Ipcam CamHi User manual

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
CamHi IP Camera
Quick Start Guide
V 2.4
This manual applies to the following CamHi IP cameras:
CamHi PTZ Cameras
CamHi Bullet/Dome IP Cameras
Please download the correct product information at www.ipcam.xin.
Please read this quick start guide carefully before using the product and keep it
for future reference.

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
Product Introduction
This is a network camera for security surveillance, It is connected to the Internet
through network cable or Wi-Fi for data transmission and reception, you can use it
to remotely watch real-time images on mobile phone and computer anytime
anywhere, it can save video in the Micro SD card or computer, you can set motion
detection and humanoid detection alarm on the camera, when the alarm is
triggered, the camera can send email, push phone message, and make alarm sound,
and other more functions.
Product List
NO.
Name
QTY
1
IP Camera
1 PCS
2
12V Power Adapter
1 PCS
3
Quick Start Guide
1 PCS
4
Installation Accessories
1 PCS
5
Network cable
1 PCS
Product Precautions
The proper environment temperature for this camera range from -10℃ to 50℃,
Please avoid exposing it to too much hotter or colder environment.
When installing the camera, please protect the camera's interface cable and
power supply, please make sure they cannot be short-circuited or be lengthened.

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
For better user experience, please keep the front and both sides of the camera
lens away from objects reflective as glass, white wall etc, so that the picture function
well without overexposure.
Make sure the camera has been placed in areas of good signal of the Wi-Fi, set it
up away from somewhere might jamming signal as metal or microwave oven.
If this is a PTZ rotation type camera, do not twist the camera to force it to rotate,
if you need to adjust the monitoring orientation, you can adjust it through the PT
function of the mobile APP.
Turn on the Camera
Use the correct power adapter and connect it to the power Interface of the
camera, and then wait a few minutes until the camera startup completed.
Reboot or Restore Factory Settings
Reconnect the power to reboot the camera.
Press and hold the reset button for 5 seconds, you will hear the "dong..." restart
tone, then the camera will restore to factory settings.

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
Connect the Camera and Watch on the Phone
Download "CamHiPro" or "CamHi" from Google Play Store / Apple App Store or
scan the QR code below to get APP information.
Method 1: Connect with Wi-Fi
Some things you need to check first：
Please make sure that the wireless signal value of the camera installation location
is higher than 70% in the signal list of the camera, you can check it in APP later.
Connect the power to the camera(Do not connect the network cable), install or
check the antenna of camera.
Enter your phone "Settings"-"WLAN" page, you can find the camera's hot spot in
the WLAN list, if you do not find this hot spot, please reset the camera and wait 1
minute to find the hot spot, the hot spot name is "IPCAM-******"(The symbol *
represents a number, for example IPCAM-66666), the hot spot password is
"01234567", connect it as shown below Shown:
Android
IOS

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
Then run APP "CamHiPro" and follow the steps below:
Click "Add Camera"
Click "IP camera"
Click "New device"
Find hot spot of the
camera "IPCAM-******"
The hot spot password of
the camera is "01234567"
Connected hotspot

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
When the Wi-Fi connection is successful, you will hear the sound "ding..." from
camera, if not, please check your Wi-Fi password and reconfigure.
Click "Yes, I want to add
this device"
Click "Add to"
Choose your Wi-Fi and
enter the password, then
click "Configure wireless
and add devices"
Find your Wi-Fi and make
sure its signal is higher than
70%
Name the camera and
click "confirm"
Camera is added, click the
online camera to watch

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
Method 2: Connect with network cable
Connect the power and network cable to the camera, make sure that the camera
and mobile phone are in the same local area network, and both can be connected
to the Internet.
Run APP and click "Add Camera"-"IP camera"-"New device"-"Power is on, next
step" until "Confirm access network" page, then follow the steps below:
If you want to use a network cable to connect, please click "Not configured yet,
Power adapter
Network cable
Click "Connected network
cable"
Find the camera and click
on it
Choose whether to configure
Wi-Fi and finish it

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
add directly" and continue.
If you want to change to Wi-Fi connect, please click "Configure Wi-Fi and add
devices" and continue, when the configure is finished, you need to unplug the
network cable to activate Wi-Fi.
Watch on Computer
"Search tool"
Install the "Search tool" from CamHi IP camera product information, you can
download it at www.ipcam.xin.
The search tool can help you find cameras in the LAN and modify the IP address
of the camera if it does not match your network.
Web access
Double-click the camera in the search tool to open the camera web page.

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
In web you can configure all parameters of camera, if you are not using IE
browser some settings will be missing.
"HiP2P Client" multi-channel management client
Install the "HiP2P Client" client, you can find installation file and instructions in
CamHi IP camera product information.
Run the client and enter the "Config" page, click "Input UID" to add the camera ,
you can find the UID serial number on the label of the camera.

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
After adding the camera, double-click the camera to watch the live video.
In the client, you can manage multiple cameras and watch up to 32 channel live
videos at the same time, you can save the video on the computer, you can playback
the local video (computer) and remote video (SD card), you can configure
parameters of camera etc., please read instructions for more information.

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
Install Micro SD Card and Record Settings
Refer to the installation tutorial to install the micro SD card to the camera, you
can find the installation tutorial in CamHi IP camera product information.
Please make sure your SD card have good quality, otherwise it will fail to record
and even cause the camera to crash.
Set micro SD card plan recording:
Click "Setting" icon button
Click "SD card plan
recording"
The default is always
record，please check

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
Set micro SD card alarm recording：
Record playback:
Click "Alarm management
and notification"
Select alarm conditions
Open "Alarm recording to
SD card"
Click "Playback" icon
button
Click the video file to play
or download
You can choose the time
playback mode

Quick Start Guide / Schnellstart Anleitung / Guía de inicio rápido / Quide de Démarrage Rapide / Guida Rapida
English / Deutsch / Español / Français / Italiano
Q&A
Q: forget password?
A: Reset camera and reconfigure.
Q: Wi-Fi configuration failed?
A: Check whether the Wi-Fi signal is sufficient, the Wi-Fi name and password are
correct, the Wi-Fi name and password must be in English characters, the Wi-Fi
password length cannot exceed 31 characters.
Q: The device list is prompted the camera is offline?
A: Please make sure your phone can be connected to the Internet, the camera’s
wired/Wi-Fi connection is correct and can be connected to the Internet, If the
camera is connected Wi-Fi, whether the Wi-Fi signal of the camera installation
location is sufficient, check whether the Wi-Fi name or password has been changed.
Q: Live video is very stuck, even the camera shows offline?
A: Please make sure that the internet connection of the phone and the camera is
good, stable and at least 2Mbps, if the camera is connected Wi-Fi, make sure that
the signal at the installation location is sufficient.
Q: What should I do if the mobile APP does not receive the push?
A: Please check if the alarm push is turned on and the alarm settings are
correct(Setting - Alarm management and notification), whether the APP allows push
permission on the mobile phone.
Q: When playback video can not find video files?
A: Please check if the SD card is damaged, whether there is an SD card installed,
check the camera time, check whether the playback time is correct.