESS] BROADBAND MODEM
DISPLAY.........................................................................................................................................................28
ONLY ONE ORTWO SIGNAL STRENGTH RINGS ARE ILLUMINATED.......................................................29
THE [IPWIRELESS] BROADBAND MODEM DISCONNECTS UNEXPECTEDLY .......................................29
THE [IPWIRELESS] BROADBAND MODEM SPEED IS NOT FAST ENOUGH............................................29
There are several conditions that can result in slower access speed that are not related to
your [IPWireless] Broadband Modem’s performance:....................................................................29
REGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT “COOKIES”............................................30
THE BROWSER DID NOT GO DIRECTLYTO THE REGISTRATION SCREEN..............................................30
THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ONTHE STATUS MONITOR
SCREEN BUT A RADIO SIGNAL IS PRESENT ...............................................................................................30
Error Messages.............................................................................................................................................30
INVALID PASSWORD....................................................................................................................................30
NO ANSWER .................................................................................................................................................30
[IPWIRELESS] BROADBAND MODEM NOT RESPONDING......................................................................30
Appendix B – Battery Information.............................................................................................................32
Internal Battery...............................................................................................................................................32
Battery SafetyGuidelines...............................................................................................................................32
Appendix C – Frequently Asked Questions.......................................................33
Appendix D – [Technical Specifications]..............................................................35
Regulatory Information.........................................................................................................37

[IPWireless] Broadband Modem User Guide – Draft v.3 5

[IPWireless] Broadband Modem User Guide – Draft v.3 6
Introduction
Congratulations on your selection of the [IPWireless] Broadband Modem. Your
[IPWireless] Broadband Modem is designed to give you exceptional performance
combined with easy installation and operation. Please read allsafety and care
instructions in Chapter 1 before installing your [IPWireless] Broadband Modem for the
first time.
The [IPWireless] Broadband Modem is a portable, wireless, cellular device that provides
high-speed access to the Internet and offers high-bandwidth data downloads, uploads,
and web browsing when connected to networks authorized for use with the [IPWireless]
Broadband Modem.
The design of the [IPWireless] Broadband Modem is based on the standards of the
latest third generation cellular communication technology, commonly known as 3G
technology. The [IPWireless] Broadband Modem doesn’t require an outdoor antenna,
telephone jack, or additional home or office wiring. What's more, the [IPWireless]
Broadband Modem connects to the Internet through radio access -- you will never
encounter dial-up busy signals or need to install an extra line to access the Internet and
use the telephone at the same time.
The speed at which your [IPWireless] Broadband Modem will perform is dependent upon
the radio signal quality available and the [IPWireless] service level that you select.
Information on how to determine and boost the signal quality is located in Chapter 3. Of
course, your [IPWireless] Broadband Modem can only connect to systems authorized for
use with [IPWireless] equipment. Service is not available in all areas; consult your
Internet Service Provider (ISP) for details.
The [IPWireless] Broadband Modem is USB (Universal Serial Bus) compatible. USB is a
“plug and play” interface between a computer and an add-on device, such as a modem
or printer, eliminating the need to add an adapter card. The USB also provides a trickle
charge to the internal battery of the [IPWireless] Broadband Modem.
Technical Support
This User Guide provides you withstep-by-step instructions on how to install and use
your [IPWireless] Broadband modem. However, if you need assistance, contact
[IPWireless] Technical Support in any of the following ways:
Telephone: CustomerService:
[1-800-xxx-xxxx]
Technical Support:
[1-800-xxx-xxxx]
Email: [[e-mail]]
Fax: [xxx- xxx-xxxx]

[IPWireless] Broadband Modem User Guide – Draft v.3 7
Mail: [IPWireless]
Technical Support

[IPWireless] Broadband Modem User Guide – Draft v.3 8
Chapter 1 – Safety and Care Instructions
Before using your [IPWireless] Broadband Modem for the first time, please read and
follow all warnings, safety, care, cleaning, and operating instructions on the [IPWireless]
Broadband Modem label and in this guide. These guidelines will help protect your
[IPWireless] Broadband Modem from potential damage and ensure your personal safety.
Safety Guidelines for Power Connection
o Danger - Do not place or use the [IPWireless] Broadband Modem near any
body of water such as a bathtub. Accidental immersion can result in electric
shock.
o Danger - Never alter the AC adapter or plug. If the plug will not fit into the
electrical outlet without force, contact a qualified electrician to install a proper
outlet.
o Connect the AC adapter to 120V or 240V electrical outlets only.
o To reduce the risk of damage, always remove each end of the power cable
by pulling the plug rather than the cable.
o Do not allow anything to rest on the power cable.
o Do not position the power cable in any area where people will step on it.
o Do not use the [IPWireless] Broadband Modem if the power cable becomes
frayed or damaged inany way. Call [IPWireless] Customer Service Support
at [1- 800-xxx-xxxx].
o Do not overload the power outlet. Power overloads are often caused by too
many electrical devices connected by extension cords and can result in
electric shock or fire.
o See Appendix B for important safety information about the internal battery.
Safety Guidelines for the [IPWireless] Broadband Modem
o Do not attempt to disassemble the [IPWireless] Broadband Modem; doing so
may expose youto unsafe conditions. The [IPWireless] Broadband Modem
does not contain consumer serviceable components. Service should be
performed by the [IPWireless] Service Center only. Contact [IPWireless]
Customer Service to find the nearest [IPWireless] Service Center.
o Positionthe [IPWireless] Broadband Modem so that it is protected from falling
objects.
o Do not allow liquids to spill on or into the [IPWireless] Broadband Modem.
o Do not expose the [IPWireless] Broadband Modem to extreme hot (over 131°
F) or cold (under 14° F) temperatures.
o Do not leave the [IPWireless] Broadband Modem in a motor vehicle parked in
direct sunlight for more than fifteen minutes.
oDo not expose the [IPWireless] Broadband Modem to open flames.
o Do not alter the antenna or substitute any other antenna. Doing so may be
unsafe.
o Switch your [IPWireless] Broadband Modem off when near medical
equipment, fuel, chemicals, a potentially explosive atmosphere such as a
gasoline station, or whenin an area in whichblasting is inprogress. Also,
switchit off when onan aircraft. Followany other rules, regulations, or
posted notices that apply to the use of electronic or radio equipment.

[IPWireless] Broadband Modem User Guide – Draft v.3 9
o Before using the [IPWireless] Broadband Modem near a pacemaker or similar
device, consult a physician or the device manufacturer for more information.
In any event, do not use the [IPWireless] Broadband Modem within 6" (20
cm) of a pacemaker or similar device.
o Do not use the [IPWireless] Broadband Modem when you need to pay
attention to other activities. For example, never use it while driving or while
supervising or operating machinery.
o The [IPWireless] Broadband Modem, like any other wireless communications
device, cannot guarantee a connection in all circumstances. Do not rely on it
for matters where a connectionis essential.
Exposure to Radio Frequency Signals
RF Safety Information
To comply with FCC radio frequency exposure guidelines set forth in 47CFR1.1307 and 1.1310 a minimum
separation distance of 20 cm (8 inches) is required between the Model AN modem and all persons.
FCC Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the modem is operated in a residential environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference in which case the user will be required to correct the interference at his own
expense.
Electronic Emission Notice
This device complies with Part 15 of the FCC rules. Operation is subject to the following condition:
1. This device may not cause harmful interference
Care and Cleaning Guidelines
o Use a soft, clean cloth slightly moistened with water and wipe the outside
surface of the [IPWireless] Broadband Modem only.
o Do not use aerosolsprays, solvents, or abrasives whencleaning your
[IPWireless] Broadband Modem. These items may scratch the surface or
damage the interior components of the [IPWireless] Broadband Modem.
o To avoid the risk of electric shock, always unplug the [IPWireless] Broadband
Modem from the AC power outlet before cleaning it.
o Avoid dropping, shaking or striking the [IPWireless] Broadband Modem. This
may damage its components.

[IPWireless] Broadband Modem User Guide – Draft v.3 10

[IPWireless] Broadband Modem User Guide – Draft v.3 11
Chapter 2 - Getting Started
Required Equipment
To install and use your [IPWireless] Broadband Modem, you will need anIBM-
compatible computer with the following configuration:
•Operating System: Windows 98, Windows 2000 or Windows ME
•CD-ROM drive
•USB port or RS-232 Serial port
•A minimum of 10 Mbytes of available disk space on your hard drive
Package Contents
In addition to this User Guide, the following items are included in the [IPWireless]
Broadband Modem package:
Computer Interface Cable
A USB computer interface cable is included with your [IPWireless] Broadband Modem.
Use this cable to connect the [IPWireless] Broadband Modem to your computer. If
needed, refer to your computer manual for the location of a USB port. If your computer
does not have a USB port, an optional RS-232 Serial cable can be purchased separately
from your local electronics store. The serial cable maximum data rate is 230.4Kbps.
AC Power Adapter
The AC power adapter provides power to the [IPWireless] Broadband Modem. The
power adapter plugs into a 120V or 240V AC power outlet. The pin end of the power
cable plugs into the power jack located on the side of the [IPWireless] Broadband
Modem. Do not use any power adapter other than the one provided with your
[IPWireless] Broadband Modem.
Installation CD
The installationCD includes the [IPWireless] PC Software, a choice betweentwo
Internet browsers, Adobe Acrobat Reader, and an Adobe PDF versionof this guide.
Quick Start Guide
The Quick Start Guide will aid you in setting up your [IPWireless] Broadband Modem
quickly. You may want to include the Quick Start Guide when you pack your modem for
portability.
Other Informational Material
Your [IPWireless] Broadband Modem packaging may contain additional informational
material pertaining to the use or care of the [IPWireless] Broadband Modem within your
service area. Please review all such informationcarefully before using the [IPWireless]
Broadband Modem.

[IPWireless] Broadband Modem User Guide – Draft v.3 12

[IPWireless] Broadband Modem User Guide – Draft v.3 13
Key Areas on Your [IPWireless] Broadband Modem
Figure 1 below identifies key areas on the [IPWireless] Broadband Modem. Please
review this information before you begin the installation.
Figure 1
!Battery Indicator (6 Bars)
The six battery bars at the top of the [IPWireless] Broadband Modem display indicate the
charge level. When the battery is fully charged, all six bars will be fully illuminated. Each
bar represents a sixth of the charge available. The bar indicating the highest charge is
on the far right, and the bar indicating the lowest charge is on the far left. When the
battery capacity drops below 10%, the battery indicator will flash.
"Base Station Search Indicator (4 Spirals)
#
Antenna
Vertical
position
$Power
Button
%Signal Strength and
Transmit & Receive
Indicator (5 Rings)
!Battery Indicator
(6 Bars)
&Built-in
Stand
'
PC Interface Cable
Connection
(DC Power Jack
"Base Station Search
Indicator (4 Spirals)
)Connection
Status Indicator
(2 Ovals)

[IPWireless] Broadband Modem User Guide – Draft v.3 14
When the modem is searching for a base station, the four outside spirals on the
outer center of the display will illuminate in a clockwise direction. Each spiral will
illuminate for one second on and three seconds off during the base station search
process.
%Signal Strength and Transmit and Receive Indicator (5 Rings)
The five rings on the inner center of the display indicate the radio signal strength.
When the center ring (or dot) is illuminated, you have the minimum signal strength
required to transmit and receive data. Each subsequent ring indicates increasing
signal strength. When all five rings are illuminated, you can transfer data at the
maximum speed of the [IPWireless] Broadband Modem, or at the service level you
select. The rings also show data transmit and receive activity. The rings will flicker
when data is transferring.
$Power Button
Press the power button for one second to turn the modem on. The inner oval of the
Connection Status indicator (IPW logo) will illuminate when the unit is ON. The
display will go into a power-saving dimmed mode after two minutes. The
Connection Status indicator flashes at a low rate to show that it is still on.
)Connection Status Indicator (2 Ovals)
The two oval rings withthe IPW logo show the connection status. The inner oval will be
illuminated when a base station has been located. The outer oval will illuminate when
you are connected to the Internet.
(DC Power Jack
The pin end of the power cable plugs into the DC power jack located on the side of the
[IPWireless] Broadband Modem.
&Built-in Stand
The built-in stand on the back of the unit supports the [IPWireless] Broadband
Modem.
'PC Interface Cable Connection
The 20-pin connector on the USB or RS-232 cable plugs into the PC port on the side of
the modem.
#Antenna
Raise the antenna to its vertical position to connect the PC Interface Cable. When the
antenna is vertical, it receives signals equally in all directions. Place the antenna in the
vertical position (as shown in Figure 1) when the [IPWireless] Broadband Modem is in
use, and in the down position (adjacent to the body of the [IPWireless] Broadband
Modem) when not in use. Do not force the antenna beyond its vertical position.

[IPWireless] Broadband Modem User Guide – Draft v.3 15
Chapter 3 – Installation and Registration
This chapter explains how to install the software, register your user information, and
operate your [IPWireless] Broadband Modem. The instructions explain how to:
o Support the [IPWireless] Broadband Modem using the built-in stand.
o Plug the power cable into the [IPWireless] Broadband Modem and AC power
outlet.
o Connect the computer interface cable between the computer and the
[IPWireless] Broadband Modem.
o Position the [IPWireless] Broadband Modem in an area that provides the best
radio signal.
o Install the [IPWireless] PC Software from the CD.
o Configure your [IPWireless] Broadband Modem on your PC.
o Register your user information on the [IPWireless] web site.
o Connect to the Internet.
Support the [IPWireless] Broadband Modem Using the Stand
On the lower back panel of the [IPWireless] Broadband Modem is a removable
battery cover, which incorporates a stand that supports the [IPWireless] Broadband
Modem. Complete the following steps to support the [IPWireless] Broadband
Modem using the built-in stand:
1. Insert your index finger into the slot at the top of the battery cover.
2. Gently pull the stand toward you until it locks in position. See Figure 2
below.
3. Set the [IPWireless] Broadband Modem on a flat surface, such as a desk or
windowsill, but avoid direct sunlight.
Figure 2
Connect the AC Power Adapter
1. Plug the pin end of the power cable into the DC power jack located on the
side of the [IPWireless] Broadband Modem as shown in Figure 3 below.

[IPWireless] Broadband Modem User Guide – Draft v.3 16
Figure 3
Note:Before connecting your [IPWireless] Broadband Modem to a power
source in the next step, you may want to consider using a power surge protector.
A surge protector is designed to protect electronic devices from electrical surges
and lightning strikes that may damage your computer or modem. If you don’t
have a surge protector, contact your local computer or electronics retailer for
further details.
2. Plug the AC power adapter into a 120V or 240V AC power outlet.
Find the Best Radio Signal
1. Place the [IPWireless] Broadband Modem near your computer and press the
power button for one second to turn it on.
2. Your [IPWireless] Broadband Modem will perform a short self-test that will
last for approximately five seconds. The [IPWireless] Broadband Modem
will search for the best radio signal and then display the signal strength on
the inner center of the modem display.
3. When the self-test is complete, the power and battery indicators on the
display will illuminate. If these indicators flash on and off, there may be a
problem with the [IPWireless] Broadband Modem. Call [IPWireless]
Technical Support. Note: The display will dim after two minutes to conserve
battery life -- this is normal. A momentary press of the power button will
restore the brightness of the display.
4. The [IPWireless] Broadband Modem will ‘search’ for a base station, in a
manner similar to a cellular phone. When the modem is searching, the four
outside spirals in the center of the display will illuminate in a clockwise
direction. Each spiral will illuminate for one second on and three seconds off
during the base station search process.

[IPWireless] Broadband Modem User Guide – Draft v.3 17
5. Observe the five signal indicators (rings) on the inner center of the
[IPWireless] Broadband Modem display to help you determine when the
[IPWireless] Broadband Modem has located a radio signal. Adjust the
position of the [IPWireless] Broadband Modem until the center ring is
illuminated. This is similar to moving an FM radio to receive the best sound
quality. When the center ring (or dot) is illuminated, you have the minimum
signal strength required to transmit and receive data. Each subsequent ring
indicates increasing signal strength. When all five rings are illuminated, you
can transfer data at the maximum speed of the [IPWireless] Broadband
Modem, or at the service level you selected. See Figure 4 below.
Figure 4
3. Continue to adjust the position of the [IPWireless] Broadband Modem to
achieve the strongest radio signal possible from your location. Tip: Placing
the [IPWireless] Broadband Modem near a window can boost the signal
strength.
4. If only one or two signal strength indicators illuminate, refer to the
troubleshooting section in Appendix A.
5. You are now ready to install the [IPWireless] PC Software. Note: Install the
[IPWireless] PC Software before connecting the Computer Interface Cable.
Install the [IPWireless] PC Software
The CD contains the applications listed below:
o [IPWireless] PC Software
o Adobe Acrobat Reader
o Microsoft Internet Explorer 5
Center Ring (or dot)

[IPWireless] Broadband Modem User Guide – Draft v.3 18
o Netscape Navigator 4.75 Note: You are not entitled to receive any support,
warranty, or documentation associated with Netscape Navigator 4.75 from
Netscape unless you have paid for such support, warranty, or documentation.
You may purchase such support from Netscape by accessing the following
web site: http://help.netscape.com
Note: You can make selections on some of the installation screens. For example, if your
computer is not already installed with Internet browser software or you have an older
versionof the browser software, youcanchoose from eitherMicrosoft Internet Explorer
5 or Netscape Navigator 4.75 during the installation.
Some of the documents included on the CD are inAdobe Acrobat PDF (Portable
Document Format). Viewing and printing these documents requires that you have Adobe
Acrobat Reader installed on your computer. Adobe Acrobat Reader will install
automatically during the CD Typicalinstallation.
Once the software is installed, your computer will have the following entries listed in the
file location you selected on your hard drive.
o [IPWireless] Software
o Connect To The Internet
o [IPWireless] Driver Installation Help
o [IPWireless] Help System
o [IPWireless] Home Web page
o [IPWireless] Registration Web page
o QuickStart Guide
Please be sure that you have a minimum of 10 Mbytes of available disk space on your
hard drive before you beginthe installation. The [IPWireless] PC Software employs an
InstallShield Wizard that will guide you through the installation process. This User Guide
describes each screen briefly and depicts the actual screens when you can make a
choice of applications to install.
1. Close all programs that may be running on your PC and then insert the CD
into the CD-ROM drive on your computer. The Windows operating system
should detect the CD and start the installation program. If the installation
program does not start automatically, open Windows Explorer or My
Computer and select your CD drive to view the contents of the CD. Double-
click the ‘Setup.exe’ program to begin the installation. The InstallShield
Wizard will now guide you through the installation screens described on the
following pages. Follow the on-screen prompts to complete the installation.
2. If your computer has a video player installed, a short video will play for
about 15 seconds.
3. Following the video, the IPWireless PC Software Welcome screen will
display.
4. Welcome to the InstallShield Wizard for [IPWireless] PC Software - The
InstallShield Wizard will prompt you through each step of the installation
process. Click ‘Next’ on each screen to continue.

[IPWireless] Broadband Modem User Guide – Draft v.3 19
5. Select the Software to Install - If you do not have Internet browser
software installed on your computer or you wish to upgrade to the version
provided with the [IPWireless] PC software, select either Microsoft Internet
Explorer 5 or Netscape Navigator 4.75 on the installation screen shown
below. Otherwise, select Existing Internet browser. Note: When you
choose to install either of the browser applications, you will be prompted to
restart your computer. After the restart, you will need to start the
[IPWireless] PC Software installation again; open Windows Explorer or My
Computer and select your CD drive to view the contents of the CD. Double-
click the ‘Setup.exe’ program to begin the installation. When you reach the
screen below (Figure 5), click on Existing Internet browser.
Figure 5

[IPWireless] Broadband Modem User Guide – Draft v.3 20
6. License Agreement - The use of the [IPWireless] Broadband Modem is
subject to acceptance of the License Agreement. Scroll through the display
window to read the entire agreement. The installation of the [IPWireless] PC
Software will proceed only if you accept the License Agreement. If you want
a printed version of the License Agreement, use the Print function on your
browser before you click the ‘Accept’ button. Click ‘Accept’ to continue.
7. Choose Destination Location - Unless you choose a different drive, files from
the CD will install in the following location on your hard drive: C:\Program
Files\[IPWireless] Inc.\[IPWireless] PC Software. Click onthe ‘Browse’ button to
choose a different location on your hard drive.
8. Setup Type - The particular files that will install are based upon the Setup
Type that you select. See Figure 6 below.
o Typical – This is the default and recommended Setup Type and includes the
maximum level of software installation; PC software, help files,
documentation, and all other applications.
o Custom – This is the middle level of software installation. It includes
everything you need to use the [IPWireless] Broadband Modem, but does not
include Adobe Acrobat Reader. Choose this Setup Type if you have disk
space limitations.
o Compact – This is the minimum level of software installation necessary to
operate the [IPWireless] Broadband Modem. It does not include any other
applications suchas browser software and help files. Choose this Setup Type
only if you have very limited disk space and are certain that you do not need
any other applications.
Figure 6
9. Select a Program Folder - The [IPWireless] PC Software and the other
items you selected will install on your computer in the program folder you
selected previously. A shortcut icon labeled Connect to the Internet also
installs on your desktop for quick access to the Internet. Note: If you
subsequently delete, move, or rename the original file, the shortcut will no
longer work.