iPECS ClickCall User manual

ClickCall
User Guide
Please read this manual carefully before
operation. Retain it for future reference.

Copyright © 2013 Ericsson-LG Enterprise Co., Ltd. All Rights Reserved.
This material is copyrighted by Ericsson-LG Enterprise Co., Ltd. Any unauthorized
reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is
a violation of Copyright Laws.
Ericsson-LG Enterprise reserves the right to make changes in specifications at any time without
notice.
The information furnished by Ericsson-LG Enterprise in this material is believed to be accurate
and reliable, but is not warranted to be true in all cases.
Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG Enterprise Co., Ltd.
Document Information
S/W Version Issue Changes Release Date
1.0Ae 1.0 Preliminary release 2013-07-22
1.0Ag 1.1 Auto Start Function 2013-09-04
1.0Ag 1.2 General edits 2014-04-17
1.0Ai 1.3 Added Hotkey and Autocall Function 2014-04-21

iPECS ClickCall User Guide - Issue 1.3 i
Table of Contents
Before Starting.................................................................. 1
What is iPECS ClickCall...............................................................................................1
About User Guide.........................................................................................................1
Notes .............................................................................................................................................1
Installation......................................................................... 2
Installing iPECS ClickCall............................................................................................2
System Requirement.....................................................................................................................2
License and Account Information..................................................................................................3
iPECS ClickCall Installation...........................................................................................................3
Settings.............................................................................. 6
Viewing the iPECS ClickCall Menu.............................................................................6
iPECS ClickCall Settings .............................................................................................7
Accessing the Settings Window....................................................................................................7
Information and Function Settings.................................................................................................8
Using iPECS ClickCall.................................................... 12
Activating iPECS ClickCall........................................................................................12
Making Calls Using iPECS ClickCall.........................................................................13
Call by Highlighting Numbers......................................................................................................13
Call by dialing a number..............................................................................................................14
Calling from the Call History........................................................................................................15
Useful Information.......................................................... 17
Troubleshooting Guide..............................................................................................17
User and System Information not entered...................................................................................17
User Information not entered.......................................................................................................18
System Information not entered..................................................................................................18

ii iPECS ClickCall User Guide - Issue 1.3
Wrong User Information entered.................................................................................................19
Wrong System Information Entered............................................................................................19
Busy Desktop Phone...................................................................................................................20
Frequently Asked Questions.....................................................................................20
Open Source Software Notice...................................................................................21
GPL License:..............................................................................................................................21

iPECS ClickCall User Guide - Issue 1.3 1
Before Starting
What is iPECS ClickCall
The iPECS ClickCall is a PC based application that allows you to dial numbers from a Web
page or document. iPECS ClickCall operates on your PC or Lap-top in conjunction with your
iPECS System and iPECS desktop phone to quickly place calls to numbers displayed in a Web
page or in a document such as a pdf, docx, or xls file.
Highlighting a number opens iPECS ClickCall displaying the number. Then clicking the ‘Call’
icon places the call to the highlighted number connecting to your iPECS desktop speakerphone.
About User Guide
This iPECS ClickCall User Guide is intended to provide you with the information needed to
install, set-up, and use iPECS ClickCall. The guide consists of three Chapters and an Appendix,
as well as this Before Starting section.
Before Starting
Chapter 1: Installation
Chapter 2: Settings
Chapter 3: Using the iPECS ClickCall
Appendix: Useful Information
Notes
The following icons and notices are used in this guide to convey important cautions and notes.
CAUTION
A caution statement alerts you to situations that may cause damage to hardware, software, or
data.
NOTE
A note provides additional explanations, important information, or a reference to related
information.

2 iPECS ClickCall User Guide- Issue 1.3
Installation
This chapter describes system requirements for proper operation of the application and
explains how to install iPECS ClickCall on your computer.
Installing iPECS ClickCall
Before starting the installation process, verify your PC complies with the System Requirements
below and the License and Account information are configured by your iPECS system
administrator. You should also close all other active programs to assure no interference during
installation.
System Requirement
Hardware:
CPU: Intel Core2 Duo 2.8GHz or Higher
RAM: 512MB or Higher
HDD: 100 MB or Higher
Graphic: 800ⅹ600 16-bit Color or higher
LAN: 100/1000 Base T NIC (Network Interface Card)
OS:
Windows 7/8
Supporting Programs:
Microsoft Internet Explorer 10.0 or lower
Google Chrome 27.0 or lower
Mozilla Firefox Browser 19.0 or lower
Microsoft Office Excel, PowerPoint, Word, Outlook 2013 or lower
Adobe Reader 9,10,11
Windows Text Document
Chapter 1

iPECS ClickCall User Guide - Issue 1.3 3
License and Account Information
Prior to registration of iPECS ClickCall with the host iPECS system, the host iPECS system
must have the iPECS ClickCall software license installed. Also, the host iPECS system
administrator must input account information in the host iPECS system database as below.
iPECS-CM system
–Extension Information > Terminal Information > Terminal Attribute, then set the ‘Click
Call Use Option’
–Extension Information > Number(DN) Information > DN Attribute, then set the ‘Extension
Password’
iPECS UCP system
–Device Login > Station User Login (PGM443), then set the ‘ID’, ‘Password’, and ‘Desired
Number’.
iPECS ClickCall Installation
This section explains how to install the iPECS ClickCall application. The software can be
obtained by download from the Web using the download URL available from your iPECS
system administrator.
To install the ClickCall
►Step 1: Open your browser and point to the URL provided by your system administrator.
►Step 2: Download and run the iPECS ClickCall_Setup.exe.
►Step 3: The iPECS ClickCall install wizard appears. In the screen, click ‘Next’ to continue.

4 iPECS ClickCall User Guide- Issue 1.3
►Step 4: In the Destination Folder window, you may either accept the default destination for the
installation (C:\Program Files\iPECS\iPECS ClickCall), which is recommended, or select
‘Change’ to locate a different directory or specify a directory. If you specify the directory, do not
include spaces or special characters in the directory name. Then, click ‘Next’ to continue.
►Step 5: To start the install, click ‘Install’. To cancel the install, click ‘Cancel’.

iPECS ClickCall User Guide - Issue 1.3 5
►Step 6: The installation begins and progress bars display in the Setup Status screen.
►Step 7: When install of the application is complete, the Install Finish screen displays. To
acknowledge the completion, click ‘Finish’.
►Step 8: After completing the iPECS ClickCall installation, the required Acrobat Reader plug-in
installs and you are notified of the plug-in install progress.
►Step 9: When the installation is complete, the shortcut icon is created on the desktop. You may
also access the application from the Windows ‘Start’menu under All Programs (P) > iPECS >
iPECS ClickCall’.

6 iPECS ClickCall User Guide- Issue 1.3
Settings
After the installation process is completed iPECS ClickCall must be configured with the User,
System and Dialing Information, and Function preferences may be established. This chapter
describes how you access and configure the iPECS ClickCall ‘Settings’ for proper start-up and
use.
Viewing the iPECS ClickCall Menu
During installation the application places an icon on the desktop so that you can run the
application. When the application is running, the iPECS ClickCall icon displays in the right
taskbar tray. The iPECS ClickCall menu, see below, opens when you right-click the tray icon.
From the menu you can select to open the iPECS ClickCall window, open the Settings window,
or close the application. The last item in the menu displays the version of the application.
iPECS ClickCall: When you select ‘iPECS ClickCall’ from the menu, the application
window will open.
Settings: When you select ‘Settings’ from the menu, you will open the Settings window
where you can customize the properties of iPECS ClickCall.
Quit: When you select ‘Quit’ from the menu, the application closes.
Chapter 2