Iwatsu Enterprose-cs User manual

SPECIAL NOTICES

If the System is equipped with Telephony over Transmission Control

Protocol/Internet Protocol (TCP/IP) and Session Initiation Protocol (SIP) wired

and/or wireless facilities, the user may experience certain compromises in

performance, reliability and security due to transmission facilities QOS and

bandwidth problems, even when the Equipment performs to the specification.

USER(S) ACKNOWLEDGES THAT THEY ARE AWARE OF THESE RISKS

AND THAT THEY HAVE DETERMINED THESE RISKS ARE ACCEPTABLE

FOR THIER APPLICATION OF THE EQUIPMENT. USER(S) ALSO

ACKNOWLEDGE(S) THAT THEY ARE SOLELY RESPONSIBLE FOR

ENSURING THAT THEIR NETWORKS AND TRANSMISSION FACILITIES

QOS AND BANDWIDTH ARE ADEQUATE FOR THE PURPOSE INTENDED

AND THEIR NETWORKS AND TRANSMISSION FACILITIES ARE

ADEQUATELY SECURED AGAINST UNAUTHORIZED INTRUSION.

TOLL RESTRICTION

The Toll Restriction feature of the Iwatsu Enterprise-CS system is one method of

preventing fraud (i.e., the making of unauthorized toll calls) by users of the system.

The chance of fraud may be reduced but may not be eliminated. Only a complete

program which includes but may not be limited to inspection of telephone call billing,

use of call detail recorders, and other such devices, systematic monitoring of all

telephone call activity, and implementing corrective measures can minimize the

possibility of fraud. ICON Voice Networks and/or its Third Party manufacturers /

suppliers hereby disclaim any express or implied warranty that its equipment is

technically immune from or prevents unlawful and/or unauthorized utilization that

may result in unauthorized toll calls. ICON Voice Networks hereby warns Dealer and

User that such is possible.

DISA

The Direct Inward System Access (DISA) feature, with the ability to allow outside

parties to connect to the internal services of Iwatsu Enterprise-CS, may provide a

means for fraudulent calls to occur. Only a complete program which includes, but

may not be limited to, inspection of telephone call billing, use of call detail recorders,

and other such monitoring devices, systematic monitoring of all telephone call

activity, frequently changing DISA authorization codes, and implementing corrective

measures can minimize the possibility of fraud. ICON Voice Networks and/or its

Third Party manufacturers/suppliers hereby disclaim any express or implied warranty

that its equipment is technically immune from or prevents unlawful and/or

unauthorized utilization that may result in unauthorized calls. ICON Voice Networks

hereby warns Dealer and User that such is possible.

Use of Call Recorder, Station Monitor, Station Coaching and Voice Mail

Record

In certain states it is illegal to intercept, listen to, and/or record telephone calls. In

certain states and under certain circumstances it is illegal to intercept for the purposes

of listening in and/or recording telephone calls. Because such activity is not illegal in

all jurisdictions and may be permitted in training and/or monitoring of personnel, this

telephone system can be programmed to permit interception, listening to, and/or

recording with or without warning to those on the line. Before utilizing the system for

such purposes, you are advised to confirm the laws of the jurisdiction in which you

utilize such features(s). ICON Voice Networks and/or its Third Party

manufacturers/suppliers disclaim any responsibility for improper or illegal use of the

Call Record, Station Monitor, Station Coaching, and VM Record Feature and

disclaim any obligations to render legal advice concerning this feature.

Support of Enhanced 911

In order to comply with regulations for support of Enhanced 911 service that may be

in effect in the local jurisdiction that the Iwatsu Enterprise-CS system is installed, the

Iwatsu Enterprise-CS provides for Enhanced E911 support by either using optional

third party equipment, or configuring the system to use assigned telephone numbers

(ANI) for defined areas, or a station or group of stations. The Dealer and User are

hereby warned to check local laws as to Enhanced 911 support requirements, and that

the configurations of the Iwatsu Enterprise-CS not contravene any such statutes, and

to properly warn the End User (Purchaser) of the Iwatsu Enterprise-CS of the

possible legal implication of the use of this feature.

Electrical Safety Advisory

It is recommended that an AC surge arrestor of the form and capacity suitable for the

model of Iwatsu Enterprise-CS purchased be installed in the AC outlet to which the

system is connected.

Music-On-Hold

In accordance with U.S. Copyright Law, a license may be required from the

American Society of Composers, Authors, and Publishers or other similar

organizations, if radio or TV broadcasts are transmitted through the music-on-hold

feature of the telecommunications system. ICON Voice Networks and/or its Third

Party manufacturers/suppliers hereby disclaim any liability arising out of unlawful

and/or unauthorized utilization use of the music-on-hold feature.

OfficeLinx is a trademark of Esna Technologies Inc.

TASKE and TASKE Contact are registered trademarks of TASKE

Technology, Inc.

Dell and Optiplex are registered trademarks of Dell Computer Corporation.

RealSpeak is a trademark of ScanSoft, Inc.

Novell GroupWise is a registered trademark of Novell, Inc.

Lotus Notes is a registered trademark of IBM Corporation.

Microsoft, .NET, Windows operating system, Windows NT operating

system, Windows Server operating system, Windows Vista operating

system, Windows 7 operating system, Microsoft Outlook messaging client,

Internet Explorer internet browser, and Microsoft Excel spreadsheet software

are trademarks or registered trademarks of Microsoft Corporation.

ValCom is a registered trademark of ValCom.

The Bluetooth word mark and logo are registered trademarks and are owned

by the Bluetooth SIG, Inc.

Iwatsu®is a registered trademark of Iwatsu Electric Co., Ltd. Trademarks for

third party products and services are the property of their respective owners.

ICON Voice Networks, 8001 Jetstar Drive, Irving, TX 75063, (972) 929-9100

Email: [email protected], Web: http://www.iconvn.com

Software Version 10 Edition May 2013

All rights are reserved. No part of this manual or accompanying software may be

reproduced, in any form or any means, without the permission of ICON Voice

Networks.

This manual was written for Iwatsu ECS systems with version 10 software. In some

cases, available feature operations may differ from those listed in this manual,

depending on the hardware, software and programmed functions in your Iwatsu

Enterprise-CS. For more information contact your ICON Voice Networks Dealer.

ICON Voice Networks has used its best effort to ensure that the information in this

manual was accurate at the time of printing. ICON Voice Networks makes no

warranty of any kind, expressed or implied, with regard to the contents of this

manual. This information is subject to change without notice.

ICON Voice Networks shall not be held responsible for any representation made

regarding this information by any individual.

Note: .The UL model name for the Iwatsu Enterprise-CS is ADIX-ECS.

Part Number: 108625

Contents

Section 1 – Iwatsu Enterprise-CS General Description................. 1

FCC Registration and Requirements........................................... 3

Iwatsu Enterprise-CS CompOnents overview............................................. 8

Iwatsu Enterprise-CS System Capacity............................................................... 14

With the IX-PWSE and IX-PWSES Power Supply................................ 14

With Iwatsu Enterprise-CS Expansion Hardware.................................. 16

With Iwatsu ADIX APS Expansion Hardware........................................ 18

Key Telephone Lamp Indications.......................................................... 20

Station Port Requirements.................................................................... 20

Time Parameters.................................................................................. 20

System Programmer............................................................................. 21

Browser Programmer............................................................................ 21

Iwatsu Enterprise-CS IP, Digital and Wireless Telephones ..... 23

Iwatsu ICON Series 5930 IP Telephone................................................... 23

Iwatsu ICON Series 5910 IP Telephone................................................... 24

Iwatsu ICON Series 5900 IP Telephone................................................... 25

Iwatsu ICON Series IP Softphone............................................................. 25

Iwatsu ICON Series 5810 Digital Telephone ............................................ 26

Iwatsu ICON Series 5800 Digital Telephone ............................................ 27

IX-12KTD-3 Executive Digital Display Telephone................................. 27

ICON DECT1 Wireless Handset and Base Station............................... 28

Omegatrek PS6 Portable Station (Discontinued).................................. 29

Omegatrek IX-BS5 Base Station .......................................................... 29

Digital Door Phone.................................................................................... 29

Attendant Position..................................................................................... 30

Iwatsu ICON Series 59DS .................................................................... 30

SIP Telephones........................................................................................ 30

Single Line Telephones............................................................................ 30

Optional Station Equipment ....................................................... 31

Bluetooth Interface.................................................................................... 31

IX-58BTINF........................................................................................... 31

IX-59BTINF........................................................................................... 31

IX-59AC Power Adapter ........................................................................... 32

IX-58extender Loop Limit Extender .......................................................... 32

IX-ELK8.................................................................................................... 32

IX-ELK9.................................................................................................... 32

IX-12ELK-3 Expansion Line Key Unit....................................................... 32

IX-LRAU (IX-12KTD / S-3 only) ................................................................ 32

IX-BPCU (IX-12KTD / S-3 only)................................................................ 33

IX-BPAD................................................................................................... 33

IX-SSHD (Standard Handset)................................................................... 33

IX-AUTD................................................................................................... 33

IX-PHSAD................................................................................................. 33

TABLE OF CONTENTS - ii

IX-STPD ................................................................................................... 33

IX-VTPD ................................................................................................... 33

IX-HSHG................................................................................................... 34

Power Supply Description.......................................................... 34

IX-PWSE .................................................................................................. 34

IX-PWSES................................................................................................ 34

IX-EXPWS................................................................................................ 34

IX-DCDCM................................................................................................ 34

IX-RNGUM ............................................................................................... 35

IX-BACBB................................................................................................. 35

Battery Back-Up........................................................................................ 35

Common Control Cards .............................................................. 36

IX-CCU Central Control Unit..................................................................... 36

IX-CCSU Central Control Sub Unit........................................................... 36

IX-MBU Media Bridge Unit........................................................................ 36

IX-EXPIFCM ECS Expansion Card .......................................................... 37

IX-EXPIFE1 ECS Expansion Card............................................................ 37

IX-EXPIFE2 ECS Expansion Card............................................................ 37

IX-HWYA and IX-HWYL TDM Highway Expansion Card.......................... 37

Station Interface Cards ............................................................... 38

IX-8PSUB-2 Eight-Port Digital Station Card ............................................. 38

IX-8PSUB-1 Eight-Port Digital Station Card ............................................. 39

IX-16PSUB-2 Sixteen-Port Digital Station Card........................................ 39

IX-16PSUB Sixteen-Port Digital Station Card........................................... 40

IX-4CSUB-3 Omegatrek Wireless System Interface Card........................ 40

IX-8SUBS-4 / IX-8ESUBS-4 Analog Station Card With Caller ID ............. 41

IX-408 Eight-Port Digital Station/ Four-Port Caller ID Trunk Card ............ 41

Trunk Interface Cards.................................................................. 42

IX-8UNTK-1 Universal Analog Trunk Card............................................... 42

IX-408 Eight-Port Digital Station/ Four-Port Caller ID Trunk Card ............ 42

IX-400-2 Four-Port Analog Caller Id Trunk Expansion Module................. 42

IX-400 Four-Port Analog Caller Id Trunk Expansion Module.................... 42

IX-8IPNET / IX-8EIPNET IP Networking Card.......................................... 43

IX-DTI-T T1 Trunk Interface Card............................................................. 43

IX-T1RCV T1 DTMF Receiver Card ......................................................... 43

IX-8ERCV T1 DTMF Receiver Daughter Card ......................................... 44

IX-DTI-P ISDN PRI Interface Card........................................................... 44

Shared Resource Cards.............................................................. 44

Application Server (IX-APPSRV-1)....................................................... 44

TOL-IVM Voice Mail (IX-APPSRV-1).................................................... 45

Encore Direct Call Logging................................................................... 45

IX-EDVIF Miscellaneous/Serial Interface Card......................................... 46

IX-4EVMC Omega-Voice VMI Voice Mail System Card ........................... 46

(IX-4SEVMC)........................................................................................ 47

TABLE OF CONTENTS - iii

IX-VMAC Voicemail Adaptor card (Discontinued)................................. 47

Section 2 – Iwatsu Enterprise-CS Features.................................. 49

Iwatsu Enterprise-CS Features................................................... 51

911 Support.............................................................................................. 51

All Ring Hunt Group Name Display on Intercom Call................................ 51

Auto-Discovery Mode ............................................................................... 51

Automated Attendant................................................................................ 51

Automatic Answer..................................................................................... 52

Automatic Night Answer ........................................................................... 52

ANI Alphanumeric ID................................................................................ 52

Attendant Position..................................................................................... 52

Automatic Number Identification (ANI)...................................................... 52

Automatic Outside Line Release .............................................................. 53

Background Music.................................................................................... 53

Bluetooth .................................................................................................. 53

Call Forwarding......................................................................................... 53

Call Hand-Off with Mobility Key ................................................................ 54

Call Log .................................................................................................... 54

Call Logging.............................................................................................. 55

Call Recording.......................................................................................... 55

Caller id Alphanumeric.............................................................................. 56

Caller ID / ANI Number Storage................................................................ 56

Caller ID Display for Held/Parked Calls.................................................... 57

Caller ID Pass Through on Transfer to External Number ......................... 57

Caller id Trunks......................................................................................... 57

CCSU Serial Number / ECS Software Version Display ............................ 57

Delayed Ringing ....................................................................................... 58

Dialed Number Identification Service (DNIS)............................................ 58

DNIS Alphanumeric ID.......................................................................... 58

Direct Inward Dial (DID) Trunks................................................................ 58

DID Alphanumeric ID............................................................................ 58

DID Number External Call Forward .......................................................... 59

Direct Inward Line..................................................................................... 59

Direct Inward Line - Hunt Group............................................................... 59

Directory................................................................................................... 59

DISA......................................................................................................... 59

Accessing DISA Features..................................................................... 60

Dynamic Host Configuration Protocol (DHCP) Controller......................... 62

E-Response Help Call .............................................................................. 62

External Paging ........................................................................................ 62

Flexible Numbering................................................................................... 62

Flexible Ringing........................................................................................ 62

Hunt Groups (Terminal, All Ring And Distributed) .................................... 62

Intercom (ICM).......................................................................................... 63

Intercom Group Call.................................................................................. 63

Internal Paging ......................................................................................... 63

ISDN PRI Features................................................................................... 63

Call-by-Call Service Selection............................................................... 63

TABLE OF CONTENTS - iv

ISDN Calling Number Identification Service (I-CNIS) ........................... 64

Fractional DS1...................................................................................... 64

Loud Bell Interface.................................................................................... 64

Malicious Call Identification (MCID) Key................................................... 64

Music On Hold.......................................................................................... 64

Networking – IP Campus.......................................................................... 65

Networking – IP-NET................................................................................ 65

Networking – T1 E&M Tie Lines ............................................................... 65

Omega-Voice vmi Menu Integration ......................................................... 65

Optimized Routing.................................................................................... 66

Personal Ring Tones................................................................................ 66

Power Failure Backup Memory................................................................. 66

Power Failure Backup System.................................................................. 66

Quick Forwarding Using the Hold/Quick Forward Key.............................. 66

Real IP Apps............................................................................................. 67

ICON QueVueTM ................................................................................... 67

ICON Virtual DSS................................................................................. 68

Call Director.......................................................................................... 69

PC Attendant Console .......................................................................... 70

TAPI Client............................................................................................ 72

ICON Enterprise Services..................................................................... 72

ICON Enterprise Services Requirements for Real IP Apps .................. 72

Remote Programming/Diagnostics........................................................... 73

SMDR....................................................................................................... 73

Self-Labeling Keys.................................................................................... 74

Simple Network Management Protocol (SnMP) ....................................... 75

Speech Dialing ......................................................................................... 75

SIP Trunk Support.................................................................................... 75

Station Coaching ...................................................................................... 75

Station Profile (Hot Desk)......................................................................... 76

System Alarm ........................................................................................... 76

System Announcements........................................................................... 76

System Clock............................................................................................ 76

System Speed Dial................................................................................... 76

Text Messaging ........................................................................................ 76

Text Web .................................................................................................. 77

Ticker Field Display .................................................................................. 77

Toll Restriction.......................................................................................... 77

Tone Pulse Dialing.................................................................................... 78

Transfer Off-Premise................................................................................ 78

Transfer to Guest Mailbox ........................................................................ 78

Transfer to Speed Dial.............................................................................. 78

Trunk Interfaces........................................................................................ 78

Uniform Call Distribution (UCD)................................................................ 78

User Options (Station Programming)........................................................ 79

Voice Mail/Automated Attendant Integration............................................. 80

TOL-IVM Voice Messaging System...................................................... 80

Esnatech Officelinx Unified Communications System .......................... 84

Esnatech Officelinx SBE....................................................................... 84

Esnatech Officelinx Elite (Enterprise) ................................................... 85

TABLE OF CONTENTS - v

Section 3 – Iwatsu Telephone User Guide.................................... 87

IP Telephones............................................................................... 89

Iwatsu ICON Series 5930 IP Telephone................................................... 89

Iwatsu ICON Series 5910 IP Telephone................................................... 90

Iwatsu ICON Series 5900 IP Telephone................................................... 91

Iwatsu ICON Series IP Softphone............................................................. 92

Digital Telephones....................................................................... 94

Iwatsu ICON Series 5810 Digital Telephone ............................................ 94

Iwatsu ICON Series 5800 Digital Telephone ............................................ 95

Iwatsu ICON Series Telephone Features................................................. 96

IX-12KTD-3 Executive Digital Telephone ................................................. 98

IX-12KTD-3 Executive Digital Telephone Feature Locator ....................... 99

Basic Feature Operation........................................................... 101

911 Call .................................................................................................. 101

Calling – Intercom................................................................................... 101

Making an Intercom Call..................................................................... 101

Answering an Intercom Call................................................................ 101

Making an Intercom Group Call.......................................................... 101

Making an E-Response Help Call....................................................... 101

Calling – Outside Lines........................................................................... 102

Answering an Outside Line Call.......................................................... 102

Making an Outside Line Call............................................................... 102

Handling a Second Call .......................................................................... 102

Hold........................................................................................................ 102

When speaking on an outside line:..................................................... 103

Hold Pick-Up........................................................................................... 103

Transfer.................................................................................................. 103

Transferring a Call to Another Extension............................................ 103

Transferring a Call to Call Park........................................................... 103

Advanced Feature Operation.................................................... 104

Account Code......................................................................................... 104

All Attendants Call .................................................................................. 104

Alphanumeric Display............................................................................. 105

Alphanumeric Speed Dial by Name........................................................ 105

Alternate Tone/Pulse Dialing .................................................................. 106

Automatic Outside Line Answer / Hold ................................................... 106

Automatic Repeat Dialing....................................................................... 106

Background Music.................................................................................. 107

Barge-In.................................................................................................. 107

Bluetooth ................................................................................................ 108

Bluetooth Operating Conditions.......................................................... 108

Bluetooth Environmental Conditions................................................... 108

To Discover (pair), connect, and disconnect a Bluetooth headset:..... 109

To Disconnect or Connect your Paired Bluetooth Device................... 110

Browser Programming............................................................................ 110

TABLE OF CONTENTS - vi

Built-In Speakerphone............................................................................ 110

Busy Bypass Tone Calling...................................................................... 110

Busy Intercom Callback.......................................................................... 111

Busy Number Callback........................................................................... 112

Busy Outside Line Queuing.................................................................... 112

Busy Override......................................................................................... 113

Call Coverage......................................................................................... 113

Call Divert............................................................................................... 114

Call Forward (5930, 5910 and 5810 Only).............................................. 114

Program a Forward Destination.......................................................... 114

For Immediate, Busy/No Answer, No Answer:.................................... 115

For External/PSD:............................................................................... 115

Activate a Forward Destination........................................................... 115

Forward Status / Inactivate................................................................. 116

Call Forward—Follow-Me ................................................................... 116

Call Forward (All Phones Except 5930, 5910 and 5810)........................ 116

Set Forward Destination ..................................................................... 116

Forward Cancel .................................................................................. 117

Set Active/Inactive.............................................................................. 117

Follow Me ........................................................................................... 118

To Set Forward Via Direct Inward System Access (DISA)................. 118

To Cancel Via DISA............................................................................ 119

Call Hand-Off With Mobility Key.............................................................. 119

Operating Conditions.......................................................................... 120

Call Log .................................................................................................. 120

View the Call Log:............................................................................... 120

Make a call from the Call Log: ............................................................ 120

Store a Call Log Entry to Personal Speed Dial:.................................. 120

Add Digits to a Call Log Entry............................................................. 121

Call Monitoring........................................................................................ 121

Call Park/Swap....................................................................................... 121

Parking a Call ..................................................................................... 121

Picking up a Parked Call..................................................................... 122

Transfer to Park.................................................................................. 122

Transferring a call to another user’s individual park............................ 122

Picking up a call parked on your individual park from your telephone 122

Picking up a call parked at another telephone.................................... 122

Call Pick-Up............................................................................................ 123

Direct Call Pick-Up.............................................................................. 123

Internal Group Call Pick-Up................................................................ 123

External Group Call Pick-Up............................................................... 123

Call Recording........................................................................................ 124

Caller ID, ANI Storage............................................................................ 124

Caller ID Display Change ....................................................................... 125

Caller ID on Hold .................................................................................... 126

Camp-On................................................................................................ 126

Clear Call................................................................................................ 127

Conference............................................................................................. 127

To Make a Conference Call:............................................................... 127

To Make a Conference Call using the Park feature:........................... 127

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