Jackery Explorer 2000 Pro User manual

Version: JAK-UM-V1.0
Modell: JE-2000A
[email protected]
USER MANUAL
Jackery Explorer 2000 Pro

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CONTENTS
GB English 3-18
FR Français 19-34
DE Deutsch 35-50
IT Italiano 51-66
ES Español 67-82
83-98
DK
IS
Dansk
99-114
RU Русский 115-130
Íslenska

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NO Norsk Bokmål
BA Bosanski
BG Български
CZ Čeština
EE Eesti
FI Suomi
RS Српски
SE Svenska
SK Slovenčina
SI Slovenščina
TR Türkçe
GR Ελληνικά
HR Hrvatski
HU Magyar
NL Nederlands
195-210
211-226
227-242
243-258
259-274
275-290
291-306
307-322
323-338
339-354
355-370
133-146
147-162
163-178
179-194

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USER MANUAL
Jackery Explorer 2000 Pro
Version: JAK-UM-V1.0
Model: JE-2000A
[email protected]

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Congratulations on your new Jackery Explorer 2000 Pro. Please read this manual carefully before using
the product, particularly the relevant precautions to ensure proper use. Keep this manual in an
accessible place for frequent reference.
In compliance with laws and regulations, the right of final interpretation of this document and all
related documents of this product resides with the Company.
Please kindly notice that no further notifications will be given in case of any update, revision or
termination.
Technical Specifications
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GENERAL INFO
Name Jackery Explorer 2000 Pro
Model JE-2000A
Capacity Lithium-ion 50Ah/43.2V (2160Wh)
Size & weight approx. 38.4x26.90x30.75cm & approx. 19.5kg
Lifecycles 1000 cycles to 80%+ capacity
OUTPUT PORTS
AC Output(×2) 230V, 50Hz, 9,56A, 2200W rated output, 4400W peak surge
USB-A output(×2) Quick Charge 3.0, 18W Max 5-6V⎓3A,6-9V⎓2A,9-12V⎓1.5A
USB-C Output(×2) 100W Max 5V⎓3A, 9V⎓3A, 12V⎓3A, 15V⎓3A, 20V⎓5A
Car Port(×1) 12V⎓10A
INPUT PORTS
AC Input 230V, 50Hz, 10A Max
DC Input 11V-17.5V(Working Voltage)⎓8A Max, Double to 8A Max
17.5V-60V (Working Voltage)⎓12A, Double to 24A/1400W Max
ENVIRONMENTAL OPERATING TEMPERATURE
Charge Temperature 0~40 °C (32~104 ℉)
Discharge Temperature -10~40 °C (14~104 ℉)
※USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
※ Qualcomm Quick Charge is a product of Qualcomm Technologles,Inc. and/or its subsidiaries.
Qualcomm and Quick Charge are trademarks or registered trademarks of
Qualcomm Incorporated.
® ®
CERTIFICATIONS:

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Quick Start Guide ×1
PACKAGE LIST
Jackery Explorer 2000 Pro ×1 Car Charge Cable ×1
AC Charge Cable ×1
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Version: JAK-UM-V1.0
Model: JE-2000A
[email protected]
USER MANUAL
Jackery Explorer 2000 Pro

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Get to Know Your Gear
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AC Input Port
LED Light Button
USB-C Output
USB-A Output
USB Button
AC Output
AC Button
LCD Display
LCD Screen Button
LED Light
Car Port
Car Port Button
Product Appearance
DC Input Port
（ 2×DC8020, solar
charging input and
car charging input ）

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LCD Display
Car Charging Indicator
Remaining Charge Time
Input Power
Solar Charging Indicator
AC Wall Charging Indicator
Remaining Battery Percentage
Battery Power Indicator
Low Battery Indicator
Error Code
High Temperature Warning
Low Temperature Warning
Low Power Mode
AC Power Indicator
Remaining Discharge Time
Output Power
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7654
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Battery Power Indicator ( ) :
When the product is being charged, the orange circle around the battery percentage will light up in
sequence. When charging other devices, the orange circle will stay on.
Low Battery Indicator ( ) :
When the battery is less than 20%, the Low Battery Indicator will stay on. When less than 5%, the Low
Battery Indicator will flash. When it is being charged, the Indicator will be off.
Low Power Mode ( ) :
To avoid forgetting to turn off the output during use that results in battery consumption, the product turns
the Low Power Mode off by default. This occurs when no device is connected or the connected device is
less than or equal to a certain value. (Refer to the table below for more details), the device will
automatically shut down after 12 hours.
To turn on the Low Power Mode: Long press the AC Button and DISPLAY Button until the Low
Power Mode icon lights up. In Low Power Mode, please remember to turn off the output to avoid battery
consumption.
To turn off the Low Power Mode: Long press the AC Button and DISPLAY Button until the Low
Power Mode icon disappears on the screen.
Error Code ( ) :
If the codes F0 to F9 appear on the screen, please refer to the troubleshooting guide or contact our
customer service for help.
Output Output Power Defaults
AC Output The device will automatically
shut down after 12 hours
The device will automatically
shut down after 12 hours
The device will automatically
shut down after 12 hours
≤25W
≤2W
≤2W
USB Output
Car Output

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9
Basic Operations
Power On/Off
AC Output On/Off: Press the AC Button, the AC Output operation indicator lights up. Then you can
connect the equipment that needs AC charging. Press the AC Button again to turn off the AC Output.
USB Output On/Off: Press the USB Button, the USB Output operation indicator lights up. Then USB-A
and USB-C Output Ports can be connected to external load devices. Press the USB Button again to turn
off the USB Output.
Car Port On/Off: Press the Car Port Button, the Car Port operation indicator lights up. Then the Car Port
can be connected to the external load devices. Press the Car Port Button again to turn off the output.
LCD Screen On/Off
To Turn On, press the DISPLAY Button, any Output Power Button, or LED Light Button. Or, when there’s a
charging input, the screen display will light up automatically.
To Turn Off, press the DISPLAY Button again and the screen display will turn off. Or, if there is no operation
in 30 seconds, the product will enter a sleep state and the screen display will automatically turn off.
To get the screen always-on (under charging or discharging state), follow these steps: After the
display screen lights up, double-click the DISPLAY Button and the mode of Always-On Display will be on.
To turn off Always-On Display, follow these steps: Press the DISPLAY Button and the screen will be
turned off in 30 seconds.
Tip:
During Always-On mode, the screen automatically turns off after 2 hours without charging or discharging.
USB Button
AC Button
Car Port Button

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LED Light On/Off
There are three modes of LED Light: Low Light mode, Bright Light mode, and SOS mode.
The operations are as follows: Press the LED Light Button, the LED will be turned on. The light will
always turn on in Low Light mode and the output power on the screen is 1W. Press again to enter the
Bright Light mode and the output power on the screen is 3W. Press the third time to enter the SOS
mode and the output power on the screen is 3W. Then, press again to turn off the LED Light. In any
of these modes, the light can be turned off by a long press.
Charging Your Jackery Explorer 2000 Pro
Green energy first: We advocate to use the green energy first. This product supports two modes of
charging at the same time: solar charging and AC wall charging.
When AC wall charging and solar charging are turned on at the same time, the product will give
priority to solar charging and both methods will be used to charge the battery at the maximum
permissible power.
Charging from the wall
Please use the AC cable included in the package.
Explorer 2000 Pro
AC Charger

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11
Charging from Solar
Solar Generator Connector (Tip: This accessory is sold separately)
Functions of Main Ports
Two or three solar panels can be connected in series through this adapter. To ensure that the solar
panels can exert the maximum power output, please make sure to use the same type of solar panels
when connected in series.
The solar panel charging output port (DC8020 male)
The change-over switch for changing from two to three solar panels in series
How to Use (Take 200W Solar Panel As An Example)
Jackery SolarSaga solar panels (68W, 100W and 200W) are equipped with 2 port types at the output
interface. Please refer to the following illustrations to connect the solar panel and the adapter.
When connecting two 200W solar panels, please operate as follows:
❶ The solar panel charging output unit port (DC8020 male): When charging, plug this port into the DC
input port of the Jackery Explorer 2000 Pro.
❷ The solar panel charging input port (DC8020 female): When charging, connect solar panel(s) to this port.
❸ The change-over switch for changing from two to three solar panels in series: When connecting two
solar panels to charge, the switch should be kept OFF, otherwise it cannot be charged. If the switch
is ON, three solar panels need to be connected at the same time to use it.
SolarSaga 200
SolarSaga 200×2 Explorer 2000 Pro
DC8020
DC7909
The solar panel charging input port (DC8020 female)

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When connecting three solar panels, please operate as follows:
SolarSaga 200×3
Explorer 2000 Pro
SolarSaga 200
Solar Panels Connection Guide
Users can use our solar panels to charge this product in series or parallel as shown in the following
illustrations.
Example 2
Example 1
OR
SolarSaga 200×2
Explorer 2000 Pro
SolarSaga 200 Explorer 2000 Pro
SolarSaga 200×2 Explorer 2000 Pro
Connection Operation Instructions: When charging, please connect the connector to the DC input
port of the power station before connecting the solar panel. When the power station is fully charged, make
sure to remove the solar panel first, then remove the connector from the power station.

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Example 5
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Example 3
Example 4
Caution: When the two inputs are used at the same time, please make sure to use the same type
of solar panel and the number of solar panels in the two inputs must be the same to avoid
damage or charging problems of the equipment due to inconsistent voltages of the two
channels.
SolarSaga 200×3
Explorer 2000 Pro
SolarSaga 200×2 SolarSaga 200×2Explorer 2000 Pro
SolarSaga 200×3 SolarSaga 200×3Explorer 2000 Pro

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Charging in the Car
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This product can be charged with a 12V car charger. Please start the vehicle before charging to
prevent draining the car battery and prevent your vehicle from being unable to start.
Meanwhile, please ensure that the car charger and the car cigarette lighter provide a good
connection, and ensure that the car charger is fully inserted. In addition, if the vehicle is running on
bumpy roads, it is forbidden to use the car charger in case it burns due to a poor connection. The
Company will not be responsible for any loss caused by non-standard operation.
The following way of connections are prohibited to charge this product:
SolarSaga 200×2 SolarSaga 200×1Explorer 2000 Pro
SolarSaga 200×3 SolarSaga 200×1Explorer 2000 Pro
SolarSaga 200×3 SolarSaga 200×2Explorer 2000 Pro
×
×
×
Vehicle
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24 6
R
A/C
AUTO
Explorer 2000 Pro

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❶ When the two DC inputs of this product are used at the same time, please ensure that the number
of solar panels connected in series is the same, and try to use the same type of solar panel.
❷ Do not charge from car charger and solar panel at the same time, otherwise, it will damage the
car fuse.
❸Vehicle charging is only applicable in 12V vehicles, not in 24V ones. Please do not charge this
product in 24V vehicle to avoid personal injury and property loss.
❹It is recommended to use Jackery accessories - solar panels for solar charging. We will not be
responsible for the losses caused by using other brands’ solar panels.
Safety Precautions When Using
Safety Precautions When Charging
The basic safety precautions should be followed when using this product, including:
a. Please read all instructions before using this product.
b. Close supervision is required when using this product near children to reduce the risk.
c. Risk of electric shock may occur if using accessories recommended or sold by non-professional
product manufacturers.
d. When the product is not in use, please unplug the power plug from the product's socket.
e. Do not dismantle the product, which may lead to unpredictable risks such as fire, explosion or
electric shock.
f. Do not use the product through damaged cords or plugs, or damaged output cables, which may
cause electric shock.
g. Charge the product in a well ventilated area and do not restrict ventilation in any way.
h. Please put the product in a ventilated and dry place to avoid rain and water to cause electric shock.
i. Do not expose the product to fire or high temperature (under direct sunlight or in vehicle under
high heat), which may cause accidents such as fire and explosion.
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246
R
A/C
AUTO
SolarSaga VehicleExplorer 2000 Pro
×

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Q: Why is there sound when using?
FAQ
Q: Can the product be brought on board a plane?
A: No, because this product is a lithium battery. According to the International Standards &
Regulations for the Transportation of Hazardous Materials, no lithium batteries with more than 100
watt hours may be allowed in carry-on bags.
A: The product adopts an air-cooled system, and the built-in fan helps the product to cool better.
Slight noise when using is normal.
Q: Can I charge the Jackery Explorer 2000 Pro while a device
is plugged in?
A: Yes, you can. When charged with AC input, it supports a maximum power output of 2200W. When
charged with AC input + DC input ( i.e. solar charging or car charging) simultaneously - it supports a
maximum power output of 2200W. When charged with DC input (i.e. solar charging or car charging), it
supports a maximum power output of 2200W.
Q: How to keep this product when it is not used for a long time?
A: If the battery is to be unused for a long time (more than 3 months), it should be maintained at
60-80% of the rated capacity (it's recommended to check and charge every 3 months). Store it in a dry
and cool place with temperature range between 0 ℃~40 ℃, and humidity 0%~60%.Avoid contact
with corrosive substances, and far from fire and heat sources.
Q: Can it be used to jump start a car?
A: We are very sorry, but it cannot be used to jump start a vehicle. However, it can be used as power
supply for automobiles. You can recharge the car via a Jackery power supply cord, which is available
for purchase separately.
Q: Why is the output to the low-power device automatically turned off
after several hours?
A: In case of forgetting to turn off the output (causing the battery to drain), the Low Power Mode will be
turned off by default. That is, when the port is connected to a small load device(AC Output≤25W, USB
Output≤2W, Car Port≤2W) for 12 hours, the device will automatically be turned off. In case you want to
resume recharging, press the car port button/USB button/AC button to restart the device. If you want to
turn on the Low Power Mode, long press the AC Button and DISPLAY until the Low Power Mode icon
appears on the screen. If you need to turn off the Low Power Mode, repeat the above operation until
Q: Why does the USB Output operation indicator light up, the
load device has no charging input or can't work normally?
A: Please check whether the load device is broken firstly. If the device is normal, press the USB Button
to restart the output.

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Troubleshooting
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Errors
Error Code
(F0-F9)
Resume operation by pulling out
electrical appliances, the product
can recover itself. If not solved,
please contact our after-sales service.
The product can recover itself
after battery is cooled
The product can recover itself
after the ambient temperature
increases
Resolve the problem by pulling
out plug or electrical appliances,
the product can recover itself.
If not solved, please contact our
after-sales service.
Contact after-sales service
Contact after-sales service
Contact after-sales service
Contact after-sales service
Contact after-sales service
Contact after-sales service
Contact after-sales service
Contact after-sales service
BMS communication failure
charging module error
DC output overcurrent/short
circuit protection
Overcurrent/short circuit charging
or discharging protection
High temperature warning
Low temperature warning
inverter communication failure
battery failure
battery over-voltage
battery under-voltage
charging module
communication failure
inverter error
Types Solutions

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© Copyright 2012-2022 Jackery Inc. All trademarks cited herein are the property of their
respective owners.
The only warranties for Jackery products and services are set forth in the warranty statements
accompanying such products and services. Jackery shall not be liable for technical or
editorial errors or omissions contained herein.
First Edition: January 2022. Document Part Number: J2000P-UM-001. This user guide
describes features that are common to most models.
Warranty
Note: We only provide our warranty for the buyer who purchased on Amazon (Jackery Inc),
Jackery website or local authorized dealers.
Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects
in workmanship and material under normal consumer use during the applicable warranty period identified in
the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor
authorize any person to assume for us, any other liability in connection with the sale of our products.
Warranty Period
The warranty period for Jackery power products is 24 months. In each case, the warranty period is measured
starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer
purchase, or other reasonable documentary proof, is required in order to establish the start
date of the warranty period.
Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable
warranty period due to defect in workmanship or material. A replacement product assumes the remaining
warranty of the original product.
Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to
any subsequent owner.