ISE SMART CONNECT KNX User manual

© 2021 ise Individuelle Software und Elektronik GmbH
Product Manual
SMART CONNECT KNX Remote Access
1-0003-004
Documentation valid for:
Product database entry: v6.1
Firmware: v6.1
SDA client: from v1.6
Document issued: 25.05.2021

Contents
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Contents
1 About this documentation ........................................................................................ 4
1.1 Target group......................................................................................................................... 4
1.2 Symbols and typographical conventions ........................................................................... 4
2 About SMART CONNECT KNX Remote Access ......................................................... 5
2.1 Proper use ............................................................................................................................ 5
2.2 System.................................................................................................................................. 6
2.3 Functions and use cases .................................................................................................... 6
2.4 Using the SDA portal server ................................................................................................8
2.5 SDA client...........................................................................................................................11
2.5.1 General SDA client settings...............................................................................................12
2.5.2 Establishing a connection using a portal login................................................................13
2.5.3 Establishing a connection with Quick Connect ...............................................................15
2.5.4 The SDA client’s remote access options .........................................................................16
3 Important notes...................................................................................................... 18
3.1 General safety instructions ...............................................................................................18
3.2 Storage and transport........................................................................................................18
3.3 Cleaning and maintenance ............................................................................................... 18
4 Technical data........................................................................................................ 19
5 Device design......................................................................................................... 20
5.1 Front ...................................................................................................................................20
5.2 Data on device sticker .......................................................................................................21
5.3 Top......................................................................................................................................21
5.4 Underside ...........................................................................................................................22
5.5 Device side .........................................................................................................................22
6 Installation ............................................................................................................. 23
6.1 Scope of supply .................................................................................................................23
6.2 Checking the installation conditions ................................................................................24
6.3 Mounting the device ..........................................................................................................25
7 Device website ....................................................................................................... 29
7.1 Device website: Calling up the start screen.....................................................................29
7.2 Getting to know the interface of the device website....................................................... 30
8 Commissioning and configuration .......................................................................... 32
8.1 Quick start ..........................................................................................................................32
8.2 Reading off the device status using the LEDs .................................................................33
8.2.1 LEDs during device start-up ..............................................................................................35
8.2.2 LEDs in operation...............................................................................................................36
8.3 Configuration .....................................................................................................................37
8.3.1 Creating the device in the ETS ..........................................................................................38
8.3.2 IP settings ..........................................................................................................................40
8.3.3 Programming an individual address.................................................................................41
8.3.4 Network settings via the device website..........................................................................43
8.3.5 Resetting to factory settings.............................................................................................43
8.4 Updating firmware .............................................................................................................45
8.4.1 Updating the firmware via the device website.................................................................45
8.4.2 Compatibility between product database entry and firmware version ..........................47
8.5 Firewall configuration........................................................................................................49
8.6 Setting up VPN...................................................................................................................49
9 Configuring parameters.......................................................................................... 51
9.1 Parameters – general........................................................................................................52
9.1.1 DNS server (if not using DHCP) ........................................................................................53
9.1.2 Controlling VPN access via KNX ......................................................................................53
9.1.3 Time server ........................................................................................................................53
9.1.4 Data logger.........................................................................................................................53

Contents
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9.1.5 Time zone...........................................................................................................................54
9.1.6 General portal access after restart...................................................................................54
9.1.7 Remote access after restart .............................................................................................55
9.1.8 Number of notification objects.........................................................................................55
9.2 Parameter – time server ...................................................................................................56
9.3 Parameter – data logger ...................................................................................................57
9.4 Parameter – notifications ................................................................................................. 60
10 Group objects......................................................................................................... 63
10.1 Remote access ..................................................................................................................63
10.2 Connection error ................................................................................................................68
10.3 Time server ........................................................................................................................70
10.4 Data logger.........................................................................................................................72
10.5 Notifications.......................................................................................................................75
11 Troubleshooting ..................................................................................................... 77
11.1 Generating log files............................................................................................................78
11.2 Contacting Support............................................................................................................79
11.3 FAQs – Frequently asked questions ................................................................................80
12 Disassembly and disposal ...................................................................................... 83
13 Glossary ................................................................................................................. 85
14 Licence Agreement SMART CONNECT KNX Remote Access................................... 89
14.1 Definitions ..........................................................................................................................89
14.2 Object of the agreement....................................................................................................89
14.3 Software usage rights .......................................................................................................89
14.3.1 Firmware and SDA client...................................................................................................89
14.3.2 Secure Device Access portal ............................................................................................89
14.4 Restriction of rights of use................................................................................................90
14.4.1 Maximum permissible transfer volume ...........................................................................90
14.4.2 Copying, modification and transmission .........................................................................90
14.4.3 Reverse engineering and conversion technologies.........................................................90
14.4.4 Firmware and hardware ....................................................................................................90
14.4.5 Transfer to a third party.....................................................................................................90
14.4.6 Renting out, leasing out and sub-licensing ......................................................................90
14.4.7 Software creation ..............................................................................................................90
14.4.8 The mechanisms of licence management and copy protection ....................................90
14.5 Property and confidentiality..............................................................................................91
14.5.1 Documentation ..................................................................................................................91
14.5.2 Transfer to a third party.....................................................................................................91
14.6 Modifications and subsequent deliveries ........................................................................91
14.7 Warranty .............................................................................................................................91
14.7.1 Software and documentation ...........................................................................................91
14.7.2 Limitation of warranty .......................................................................................................91
14.8 Liability ...............................................................................................................................92
14.9 Applicable law....................................................................................................................92
14.10 Termination........................................................................................................................92
14.11 Subsidiary agreements and changes to the agreement .................................................92
14.12 Exception............................................................................................................................92
15 Open Source Software............................................................................................ 93

Legal Information
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Legal Information
SMART CONNECT KNX Remote Access Product Manual
Status: 25.05.2021
ise Individuelle Software und Elektronik GmbH
Osterstraße 15
26122 Oldenburg, Germany
© Copyright 2021 ise Individuelle Software und Elektronik GmbH
All rights reserved. No part of this document may be edited, copied, disseminated or made public in any
form (print, photocopy or any other method) without the prior written permission of ise Individuelle Soft-
ware und Elektronik GmbH.
Products to which reference is made in this document can be either brands or registered trademarks of
the respective rights holder. Ise Individuelle Software und Elektronik GmbH and the author make no
claim to these brands. The brands are named solely for the purpose of providing the necessary descrip-
tion.
Trademark
KNX is a registered trademark of the KNX Association.
Feedback and information about products
If you have any questions regarding our products, please contact us via e-
mail at [email protected]. We would be pleased to receive your ideas, sugges-
tions for improvements and criticism via e-mail at supp[email protected].

About this documentation
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1 About this documentation
This documentation will accompany you through all phases of the product life cycle of SMART CON-
NECT KNX Remote Access. You will learn for example how to assemble, install, commission and con-
figure the device.
All descriptions in this documentation relating to configuration in the ETS refer to the variant "ETS Pro-
fessional" in the version 5.
Explanations for the concepts of KNX do not form part of this documentation.
1.1 Target group
This documentation is aimed at qualified electricians and KNX processors.
Only qualified electricians may assemble and install the SMART CONNECT KNX Remote Ac-
cess. Specialist knowledge of KNX is a prerequisite.
Anyone may configure the SMART CONNECT KNX Remote Access. We recommend that con-
figuration is done by a system integrator with sound specialist knowledge of KNX and using
the ETS.
1.2 Symbols and typographical conventions
Table 1: Symbols and safety notes
Table 2: Special symbols and typographical conventions
Symbol / label Meaning
Warning of possible material damage
General warning
Warning of electrical voltage
Symbol / label Meaning
F1 PC button
<<Inscription>> Text on software interface
Troubleshooting tip
Important additional information

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2 About SMART CONNECT KNX Remote Access
2.1 Proper use
The SMART CONNECT KNX Remote Access enables safe remote access to your KNX installation. A
VPN connection can also be established with your Ethernet-based home network. In order to carry out
remote maintenance with the ETS, the SDA client for Windows gives you access to:
• the IP interfaces in the KNX installation
• the devices contained in the remote network.
The SMART CONNECT KNX Remote Access is a KNX system device and complies with the KNX guide-
lines.
Configuration: Compatible ETS versions
Simple integration into the KNX System (can be completely configured via ETS):
• ETS5 or higher;
• Product database entry: Download the product database entry from our website www.ise.de or from
the ETS online catalogue free of charge.
KNX Secure
• The required KNX Secure certificate or the FDSK (Factory Default Setup Key) that it contains can be
found on a sticker on the side of the device and is also enclosed with the device.
• For maximum security, we recommend removing the sticker from the device.
• Keep the certificate in a safe place.
• You cannot restore the certificate yourself.
• Please contact our support team if you should lose the certificate despite utmost care.
Important
ise Individuelle Software und Elektronik GmbH assumes no liability for damage caused by
improper use or use for purposes other than or contrary to the intended purpose.
SMART CONNECT KNX Remote Access is KNX Secure.
The device is compatible with KNX Secure. KNX Secure offers protection against
manipulation in building automation and can be configured in the ETS project.

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2.2 System
The SMART CONNECT KNX Remote Access is connected to the KNX installation via KNX/TP.
The device is connected to the Internet via IP in order to enable access to the KNX system.
The remote access is configured using the Secure Device Access (SDA) on the SDA portal at
https://securedeviceaccess.net.
Communication between the SMART CONNECT KNX Remote Access and the SDA portal server is
encrypted as per AES specifications and is secured with digital certificates.
Figure 1: Remote access system chart
2.3 Functions and use cases
• To access the KNX devices remotely, connect the SMART CONNECT KNX Remote Access with the
KNX installation.
• The SMART CONNECT KNX Remote Access is connected to the home network over Ethernet.
It then connects to the SDA portal server automatically through your existing Internet access
https://securedeviceaccess.net ► see Using the SDA portal server, p. 8
• Use as a data logger. The SMART CONNECT KNX Remote Access features a card reader for micro-
SDHC cards up to 32 GB. The KNX telegrams in an ETS5 format can be recorded on the card for anal-
ysis purposes. The card memory can be used as a ring memory or as a read-only memory.
• Use as a time server. The SMART CONNECT KNX Remote Access can transmit the time and date to
the bus at configurable intervals. It is possible to initiate transmission of the current time and the cur-
rent date using a trigger.
• Among other things, VPN network coupling (either Layer 2 or Layer 3) provides access to KNX instal-
lations, visualization interfaces and files in the home network. This means uncomplicated access to
the KNX system and other applications is also possible for smartphone apps. The VPN access can
be controlled and monitored via KNX group objects.

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• Administration of remote access options and access rights on the SDA portal ► see SDA portal func-
tions, p. 9
• Access to the HTML pages from any networked end device ► see Access to websites in the remote
network, p. 10
• KNX communication with the ETS via KNXnet/IP, IP direct download and Eiblib/IP via the SDA client
► see The SDA client’s remote access options, p. 16
• Configuration access to the Gira HomeServer with the HomeServer Expert via the SDA client.
• Access to Windows computers using the remote desktop connection through the SDA client.
• Freely configurable TCP port redirects via the SDA client for Windows.
• Notifications can be triggered via KNX telegrams, saved to the SDA portal server and forwarded by
means such as an e-mail, a phone call or text message.
• KNX/TP connection with integrated IP interface (tunnelling server) for KNX access using ETS or other
software. Three concurrent connections can be set up for using the download and the groups and
bus monitor.
• Status signalling and access management of the secured connections using KNX group objects.
• Secure Device Access also functions via a mobile phone network access even if it does not have a
unique IP address accessible from the outside, as is usually the case for UMTS or LTE.
• For your internet router, communication from your SMART CONNECT KNX Remote Access will not
differ from an encrypted connection in your browser, in a similar way to online banking, for example.
Functional enhancements from updates
You can obtain functional enhancements for the SMART CONNECT KNX Remote Access with a new ver-
sion of the firmware. Simply download the latest firmware and the relevant product manual from our
website www.ise.de.
► see Updating the firmware via the device website, p. 45

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2.4 Using the SDA portal server
The SDA portal server and the SDA portal can be accessed at https://securedeviceaccess.net.
The SDA portal server acts as the point of exchange during remote access to the end devices in your
building.
The SMART CONNECT KNX Remote Access uses the standard protocols HTTPS, TLS/SSL and Web-
Socket to communicate with the SDA portal server. The SDA portal server does not save the transmitted
data. It merely forwards them instead. The server is operated in Germany in compliance with the strict
European data protection guidelines.
You have the following options to use the SDA portal server:
• Registration of a new user for initial login.
• Login as an existing registered SDA portal user.
• Use of HTTP access via Quick Connect using a registration ID.
Figure 2: Overview of secure access with “Secure Device Access“
Note on cookies
Use of the SDA portal server requires the use of cookies in the browser for techni-
cal reasons.

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Quick Connect versus portal login
In the case of Quick Connect, you need to enter the registration ID to gain remote access. This has the
advantage of not needing to log a user onto the SDA portal. One use case would be a SMART CONNECT
KNX Remote Access on a construction site connected to a UMTS/LTE router which all co-workers can
use quickly and easily.
In contrast, any number of SMART CONNECT KNX Remote Accesss can be assigned to a user account
on the SDA portal.
You can link your SMART CONNECT KNX Remote Access to an account on the SDA portal server at any
time to prevent access using Quick Connect. Access is then no longer possible via "Quick Connect" un-
less you enable this explicitly again.
All access options are available (ETS, HTTP, Gira HomeServer, etc.) no matter whether Quick Connect
or a portal login is used.
SDA portal functions
The following functions are available to manage your SMART CONNECT KNX Remote Access on the
SDA portal:
• Setting up users and access groups and managing access rights
• Adding further SDA devices
• Retrieving device data
• Configuring the VPN access
• Creating redirect rules for SDA notifications
• Accessing SDA notifications received
• Adding links to access web interfaces in the remote network
• Setting up application accesses for using supported apps

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Access to websites in the remote network
Network devices with an integrated web server, such as cameras or network printers, can be reached via
the SMART CONNECT KNX Remote Access and automatically receive their name under the domain
httpaccess.net.
You can access the network device concerned in a web browser using this name. Communication over
the Internet is encrypted and user authentication is verified based on the access rights configured on
the SDA portal server for your SMART CONNECT KNX Remote Access. Configuration is performed on
the SDA portal.
Figure 3: Secure device access to websites via “Secure Device Access“

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2.5 SDA client
The SDA client is an application that provides secure access to devices on the remote network via the
Internet. To ensure this is the case, the SDA client is installed and launched on the same PC as the ETS.
Figure 4: Secure access to the KNX installation via “Secure Device Access“
The SDA client establishes an encrypted connection to the SMART CONNECT KNX Remote Access via
the SDA portal server. This connection is made available to other applications on your computer and on
your local network so that they can access devices on the remote network.
No SDA client is necessary to access devices using HTTP. You can use the SDA portal directly.
The SDA client is currently available for Microsoft Windows from version 8.
Use cases
The SDA client is used in the following use cases:
• Remote access to KNX installation using the KNX/IP protocol
• Remote configuration of a Gira HomeServer with the HomeServer Expert
• Remote access via other TCP protocols (e.g. remote desktop link RDP)
Connection options
There are two options to establish a connection to the SMART CONNECT KNX Remote Access:
• Portal login (see Establishing a connection using a portal login, p. 13)
• Quick Connect (see Establishing a connection with Quick Connect, p. 15)

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Installing the SDA client
1. Scroll down to the download section on the product page.
2. Download the appropriate installation file for Windows (x86) or (x64).
3. Execute the installation file on the same PC as the ETS.
2.5.1 General SDA client settings
1. Launch SDA client.
2. Use the gear icon to open the general settings. You will find information on specific settings
in the following table.
Table 3: SDA client settings
Setting Description
Activate ETS access for
the entire local area net-
work (LAN) (only for this
PC apart from that)
• Activated: All clients running on the same local network have
access to the KNX/IP devices.
• Disabled: The KNX/IP devices are available only to the current cli-
ent.
The client is the PC on which your ETS is running. The PC is identified
by its IP address. The KNX/IP devices are displayed under <<Discov-
ered interfaces>> in the ETS.
Automatically activate
secure remote access
to the Gira Home Server
for new SDA connector
configurations
Make this setting if you will use the Gira HomeServer for your projects
on a regular basis.
Check ETS4 version This provides a compatibility check for the ETS4 because the auto-
matic search for KNX/IP connections with ETS versions older than
ETS4.2 may be limited.

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2.5.2 Establishing a connection using a portal login
Requirement: You are registered as a user on the SDA portal.
1. Launch SDA client.
2. Select <<Portal>> as the connection type.
Figure 5: Portal connection type
3. Log on using the same user data as for the SDA portal.
4. Select the required device.
Figure 6: Device selection for portal Login
5. Select remote access based on your use case. Remote access via KNX/IP is activated by default
(see The SDA client’s remote access options, p. 16).
6. If required, define external commands that should be executed after a connection is established
or cancelled.
Enter the name of the command or program with its path into the left input field. Complete the
<<Arguments>> input field with all the parameters that need to be transferred to execute the com-
mand.
Figure 7: External commands
Use the filter if you have multiple devices. Either enter a text or limit the selection
to the devices currently logged onto the SDA portal using the <<Online only>> func-
tion.
Combine external commands using the <<Reconnect> function under the <<Con-
nect>> button. The SDA client uses this function to try to reconnect automatically
after disconnection.

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7. Click on <<Connect>> after you have defined all the required settings.
You can measure the communication speed if there is an active connection .
What is measured is the time from which a request is transmitted into the target SMART CON-
NECT KNX Remote Access network until a response is received from the SMART CONNECT KNX
Remote Access.
You can use the <<Disconnect>> button or close the SDA client to disconnect an active connec-
tion.
You will find detailed connection information in the logbook .

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2.5.3 Establishing a connection with Quick Connect
1. Launch SDA client.
2. Select the connection type <<Quick Connect>>.
Figure 8: Quick Connect connection type
3. Enter the device’s registration ID or choose a device that has already been used from the selection
list. The options for remote access will only be displayed if the entry is correct.
4. Select remote access based on your use case. Remote access via KNX/IP is activated as stand-
ard, see The SDA client’s remote access options, p. 16.
5. If required, define external commands that should be executed after a connection is established
or cancelled.
Enter the name of the command or program with its path into the left input field. Complete the
<<Arguments>> input field with all the parameters that need to be transferred to execute the com-
mand.
It is not recommended to use Quick Connect for permanent operation for security
reasons. Only use a connection via Quick Connect in exceptional cases, e.g. for
instant remote access directly after the device has been installed.
Combine external commands using the <<Reconnect> function under the <<Con-
nect>> button. The SDA client uses this function to try to reconnect automatically
after disconnection.

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6. Click on <<Connect>> after you have defined all the required settings.
You can measure the communication speed if there is an active connection . What is meas-
ured is the time from which a request is transmitted into the target SMART CONNECT KNX
Remote Access network until a response is received from the SMART CONNECT KNX Remote
Access.
You can use the <<Disconnect>> button or close the SDA client to disconnect an active connec-
tion.
2.5.4 The SDA client’s remote access options
Remote access via KNX/IP
All KNX/TP tunnelling servers and discovered KNX/IP devices in the remote network will appear in the
ETS Connection Manager if remote access is gained via KNX/IP.
Remote access via TCP
If you wish to gain access via a Remote Desktop on a PC, for example, go to the gear icon and enter the
IP or DNS of the target computer in the remote network. It is highly likely that the TCP port in the remote
network (standard port RDP 3389) on your PC is already assigned. In this case, you need to use another
free local TCP port as the standard RDP port. Recommended are ports 40000 and above.
You will find detailed connection information in the logbook .
Label the discovered KNX/IP devices with a prefix such as SDA- to avoid mixing
them up with other devices in your own network.
If you have chosen another port as the standard RDP port for the local TCP port,
make the entry for the remote desktop connection as follows:
Example: 127.0.0.1:40000

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Gira HomeServer remote configuration
Enter either the HomeServer’s IP address or the HomeServer’s local DNS name on the remote network
for remote access to the Gira HomeServer.
You can use the specified default values for the Gira experts. Click on the gear icon if you would like to
change the port specifications anyway. Ports lower than 1023 have usually been assigned and are not
recommended.
Gira HomeServer Version 4.7.0 and above uses Port 443.
You can use the specified default values in the case of an Eiblib/IP protocol.
Figure 9: Secure Gira HomeServer configuration with “Secure Device Access“
As soon as connection has been established via the SDA portal, you can transfer
the project to the HomeServer. To do so, launch the Gira Expert and select the
<<Other address>> option in the <<Transfer project>> dialogue. Enter the IP
address 127.0.0.1 and the configured port.
Add an <<Eiblib/IP>> connection in the ETS and assign 127.0.0.1 as the server
address and the configured local ports.

Important notes
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3 Important notes
3.1 General safety instructions
3.2 Storage and transport
Store the device in its original packaging. The original packaging provides optimum protection during
transport. Store the device in a temperature range of -25 °C to +70 °C.
3.3 Cleaning and maintenance
The SMART CONNECT KNX Remote Access is maintenance-free.
If necessary, clean the device with a dry cloth.
Warning
Danger from incorrect use
Incorrect use can result in damage to the device, fire or other dangers.
• Only qualified electricians may install and mount electrical devices.
• Follow the instructions in this product manual.
• This product manual is part of the product and must remain with the customer.
Important
Device damage due to improper opening
• Never open the housing.
• If you suspect that the device is damaged, contact our support team.
• We provide a warranty in accordance with statutory requirements.
• Send the device back to us postage free with a detailed error description only if our support
team asks you to.

Technical data
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4 Technical data
Power supply and connections
Rated voltage: DC 24 to 30 V
Supply via external DC
Power consumption: 2 W
Connections: • KNX: Bus connection terminal (black/red)
• External power supply: Power supply termi-
nal (white/yellow)
• IP: 2x RJ45 (integrated switch)
microSD card slot microSD cards up to 32 GB (SDHC)
Ambient conditions
Installation environment temperature 0 °C to +45 °C
Device dimensions
Installation width: 36 mm (2 HP)
Installation height: 90 mm
Installation depth: 74 mm (DRA Plus)
KNX SPECIALIST
Communication: • KNX: KNX/TP
• IP: Ethernet 10/100 BaseT (10/100 Mbit/s)
Installation method: S-mode
Approvals and protection type
Approvals / certifications: CE, KNX
Protection type: IP20 (compliant with EN 60529)
Protection class: III (compliant with IEC 61140)
Supported web browsers
Current versions of Mozilla Firefox, Microsoft Edge, Apple Safari and Google Chrome.