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4 FAQ and Troubleshooting
1) My PC cannot connect to the CPE.
Re-plug the PC Ethernet cable and check if the PC LAN connection is up or showing activity.
Check if the PoE power adapter LED is on. If it is not, check the power cord and make sure it
is connected properly. Also verify that the AC power supply is available.
If the PC LAN shows no activity and PoE adapter LED is off but the power cord is connected
properly and there is AC supply, then it is likely the PoE adapter is damaged. Please contact
distributor to obtain replacement part.
2) My PC cannot acquire IP from the CPE.
First check if the NIC is up and working properly. Then check the PC NIC configuration and
make sure the DHCP is enabled.
Open the MS-DOS window, enter “ipconfig /release” and “ipconfig /renew” commands and
see if PC can obtain IP correctly.
If the problem persists, please contact the operator or distributor for further diagnose.
3) My CPE networking is not working properly.
You may want to check if the LTE connection is up and running properly. You can do this by
login the WEB GUI and check the Interface Info page.
You may want to perform a factory reset and see if the problem is being corrected. You can do
this by log into the WEB GUI using “admin” password and perform restore the unit to default
factory setting.
If the problem cannot be corrected by factory reset, please contact the operator or distributor
for further diagnose.
4) I forget the login password and like to reset the unit to factory default.
Please contact the operator or distributor and give them the IMEI of the unit. The operator or
distributor can issue you a RESET password for you to enter in theWEB login window.
After the unit is reset to factory default, you can login using the default password.
