iPECS ClickCall User manual

ClickCall
User Guide
Please read this manual carefully before
operation. Retain it for future reference.

Copyright © 2013 Ericsson-LG Enterprise Co., Ltd. All Rights Reserved.
This material is copyrighted by Ericsson-LG Enterprise Co., Ltd. Any unauthorized
reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is
a violation of Copyright Laws.
Ericsson-LG Enterprise reserves the right to make changes in specifications at any time without
notice.
The information furnished by Ericsson-LG Enterprise in this material is believed to be accurate
and reliable, but is not warranted to be true in all cases.
Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG Enterprise Co., Ltd.
Document Information
S/W Version Issue Changes Release Date
1.0Ae 1.0 Preliminary release 2013-07-22
1.0Ag 1.1 Auto Start Function 2013-09-04
1.0Ag 1.2 General edits 2014-04-17
1.0Ai 1.3 Added Hotkey and Autocall Function 2014-04-21

iPECS ClickCall User Guide - Issue 1.3 i
Table of Contents
Before Starting.................................................................. 1
What is iPECS ClickCall...............................................................................................1
About User Guide.........................................................................................................1
Notes .............................................................................................................................................1
Installation......................................................................... 2
Installing iPECS ClickCall............................................................................................2
System Requirement.....................................................................................................................2
License and Account Information..................................................................................................3
iPECS ClickCall Installation...........................................................................................................3
Settings.............................................................................. 6
Viewing the iPECS ClickCall Menu.............................................................................6
iPECS ClickCall Settings .............................................................................................7
Accessing the Settings Window....................................................................................................7
Information and Function Settings.................................................................................................8
Using iPECS ClickCall.................................................... 12
Activating iPECS ClickCall........................................................................................12
Making Calls Using iPECS ClickCall.........................................................................13
Call by Highlighting Numbers......................................................................................................13
Call by dialing a number..............................................................................................................14
Calling from the Call History........................................................................................................15
Useful Information.......................................................... 17
Troubleshooting Guide..............................................................................................17
User and System Information not entered...................................................................................17
User Information not entered.......................................................................................................18
System Information not entered..................................................................................................18

ii iPECS ClickCall User Guide - Issue 1.3
Wrong User Information entered.................................................................................................19
Wrong System Information Entered............................................................................................19
Busy Desktop Phone...................................................................................................................20
Frequently Asked Questions.....................................................................................20
Open Source Software Notice...................................................................................21
GPL License:..............................................................................................................................21

iPECS ClickCall User Guide - Issue 1.3 1
Before Starting
What is iPECS ClickCall
The iPECS ClickCall is a PC based application that allows you to dial numbers from a Web
page or document. iPECS ClickCall operates on your PC or Lap-top in conjunction with your
iPECS System and iPECS desktop phone to quickly place calls to numbers displayed in a Web
page or in a document such as a pdf, docx, or xls file.
Highlighting a number opens iPECS ClickCall displaying the number. Then clicking the ‘Call’
icon places the call to the highlighted number connecting to your iPECS desktop speakerphone.
About User Guide
This iPECS ClickCall User Guide is intended to provide you with the information needed to
install, set-up, and use iPECS ClickCall. The guide consists of three Chapters and an Appendix,
as well as this Before Starting section.
Before Starting
Chapter 1: Installation
Chapter 2: Settings
Chapter 3: Using the iPECS ClickCall
Appendix: Useful Information
Notes
The following icons and notices are used in this guide to convey important cautions and notes.
CAUTION
A caution statement alerts you to situations that may cause damage to hardware, software, or
data.
NOTE
A note provides additional explanations, important information, or a reference to related
information.

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Installation
This chapter describes system requirements for proper operation of the application and
explains how to install iPECS ClickCall on your computer.
Installing iPECS ClickCall
Before starting the installation process, verify your PC complies with the System Requirements
below and the License and Account information are configured by your iPECS system
administrator. You should also close all other active programs to assure no interference during
installation.
System Requirement
Hardware:
CPU: Intel Core2 Duo 2.8GHz or Higher
RAM: 512MB or Higher
HDD: 100 MB or Higher
Graphic: 800ⅹ600 16-bit Color or higher
LAN: 100/1000 Base T NIC (Network Interface Card)
OS:
Windows 7/8
Supporting Programs:
Microsoft Internet Explorer 10.0 or lower
Google Chrome 27.0 or lower
Mozilla Firefox Browser 19.0 or lower
Microsoft Office Excel, PowerPoint, Word, Outlook 2013 or lower
Adobe Reader 9,10,11
Windows Text Document
Chapter 1

iPECS ClickCall User Guide - Issue 1.3 3
License and Account Information
Prior to registration of iPECS ClickCall with the host iPECS system, the host iPECS system
must have the iPECS ClickCall software license installed. Also, the host iPECS system
administrator must input account information in the host iPECS system database as below.
iPECS-CM system
–Extension Information > Terminal Information > Terminal Attribute, then set the ‘Click
Call Use Option’
–Extension Information > Number(DN) Information > DN Attribute, then set the ‘Extension
Password’
iPECS UCP system
–Device Login > Station User Login (PGM443), then set the ‘ID’, ‘Password’, and ‘Desired
Number’.
iPECS ClickCall Installation
This section explains how to install the iPECS ClickCall application. The software can be
obtained by download from the Web using the download URL available from your iPECS
system administrator.
To install the ClickCall
►Step 1: Open your browser and point to the URL provided by your system administrator.
►Step 2: Download and run the iPECS ClickCall_Setup.exe.
►Step 3: The iPECS ClickCall install wizard appears. In the screen, click ‘Next’ to continue.

4 iPECS ClickCall User Guide- Issue 1.3
►Step 4: In the Destination Folder window, you may either accept the default destination for the
installation (C:\Program Files\iPECS\iPECS ClickCall), which is recommended, or select
‘Change’ to locate a different directory or specify a directory. If you specify the directory, do not
include spaces or special characters in the directory name. Then, click ‘Next’ to continue.
►Step 5: To start the install, click ‘Install’. To cancel the install, click ‘Cancel’.

iPECS ClickCall User Guide - Issue 1.3 5
►Step 6: The installation begins and progress bars display in the Setup Status screen.
►Step 7: When install of the application is complete, the Install Finish screen displays. To
acknowledge the completion, click ‘Finish’.
►Step 8: After completing the iPECS ClickCall installation, the required Acrobat Reader plug-in
installs and you are notified of the plug-in install progress.
►Step 9: When the installation is complete, the shortcut icon is created on the desktop. You may
also access the application from the Windows ‘Start’menu under All Programs (P) > iPECS >
iPECS ClickCall’.

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Settings
After the installation process is completed iPECS ClickCall must be configured with the User,
System and Dialing Information, and Function preferences may be established. This chapter
describes how you access and configure the iPECS ClickCall ‘Settings’ for proper start-up and
use.
Viewing the iPECS ClickCall Menu
During installation the application places an icon on the desktop so that you can run the
application. When the application is running, the iPECS ClickCall icon displays in the right
taskbar tray. The iPECS ClickCall menu, see below, opens when you right-click the tray icon.
From the menu you can select to open the iPECS ClickCall window, open the Settings window,
or close the application. The last item in the menu displays the version of the application.
iPECS ClickCall: When you select ‘iPECS ClickCall’ from the menu, the application
window will open.
Settings: When you select ‘Settings’ from the menu, you will open the Settings window
where you can customize the properties of iPECS ClickCall.
Quit: When you select ‘Quit’ from the menu, the application closes.
Chapter 2

iPECS ClickCall User Guide - Issue 1.3 7
iPECS ClickCall Settings
You must configure the User, System and Dialing Information in the ‘Settings’ menu prior to use
of iPECS ClickCall. This information configures the application with the user account, host
system identification and rules to control dialing. Once this information is configured iPECS
ClickCall can communicate with the host system and call telephone numbers properly.
Accessing the Settings Window
To access the Settings menu,
1. Activate iPECS ClickCall using the desktop icon.
2. Right click on the iPECS ClickCall tray icon ( ) to display the menu.
3. Select ‘Settings’ to display the Setting window shown below.

8 iPECS ClickCall User Guide- Issue 1.3
Information and Function Settings
The following paragraphs describe each of the settings and the functions. Note you may need
to consult with your iPECS system administrator for specific settings. Enter the appropriate
information in the window then click apply.
User Information
The User Information including the ID, Password and Phone number are available from your
iPECS system administrator. This information must match the entries in the host iPECS system
for proper operation. For the iPECS-CM system the ID and Phone number are the same. Enter
the ID. Password and Phone numbers as provided by your administrator.
System Information
The iPECS ClickCall application must register with the host iPECS system during start-up and
use. The system information required including the IP address and port for the host are
available from your iPECS system administrator and must be correctly configured in the iPECS
ClickCall ‘Settings’. Enter the IP address and port as provided by your administrator.
Dialing Information
The iPECS ClickCall uses the ‘Dialing Information’ to modify the number by adding the CO Line
access code (generally the digit ‘9’) and removing a nation or area code. For example the
number displayed on a Web page may be the full international number ([phone]) and,
if the number is local, your carrier may require the nation and area code be removed resulting in
921554393. Also, if the host iPECS system is connected behind another PBX system, iPECS
ClickCall PBX and long distance code should be configured for proper operation.
CO
Enter the ‘CO Line access code’, available from your iPECS system administrator. The CO Line
access code is used to access an outgoing line, and is generally the digit ‘9’. If the length of
highlighted number is greater than 7 digits, includes special characters (-, +, or comma) or
blank spaces are included between digits, then iPECS ClickCall will add the code to the
beginning of the number.
Nation
Enter your local ‘Nation’ code. When the highlighted number includes a ‘Nation’ code that is the
same as your local Nation code, iPECS ClickCall will remove the code.
Area
Enter your local ‘Area’ code. If the highlighted number includes your local Area code, iPECS
ClickCall will remove the Area code. For example, if you set CO as ‘9’, Nation as ‘82, and Area
as ‘02 and highlight the number [phone], then iPECS ClickCall shows 921554393,
removing the Nation and Area code and adding CO Line access code.
International
Enter your local ‘International call access code’. In this case, if you set CO as ‘9’ and
International as 00700 and highlight the number [phone], then the iPECS ClickCall
shows 90070019493366800, adding International and CO Line access code.

iPECS ClickCall User Guide - Issue 1.3 9
PBX
The PBX code is used when the CO Line of the host iPECS system connects to another PBX. It
is added after CO Line access code.
Long Distance
The Long Distance code is used for long distance calls and is used with the PBX code when
dialing long distance through the PBX.
Add a zero before the area code when dialing within the country
When enabled, a zero is added before the Area code when dialing within the country. For
example, if you set CO as ‘9’ and Nation as 82 and highlight the number [phone], then
the iPECS ClickCall shows 90221554393, removing the Nation code, adding zero before the
Area code and adding the CO Line access code.
Advanced
The iPECS ClickCall improves user convenience using ‘Advanced Dialing Information’ and
‘Special Dialing Information’ as discussed below.
Advanced Dialing Information
►Insert Numbers if ‘=’ is found: If ‘=’ is found in the highlighted number, it is replaced with the
assigned digits.
►Dial area access code in same area: If the Area code is required for local dialing, the ‘Dial
Area Access Code In Same Area’ option must be checked.

10 iPECS ClickCall User Guide- Issue 1.3
Special Dialing Information
►Enable CO call for non-standard phone number: Normally, highlighted numbers that do not
have an Area or Nation code, or do not include special characters are routed as internal calls.
Using the Special Dialing Rules, dialed numbers matching the defined rules are routed as
external CO calls.
►Enable CO call with following prefix digits: If the first digits in a highlighted number match
the assigned Prefix digit(s), the call is routed as an external CO call and the CO access code is
added automatically.
►Enable CO call with following number length: If the length of the highlighted number is
longer than the defined length, the call is routed as an external call and the CO access code is
added automatically.
Functions
Functions settings let you set-up preferences for the operation of iPECS ClickCall. You enable
a function by clicking the check box or radial button. The following paragraphs give you a
description of the various functions.
Auto Disappearance before Dialing
When this function is active, if you take no action for the waiting time, the iPECS ClickCall
window will disappear.
Auto Disappearance after Success Dialing
When this function is active, the iPECS ClickCall window disappears three (3) seconds after
successfully dialing the number.

iPECS ClickCall User Guide - Issue 1.3 11
Transparent Window
You can adjust the transparency of the iPECS ClickCall window, which permits you to view a
window in the background through the ClickCall window. First, enable the function then use the
slide to adjust the transparency.
Top Window as Pop-up
When this function is active, the iPECS ClickCall window will be shown in the forefront after you
highlight or open the window. If not activated, the iPECS ClickCall window will open behind any
active window so that iPECS ClickCall does not interfere with ongoing activity. The iPECS
ClickCall window can be viewed by minimizing the active windows.
Fixed Position as Pop-up
When this function is active, the iPECS ClickCall window will pop-up in a fixed location. You can
drag the window to the desired screen location so that the window will not interfere with other
screens.
Making a Call using Enter-key
When the function is active, you can place a call using the Enter key of your PC rather than
clicking the ‘Call” icon in the iPECS ClickCall window.
Auto Start on Startup Window
When this function is active, iPECS ClickCall starts automatically and runs in the background
after Windows starts.
Making a Call as Pop-up
When this function is active, iPECS ClickCall automatically makes call to highlighted number as
pop-up.
Hotkey for Pop-up
When this function is active, iPECS ClickCall pop-up with highlighted number as pressing
hotkey.
Language
If configured by your administrator, iPECS ClickCall supports two languages (English and a
‘Local’ language) for displayed messages and menus. You can choose the language that will
be used.

12 iPECS ClickCall User Guide- Issue 1.3
Using iPECS ClickCall
This chapter describes how to run the installed application after set up, and make a call with
iPECS ClickCall. With iPECS ClickCall you can highlight a number in a Web page or document,
or you can open the ClickCall and enter a number manually or select a number from the last ten
numbers called.
Activating iPECS ClickCall
During installation the iPECS ClickCall shortcut is created on the desktop screen. You can run
iPECS ClickCall with this icon or assign auto startup in the ‘Setting’ menu. In either case, once
active, iPECS ClickCall will run in the background and the iPECS ClickCall tray icon is placed in
the right taskbar tray. Both the desktop and tray icons are displayed below.
NOTE
Clicking the desktop icon ( ) opens iPECS ClickCall, which runs in the background, and
places the iPECS ClickCall icon in the right tray but does not open the iPECS ClickCall window.
Chapter 3

iPECS ClickCall User Guide - Issue 1.3 13
Making Calls Using iPECS ClickCall
Call by Highlighting Numbers
1. With iPECS ClickCall active, using your mouse, highlight a number in a Web browser or
document.
The iPECS ClickCall can recognize a phone number that is up to 30 characters in length.
2. iPECS ClickCall displays when you release the mouse button. .The highlighted number is
shown with the number modified using the dialing rules. As an example, the digit “9” is added
below for the CO Line access code.

14 iPECS ClickCall User Guide- Issue 1.3
3. Click the ‘Call’ button to place the call then your desktop phone will ring.
iPECS ClickCall shows ‘Dialing Ok’ message in the upper right of the window.
iPECS ClickCall may disappear from the screen after 3 seconds if the function ‘After
success calling, auto disappearance 3 seconds later’ is active.
Call by dialing a number
1. Open iPECS ClickCall by right clicking the icon in the taskbar tray then select iPECS ClickCall
in the menu, or double click the iPECS ClickCall tray icon.
2. Enter a phone number directly into the input box. The digits may include ‘0’ to ‘9’, *, #, or +. Do
not include other characters.
Press ‘Backspace’ to erase a single digit. Press and hold ‘Backspace’ to erase an entire
number.

iPECS ClickCall User Guide - Issue 1.3 15
3. Click the ‘Call’ button to place the call then your desktop phone will ring.
iPECS ClickCall shows ‘Dialing Ok’ message in the upper right of the window.
iPECS ClickCall may disappear from the screen after 3 seconds if the function ‘After
success calling, auto disappearance 3 seconds later’ is active.
Calling from the Call History
1. Open iPECS ClickCall by right clicking the icon in the taskbar tray then select iPECS ClickCall
in the menu, or double click the iPECS ClickCall tray icon.
2. Click the down arrow [ ] to the right of input box then move the cursor to select the desired
number to call.
The Call History contains the numbers of the ten (10) the most recent calls you have made.
3. The selected number displays in the input box.

16 iPECS ClickCall User Guide- Issue 1.3
4. Click the ‘Call’ button to place the call then your desktop phone will ring.
The iPECS ClickCall shows ‘Dialing Ok’ message in the upper right of the window.
The iPECS ClickCall disappears from the screen after 3 seconds if the function ‘After
success calling, auto disappearance 3 seconds later’ is active.