VENTAIR EASY DUCT Warranty Information
TWO YEARS REPLACEMENT WARRANTY
This Warranty against defects for your newly purchased IXL product is proudly prepared by Sampford IXL
Pty Ltd of 1/391 Boundary Road, Truganina, VIC 3029, phone 1300 727 421.
1. Sampford IXL Ventilation products come with guarantees that do not exclude the following consumer
entitlements under the Australian Consumer Law:
a. replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage; and
b. to have the goods replaced if goods fail to be of acceptable quality and the failure does not amount to a
major failure.
2. Sampford IXL warrants that your product and related supply will be free from defects in materials and
workmanship during the warranty term. Your warranty term is two years commencing from the date of
purchase.
3. Subject to Point 1, Sampford IXL will provide a replacement of an equivalent current model where the
balance of the warranty period from the original date of purchase will take effect.
4. To the fullest extent permitted by law and subject always to Point 1, Sampford IXL will not be liable for:
a. any loss or damage arising from loss of use, loss of profits or revenue; or
b. for any indirect or consequential loss or damage resulting from any breach of this warranty against
defects.
5. Defective Sampford IXL products may be repaired using refurbished parts or if required, completely
replaced by a refurbished product of the same type.
Limitations to Your IXL Warranty
6. Subject to Point 1, this Warranty:
a. will only be provided to the original purchaser where the original purchase was made from a Sampford
IXL Authorised Dealer or Reseller and proof of such purchase can be presented at the time of service;
b. only applies to Sampford IXL products purchased in Australia from a Sampford IXL Authorised Dealer or
Reseller and installed by a qualified person where a Certificate of Compliance in accordance with
State/Territory laws is provided;
c. will not apply where the defect in or failure of the product is attributable to misuse, abuse, accident or
non-observation of the manufacturer's instructions. This product must be used in accordance with the
manufacturer's instructions;
d. will not cover faults due to normal wear and tear with reasonable use nor consumable components such
as globes, filters, glass items, etc;
e. will not cover any damages or problems caused to this product by natural forces eg. storm, fire, flood, and
earthquake; or by intrusion or accumulation (or both) of foreign matters eg. dust, soil, and moisture.
Sampford IXL recommends that you take out appropriate insurances to protect your product to this end;
f. will not apply if this product is installed in a mobile dwelling eg. caravan or boat;
g. will not apply if this product is removed from the location where it was first installed;
h. is immediately void if the serial or model number label is removed or defaced;
i. is immediately void if the product is serviced or repaired by an unauthorised/unqualified personnel;
j. covers use of this product for domestic use only;
k. will not be restarted or extended upon repair or replacement of the product or a part.
How to make a Claim under Your IXL Warranty
7. To make a claim under this Warranty you will need to:
a. contact Sampford IXL service department on 1300 727 421 or to provide details and
register your claim enabling a Sampford IXL assessment;
b. submit proof of purchase with your claim eg. tax invoice or purchase receipt;
c. where a property has been constructed by a builder/developer and it is fitted with IXL products, please
submit proof of purchase by way of the certificate of occupancy, with your claim.
8. Subject to Point 1, you will be responsible for any costs relating to the provision of your product to a
Sampford IXL Authorised Service Dealer.
9. Subject to Point 1, in the event you live more than 50 km from a Sampford IXL Authorised Service Dealer
you may be subject to travel or transport costs to facilitate the repairing or replacement of your IXL product.
10. Sampford IXL and its Authorised Service Dealers reserve the right to seek reimbursement of any costs
incurred by them should your IXL product be found to be in good working order.
Privacy
The privacy of your personal information has always been important to us. To learn more about how we
collect, keep and use your personal information, please obtain a copy of our privacy statement by visiting
our website at or by contacting us via email on or by telephone
on 1300 727 421.
Complete and keep the following information as it is vital for warranty claims
and service calls. Ensure you maintain proof of purchase including date.
DO NOT SEND THIS CARD TO IXL.
Cat./Model Number ..................................................................................
Serial Number...........................................................................................
Date purchased............../............./....................
Purchased from .......................................................................................
Installed by...............................................................................................
Model: 10380 & 10383
CENTRE HOLE
160mm HOLE
TEMPLATE FOR CUT OUT
© Sampford IXL, 2015
