iPECS eMG80 User manual

iPECS eMG80 & eMG800 & UCP
Feature Description & Operation
Manual
Please read this manual carefully before operating System.
Retain it for future reference.

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
Revision History
SW version Issue Date DESCRIPTION OF CHANGES
1.0
July, 2013
Initial Release
1.1
Dec., 2013
Changed Ericsson-LG to Ericsson-LG Enterprise
1.1.x 1.2 Feb, 2015 Update contents according to S/W integration for both eMG80 & eMG800
1.2.x 1.3 June, 2015 Updated and Added the following features:
- Emergency page
- Message Cascade
- LCR (Least Call Routing)
- Remote Control from mobile Phone
- ARS (Alternative Route Selection) for Digit conversion table
- Message Wait Reminder Tone
- Call park for internal call
- Unified Loop button
2.0.x 1.4 Jan., 2016 - System announcement is changed from 70 to 200.
- LIP-9071 NFC for Call forward & Hot desk.
- AddedActivating/Deactivating/Joining conference group.
- Searching Directory in LDAP & System DB, refer to Dial by name.
- Moving from Mobile phone to Desktop phone, refer to Mobile Extension.
- Added the Message retrieval for hearing or skipping date/time prompt
while hearing.
- Deleted Urgent Text Message Service.
- Added Mobile Native Voice Support for UCS Mobile Client.
- Updated Message cascade.
- Added Station Flexible button default table.
- Added Multiple Mailbox Greeting.
- eMG80 Expansion
- eMG80/800 can’t support Conference recording.
- Added Lift Handset for Page in Paging.
- Added Privacy function in Barge in and Intrusion.
- Agent statistics for multiple groups in ACD group statistics report.
2.0.x 1.5 Mar., 2016 Unified SMB Manual: Integrate eMG and UCP manual
2.1.x 1.6 August, 2016 - The condition is updated in Dial-by name.
- LED flash rate is updated according to adding Message wait (call back)
in Flexible LED Flash rates.
- The Alarm Ring Coverage button is added for covering the alarm from all
to the specific alarm by using Alarm code type in System Alarm
Notification control.
- Speed numbering is updated according to adding more types in Flexible
speed.
- DECT Multizone support is added: It is available only for UCP System.

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
Copyright© 2013 Ericsson-LG Enterprise Co., Ltd. All Rights Reserved
This material is copyrighted by Ericsson-LG Enterprise Co., Ltd. (Ericsson-LG Enterprise). Any
unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited
and is a violation of Copyright Laws. Ericsson-LG Enterprise reserves the right to make changes in
specifications at any time without notice. The information furnished by Ericsson-LG Enterprise in this
material is believed to be accurate and reliable, but is not warranted to be true in all cases. If you are not
the intended recipient, you should destroy or retrieve this material to Ericsson-LG Enterprise.
iPECS is trademark of Ericsson-LG Enterprise Co., Ltd.
All other brand and product names are trademarks or registered trademarks of their respective
companies.

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
i
Table of Contents
1. Introduction..............................................................................1
1.1 Manual Application....................................................................... 1
1.2 Manual Organization..................................................................... 1
1.3 Feature Information...................................................................... 1
1.4 Buttons & Term Variations .......................................................... 2
1.5 eMG80 Expansion......................................................................... 2
2. System......................................................................................3
2.1 8-Digit Station Numbering Plan................................................... 3
2.2 Account Code................................................................................ 4
2.3 Alarm Signal/Door Bell................................................................. 6
2.4 Authorization Codes (Password)................................................ 8
2.5 Auto Call Recording ................................................................... 11
2.6 Auto Call Release........................................................................ 13
2.7 Automatic Call Distribution (ACD)............................................ 14
2.7.1 ACD Caller Controlled ICLID Routing..................................................14
2.7.2 ACD Statistics Report ..........................................................................15
2.7.3 Agents ..................................................................................................17
2.7.3.1 Agent Auto Connect/Zap Tone............................................................... 17
2.7.3.2 Agent Automatic Wrap-Up...................................................................... 18
2.7.3.3 Agent Help Request................................................................................ 19
2.7.3.4 Agent ID Login/Logout ............................................................................ 20
2.7.3.5 Agent On/Off Duty with Reason Code.................................................... 23
2.7.3.6 Agent Queued Calls Display................................................................... 25
2.7.4 Announcements ...................................................................................27
2.7.5 Auto ACD DND Unavailable Service ...................................................29
2.7.6 Calls-In-Queue routing.........................................................................30
2.7.7 Calls-In-Queue Page Alert...................................................................31
2.7.8 Event Messages...................................................................................33
2.7.9 Group Mail Box.....................................................................................34
2.7.10 Group Name.........................................................................................35
2.7.11 Incoming Call Routing..........................................................................36
2.7.12 Supervisors ..........................................................................................37
2.7.12.1 Agent Call Monitor................................................................................... 37
2.7.12.2 Agent Status Control............................................................................... 38

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Feature Description and Operation Manual Issue 1.6
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2.7.12.3 Group Status Display.............................................................................. 40
2.7.12.4 Group Parameter Control........................................................................ 42
2.7.12.5 Supervisor Help Response..................................................................... 43
2.7.12.6 Supervisor Login/Logout......................................................................... 45
2.8 Auto Called Number Redial (ACNR) ......................................... 47
2.9 Automatic Pause Insertion ........................................................ 49
2.10 Automatic Privacy....................................................................... 50
2.11 Auto Service Mode Control........................................................ 51
2.12 Automatic System Daylight Saving Time................................. 53
2.13 Automatic Time Synchronization.............................................. 54
2.14 Call Duration Warning Tone ...................................................... 55
2.15 Call Forward ................................................................................ 56
2.16 Preset Call Forward.................................................................... 60
2.17 Call Park....................................................................................... 62
2.18 Call Pick-Up................................................................................. 64
2.18.1 Directed Call Pick-Up...........................................................................64
2.18.2 Group Call Pick-Up ..............................................................................65
2.18.3 Pickup Group Pick-Up..........................................................................66
2.19 Call Re-Routing (CRR)................................................................ 68
2.20 Call Transfer................................................................................ 69
2.20.1 Call Transfer, Outside Line ..................................................................69
2.20.2 Call Transfer, Station ...........................................................................70
2.20.3 Call Transfer, System Announcement.................................................72
2.20.4 Call Transfer, Voice Mail......................................................................73
2.21 Call Waiting/Camp-On................................................................ 75
2.22 Conference .................................................................................. 76
2.22.1 Conference Group................................................................................76
2.22.2 Conference Member View & Delete.....................................................79
2.22.3 Conference Room................................................................................79
2.22.4 Multi-Party Conference ........................................................................82
2.22.5 Unsupervised Conference ...................................................................84
2.23 Customer Site Name................................................................... 86
2.24 Data Line Security....................................................................... 87
2.25 Delayed Line Ring....................................................................... 88
2.26 Delayed Auto Attendant............................................................. 89
2.26.1 DISA Incoming Line-Russia-................................................................89

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Feature Description and Operation Manual Issue 1.6
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2.26.2 Normal Line Ring Assignment .............................................................90
2.27 Diagnostics & Maintenance....................................................... 91
2.28 Dial-by-Name (Directory Search & Dial)................................... 92
2.29 Dial Pulse to Tone Switchover .................................................. 95
2.30 Dialing Restrictions.................................................................... 96
2.30.1 Class of Service ...................................................................................96
2.30.2 Day/Timed & Night Station COS (Class of Service)............................99
2.30.3 Temporary Station COS (Class of Service)/Lock ..............................100
2.30.4 Walking COS (Class of Service)........................................................103
2.31 Digit Conversion ....................................................................... 105
2.32 Alternative Route Selection for Digit conversion table........ 106
2.33 Differential Ring ........................................................................ 108
2.34 DND (Do Not Disturb) ............................................................... 110
2.35 Door Open.................................................................................. 111
2.36 Emergency Call Service........................................................... 113
2.36.1 Emergency Call..................................................................................113
2.36.2 Emergency Call Caller-Location Support...........................................114
2.36.3 Emergency Call –Bomb Threat History..............................................116
2.36.4 Emergency Mailbox............................................................................117
2.36.5 Emergency Call Monitor.....................................................................118
2.37 Executive/Secretary Forward .................................................. 119
2.38 External Auto Attendant/Voice Mail........................................ 121
2.38.1 AA/VM Group.....................................................................................121
2.38.2 In-band (DTMF) AA/VM Signaling .....................................................122
2.38.3 SMDI (Simplified Message Desk Interface) AA/VM Signaling...........123
2.38.4 Voice Mailbox Translation..................................................................125
2.39 Flexible Numbering Plan.......................................................... 127
2.40 Forced Disconnect Intrusion................................................... 128
2.41 Green Power Save for eMG...................................................... 130
2.42 Headset Compatibility.............................................................. 131
2.43 Hold ............................................................................................ 133
2.43.1 Automatic Hold...................................................................................133
2.43.2 Hold Preference .................................................................................134
2.43.3 Hold Recall.........................................................................................135
2.43.4 Exclusive Hold....................................................................................136
2.43.5 System Hold.......................................................................................137

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Feature Description and Operation Manual Issue 1.6
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2.44 Hot Desk..................................................................................... 139
2.45 ICLID Call Routing .................................................................... 141
2.46 In-Room Indication ................................................................... 143
2.47 Integrated Auto Attendant/Voice Mail..................................... 144
2.47.1 Integrated AA/VM Overview...............................................................144
2.47.2 Integrated Auto Attendant..................................................................145
2.47.2.1 Company Directory ...............................................................................148
2.47.2.2 Remote Announcement Recording ......................................................150
2.47.3 Integrated Voice Mail .........................................................................151
2.47.3.1 Administrator Mailbox............................................................................ 151
2.47.3.2 Announce Only Mailbox........................................................................152
2.47.3.3 Call Forward from VM........................................................................... 153
2.47.3.4 Distribution Lists.................................................................................... 154
2.47.3.5 E-Mail Notification .................................................................................154
2.47.3.6 Mark a Message as Private ..................................................................155
2.47.3.7 Mark a Message for Delivery Confirmation .......................................... 156
2.47.3.8 Message Cascade ................................................................................ 157
2.47.3.9 Message Retrieval ................................................................................158
2.47.3.10 Message Retrieval Options................................................................... 161
2.47.3.11 Message Storage..................................................................................163
2.47.3.12 Outbound Message Notification............................................................ 164
2.47.3.13 Personal CCR/User Greeting DISA...................................................... 166
2.47.3.14 Multiple Mailbox Greeting...................................................................... 168
2.47.3.15 Remote Message Retrieval...................................................................170
2.47.3.16 Send a Message ...................................................................................171
2.47.3.17 Voice Mail Class of Service .................................................................. 172
2.47.3.18 Voice Mailbox Settings..........................................................................172
2.47.4 System Voice Memo..........................................................................174
2.48 IP Bridge Mode.......................................................................... 176
2.49 IP FAX Relay, T.38 Support...................................................... 177
2.50 IP System DECT........................................................................ 178
2.51 IP TRANS-CODING.................................................................... 179
2.52 IP TRUNKING............................................................................. 180
2.52.1 H.323 v4 Service................................................................................180
2.53 LBC (Loud Bell Control)........................................................... 182
2.54 LCR (Least Cost Routing)........................................................ 183
2.55 Linked Station Pairs ................................................................. 185
2.56 LNR (Last Number Redial) ....................................................... 187
2.57 Mobile Extension ...................................................................... 189

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2.58 MOH (Music-On-Hold) .............................................................. 192
2.59 Multiple Language Support ..................................................... 194
2.60 Multiple Voice Mailbox Support .............................................. 196
2.61 Network Security & Priority ..................................................... 197
2.62 Outside Call Redirect................................................................ 198
2.63 Outside Call Time Restriction.................................................. 199
2.64 Outside Line Access................................................................. 200
2.65 Outside Line Queuing .............................................................. 202
2.66 Personal Groups....................................................................... 204
2.67 PPP over MODU for eMG ......................................................... 205
2.68 Pre-Defined & Custom Text Display Messages..................... 206
2.69 Prefix Dialing Table................................................................... 210
2.70 Prepaid Call ............................................................................... 211
2.71 Redundant System Processor for UCP.................................. 212
2.72 Registration & Fractional Module Tables for UCP................ 214
2.73 Remote Control from Mobile Phone....................................... 215
2.74 Ringing Line Preference .......................................................... 217
2.75 Speed Dial.................................................................................. 218
2.75.1 Display Security..................................................................................218
2.75.2 Speed Dial Pause Insertion................................................................219
2.75.3 Station Speed Dial .............................................................................220
2.75.4 System Speed Dial.............................................................................223
2.75.5 System Speed Zone (Groups)...........................................................226
2.75.6 Flexible Speed....................................................................................227
2.76 Station Call Coverage............................................................... 230
2.77 Station Groups.......................................................................... 232
2.78 Station Flexible Button Default Table..................................... 236
2.79 SMDR (Station Message Detail Recording) ........................... 237
2.79.1 Call Cost Display................................................................................237
2.79.2 Lost Call Recording............................................................................239
2.79.3 SMDR Call Records...........................................................................241
2.80 System Administration............................................................. 244
2.80.1 Keyset Administration ........................................................................244
2.80.2 Multi-Level Admin Access..................................................................245
2.80.3 Web Administration............................................................................246

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2.81 System Alarm Notification Control......................................... 248
2.82 System Networking................................................................... 251
2.82.1 Centralized Control T-NET.................................................................251
2.82.2 Distributed Control Network...............................................................252
2.82.2.1 Net Intercom Call................................................................................... 254
2.82.2.2 Net Call Transfer...................................................................................255
2.82.2.3 Net Call Identification Service............................................................... 257
2.82.2.4 Network Call back (Call Completion).................................................... 258
2.82.2.5 Net Call Camp-On (Call Offer).............................................................. 259
2.82.2.6 Net Conference..................................................................................... 260
2.82.2.7 Net Station Message Waiting................................................................ 261
2.82.2.8 Net Call Forward ...................................................................................263
2.82.2.9 CO Transit-In......................................................................................... 266
2.82.2.10 CO Transit-Out...................................................................................... 267
2.82.2.11 BLF Presentation ..................................................................................268
2.82.2.12 Centralized Attendant Service (CAS) ................................................... 269
2.82.2.13 Centralized Voice Mail ..........................................................................270
2.82.2.14 Networked System Paging....................................................................271
2.83 System Scenario Call Routing................................................. 273
2.84 Traffic Analysis ......................................................................... 275
2.84.1 Traffic Analysis, Attendant .................................................................277
2.84.2 Traffic Analysis, Call Reports.............................................................279
2.84.3 Traffic Analysis, H/W Usage ..............................................................280
2.84.4 Traffic Analysis, Line Reports ............................................................281
2.85 Universal Night Answer (UNA)................................................ 283
2.86 Wake-Up Alarm, Enhanced...................................................... 284
2.87 Wake-up Alarm, Standard........................................................ 287
2.88 Web Call Back ........................................................................... 289
2.89 Zone Management .................................................................... 290
2.89.1 Holiday Assignment ...........................................................................290
2.89.2 Remote Devices.................................................................................291
3. Intercom ...............................................................................293
3.1 Barge In...................................................................................... 293
3.2 Direct Station Selection/Busy Lamp Field (DSS/BLF) .......... 295
3.3 Intercom (ICM) Call................................................................... 296
3.4 Intercom Call Hold.................................................................... 298
3.5 Intercom Caller Controlled Signaling ..................................... 299
3.6 Intercom Lock-Out.................................................................... 300

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3.7 Intercom Step Call .................................................................... 301
3.8 Intercom Tenancy Group......................................................... 302
3.9 Intercom Transfer ..................................................................... 304
3.10 Message Wait/Call Back........................................................... 306
3.10.1 CLI Message Wait..............................................................................306
3.10.2 Message Wait Reminder Tone ..........................................................309
3.10.3 Short Message Service (SMS)...........................................................310
3.10.4 Station Message Wait/Call Back........................................................313
3.11 Paging ........................................................................................ 316
3.11.1 Internal/External & All Call Page........................................................316
3.11.2 Meet Me Page....................................................................................319
3.11.3 SOS Paging........................................................................................320
3.12 Push to Talk Paging.................................................................. 321
3.13 Emergency page....................................................................... 323
4. Outside (CO/IP) lines...........................................................324
4.1 Auto Fault Detection and Recovery........................................ 324
4.2 Caller ID Mode........................................................................... 325
4.3 CO Line Flash............................................................................ 326
4.4 CO Line Release Guard Time .................................................. 327
4.5 CO Line Ring Detect................................................................. 328
4.6 Dial Pulse Signaling.................................................................. 329
4.7 Direct Inward Dialing (DID) ...................................................... 330
4.8 Digit Conversion ....................................................................... 332
4.9 Direct Inward System Access (DISA) ..................................... 333
4.10 DTMF Signaling......................................................................... 335
4.11 IP Address Dialing.................................................................... 336
4.12 IP Trunking ................................................................................ 337
4.12.1 H.323 v4 Service................................................................................337
4.12.2 SIP Trunk Service ..............................................................................338
4.12.3 VOIP SW (Soft VOIP channel) for UCP.............................................339
4.13 IP WAN Dialing after Answer................................................... 341
4.14 ISDN (Integrated Service Digital Network)............................. 342
4.14.1 Calling/Called Party Identification ......................................................342
4.14.2 ISDN AOC (Advice of Charge)...........................................................344
4.14.3 Keypad Facility...................................................................................345