Novell ADMINSTUDIO 9.5 User manual

AdminStudio 9.5
ZENworks Edition
Installation Guide
Version 9.5

Legal Information
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Copyright © 2001–2009 Flexera Software, Inc. and/or InstallShield Co. Inc. All Rights Reserved.
This product contains proprietary and confidential technology, information and creative works owned by Flexera Software, Inc. and/or
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Trademarks
Flexera Software, AdminStudio, FLEXenabled, FLEXlm, FLEXnet, FLEXcertified, FLEXnet Connect, FLEXnet Connector, FLEXnet Manager,
FLEXnet Publisher, Globetrotter, InstallShield, InstallShield Developer, InstallShield DevStudio, InstallShield Professional, and Package For The
Web are registered trademarks or trademarks of Flexera Software, Inc. and/or InstallShield Co. Inc. in the United States of America and/or other
countries. All other brand and product names mentioned herein are the trademarks and registered trademarks of their respective owners.
Restricted Rights Legend
The software and documentation are “commercial items,” as that term is defined at 48 C.F.R. §2.101, consisting of “commercial computer
software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.2702, as
applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.2702-1 through 227.7202-4, as applicable, the commercial computer software
and commercial computer software documentation are being licensed to U.S. government end users (A) only as commercial items and (B) with
only those rights as are granted to all other end users pursuant to the terms and conditions set forth in the Flexera Software, Inc. standard
commercial agreement for this software. Unpublished rights reserved under the copyright laws of the United States of America.
September 2009
Book Name: AdminStudio 9.5 ZENworks Edition Installation Guide
Part Number: ADS-0950-IGZ0
Product Release Date: 23 November 2009

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Contents
1 AdminStudio 9.5 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
ZENworks Edition Requirement: Connection to a ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
2 Installing AdminStudio 9.5 ZENworks Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 Activating Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About Activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Activating AdminStudio ZENworks Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Activation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
General Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Offline Activation Via Email. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Activating Products Silently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Reactivating AdminStudio on a Different Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
4 Evaluating AdminStudio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Evaluating AdminStudio Enterprise Edition Client Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Evaluating the AdminStudio Enterprise Server Web Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
5 Upgrading Your Product Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents
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1
AdminStudio 9.5 ZENworks Edition Installation Guide ADS-0950-IGZ0 5
AdminStudio 9.5 System
Requirements
Before installing the AdminStudio ZENworks Edition, review the following hardware and software requirements:
•Hardware and Software Requirements
•ZENworks Edition Requirement: Connection to a ZENworks Server
Hardware and Software Requirements
The recommended system configuration for a machine running AdminStudio ZENworks Edition is:
Table 1-1 • AdminStudio Client Tool Machine Requirements
Category Description
Processor 1 GHz 32-bit (x86) or greater
RAM 256 MB or greater (512 MB preferred)
Hard Disk 1.1 GB
Display Designed for XGA at 1024 x 768 resolution or higher
Operating System Windows 7, Windows Vista, Windows XP (SP1 or later is recommended), Windows
2000 SP3 or later, or Windows Server 2003 or later.
Browser Microsoft Internet Explorer 5.5 or later
Privileges Administrative privileges on the system

Chapter 1: AdminStudio 9.5 System Requirements
ZENworks Edition Requirement: Connection to a ZENworks Server
6ADS-0950-IGZ0 AdminStudio 9.5 ZENworks Edition Installation Guide
ZENworks Edition Requirement: Connection to
a ZENworks Server
To use AdminStudio ZENworks Edition, you must be able to connect to a ZENworks server. The first time you
launch one of the AdminStudio tools, you will be prompted to enter the login credentials to a ZENworks server.
After you successfully connect to that server, you will not be required to enter this information again.

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Installing AdminStudio 9.5
ZENworks Edition
To install AdminStudio 9.5 ZENworks Edition, perform the following steps.
Task: To install AdminStudio ZENworks Edition:
1. Launch the AdminStudio ZENworks Edition installation program. The InstallShield Wizard opens.

Chapter 2: Installing AdminStudio 9.5 ZENworks Edition
8ADS-0950-IGZ0 AdminStudio 9.5 ZENworks Edition Installation Guide
2. Click Next. The Location to Save Files panel opens.
3. Select a folder where you would like the installation files saved, or accept the default location, and click Next.
The Extracting Files panel opens.

Chapter 2: Installing AdminStudio 9.5 ZENworks Edition
AdminStudio 9.5 ZENworks Edition Installation Guide ADS-0950-IGZ0 9
When extraction is complete, the Welcome panel opens.
4. Click Next. The License Agreement panel opens.

Chapter 2: Installing AdminStudio 9.5 ZENworks Edition
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5. Select the I accept the terms in the license agreement option and click Next. The Customer
Information panel opens.
6. Enter a User Name and Organization name to identify this installation of AdminStudio, and click Next to
continue. The Destination Folder panel opens.

Chapter 2: Installing AdminStudio 9.5 ZENworks Edition
AdminStudio 9.5 ZENworks Edition Installation Guide ADS-0950-IGZ0 11
7. If you want to install AdminStudio in the specified directory, click Next. If you want to select a different
directory, click Change, select a new directory, and then click Next. The AdminStudio Shared Location
panel opens.
The AdminStudio Shared directory contains shared information for repackaging and conflict identification, and
other AdminStudio functions. If you are working in a team environment, the AdminStudio Shared directory
should be set to a centralized network location, accessible by all AdminStudio users at your organization,
rather than on your local machine.
8. Specify the location of your organization’s AdminStudio Shared directory, and click Next. The Ready to
Install the Program panel opens.
9. Click Install to begin the installation process.

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10. When installation is complete, click Finish to exit the installer, and proceed with one of the following:
•Activating AdminStudio ZENworks Edition
•Evaluating AdminStudio Enterprise Edition Client Tools

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Activating Your Product
AdminStudio product activation requires you to enter a valid serial number for one of the Editions of AdminStudio.
This chapter includes the following topics to assist you with activating your product:
•About Activation
•Activating AdminStudio ZENworks Edition
•Activation Troubleshooting
Note • You can also choose to evaluate the AdminStudio Enterprise Edition client tools for 60 days without
obtaining a serial number. See Evaluating AdminStudio for more information.

Chapter 3: Activating Your Product
About Activation
14 ADS-0950-IGZ0 AdminStudio 9.5 ZENworks Edition Installation Guide
About Activation
AdminStudio product activation requires you to enter a valid serial number for one of the Editions of AdminStudio.
When you launch AdminStudio or one of its tools for the first time, a dialog box opens, informing you that you are
in trial mode, and prompting you to choose to either activate or evaluate the product.
To start using AdminStudio, do one of the following:
•You want to activate AdminStudio ZENworks Edition—If you want to activate AdminStudio ZENworks
Edition, see Activating AdminStudio ZENworks Edition.
•You want to evaluate the AdminStudio Enterprise Edition client tools—If you want to evaluate the
AdminStudio Enterprise Edition client tools for 60 days, see Evaluating AdminStudio.
Note • If you want to evaluate the AdminStudio Enterprise Server Web tools (Job Manager, Report Center,
Security Console), you need to obtain an Enterprise Server serial number from an AdminStudio Sales
Representative. See Evaluating the AdminStudio Enterprise Server Web Tools.
Activating AdminStudio ZENworks Edition
If you want to activate AdminStudio ZENworks Edition, perform the following steps.
Task: To activate your installation of AdminStudio ZENworks Edition:
1. Launch AdminStudio 9.5 ZENworks Edition. The following dialog box opens, prompting you to either activate
or evaluate AdminStudio.

Chapter 3: Activating Your Product
Activating AdminStudio ZENworks Edition
AdminStudio 9.5 ZENworks Edition Installation Guide ADS-0950-IGZ0 15
2. Select Activate or Purchase AdminStudio and click Next. The AdminStudio Product Activation dialog box
opens, and you are prompted to Enter Your Serial Number.
3. Enter the serial number that you received from Novell and click Activate. First, a message appears stating
that the serial number is being validated, and then the message Activation Complete appears. Your product
would then be fully activated and you would be able to use all of the tools that are included in the AdminStudio
ZENworks Edition that you have downloaded.
Note • If you do not have a online connection, you can activate your product via email. See Email Activation.
4. Click Finish. AdminStudio launches. You will then be prompted to log in to a ZENworks eDirectory or a
ZENworks Configuration Management server.
Your organization should have previously installed the ZENworks server and provided you with the appropriate
login credentials for that server.
Tip • After a successful login, you will not be prompted to login again.
5. Enter the appropriate login credentials for your organization and click Login. AdminStudio ZENworks Edition
opens.

Chapter 3: Activating Your Product
Activation Troubleshooting
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Activation Troubleshooting
AdminStudio is protected by Flexera Software’s own licensing technology in order to ensure the acceptable use of
our products on a single and unique machine.
In order to install the full version of AdminStudio, it must first be activated through communication with a Flexera
Software-hosted activation server. While we have thoroughly tested our license protection, there are some
circumstances that could prevent this activation from occurring. The troubleshooting steps in this section should
resolve these circumstances.
•General Troubleshooting
•Offline Activation Via Email
•Activating Products Silently
•Reactivating AdminStudio on a Different Computer
General Troubleshooting
The following troubleshooting steps should resolve most activation issues:
•General Troubleshooting Steps
•Virtual Environments
•Authenticated Proxy Support for Activation
General Troubleshooting Steps
If you are having trouble activating your product, review the following troubleshooting steps:
•Disable any firewalls or proxy settings. Certain firewall and proxy configurations can prevent the
Activation Service from communicating with Flexera Software’s servers. We recommend temporarily disabling
firewalls and proxies while installing and uninstalling in order to allow full communication with our servers. If
you are unable to modify these services, then an email activation may be required. See Offline Activation Via
Email
•Check the serial number. Confirm that the serial number you are entering is correct, and that it has been
entered in the format XXXXXXX-XXX-XXXXXXXXXX (7-3-10).
•Was your product previously activated on another machine? If your product has been previously
activated on another machine, you must first deactivate the license on that machine through a full uninstall
before it can be activated on the new machine. Deactivation requires an internet connection to communicate
with the server to properly free up a different machine for activation.
Note • For more detailed information about deactivation, please see the following knowledge base article:
Activation and Deactivation Information for InstallShield and AdminStudio

Chapter 3: Activating Your Product
Activation Troubleshooting
AdminStudio 9.5 ZENworks Edition Installation Guide ADS-0950-IGZ0 17
Virtual Environments
Some known issues with activation relate to virtual environments (VMware, VirtualPC, etc.) and running system
restore utilities. It is recommend that AdminStudio be installed on stable systems that are not run in virtual
environments and that are not re-imaged frequently.
Authenticated Proxy Support for Activation
AdminStudio 7.5 or later supports authenticated proxies for activation.
Offline Activation Via Email
If you are unable to activate through the automatic online method (due to firewalls, anti-virus software, or any other
reason), an email activation is required.
Task: To perform offline activation via email:
1. Attempt to activate AdminStudio through the Internet. If it cannot be completed, the activation wizard displays
a message explaining why it could not occur.
2. Click the Proceed with offline activation button. The Offline Activation dialog box opens. The Request
text box contains your request text. The request text starts with <?xml version, and it ends with </Request>.
3. Perform one of the following steps:
•To copy the request text to the clipboard, click the Copy button. Note that all of the text in the
Request text box must be selected when you do this. The activation wizard copies the request text to
your clipboard, enabling you to paste it into another application, such as Notepad. Send the request text
to the email address that is provided in the activation wizard.
•To save the request text to a text file that you can email from a different machine, click the Save
button. The wizard lets you save the text as a .request file. Send the .request file to the email address
that is displayed in the activation wizard.
•To print the request text, click the Print button. The wizard uses your machine’s default text editor to
print the request text to your machine’s default printer. Send the request text to the email address that is
provided in the activation wizard.
•To email the request text to AdminStudio Support from the machine that is running the
activation wizard, click the E-mail button. The wizard opens a new email message in your default email
client. The body of the message contains the request text that AdminStudio Support needs. The To field
has the email address where you should send the message. Send the message.
When AdminStudio Support receives the email message from you, a representative will email to you a
message with the response text. If you still have time left in your trial period, you can use AdminStudio while
you wait for the message.
4. When you receive the email message from AdminStudio Support and you are ready to complete the activation
process, launch AdminStudio to open the activation wizard.

Chapter 3: Activating Your Product
Activation Troubleshooting
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5. Proceed to the Offline Activation dialog box, which has Response text box.
6. Copy the response text that is in the email message from AdminStudio Support to your clipboard. The
response text starts with <?xml version, and it ends with </Response>. In the wizard, click the Paste button.
Note • As an alternative for step 6, you can copy the response text and paste it into a text file. Change the name
of the text file to License.response. In the Offline Activation dialog box, click the Load button, and then
select the License.response file.
7. Click the Activate button. The activation wizard activates AdminStudio.
Activation is a one-time process. Once you have completed activation, the activation wizard is no longer displayed
when you launch AdminStudio.
Activating Products Silently
AdminStudio 7.5 or later supports silent activation, enabling you to use public Windows Installer properties to enter
the serial number automatically during installation.
To enable silent activation, you need to set the following public Windows Installer properties.
•PRODUCTID property—Set the PRODUCTID property to a valid AdminStudio serial number. Enter this number
in the following 7-3-10 format, including dashes: XXXXXXX-XXX-XXXXXXXXXX.
•ASACTSTATUS property—Set the ASACTSTATUS property to 0to allow the installer to show the status of the
activation process as the product is activated, or set it to 1to perform the activation without showing any status
of the activation process.

Chapter 3: Activating Your Product
Activation Troubleshooting
AdminStudio 9.5 ZENworks Edition Installation Guide ADS-0950-IGZ0 19
Reactivating AdminStudio on a Different Computer
AdminStudio uses a security technology known as the Activation Service. With this licensing software, the user of
the installed product is required to “activate” via communication with a Flexera Software-hosted server. This
process enables the product to work on a single, unique computer at a time, while disallowing simultaneous
installation on other unauthorized systems.
If, after installing AdminStudio on a computer, you get a new computer or reformat the hard drive on your existing
computer and then reinstall AdminStudio on that new computer or reformatted hard drive, the serial number you
initially entered will no longer activate AdminStudio. Because you have already used that serial number to activate
an installation of AdminStudio, it is now deactivated.
To reactivate your serial number, you need to first deactivate the license on that machine through a full uninstall
before it can be activated on the new machine. Deactivation requires an internet connection to communicate with
the server to properly free up a different machine for activation.
Note • If you are unable to perform a full uninstall of AdminStudio (because, for example, you no longer have the
computer you originally installed AdminStudio on), you need to contact AdminStudio Sales to have them authorize a
new activation.

Chapter 3: Activating Your Product
Activation Troubleshooting
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